ANNUAL REPORT 1 JULY 2011 – 30 JUNE 2012 - CanTeen

ANNUAL REPORT 1 JULY 2011 – 30 JUNE 2012T 09 303 4444F 09 303 4433NATIONAL OFFICE, 111 GRAFTON ROAD, GRAFTON, AUCKLAND 1010

CONTENTSContents……………………………….……. Page 2National Presidents Report…………Page 2Chief Executives Report…..……….... Page 3About CanTeen……..…………………… Page 4CanTeen National Board………...…. Page 5Member Advisory Committee……. Page 6Marketing and Fundraising………… Page 7National Programmes………………… Page 12Regional Reports………………………… Page 16Audited Accounts………………………..Page 26Acknowledgments......................... Page 35PRESIDENT’S REPORTAnother year passes us by and so much hashappened. I write for the first time in this report asNational President. As of September 2011 HamishO’Connor stepped down as President prior toturning 25. I would like to acknowledge Hamish’scommitment, drive and determination, which sawhim lead CanTeen through two years as President.I am grateful to have been appointed into theposition by the Board. I’m a patient member, whoat the age of thirteen was diagnosed with a bonetumor in my leg, ten years later at twenty-three I’m still here.The year was one of many ups and downs.Unfortunately the nature of working with youngpeople living with cancer is that not all of themare with us today.The Board is committed to building up capabilityboth within itself and within the organisation. Wehave made three new appointments over the pasttwelve months, which will help us to deliver moreservices, and to a higher quality. David Garbjoined in the new role of Psycho-Social Specialist.Early in 2012, the Board commenced a strategic plan review, to establish where the futurewill be for the organisation. We have set ambitious goals, but ones that we feel areimportant to both members and society as a whole.Guy Alexander – President2

ABOUT CANTEENCanTeen’s mission is to support develop and empower young people living with cancerthrough a national peer support network, and professional educational and recreationalprogrammes.CanTeen was established to ensure that no young person in New Zealand living with cancershould ever have to feel alone.CanTeen believes the best people to support young people living with cancer are those whohave 'been there, done that' or are going through similar experiences. Members - consistingof young cancer patients, their siblings and bereaved siblings between the ages of 13-24come together to form a national peer support network throughout New Zealand.CanTeen aims to provide a relaxed, friendly and fun environment where thoughts andfeelings can be shared with other young people whose lives have been affected by cancer.ValuesAt CanTeen, we DO IT RIGHT by:• Giving it our best• Being casual but always professional• Taking responsibility• Doing the basics right• Having pride in what we doAt CanTeen, we show we OWN IT By:• Participating actively in our organisation• Putting ourselves out there• Expressing our thoughts and opinions• Taking responsibility for our actions and organisationAt CanTeen, we LIVE LIFE by:• Having an attitude of ‘life is for living’• Living for the moment• Being spontaneous• Not taking yourself too seriously• Being fun-lovingAt CanTeen, we show RESPECT by:• Being true to ourselves• Showing respect for each other• Not judging people• Treating everyone the same• Considering others before actingAt CanTeen, we KEEP IT REAL by:• Being honest and straight up• Sharing real thoughts and emotions• Being genuine• Living in the real worldAt CanTeen, we are ONE TEAM by:• Recognising the power of the group• Supporting each other and playing a part• Recognising and celebrating• Having fun together!4

CANTEEN NATIONAL BOARDAs a member led organisation CanTeen is governed by a National Board which incorporatesfive member representatives from across the country. These member roles include theposition of President and Vice-President as elected by CanTeen Members and existing BoardMembers. Also sitting on the National Board is CanTeen’s specialist adult skill set Directors,Child Cancer Foundation representative and CanTeen Chief Executive (non-voting role).Guy AlexanderPresident/Auckland andNorthland RepresentativeCatrina HunterVice President/NorthernSouth Island RepresentativeAndrew CrockerOtago RepresentativeLane NicolSouthlandRepresentativeAnna BlanfordCentral RepresentativeDavid GarbPsychotherapistSimon LalaFinancial AdvisorDion MortensenBusiness GovernanceDr Mark WinstanleyPaediatric OncologistDavid PearceChief Executive(non-voting)John RobsonChild Cancer FoundationRepresentative5

MEMBER ADVISORY COMMITTEE (MAC)The Member Advisory Committee (MAC) is asub group of the CanTeen Board establishedto ensure that members have a voice at anational level. The group consists of fivedivisionally elected representatives and fiveappointed members.The purpose of the MAC is to encourage andembrace the voice of its members byexploring and influencing the developmentof CanTeen.We are the voice for the members for their specific needsA place where change is explored and encouragedExperts on what members need and wantMAC is the glue between the levels/parts in the organisationWe know how to make the interconnectionsWe influence changes in the organisation for membersOver the last financial period the MAC has continued to grow in responsibility and workloadwhich has resulted in increased communication and support from staff and localcommittees.The MACs major focus has been on progressing areas that were established during a MACtraining weekend.Member EngagementThe subcommittee has strengthened many avenues of communication between the MACand local committees and staff. The MAC Report has been a resounding success with acollated report sent out by the MAC to their local committees after each MAC Meeting.In addition, local committees are now required to submit a response to questions askedbefore the next MAC meeting. This has proven to be a valuable source of relevantinformation and has allowed a more clear and regular avenue for committees to send ideasthrough to the MAC.There has also been an extension into ‘focus groups’ encouraging local committees toidentify common needs of members beyond their member category. As such looking atparent groups (for members who are parents), 18 over/under events, gender, school age /working / university groups and other needs have allowed committees to provide somemore targeted support for certain groups who may be uninterested or restricted from beinginvolved in the more general CanTeen events.Leadership StrategiesThis subcommittee has been working to consolidate leadership documents from aroundNew Zealand to a comprehensive resource for committee training and those wanting moreinformation and resources in regard to their role. Work was started on creating nationalstandards for documents that committees use (such as agenda and minutes) and alsobeginning to look at how to strengthen the use of the treasurer locally, a position often lessthan utilised.6

