BSHS 375 Week 5 Learning Team Quality Assurance Review (UOP).pdf

BSHS 375 Week 5 Learning Team Quality Assurance Review
(UOP)
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Read the scenario and complete both Part 1 and Part 2.
Part 1
As the director of a community-based mental health agency, you receive
a phone call from a school where one of your staff is providing services
to a client. The teacher reports that the staff person is very talented, but
is not open to feedback and does not tailor her interventions with the
client according to his behavior on a specific day. She is also frequently
late. This has created conflict between the teacher and the staff person.
Examine this particular case and figure out if services are being provided
appropriately. As a director, you gather information from the teacher, the
staff person, the family, and anyone else involved in the case.
Create a list of 7 to 10 questions that help guide your information
gathering process, covering three basic components of quality assurance:
• Proper provision of service
• Client satisfaction with service
• Proper documentation

Explain the reasoning behind your chosen questions.
Describe how the information gathered from your questions can help to
monitor and prevent future fraud and misappropriation of services.
Part 2
During the investigation, the teacher revealed to you that the client had
just been treated for a communicable disease
• Identify how security was breached in this scenario and explain the
impact on confidentiality and services.
• In this circumstance, how would you repair the relationship with the
client and preventing it from happening again?