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Reason for Improvement<br />

PLAN<br />

LEAN <strong>Training</strong> 2010<br />

‣ Define the problem clearly &<br />

narrow down the issue<br />

‣ Identify the reason for working on it<br />

Activity<br />

• Survey internal/external customers<br />

• Interview staff<br />

• Consider customer needs<br />

Example<br />

• Transportation of lymphoma specimens from Radiology to<br />

Surgical Pathology (3-6th floor) is taking 4-5 hrs<br />

• Requirement: Tissue must reach SP within 2 hrs of obtaining<br />

Henry Ford Production System

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