Substantial progress has been made with the national mentoring programme to ensureleaders have both a mentor and are mentored depending on their various roles. In addition,the committee has been working on leadership performance metrics to start assisting localcommittees as well as the national MAC with tracking personal performances of members.Such metrics will also prove useful for succession planning by establishing member’s skillsand passions.TeenLinkWhile less progress has been made in thisarea in comparison to the two other points offocus, valuable discussions have taken placeand information has been compiled aroundthe current provision of TeenLink.Committees have discussed how manyTeenLinker’s they have in their area, howmany TeenLinker’s they require, howTeenLink works and what areas need to beimproved. The goal is to use the consolidatedfeedback over the next year to implementchanges.Catrina Hunter – MAC ChairMARKETING AND FUNDRAISINGCanTeen’s marketing and fundraising function encompasses the annual appeal, major andminor fundraising campaigns, corporate partnerships, grants, internal and externalcommunication, public relations and new product development. Additionally the nationalteam supports all fourteen CanTeen regional offices in their fundraising and grant activity.With no direct government funding, CanTeen relies on its own fundraising efforts, thegenerosity of the New Zealand public and corporate partners to continue its mission tosupport, develop and empower young people living with cancer in New Zealand.2011-2012 was a tough year for the charity sector as the economic climate remained shakyand people were cautious with their spending. In addition, the impact of the Christchurchearthquakes had a huge bearing on people’s giving as many gave all their discretionarydonation dollars to the relief fund of this natural disaster.In late 2011 CanTeen invested in Colmar-Brunton research to get an understanding of wherethe brand sits in the public eye. Whilst we slipped from being the 5 th most spontaneouslyrecalled charity in 2008 to 9 th in 2011, we still remained in the top five most consideredcharities in New Zealand. The value of this cannot be underestimated as a tool to engendertrust and gain support from the New Zealand public and businesses.A précis of CanTeen’s marketing and fundraising activity follows.Bandanna ChallengeBandanna Challenge (BC) is CanTeen's annual public appeal and was held from 23September - 9 October 2011.Traditionally BC has been held in the last two weeks of October however due to the RugbyWorld Cup (RWC) and a change in school terms the decision was made to bring thecampaign forward to the last two weeks of school term three.7

CanTeen bandannas have evolved over 14-yearsto become a recognisable symbol for theorganisation. For the appeal, bandannas werespecially designed by CanTeen members andcelebrity ambassadors and sold for $4 throughschools, major retailers, community groups,shopping malls and street activity. Numerousregional branches undertook their own fundraising events to raise further funds locally suchas wax events and bike bashes.We invested in a fully integrated marketing campaignencompassing all forms of media and PR to create awareness andmotivate the public to purchase a bandanna and help supportyoung people living with cancer in their communities. 2011 sawCanTeen work with M&C Saatchi on BC for the first time and as aresult the ‘Awkward Moments’ campaign came to life which wasvery well received and anecdotally considered one of CanTeen’sbest to date. Research supports this notion.$1.3 million in ratecard media and PR value was received, whilstthis was down by $300k on 2010 it was identified that RWC was afactor as it reduced the ability to get free media filer during this time.Decent PR value was achieved with a highlight having TV show Seven Days promoteCanTeen; that alone was valued at $1.1 million in PR value.CanTeen’s BC partners provided the bulk of the retail presence ensuring most NewZealander’s were provided an opportunity to buy a bandanna. Warehouse Stationery wasbrought onboard as a new national retail partner in 2011. Some retail partners introducedthe option for people to donate in lieu of a purchase which proved successful. FoodstuffsAuckland undertook a large fundraising effort during the fortnight and raised $90,000 indonations.Mainfreight remained a key partner assisting with the delivery of bandannas throughout thecountry and subsequently saved CanTeen hundreds of thousands in freight costs.The scale of the BC campaign not only raises much needed funds it also provides hugeexposure for the brand and helps sustain a high level of awareness throughout the year.Christmas CardsThe CanTeen Christmas card campaign has beenrunning for 18-years and is CanTeen’s largest annualfundraising appeal in dollar terms.Capturing the distinct flavours of a Kiwi Christmas,the beautifully designed cards were painted bytalented CanTeen members at Art Workshopsthroughout the country.CanTeen engages the services of a professional telemarketing company Telelink to sell thecards. CanTeen Christmas cards are sold in packs of 10 (2 each of 5 designs) for $16including envelopes, GST and delivery to the customers door.Consumer cards were available for purchase from the online shop and proved a useful saleschannel. The availability of purchasing through this channel was promoted via CanTeen’scommunication channels.8

