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Report to the - Tillsonburg District Memorial Hospital

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TDMH Tillsonburg District Memorial Hospital<br />

Report to the<br />

<strong>Community</strong><br />

FALL 2013<br />

INSIDE<br />

A Message from the President<br />

and CEO.............................02<br />

Healthcare Under Going<br />

Optimization (HUGO)........05<br />

Strategic Framework.........06<br />

Financial/Patient Care<br />

Snapshot............................07<br />

2013 Angels of Giving Campaign<br />

will raise funds for new<br />

ultrasound machine.......04


A Message from the Integrated<br />

President and CEO<br />

Alexandra Hospital and Tillsonburg District Memorial Hospital<br />

We hope you will<br />

find this edition of<br />

Report to the <strong>Community</strong><br />

to be both informative<br />

and enlightening as<br />

we describe some of<br />

the initiatives currently<br />

underway at Tillsonburg<br />

District Memorial<br />

Hospital (TDMH), as well<br />

as a few of our recent<br />

accomplishments.<br />

The objective of the Oxford Hospitals’ Joint<br />

Services Planning process is to ensure that<br />

residents of Oxford County continue to have<br />

access to quality health services as close to home<br />

as possible. The Phase 1 review of Surgical<br />

Services, Pharmacy and Alternative Level of Care<br />

is complete, and Phase 2 will focus on developing<br />

models for collaborative service delivery across<br />

Oxford County for Laboratory, Mental Health<br />

and Addiction Services, Stroke Prevention and<br />

Management, as well as Paediatric and Children’s<br />

Health. TDMH is very excited to be part of this<br />

initiative, in conjunction with its Oxford hospital<br />

partners.<br />

In September the hospital had two Accreditation<br />

Canada surveyors conduct an intensive review<br />

of documentation as well as on-site interviews<br />

with team members, board members, physicians,<br />

patients and community partners. I am pleased to<br />

announce that we met or exceeded 97.8 percent<br />

of the 1,550 standards associated with quality,<br />

safety and performance. I would like to recognize<br />

and extend congratulations to the entire TDMH<br />

team for a job exceptionally well done! We are<br />

awaiting the final report from Accreditation<br />

Canada.<br />

An important element in an organization’s<br />

success is a strategic plan that clearly defines<br />

the organization’s purpose and direction.<br />

TDMH recently completed a fulsome review<br />

of our mission, vision and values using a new<br />

Accountability Framework. The result is our new<br />

action-oriented Strategic Plan 2013–2016.<br />

With today’s healthcare funding challenges,<br />

financial and resource management are always at<br />

the forefront for TDMH, and this issue includes a<br />

financial snapshot as well as patient care statistics<br />

that you might find interesting.<br />

Plans are underway for our fourth annual Angels<br />

of Giving appeal, and I would like to extend my<br />

heartfelt thank you to the TDMH Foundation and<br />

the community for your ongoing support for new<br />

and replacement equipment.<br />

In closing, my first year at TDMH (a year already!)<br />

has been very exciting. I would like to extend<br />

a thank you to the Board of Directors, team<br />

members, physicians, volunteers and community<br />

partners for their support over the past year, as<br />

well as for their dedication and commitment to<br />

our patients and our hospital.<br />

TDMH Tillsonburg District Memorial Hospital<br />

Report to the<br />

COMMUNITY<br />

2013 Angels of Giving Campaign<br />

will raise funds for new<br />

ultrasound machine.......04<br />

FALL 2013<br />

INSIDE<br />

A Message from the President<br />

and CEO ............................02<br />

Healthcare Under Going<br />

Optimization (HUGO) .......05<br />

Strategic Framework ........06<br />

Financial/Patient Care<br />

Snapshot ...........................07<br />

Published by the Tillsonburg District Memorial<br />

Hospital and Tillsonburg Hospital Foundation.<br />

167 Rolph Street, Tillsonburg Ontario N4G 3Y9<br />

519-842-3611 ext. 5303<br />

TDMH Foundation:<br />

519-842-3611 ext. 5311<br />

For more information about TDMH & our services,<br />

visit www.tillsonburghospital.on.ca<br />

2 TDMH Fall Report 2013


Memorial Tributes<br />

In Honour of Dr. Elmer Quintyn<br />

(1923-2013)<br />

During his more than 30-year career as an accomplished general surgeon<br />

as well as his tenure as Chief of Staff and member of the TDMH Board of<br />

Directors, Dr. Elmer Quintyn was instrumental in the development and<br />

expansion of the Tillsonburg District Memorial Hospital. His commitment<br />

and dedication to his patients and the hospital will have a long-lasting<br />

impact on the provision of healthcare for the residents of Tillsonburg and the<br />

surrounding area.<br />

In Honour of James (Jim) Stanley Spencer<br />

(1938-2013)<br />

During his 23-year tenure (1977-2000) as President and Chief Executive<br />

Officer at the Tillsonburg District Memorial Hospital, Jim provided exemplary<br />

