Squash New Zealand Annual Report 2012

Squash New Zealand Annual Report 2012
don’t have to worry about getting the whole amount out of
them the next year, it just keeps rolling along.
You do need a good debit system to do this, and I have
found Debit Success to be a great partner in providing the
back end. Their reporting is first class and their charges are
minimal. They have been an integral part in helping us bring
about a significant and successful change to the way we offer
our services.
If anyone would like to discuss this concept with me for other
clubs, I am more than happy to help.
This change, along with us being a multi purpose club, are the
main reasons we continue to be successful. With squash, gym,
pro-shop, physio, table tennis, sauna, basketball, etc, it makes
our offering relevant to our community. We have always
prided ourselves as being very friendly and welcoming to
our customers and that also is a backbone of our success.
My staff needs to be praised for delivering this.
I think it has been a tough old year for a lot of people in
business this last year and Wellington is getting squeezed with
the public service shrinking. This affects lots of Wellington
businesses, as many are quite dependant on the government
sector. So we have to be right on the leading edge with
changes in spending patterns, new offerings etc to keep
ourselves in the game.
I am particularly proud of what we have been able to achieve
this last year in the face of tightening discretionary spending
and a changing marketplace. I believe we are well placed for
the future.
Rob Walker
Club K Manager
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