For the third year running New Zealand Post sold CanTeen Christmas cards through theiroutlets in a 5-pack retailing at $7.99 including envelopes and GST. CanTeen approachedFoodstuffs to expand the retail offering and whilst the timing wasn’t right for a nationalcampaign, individual stores from Foodstuffs Wellington and South Island placed ordersdirect with CanTeen to sell the retail packs.Christmas cards were also offered to companies to overprint their own messages and logofor suppliers, customers and staff.Greeting CardsIn February 2012 CanTeen launched a pilot greetingcard campaign. Some members were hand picked topaint generic designs and some popular bandannadesigns were also selected for the team at GEON tore-create in to slim line gloss cards. CanTeen optedfor six cards (one of each) in a pack for $16 includingGST and delivery.10,000 packs of cards were printed, and the services of telemarketing company TeleLinkwere employed to phone CanTeen’s Christmas card purchasers as they were clearlyreceptive to CanTeen and cards given they had purchased from CanTeen before.The product concept and the designs were well received and given the initial success it wasdecided to roll out phase two whereby we printed more cards to sell. The greeting cardswere also made available online and promoted through all CanTeen’s communicationchannels.Charity DinnerSony decided they wanted to grow theirsupport of CanTeen and as a result theinaugural ‘United for a Cause’ charity dinnercame about on 29 August 2011. A joint Sonyand CanTeen event committee was establishedto book a venue, organise sponsors, eventlogistics, invitations etc. Friends of Sony andCanTeen were invited to the event, and tablesof 10 or single seats could be purchased.CanTeen Ambassador Daniel Carter was the guest of honour, who was a huge draw cardgiven the close proximity of the event to the Rugby World Cup. This event being in its firstyear was a huge success in terms of the positive guest feedback and what funds we wereable to rasie.Magnificent Memory MachineWorking in conjunction with M&C Saatchi,CanTeen launched a new fundraising initiative inJuly 2012 called the Magnificent MemoryMachine – a real and virtual machine thatreplaces bad memories with good ones, in returnfor a donation to CanTeen. The exciting journeyof CanTeen’s Magnificent Memory Machine cameto an end on August 12. It began expunginghorrible memories at Sylvia Park, Auckland thenheaded down to Wellington Railway Station andMeridian Mall in Dunedin. Thank you to all thefantastic volunteers and caring organisations who helped bring the machine to life.9

Directing MarketingIn February 2012 CanTeen carried out a direct marketing campaign to approximately 90,000New Zealand households who had purchased Christmas cards. The appeal letter was writtenby Canterbury/West Coast patient member Brittany Kremers sharing her story about howCanTeen supported her through her cancer journey. She concluded the letter asking them tosupport the organisation by making a donation. Included with the letter was a newsletter tothank and update donors on how their money supports CanTeen and news on programmesand activities.CanTeen was given the opportunity through corporate partner ASB to include an appealenvelope alongside 200,000 customer statements in August 2011. This enabled CanTeen toreach another audience with its message and acquire new donors. Canterbury/West Coastbereaved sibling member Rachel Allan shared her cancer journey.CanTeen invested in a second DM that went to 30,000 donors in May/June 2012. ChiefExecutive David Pearce fronted the letter and talked about the journey of Auckland patientmember Jess Hamilton, and the importance of giving to help CanTeen expand and introducenew national workshops for members.WebsiteLaunched in November 2009 the websitecontinues to be a strong channel to inform andeducate the public, members and families,supporters, and corporate partners about cancer,the organisation, opportunities to get involvedand much more.The online shop continues to be a usefulfundraising channel.Visitation to the site remained strong and significant spikes were experienced duringBandanna Challenge.Nutrunning ApplicationA new online initiative for 2011/2012 whereby CanTeen was one of a handful of charitiesthat purchased the license to this online application.This web based application allows CanTeen to engage in short bursts of online fundraisingwhereby it recruits collectors to collect donations on CanTeen’s behalf. If people don’t wantto sign up to be a collector but wish to make a donation, they can do that too through ageneric page.The first pilot campaign CanTeen did was an online Christmas appeal called ‘ChristmasCherub’, encouraging people to register to become a ‘Christmas Cherub’ and collectdonations online from their networks to help bring a brighter Christmas to CanTeenmembers.‘Christmas Cherub’ was promoted through social media channels, the website, e-newslettersto CanTeen’s “CanFans”, members and corporate partners.CanFans Supporter ClubSince CanTeen established its first official Supporter Club “CanFans” inlate 2009, the database continues to grow with people eager to be keptup to date on activity and promotions through quarterly e-newsletters.By year end we had approximately 3,000 CanFans.10

Social MediaSocial media continues to be a large channel in which CanTeen can communicate with itsmembers and supporters in a forum they prefer. The CanTeen National Facebook Fan Pagegrows daily and spikes with activity during campaigns. Facebook has also proven to be asuccessful communication tool for branches with their local members. Twitter hascontinued to grow its number of followers. You Tube was used as a video forum to sharevideo content created, such as the Bandanna Challenge TV commercial.Member/Stakeholder CommunicationsCanTeen communicates with members, supporters and corporatepartners through a variety of channels.The National Magazine is a quarterly publication primarily designedto update members as to what has been going on around thecountry. 2011/2012 saw CanTeen move back to a printed version toensure it reached more members and supporters. The online versionremained and enabled CanTeen to share it with the wider communityof supporters and corporate partners.New members receive introductory member packs, and regionalnewsletters are sent to members so they are aware of upcoming activities, programmes andopportunities to get involved.CanTeen produces a general information brochure, a more detailed programmes brochureand a volunteer brochure.CanTeen delivers professional and efficient messages to CanTeen supporters (CanFans),corporate partners and members through an e-newsletter tool.PartnershipsPams continues to provide a significant annual cashcontribution allocated to the Bandanna Challengemedia campaign. Through this relationshipCanTeen works closely with the three FoodstuffsCo-operatives and grocery retailers. Some highlightsincluded Foodstuffs Auckland undertaking a largefundraising effort during the Bandanna Challengefortnight. Foodstuffs Wellington once again madeCanTeen the event beneficiary of their annualcharity golf day.Burger King’s commitment increased with the introduction of payroll giving and donationboxes in to restaurants.Sony NZ, PlayStation, Pictures, Music and Mobile generously donated items to CanTeenbranches and members throughout the country. They extended their support by jointlyorganising a charity dinner in August 2012. In early 2012, Sony also held an event forCanTeen Auckland members and their families to have a fun day out at the Puma SocialClub.DLA Phillips Fox became CanTeen’s pro bono law firm in July 2011 and has spent tens ofthousands of dollars worth of time assisting the organisation with employment, rental andsponsorship agreements.In April 2012 Orcon and CanTeen signed a three year sponsorship agreement a split betweenin-kind (phone and broadband services) and cash.11

