An A-Z of Services for Unpaid Carers in Merton

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An A-Z of Services for Unpaid Carers in Merton

An A-Z of Services for

Unpaid Carers in Merton

A Guide To:-

Services

Contacts

Information

Advice

Produced in partnership with the London Borough of Merton and Carers Support Merton.

Edition 10


HOW TO USE THIS GUIDE

Services for carers

There are a number of services and support provided both

nationally and within Merton that are intended to help those

that are unpaid carers, looking after a friend, relative or

disabled child. This guide shows the range of these services

and provides contact information to help you access them.

For ease of use we have listed alphabetically an index of

services you can access from each provider and where to

find them in this guide. If you know which organisation you

are looking for you can find their full details further on in this

guide.

ADVICE LINES AND WEBSITES

FOR CARERS

AGE UK (Formally Age Concern) 020 8765 7200

BENEFIT ENQUIRY LINE 0800 882 200

CARERS UK

National Advice line on all aspects of caring

www.carersuk.org

CARERS DIRECT

Information advice and support for carers

www.nhs.uk/carersdirect

CARERS ALLOWANCE UNIT

ENQUIRY LINE

0808 808 7777

Wed & Thus 10am-12noon and

2pm-4pm

adviceline@carersuk.org

0808 802 0202

0845 608 4321

CITIZENS ADVICE LINE 020 7833 2181

CARERSNET

Website for carers in Surrey

www.carersnet.org

2


COMMUNITY LEGAL SERVICE DIRECT

For free advice about benefits, tax credits,

housing, employment, education or debt

problems

CONSUMER DIRECT

Free advice on doorstep selling, buying on

credit

DIRECT GOV

Website showing public services all in one

place

www.direct.gov.uk

JOB CENTRE PLUS

Helping to find work and benefit services

www.jobcentreplus.gov.uk

0845 345 4 345

08454 04 05 06

0800 055 6688

NATIONAL DEBTLINE 0808 808 4000

MARRIAGE CARE

Helping support marriage and relationships

through counselling

www.marriagecare.org.uk

NHS DIRECT

Provides health related advice

www.nhsdirect.nhs.uk

PARENTLINE PLUS

National helpline for parents and parenting

groups

www.parentlineplus.org.uk

PRINCESS ROYAL TRUST FOR CARERS

Comprehensive carers support services

www.carers.org

08003893801

0845 4647

020 8689 2252

24 Hour Freephone helpline –

0808 800 2222

0844 800 4361

RELATE

Provides relationship counselling to any individual

or couple regardless of marital status or

sexual orientation

www.relate.org.uk

0300 100 1234

3


LOCAL SERVICES INDEX

Activities

Carers Support Merton (6)

Age Concern Merton (6)

Merton and Morden Guild (8)

Rethink (10)

Merton Vision (9)

Merton Hard of Hearing Group (9)

Merton Oasis (10)

Parkinsons Disease Society (10)

Wimbledon Guild (11)

Sensory Impaired Friends and Family

Support Group (11)

Sure Start Childrens centres (11)

Surrey Asbah (11)

Advocacy / Advice

Age Concern Merton (6)

Advocacy Partners (6)

Al Anon (6)

Diabetes UK (7)

Carers Support Merton (6)

Connexions (7)

Contact a Family (7)

Community Drug Service (7)

Equinox (7)

Fanon (8)

Headway (8)

Merton Mencap (9)

Merton Citizens Advice Bureau (8)

Merton Vision (9)

South Thames Crossroads (11)

Merton Mind (9)

Merton Oasis (10)

Merton Sickle Cell and Thalassaemia

Group (9)

Surrey Asbah (11)

Aids and Equipment

Occupational Therapy First Response

Team (10)

Children's Access and Assessment

Team (9)

Merton Vision (9)

MERU (10)

Bereavement

Wimbledon Guild (11)

Wimbledon Cancer Friendship (11)

Campaign and Lobbying

Carers Support Merton (6)

Headway (8)

Merton Sickle Cell and Thalassaemia

Group (9)

Carers/Support Groups

Al Anon (6)

Carers Support Merton (6)

Diabetes UK (7)

Fanon (8)

Merton MIND (9)

Merton Mencap (9)

Merton Hard of Hearing Group (9)

Multiple Sclerosis Society – Merton (10)

Rethink (10)

Merton Vision (9)

Surrey Asbah (11)

Cancer friendship Group (11)

Wimbledon Guild (11)

Community Alert

Mascot (8)

Counselling

Al Anon (6)

Carers Support Merton (6)

Equinox Care (7)

Morden Pastoral Counselling (10)

Wimbledon Guild (11)

Emergency Respite Support

South Thames Crossroads (11)

Education (Adult Learning)

Merton Adult Education (8)

4


Former Carers

Merton MIND (9)

Carers Support Merton (6)

Information

Age Concern Merton (6)

Alzheimer’s Society (6)

Careconnect (6)

Carers Support Merton (6)

Connexions (7)

Contact a Family (7)

Family Information Service (8)

Diabetes UK (7)

Headway (8)

Merton Citizens Advice Bureau (8)

Merton Mencap (9)

Merton Oasis (10)

Multiple Sclerosis Society – Merton(10)

Parkinsons Disease Society (10)

Surrey Asbah (11)

Wimbledon Cancer friendship (11)

