Celebrating

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Celebrating Pathways to Success 25th Annual Productivity and Quality Awards Message from the Chair of the Quality and Productivity Commission Commissioner William A. Sullivan Welcome to the 25th Productivity and Quality Awards celebration. For 25 years, the Commission has recognized more than 3,400 projects resulting in estimated cost benefits of $3.6 billion. These impressive results are because of the hard work and dedication of our finest employees who are committed to providing quality service to the public. Today, we honor 74 projects from 25 departments. The innovative approaches to improve services and cost savings are impressive. We salute all the departments and project teams for their commitment to quality and productivity. As always, competition was strong and selection as a Top Ten or Special Award winner is a well-deserved honor. These extraordinary projects become County best practices and are shared with departments and other government agencies. Some projects receive State and National awards and become groundbreaking practices around the country. Thank you to the County employees who have worked diligently to make this celebration possible. The Board of Supervisors, the Chief Executive Office, the Quality and Productivity Commissioners, Productivity Managers, and corporate sponsors play a vital role in contributing to the success of this premier recognition event. We especially want to thank the project teams. Their vision and commitment to excellence made these award-winning programs possible. These champions typify our theme, “Celebrating Pathways to Success.” Enjoy our 25th Productivity and Quality Awards anniversary and congratulations to our award-winning teams. In 1981, Supervisor Michael D. Antonovich created the Productivity Program for the County of Los Angeles in response to the increasing demands for County services during the time of restriction on revenue generation and spending. He pointed out that the goal of the Committee was to make the County government more efficient and more economical.
Celebrating Pathways to Success 25th Annual Productivity and Quality Awards Stephanie Maxberry QPMN Co-Chair Community and Senior Services Cheryl Guinn PQA Co-Chair Rancho Los Amigos National Rehabilitation Center Elisa Vasquez PQA Co-Chair Community Development Commission/Housing Authority Message from the Productivity Managers’ Network (QPMN) Stephanie Maxberry, Productivity Network Chair Cheryl Guinn and Elisa Vasquez, Awards Committee Co-Chairs Congratulations and thank you to the 2011 Productivity Managers. This was a highly successful year. Your commitment, enthusiasm, energy and talent continue to strengthen quality and productivity within each department. The Quality and Productivity Commission, Commission staff and Productivity Managers are a winning team. Together we launched a WebEx pilot project, explored alternative meeting formats, identified new ways to encourage programs, and promoted quality and productivity. Entries in the annual Productivity and Quality Awards programs highlight the outstanding projects underway in the County of Los Angeles. The entries demonstrate to all that county employees are innovative and creative and continually strive to provide efficient, effective, high quality services to the public. The impact of these projects is impressive, with significant cost benefits and service enhancements to the County. Productivity is everyone’s business, especially ours. With the leadership of the Commissioners and support of Commission staff, there is no other team that can match the success of the Quality and Productivity Managers’ Network. 2011 Quality and Productivity Manager’s Network Executive Committee Stephanie Maxberry (Community and Senior Services), Network Managers’ Chair Jennifer Coultas (Child Support Services), 1st Vice-Chair Kirk Shelton (Consumer Affairs), Training and Education Co-Chair Elizabeth Mendez (Parks and Recreation), Training and Education Co-Chair Cheryl Guinn (Health Services), PQA Co-Chair Elisa Vasquez (Community Development Commission/Housing Authority), PQA Co-Chair Marian Hall (Human Resources), Productivity Investment Board Advisory Committee
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