AmbassadorsCanTeen Ambassadors support the organisation lending their namesand fame to help promote the cause and assist with fundraisingactivities.CanTeen is extremely grateful for the support of Daniel Carter, MariaTutaia, Scott Dixon, Paige Hareb, Lisa Tamati and Federation Clothing.Their assistance providing bandanna designs to the BC2011 campaign isinvaluable.In early 2012 CanTeen brought on boardtop NZ free skier Jossi Wells as anambassador.NATIONAL PROGRAMMESThis group of ambassadors also provide autographedmerchandise for auctions, their personal time for PR events,school visits, member and corporate partner activities.At the heart of CanTeen is a commitment to support, develop and empower young peopleliving with cancer aged 13-24. One avenue in which CanTeen does this is through a diverserange of Psycho-social, developmental andeducational programmes. After all, being ayoung person is difficult enough withoutthrowing cancer into the mix.CanTeen’s National Programmes areextremely popular and are very well receivedby members.The 2011/2012 financial year has been veryexciting in terms of National Programmes. CanTeen had a total of 349 members participatein National Programmes - this equates to a total of 1212 training days across 14programmes.We would like to take this opportunity to thank those supporters and funders who madeCanTeen’s National Programmes possible over the financial year.It is pleasing that participation numbers have increased by 32 members from 2010 incomparison to 2012 (these two years held a comparable type and number of programmes).This slight increase is partially due to a stringent qualification process* for National Campand general follow through to maximise attendance.*National Camp 2012 saw the highest number of members yet at a National Camp with 97attending out of a potential of 110, an 88% attendance rate.Most National Programmes commence on a Friday afternoon and cease on Sunday morning(with the exception of National Camp and Art Workshop).12

During 2011/2012 CanTeen ran the following programmes:REAL (Rejuvenation, Empowerment, Awareness and Letting Go)REAL is CanTeen’s flagship programme and was held four timesduring the financial year to a total of 83 members (patient, siblingand bereaved sibling)The main aim of REAL is to enable CanTeen members to deal withgrief and loss in a constructive manner by letting go of burdens. Itprovides a supportive and safe environment for members to sharetheir experiences and interact with others who share similarexperiences. This helps to reinforces the fact that they not alone.The atmosphere at REAL workshops is indescribable and like noother.REAL is facilitated by psychotherapist, David Garb. The venue for this programme is a facilitycalled Living Springs set in the tranquil surroundings of Lyttleton Harbour, Christchurch.TeenLinkTeenLink is a peer support programme which provides training and mentoring to memberson how to support other members who are either new to CanTeen or who require extrasupport while at home or hospital. The rationale is to ensure that no young person has to gothrough their cancer experience feeling alone.TeenLink consists of two modules which are held over two weekends spaced roughly fivemonths apart to allow for a practical placement in between. During the five monthplacement period each potential TeenLinker is mentored and supported by their respectiveYouth Worker to complete home or hospital visits orassist with planning and supporting of new membersat activities/camps.Empowering RelationshipsEmpowering Relationships provides an opportunityfor members to look at how relationships work,what sabotages relationships, how cancer affectsrelationships and how to maintain relationshipswith themselves and others. EmpoweringRelationships has an age restriction of 17-24 years.The content includes relationship strains,commitment, self love, and a reflection ofmembers’ current relationships and what changesthey would like to see moving forward.TeenLink was held at Livings Springs and facilitated byDavid Garb, CanTeen Board Member andPsychotherapist. During the financial year twoTeenLink modules were run with a total of 35members in attendance.CanTeen had 21 members from across the country attend Empowering Relationships whichwas facilitated by David Garb in Christchurch.13

Empowering SelfEmpowering Self is designed for younger members aged 13-16. The purpose of thisprogramme is to assist with increasing self esteem withthe primary focus of improving the relationshipmembers have with themselves. Self esteem can beaffected adversely during and after a cancer experiencethus it is important for CanTeen members to reflectupon their strengths and achievements.The structure of the programme covers where theirconcept of self began, a constructive reflection onwhether that concept is helpful, barriers to good selfesteem (cancer related and generic) and ways to implement change in order to increase selfesteem.CanTeen held two Empowering Workshops in Christchurch which had a total attendance of33 members.Presidents and Vice-President TrainingTwenty CanTeen members came together from allover the country all of whom had been appointed asthe local President or Vice President of their branch.This training was held in Christchurch and facilitatedby a number of talented individuals. The threefacilitators’ were: Sheena Henderson, FrankMcCutcheon and Tony Kettle.The facilitators each took slightly different approaches to Leadership. Sheena talked aboutwhat she termed the ‘leadership blueprint’ and asked each leader to consciously consider“what do you want to be known for?”. Frank used an industrial safety case study to illustratethe qualities of transformational leaders and the key elements of leadership style. Tonybased his module on “C’ ing your way to success” – where he said that leadership was about:Creativity, Credibility, Communication, Commitment, Courage, Composure and mostimportantly he thought, Confidence. Confidence comes from doing stuff, don’t wait until youthink you’re ready, give it a go now”.Up and Coming Leaders TrainingUp and Coming Leaders training was facilitated byCanTeen’s Chief Executive David Pearce. CanTeen handselected twenty Up and Coming Leader members whogathered in the tranquil surroundings of Otaki for theweekend.The initial focus was on a philosophy known as FISH!, thisinvolved members watching a video about a Seattle fishmarket that is thriving because of a set of practical tools they utilise to create an amazingwork culture. The members learnt a set of easy to remember skills in building strongerrelationships, better communication and making work fun.Members then traversed down to the beautiful Otaki River and picked a rock which theypainted to symbolise a priority amongst their personal goals or a key theme to them inbecoming a leader. Members also created excellent drama pieces to illustrate each ofCanTeen’s six values.14

