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I n t o u c h w i t h y o u 2 0 1 0 / 2 0 1 1Headline School Service Events Training General Circularschalmers &byrne traininglowering language barriersTraining3 November 2011Lowering Language BarriersOne day training on how tocommunicate effectively withspeakers of other languages.The course will benefit anyone who works withdiverse groups especially people who speak Englishas an additional language.The Lowering Language Barriers course willincrease participants' effectiveness at work,improve their relationships with speakers of otherlanguages and make your service more accessibleto people with communication needs.It has been successfully delivered to housingorganisations, Children & Families services, SocialServices, council frontline services, outreachworkers, IAG (Information, Advice and Guidance)and emergency services throughout England.The TrainerClare Chalmers’ expertise is in improving multi-culturalcommunication. She has over 20 years experience oftraining and has worked with migrants and refugees inLondon and West Sussex. She lectures in ESOL and has anMA in Education (Applied Linguistics).DaTes, Times anD venueDate 3 november 2011 10am – 4pmat Luther King house, Brighton Grove,manchester m14 5JPParticipants will:Understand what it is like tocommunicate in a differentlanguage and make yourself moreeasily understood by people withcommunication needsReceive feedback on yourcommunication style – especiallypace of talkingIdentify key words specific to yourwork and look at how to explain themmore clearlyPractise techniques for explainingcomplicated or technical informationLearn how to check understandingLearn how to write in Plain EnglishThe course is interactive, practical andthought-provokingCosT£155 including lunch and course booklet£130 for charity or voluntary sectorhow To BooKFill in the attached application form oror contact info@chalmersbyrne.co.ukor call 0208 674 2045aDDressChalmers & Byrne Training Ltd57 Kingsmead Road, London SW2 3HYFor more information on our in-house training:www.chalmersbyrne.co.ukContact: Katy ByrneTel: 0208 674 2045Email: katy@chalmersbyrne.co.uk14

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