leadership and thoughtful vision to ensure the continued viability of the<br />

hospital. His leadership philosophy was one of collaboration and team work<br />

with a focus on the delivery of compassionate, quality patient care. He led<br />

by example, empowered his team and played a vital role during the hospital’s<br />

expansion in the early 1980s.<br />

Tillsonburg News<br />

Invitational Golf Tournament<br />

On September 6, 2013, under beautiful sunny<br />

skies with 128 golfers, The Tillsonburg News golf<br />

event in support of TDMH Foundation was held at<br />

the Bridges.<br />

The event raised more than $30,000 to support<br />

the purchase of three defibrillators. Scotiabank<br />

made the day very special with a $5,000 donation<br />

to TDMH Foundation.<br />

Since inception, the event has raised more than<br />

$630,000.<br />

5<br />

Mark your calendar for the<br />

22 nd annual event on<br />

Friday, September 5, 2014.<br />

TDMH<br />

3


TILLSONBURG DISTRICT<br />

MEMORIAL HOSPITAL FOUNDATION<br />

Angels of Giving 2013<br />

A SOUND INVESTMENT<br />

– A New Ultrasound Machine<br />

The 2013 Angels of Giving campaign A SOUND<br />

INVESTMENT will raise funds for the replacement<br />

of our oldest ultrasound machine. We are currently<br />

managing in excess of 1,200 ultrasound exams<br />

each month, which is an annual volume of over<br />

14,000 exams. This is a 25 percent increase<br />

from the prior year. Replacing the machine will<br />

complete the updating of our fleet of three<br />

machines. The new machine will continue our<br />

ability to scan routine procedures with the<br />

added feature of 3 and 4D imaging. The new<br />

machine will also produce images with improved<br />

clarity and allow the technologists to scan more<br />

technically difficult patients and produce higher<br />

quality images for the radiologist. The ultrasound<br />

machines are more ergonomic and help to avoid<br />

technologist injury and lost time at work.<br />

As Head of diagnostic imaging Lorelei Thompson<br />

says, “The new machine will allow us to offer all<br />

Tillsonburg and area patients superior imaging<br />

with increased detail, using the newest technology<br />

and allowing ease of scanning for both the patient<br />

and the technologist.“<br />

CEO Crystal Houze comments, “Investing in new<br />

technology will allow TDMH to keep high quality<br />

healthcare close to home. The new ultrasound<br />

equipment will ensure that patient care continues<br />

to be a top priority at our local community<br />

hospital.“<br />

The cost of the new equipment when fully<br />

installed will be approximately $165,000.<br />

A Sound Investment<br />

To make a contribution, please complete the enclosed donation envelope,<br />

or go to www.tillsonburghospital.on.ca<br />

4 TDMH Fall Report 2013


HUGO<br />

Healthcare Under Going Optimization<br />

The HUGO project is quickly progressing<br />

toward full implementation at TDMH. With the<br />

installation of the computer-controlled drug<br />

cabinets (as seen in the picture), the project is<br />

on time and on budget. Pharmacy Manager<br />

Brian Fathers and the implementation team are<br />

extremely pleased with the project.<br />

TDMH Foundation directors recently had the<br />

opportunity to view the operation of one of<br />

the drug cabinets. The visit further confirmed<br />

the Board decision to fund the $1.3 million<br />

project. “This is an awesome upgrade to the<br />

technology at TDMH with the provision of<br />

enhanced patient safety,” said Devona Allin,<br />

TDMH Foundation chair.<br />

Jerry D’Hondt and his family are pleased to contribute to the TDMH<br />

Foundation. Jerry is involved in the ongoing collection of used batteries<br />

and scrap metal from both the hospital and the community, The<br />

proceeds of this collection have been donated to the Foundation.<br />

5


STRATEGIC FRAMEWORK 2013 – 2016<br />

Caring, Sharing and Working… Together<br />

Strategic Framework<br />

2013-2016<br />

Strategic Priorities<br />

QUALITY PATIENT CARE<br />

• Our organization provides an excellent patient<br />

experience with a focus on patient safety.<br />

• We provide patient-centered, evidence-based interprofessional<br />

care and are committed to working together<br />

with our partners to provide access to care, close to home.<br />

• Our focus on quality includes measuring the patient<br />

experience and key performance indicators to improve<br />

patient satisfaction and outcomes.<br />

Exceptional<br />

People<br />

Quality<br />

Patient Care<br />

VISION<br />

An innovative<br />

community<br />

hospital delivering<br />

exceptional<br />

patient care<br />

Progressive<br />

Leadership<br />

Effective<br />

Collaborations<br />

Responsible<br />

Financial<br />

Management<br />

VALUES<br />

Innovatve • Accountable<br />

Professional • Compassionate<br />

RESPONSIBLE FINANCIAL MANAGEMENT<br />

• We are fiscally responsible, maximizing revenue<br />

opportunities and making prudent capital expenditures.<br />

• We are continuously seeking efficiencies within our operations to<br />

©<br />

provide<br />

2013 All rights reserved<br />

the best level of care to our<br />

patients.<br />

• We work collaboratively with our Hospital Foundation and other partners to identify opportunities to<br />