National CampCanTeen had 97 members convene in Auckland from allover New Zealand for National Camp in January 2012.National Camp ran for six action packed days. Therewere recreational activities, educational speakers, aremembrance, a mass choreographed dance, externalentertainers, a trip to Rainbows End and a huge partyon the last night in which everyone dressed up in thetheme of ‘Around the world in 6 Days’.The CanTeen atmosphere at this camp was at its absolute peak. One member summed it upby writing the following in their evaluation:“It’s the best camp I’ve ever been on, and I don’t want to go home”Art WorksopA total of fifteen talented CanTeen members came to Auckland for afour day art workshop where they got to showcase their artistic flair.CanTeen was privileged to have St Cuthbert’s College donate theirtime and resources for this purpose. The Art workshop was held tocreate designs for CanTeen’s annual Christmas Card campaign. Therewere some incredibly talented individuals in attendance and themembers worked conscientiously at creating wonderful pieces.Jump StartIn pristine weather conditions, 25 lucky CanTeenmembers skydived out of an Air Force Hercules in May2012. In doing so members experienced the intensefeeling of being alive and from this a real sense ofachievement and confidence.Jump Start occurs annually with many thanks to eventorganiser Tim Fastnedge and the NZ Air Force.ConclusionThe member feedback from NationalProgrammes evaluation summaries was onthe whole very pleasing. The programmesare certainly meeting their intendedobjectives and continue to play a crucialrole in the development andempowerment of CanTeen’s membership.The vision for National Programmes is toreplicate what CanTeen does extremelywell, content and logistics wise. We arealso committed to constant and neverending improvement to NationalProgrammes for the betterment of CanTeen’s members.15

REGIONAL REPORTSAUCKLAND/NORTHLAND DIVISIONSummaryThe Auckland/Northland division with a total of 505members is made up of two branches located inAuckland’s CBD (445) and Whangarei (60). With 69new members joining throughout the year theregion is made up of 9% bereaved sibling members,52% patient members and 39% sibling members.CanTeen Northland moved premises in Februarywhich now provides more opportunity to run newprogrammes, including a mothers group forCanTeen members who have children. The space isprivate and offers members a space where they can feel comfortable to receive the supportthey need in a safe and friendly environment.Member ActivitiesThe region has had a busy year with an extensive number of activitiesand programmes for members.CanTeen’s DJ School hosted by DJ Spence every Wednesday at theAuckland branch was established in mid 2011. Members learn how toDJ and mix their own music. Every few months DJ Spence also invitedhis some famous friends and assists with Scratch Jam – an event wellattended by members. This programme was made possible with helpfrom Rane, Serato, Scratchlive, Mix Foundation, Red Bull, Livesound,Tonearm Productions. The DJ school has been generously funded byBNZ.Another popular activity that was held four times over the year was CanTeen’s Look GoodFeel Better programme. The programme offered female CanTeen members the opportunityto enjoy an all day pampering session including makeup lessons and a delicious shared meal.Summer Camp saw members participate in typical kiwisummer activities such as kayaking, team building andwater fights. Members were also treated to a nightout at a Winery Concert. The evening presented livemusic by The Mutton Birds, Avalanche City and GinWigmore accompanied by a delicious meal of fish andchips to top things off.Along with these activities Auckland members hadnumerous trips and regular weekly programmesoffered to them, such as Movie Madness nights, Amazing Race, Rainbows End, Ten PinBowling, Horse riding, mothers coffee clubs and Poor Nights and Hen and Chicken Islandfishing trips.Auckland and Northland Members also attended Winter Camp and Relax Camp.16

PartnershipsWithout hard working members and the support fromcorporate sponsors and volunteers CanTeen would notbe able to provide the same amount of activities,programmes and support to members. So to showCanTeen’s appreciation, in December a group ofmembers and staff put on an awards ceremony torecognise these efforts. The night was a huge successfilled with a mix of awards and entertainment put on byguests and members.Rotary Harbourside organised a grand Chinese New Year celebrationin February 2012 with a Chinese banquet dinner. The feast wasaccompanied by a silent and live auction, raffles and a Chinesedragon dance with all money raised donated to CanTeen Auckland.The evening was a great success, with a variety of guest attendingincluding the CEO of SkyCity and Auckland Mayor Len Brown.CanTeen member Helena Chan shared her cancer journey with theguests. Thanks to David Wong and the Rotary Harbourside forchoosing to support CanTeen.The Northland community continued to support CanTeen with local fundraising eventsincluding Sausages Sizzles via Bunnings and Farmers, Repco Fundraisers at KeriKeri andKaitaia, Kaikohe Cup Cake Wards fundraiser, Croquet Club Fundraiser and School Head Shaveevents.Grants and Community Funding PartnersCanTeen Northland and Auckland have benefited from generous funding support from avariety of local funding bodies and trusts. We would like tothank all of these funders for their valuable contributionswhich have been used towards member support costsincluding camps, resources and activities, operatingexpenses such as rent as well as support for key YouthWorker roles. With the support of Lion Foundation, NewZealand Community Trust and Schofield’s NissanNewmarket we have been able to purchase a brand newNissan Urvan for the Auckland branch. With the support of the Ernest Hyam Estate we havealso been able to purchase a much needed van for Northland branch.BNZCOGS - AucklandCOGS - ManukauCOGS - Rodney/North ShoreCOGS - WaitakereCOGS - Whangarei/KaiparaFour Winds FoundationGuardian Trust (Ernest Hyam Estate)Hugh Green FoundationLion FoundationLottery Community AucklandLottery Community NorthlandNew Zealand Community TrustOxford Sports TrustPelorus TrustPub CharitySchofields Nissan NewmarketSir John Logan CampbellWhangarei District CouncilLeverne Robinson – Regional Manager, Auckland/Northland Division17

WAIKATO/BOP/EASTCAPE DIVISIONSummaryThroughout this period, the Waikato Divisionwhich consists of Waikato, Bay of Plenty andEast Cape, has fluctuated between 250 and 290members.Currently the region has 15% Bereavedmembers, 43% Patient members and 42%Sibling members. 56% of the members are over18 years of age. Furthermore, there are 12members whom have dependants.Due to the expansion in the Bay of Plenty branch the region enjoyed increased participationfrom its members. Through 18+ activities in Waikato, active membership began to improve.The Waikato membership of over 18 year olds is at 69%. This will continue to be a focus intothe new financial year. East Cape has always had a solid branch with a high, activemembership which has continued this year also.Extension of ServicesThe Rotorua region continued to grow as did the Tauranga region. The Bay of Plenty branchhad approximately 112 members at the beginning of the financial year and grew to 144members. This being said, a proposal was created and accepted by the Board to trial a subbranch in the Rotorua region.The employment of a Youth Worker in Rotoruaoccurred in August 2011, which ended after a fourmonth period. Recruitment once again occurred inMay 2012 allowing two Youth Workers to supportmembers in this area and member participationincreased significantly. The Rotorua base is sharedwith the Rotorua Youth Centre which allowsmembers greater and immediate resources andactivity options.Due to a significant increase in deaths in this division during 2011 and discovering over17% of the division at the time were bereaved siblings, the division identified the needto support this category further. The National Facilitator for CanTeen’s psycho-socialworkshops was approached to produce a programme specifically for bereavedmembers. This programme was a huge success and identified to become a NationalProgramme in the coming year.Member ActivitiesThis year brought a variety of new activities,predominantly initiated and implemented in theBay of Plenty branch. There was great success withrecruiting skilled volunteers to take over weeklyprogrammes for members with little involvementfrom the Youth Worker. The first volunteer was adrumming therapy teacher who gave up his timeand studio to CanTeen each and every Thursdayevening to teach drums and various otherpercussion instruments to up to six CanTeen members. Towards the end of this financialyear a second music teacher joined this group to teach guitar.18

Weekly art programmes were held at the BOP in 2010 andcontinued throughout this financial year. A variety of projectswere undertaken such as art, sculpture, photography, maskmaking, bandanna and Christmas card designs, wire sculpturingand canvassing. This proved highly successful for a small groupof 5-6 members, most of which were going through a difficultperiod.Other new initiatives include mosaic designing, over 18activities, ‘Mums and Bubs’ groups and focus groups such as‘New Members’.PartnershipsIn 2012 East Cape secured two new partnerships. The first, was a second office for the EastCape members that was donated by the landlord, and second, a new car was donated to thebranch which will be updated each and every year. This donation also includes the servicing,valets and maintenance of this vehicle.Unfortunately CanTeen BOP lost their corporatepartnership with Natureshop who provided $10,000each year. CanTeen BOP continues to receive $50per week from their landlord to support a reductionin rent costs.CanTeen Waikato continues the partnership withWaikato Care Rentals refunding $1500 per year intravel.Grants and Community Funding PartnersCanTeen Bay of Plenty, Waikato and East Cape branches would like to thank the localfunding bodies and trusts who have provided valuable funding support over the past year.Community funding partners are contribute essential funds towards the delivery of membersupport services including camps, resources, activities and key Youth Worker roles. Thesefunding partners have also helped towards our everyday operating expenses such as rent,travel, phone and internet costs.Acorn FoundationANZ Staff FundCOGS - Hamilton/KirikiriroaCOGS - RotoruaCOGS - South WaikatoCOGS - TairawhitiCOGS - Tauranga MoanaCOGS - West WaikatoEastern & Central Community TrustEndeavour Community FoundationFirst Sovereign TrustGrassroots TrustHB Williams Tauranga & JN WilliamsMemorial TrustLegacy TrustLion FoundationLottery Community GisborneLottery Community WaikatoLottery Community Bay of PlentyMinistry for Youth DevelopmentNew Zealand Community TrustNorah Howell Charitable TrustPub CharityRotorua Energy TrustSky City Hamilton TrustSouthern TrustThe Trusts Community FoundationWater Safety Education FundWhakatane District CouncilRebecca Scott – Regional Manager, Waikato Division19

CENTRAL DIVISIONSummaryThe Central Division comprises of four branches which are located in Hawkes Bay,Wellington, Taranaki and Manawatu. The staff at these branches support a total ofapproximately 450 members.The Central Division is now fully staffed with theWellington Youth Worker Patient Services rolefilled in November 2011 and the Manawatu YouthWorker Member Services role filled in January2012. This creates a great diverse team withinCentral Division.In addition, volunteer recruitment in the regionincreased during the past financial year which isoften balanced withvolunteers moving on. General volunteers are of greatimportance to the branches and provided ongoing support bycoming along to monthly activities and coffee catch-ups. Throughthe partnership we have with Foodstuffs Wellington a staffmember signed up as a volunteer for the Manawatu branch.In the coming financial year, both the Manawatu and Taranakibranches are looking to move into bigger premises to ensure theyhave a space for a member lounge. Neither of the offices offerthis facility, and doing so would be highly beneficial for the localmembers.Member ActivitiesActive member attendance at local committeesand camps has continued to increase. MostCentral regional camps now have waiting lists ofmembers wanting to attend – this is a first inover six years.Likewise, at local activities the number ofmembers has increased. Wellington used toaverage approximately 12 members per activitywhereas the attendance number grew toaround 20.With the AGM came the voting in of new committees. The new committee members requiretraining and were fortunate to have two very experienced leader members come to eachbranch and deliver committee training. This involved learning about how committeesoperate, their individual roles, CanTeen and more.The most recent round of Teen Link modules has seen six new members set to completetheir final Teen Link training in August 2012. This will ensures that the Central Division willmeet CanTeen’s mission statement by facilitating peer support for the local members.CanTeen Central held its first annual Christmas party for the whole region to enjoy. Thiswas well received with 35 members in attendance. This event included food, a secret Santaand various other activities. The Christmas party proved a great way to end 2011 as a team.20