maximize value for money.<br />

EXCEPTIONAL PEOPLE<br />

• We attract, retain, and support the development of highly talented and dedicated team members<br />

including volunteers.<br />

• We work together to sustain a positive and safe work environment that provides opportunities for<br />

professional development.<br />

• We foster employee engagement through open communication, involvement and the recognition of<br />

excellence.<br />

PROGRESSIVE LEADERSHIP<br />

• We continuously develop and adopt new ideas to reflect the changing environment.<br />

• We utilize new technologies to innovate, enhance safety and patient care, and to continuously gain<br />

operational efficiencies.<br />

• We constantly improve internal processes to be more efficient and eliminate waste.<br />

EFFECTIVE COLLABORATIONS<br />

• We build strong relationships with our partner organizations to ensure our patients get the care they<br />

need, when and where they need it.<br />

• We identify opportunities to expand service and programs by working together with other<br />

organizations.<br />

• We effectively communicate challenges and successes to our stakeholders.<br />

6 TDMH Fall Report 2013


A Financial Snapshot<br />

All Ontario hospitals are required to balance their budgets in an environment of increasing costs and<br />

shifts in funding to community providers. Unfortunately the current economic climate has not allowed<br />

government funding to keep pace with inflationary operating costs for Ontario hospitals.<br />

Over the past several years, TDMH has faced significant financial challenges. We continue to<br />

extensively review our processes, including benchmarking exercises, and will continue to implement<br />

cost-saving strategies to become as efficient as possible while not compromising quality patient care.<br />

ACTUAL<br />

Apr 2011 - March 2012<br />

($000’s)<br />

REVENUE<br />

ACTUAL<br />

Apr 2012 - March 2013<br />

($000’s)<br />

PROJECTED<br />

Apr 2013 - March 2014<br />

($000’s)<br />

Ministry of Health $22,087 $22,101 $21,996<br />

Patient Revenues 2,677 2,423 2,455<br />

Other Revenues 1,649 1,535 1,393<br />

Total 26,413 26,059 25,844<br />

Expenses<br />

Wages & Benefits $19,613 $19,135 $19,006<br />

Medical & Surgical Expenses 777 778 801<br />

Drugs 483 500 568<br />

Supplies & Other Expenses 4,751 4,708 4,704<br />

Amortization 1,267 1,294 1,226<br />

Total 26,891 26,415 26,305<br />

Hospital Operations Surplus (Deficit) ($478) ($356) ($461)<br />

A Caring Snapshot<br />

Patient Care Profiles (April 1, 2012 - March 31, 2013)<br />

Patient Satisfaction Scores<br />

In-Patient................................................ 93.50%<br />

Emergency............................................. 91.20%<br />

Acute Admissions............................................ 1605<br />

Continuing Care/<br />

Rehab Admissions.......................................... 83<br />

Length of Stay for Acute Care................. 7.18 days<br />

Length of Stay for Continuing<br />

Care/Rehab............................................ 45 days<br />

Operations Performed................................... 2,321<br />

Emergency Visits.......................................... 29,296<br />

X-Ray Examinations<br />

(in-patient & out-patient)........................ 19,969<br />

E.C.G.<br />

(in-patient & out-patient)........................ 13,125<br />

Stress Tests..................................................... 1,480<br />

Ultrasound Tests........................................... 11,993<br />

Mammograms (including Ontario Breast<br />

Screening Program)................................... 4,599<br />

Computed Tomography (CT)......................... 2,982<br />

Caring, Sharing and Working... Together<br />

7


Thank You from a Grateful Patient<br />

July 31 was the date for my scheduled colonoscopy procedure. The<br />

preparation the previous day along with my nervousness of hospitals did<br />

not have me in a very good mood! But from the time the first nurse took<br />

me in to check my medical stats and the other team of nurses prepared<br />

me, I felt nothing but sincere caring and a professional atmosphere. A<br />

very nice young lady, Dr. Crosby, appeared and explained everything that<br />

was about to be done. Immediately after waking up, Dr. Crosby returned<br />

and explained her results. To Dr. Crosby and her staff of nurses and the<br />

anaesthetist, I thank you and commend you for making me so reassured<br />

and comfortable.<br />

Craig Black<br />

A Big THANKS to our Donors<br />

Thank you, Donor Wall Participants<br />

Thank you, Gino’s Pizza<br />

Thank you, Calvin Presbyterian Church<br />

Thank you, Scotiabank

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