PartnershipsOngoing support from CanTeen’s local partners provided a means to support some of thebranch costs. Such partnerships include CanTeen Taranaki’s relationship with Origin Energyand AWE, and Mitre10 Mega’s support of the Hawkes Bay Mitre10 MegaWalk which washeld in November 2011.Grants and Community Funding PartnersCanTeen Central Division would like tothank the generous community fundingpartners which include local trusts,businesses and other community fundingorganisations. These partnerships areessential contributors who allow CanTeento deliver a wide range of membersupport services, activities, camps,resources and more. These fundingpartners also help towards day to dayoperating expenses including rent, travel,phone and internet costs.In addition, the region has also experiencedgenerosity for the local businesses that giftedgoods in kind. Such businesses includedBunnings Warehouse, The Body Shop, HB FourWheel Drive Club and Mohaka Rafting Ltd.These donations are a testament to thewillingness of local businesses to support thebranches as well as the relationships CanTeenstaff members have built with theseorganisations.AWE TARANAKI LTDCOGS - Kahungunu ki HeretaungaCOGS - Manawatu/HorowhenuaCOGS - North TaranakiCOGS - South TaranakiCOGS - Whanganui/Waimarino/RangatikeiCOGS - Wellington CityCOGS - WhitirieaHastings District Masonic TrustHutt Valley - COGSInfinity FoundationLion FoundationLottery Community Hawkes BayLottery Community ManawatuLottery Community TaranakiLottery Community WellingtonNew Plymouth District CouncilNew Zealand Community TrustNick Lingard FoundationPelorus TrustPub CharitySouthern TrustTaranaki Electricity TrustThomas George MaCarthyThe Trusts Community FoundationWeem TrustAnita Young – Regional Manager, Central Division21

NORTHERN SOUTH ISLAND DIVISIONSummaryThe two branches of NSI Division - Canterbury/West Coast and Nelson/Marlborough - have bothseen an increase in membership levels andmember engagements over the past financialperiod. Membership increased relatively evenlythroughout the branches, with a definite peak inthe South Canterbury area.The spread of membership of the 240 youngpeople includes 122 patients (51%), 89 siblings(37%) and 29 bereaved siblings (12%).October 2011 saw the Christchurch office move into its new premises after five shifts due tothe earthquakes. It offers both staff and members dedicated spaces and increasedfunctionality, and is in an area developing into a youth-hub within the CBD. Throughout thedisruptions the wider team has been focused on continuing the service to CanTeen’smembers.The Nelson premises will move as of the start of the new financial year to a larger, morefunctional site on Trafalgar Street.Member ParticipationThe number of member interactions throughout theregion increased due to both branches promoting newexperiences, as well as improving the standard of events.Committee groups were a mixture of both experiencedmembersand newmembers, providing opportunities forfurther leadership and mentoring. Due tothe geographical spread of theCanterbury/West Coast branch, themajority of the participation occurred forthose within the wider Christchurch area,with out-of-town members having a priorityplacing for camps.Member ActivitiesWhilst regional camps, committee meetings and a monthly activity were key regular events,the Canterbury/West Coast Branch identified avenues to increase participation throughvaried activities.The launch of ‘Try Something New Tuesdays’ began inthe final three months of the financial year withactivities like ‘trying tie-dying’, CV writing skills andChristmas decoration art workshops.Other events we ran included a Fun in the Sunafternoon at Spencer Park, glow-in-the-dark dodgeball, games night, 10 pin bowling and much more.22

A successful Child Cancer Foundation (CCF) Transition Night was held in Christchurch where14 new referrals were received for those families with 12 and 13 year olds accessingCanTeen’s service. This was a great opportunity for CCF and CanTeen to work together withshared care families to provide a seamless service.PartnershipsThe NSI region is regularly supported byChristchurch City Council’s Community Vans,Mount Hutt Ski Field, O’Neills Rentals, St BedesCollege, Nelson Marlborough Institute ofTechnology, Microfilm Print, and many morebusinesses who support CanTeen by providingfree or low-cost products and services.The Look Good Feel Better organisation kindlygifted a session to CanTeen’s young women. Thisis a relationship that the branch is hoping tomaintain to ensure other CanTeen members areoffered this experience in the future.The Youth Worker Collectives in both branchesprovide CanTeen staff with opportunities for freeand low-cost training opportunities andconnections to the wider youth network.The NSI division continue to be overwhelmed with the generosity of the community,especially in Christchurch post-earthquakes.Grants and Community Funding PartnersAir Rescue ServicesBluegrass TrustCanterbury Community TrustChristchurch City CouncilCOGS - AorakiCOGS - Christchurch CityCOGS - MarlboroughLion FoundationCanTeen NSI would like to thank the generouscommunity funding partners who havesupported our Nelson/Marlborough andCanterbury/West Coast branches over the pastyear. These valuable partnerships contributetowards the costs of a wide range of membersupport services including our key YouthWorkers as well as member activities, camps,resources and more. These key funding partnersalso support day to day operating expensesincluding rent, travel, phone and internet costs.Lottery Canterbury / Kaikoura CommunityLottery West Coast / Nelson /Marlborough CommunityMainland FoundationPub CharityRedwood TrustVodafone Earthquake TrustYouthtownKoral Fitzgerald– Regional Manager, Northern South Island Division23

OTAGO/SOUTHLAND DIVISIONSummaryThe Otago/Southland Division is comprised of two branches which are located in Dunedinand Invercargill and has a total of 141 members. Since the long standing vacancy for theAdolescent Young Adult Worker (AYA) position was filled by the Southland District HealthBoard in early 2011, the region has seen significant successes in terms of an increase inmembership numbers and member engagement.It is evident to see, that the development of this positive synergy between CanTeen and AYAis reflected in all manner of encouraging outcomes for the patient members and theirsiblings.Volunteer recruitment in the region has enjoyed a steady growth. Otago picked up a newMedical Volunteer and two General Volunteers, who came from a variety of backgroundsand community connections. Invercargill recruited a Medical Volunteer and GeneralVolunteer; this means the division as a whole has a broader network of people with varyingvolunteering skills to utilise.Member ActivitiesFor the very first time in the region, the team from LookGood Feel Better delivered their fun focused skin care andmake-up workshop, to a total of seven Patient membersfrom Otago/Southland in Dunedin. Not only did theparticipating members establish friendships with eachother, they picked up professional beauty tips andtechniques and were each given a goody bag full ofmakeup accessories, donated by several top beautyhouses to take home. CanTeen Otago/Southland looksforward to working with the staff and volunteers from LGFB and the AYA service again in thenear future, to continue to promote and deliver this highly beneficial workshop.Based around the Secondary School Term Calendar, the region delivered two separateweekly services. Otago members enjoyed Chat and Chomp Tuesdays at Holdaway House inDunedin, where they cook and share a meal together. Invercargill members also met weeklyon a Tuesday evening at their member hub, for peer support and recreational activities,affectingly known as ‘Chillaxing Tuesdays’.In addition to in-house weekly peer support services, members enjoyed the opportunity toparticipate in outside bi-monthly activities and seasonal camps.PartnershipsEarlier in 2012, the Otago Branch was invited to apply to berecipients of the annual RailWalk Fundraiser, organised byThe Dunedin South Lions in association with The TaieriGorge Railway. There was much excitement when thebranch received the phone call that CanTeen Otago waschosen as the 2012 recipient charity.The proceeds were used to upgrade the whiteware at thebranch kitchen and to purchase a hospital ‘cruiser’, ahospital friendly trolley, packed with high-tech equipment,activities and resource books (see picture). The hospital cruiser will provide plenty ofentertainment for patient members, whilst they receive their treatment at Dunedin Hospital.24

Winter is always a challenging time in the Deep South, where despite the best of intentions,an outside activity is not always a viable option. Nonetheless, Otago members received aray of sunshine via grants from The Southern Victorian Trust and YouthTown. The fundswere utilised to run a First Aid Training education activity and were piloted in-house, atHoldaway House, Dunedin in May 2012.The programme was run over two evenings and was facilitated by Brittany Cheptyk of FirstAid Solutions. It was a hugely successful programme, tailored beautifully to the age range ofthe local membership. All attendees passed the course and received certificates.Subject to funding, CanTeen Otago/Southland intends to deliver the programme every twoyears and also roll it out to the Southland Branch.Over the last year the region received much ‘Gift in Kind’ support from local businesses andindividuals, which significantly assisted with the divisions bottom lines. CanTeen’s heartfeltthanks go to Dunedin Venues, Hair Raiser Ghost Tour, Toa Fighting Systems Ltd Southland,Kart City Invercargill, Queenstown Top 10 Holiday Park and the Moonlight StablesQueenstown.Grants and Community Funding PartnersCanTeen Otago and Southland branches have benefited from generous funding supportfrom a variety of local funding bodies and trusts. We would like to thank all of these fundersfor their valuable contributions which have been used towards member support costsincluding camps, resources and activities, operating expenses such as rent as well as supportfor our key Youth Worker roles. It is only with the support of our community that we areable to deliver essential member services to young patients, siblings and bereaved siblings.Thank you all for your continued support:Bendigo ValleyCOGS - Central OtagoCOGS - Coastal OtagoCOGS - SouthlandCommunity Trust of SouthlandDunedin CasinoILT FoundationLottery Community OtagoLottery Community SouthlandPub CharitySouthern TrustThe Trusts Community FoundationYouthtownDonna Davidson– Regional Manager, Otago/Southland Division25

ACKNOWLEDGEMENTSPremier PartnerFoodstuffs Own Brands Ltd (Pams)Strategic PartnersFoodstuffs Auckland LimitedFoodstuffs (Wellington) Co-operative Society LtdFoodstuffs South Island LimitedMainfreightBurger KingCorporate PartnersSony New ZealandDLADLA Phillips FoxOrconBandanna Challenge PartnersPAK’nSAVENew WorldFour SquareBurger KingFarmersRepcoBPWarehouse StationaryAgency PartnersM&C SaatchiDraftFCB MediaSTAR Public RelationsTerabyteBelow The Line PromotionsGEON GroupCharitable Trusts and Community Grant PartnersAcorn FoundationAir Rescue ServicesANZ Staff FundAWE TARANAKI LTDBendigo ValleyBluegrass TrustBNZCanterbury Community TrustChristchurch City CouncilCOGS (Community Organisation Grant Scheme)Community Trust of SouthlandDunedin CasinoEastern & Central Community TrustEndeavour Community FoundationFirst Sovereign TrustFour Winds FoundationGrassroots TrustGuardian Trust (Ernest Hyam Estate)Hastings District Masonic TrustHB Williams Tauranga & JN Williams TrustHugh Green FoundationILT FoundationInfinity FoundationJohn Illot Charitable TrustLegacy TrustLion FoundationLottery CommunityMainland FoundationMinistry for Youth DevelopmentNew Plymouth District CouncilNew Zealand Community TrustNewman’s Own FoundationNick Lingard FoundationNorah Howell Charitable TrustNorth and South TrustOxford Sports TrustPelorus TrustPub CharityRedwood TrustRotorua Energy TrustSir John Logan CampbellSky City Hamilton TrustSouthern TrustTaranaki Electricity TrustThe Trusts Community FoundationThomas George MaCarthyVodafone Earthquake TrustWater Safety Education FundWeem TrustWhakatane District CouncilWhangarei District CouncilYouthtown35