Legal Advice

Merton Citizens Advice Bureau (8)

Parent Carers

Children With Disabilities

Carers Support Merton (6)

Contact a Family(7)

Children's Access and Assessment Team

(7)

Family Information service (8)

Merton Early Support Service (9)

Merton Mencap (Kids First) (9)

Sure Start Children's Centres (11)

Merton Sickle Cell Thalassaemia (9)

Merton Talking Newspaper (10)

Wimbledon Guild (befriending service)(11)

Volunteer Centre (11)

Sure Start Children's centres (11)

Translation

Merton Translation Service (9)

Merton Talking Newspaper (10)

Transport

Blue Badge Parking (6)

Merton Community Transport (8)

Welfare Benefits

Age Concern Merton (6)

Carers Support Merton (6)

Connexions (7)

Merton Welfare Benefits (9)

Merton Citizens Advice Bureau (8)

Wellbeing

Carers Support Merton (6)

Age Concern Merton (6)

Work/Training

Carers Support Merton (6)

Connexions (7)

Merton Adult Education (8)

Respite

South Thames Crossroads (11)

Support, other

Age Concern (Handyman service) (6)

Carers Support Merton (6)

Fanon (8)

Merton Hard of Hearing Group (9)

Mascot (8)

Merton Community Transport (scooter &

wheelchair hire) (8)

5


A-C

An A-Z of Services for Carers in Merton

Advocacy Partners Speaking Up

Provides an advocacy service for people

with disabilities to help them make choices

relevant to their everyday lives.

www.advocacypartners.org

Age Concern Merton

Provides information support and advice for

people age 50+ and their carers of any age.

www.ageconcernmerton.org.uk

www.ageuk.org.uk

020 8330 6644

info@advocacypartners.org

020 8648 5792

lynne@ageconcernmerton.org.uk

Al Anon - Wimbledon

Provide support to anyone whose life is, or

has been, affected by someone else’s

drinking

www.al-anonuk.org.uk

Alzheimer’s Society

Support Services, telephone advice and

information about dementia

www.alzheimers.org.uk

Blue Badge Parking

National arrangement of parking

concessions for people with severe walking

difficulties who travel either as drivers or

passengers.

www.merton.gov.uk/bluebadge

Careconnect

Free, confidential and impartial information

on a wide range of health, social and

community care issues.

www.care-connect.info

Carers Support Merton

A wide range of services to support unpaid

carers who live in or support a person in the

London Borough of Merton

www.csmerton.org

020 7403 0888

enquiries@al-anonuk.org.uk

020 8770 1875

suttonbranch@alzheimers.org.uk

020 8545 4661

parking@merton.gov.uk

020 8545 4710

info@care-connect.info

020 8646 7515

info@csmerton.org

6


A-C

Connexions

First stop facility aimed at young people

aged 13-19, providing information advice

and guidance relating to all youth issues.

www.CFBT.com

Children Access and

Assessment Team

Services to support and promote the well

being of children in need and their families.

First stop if you are concerned about the

welfare of a child and their family.

www.merton.gov.uk/childrensservices.html

Contact a Family Sutton and Merton

Offers information, advice and support to

families caring for children aged up to 19

with any special need.

www.cafamily.org.uk

Community Drug Service for SW

London

Help, support and Information for drug

users and their families

www.cdssl.org

020 8082 6870

merton@CFBT.com

020 8545 4226

children@merton.gov.uk

020 8640 5525

suttonmerton.office@cafamily.org.u

k

020 8773 9393

lorna@cdssl.org

D-H

Diabetes UK

(Wimbledon Group)

Provides information, advice and support

for people with diabetes and their families

www.diabetes.org.uk

020 8947 3181

racarew-hunt@tiscali.co.uk

Equinox Care

Helping vulnerable people with alcohol,

drug and mental health problems access

appropriate services.

www.equinoxcare.org.uk

020 8770 0138

admincs@esms.equinoxcare.org.uk

7


D-H

Family Information Service

Provides confidential and impartial

information on services available to children

and young people aged up to 19

www.merton.gov.uk/familyinfo

Fanon

Supporting people with Mental Health

problems from Black & Ethnic Minority

communities.

www.southsidepartnership.org.uk

Headway – SW London

Help and support to people affected by brain

injury

www.headway.org.uk

I-M

020 8545 3800

fis@merton.gov.uk

020 8255 4033

info@southsidepartnership.org.uk

07722 861 642

headwayswlondon@gmail.com

Mascot

Enables vulnerable people in their own

home to call for help in an emergency.

www.mascot-telecare.org.uk

Merton Adult Education

Provides a range of courses for adults

www.merton.gov.uk/adulteducation

020 8274 5940

mascot@merton.gov.uk

020 8543 9292

info@merton-adulteducation.ac.uk

Merton and Morden Guild of Social

Services

Activities, outings, social activities for people

aged 55+

www.mandmguild.org

020 8640 1640

mandmguild@aol.com

Merton Citizens Advice Bureau

Information, advice and advocacy services

www.mertoncab.org.uk

Merton Community Transport

Provides accessible transport for service

users, voluntary and community groups.

www.mct.uk.com

020 8715 0707

info@mertoncab.org.uk

020 8646 7727 Booking Line

020 8648 1002—Gen Enquiries

info@mct.uk.com

8


I-M

Merton Mencap

Provide a range of services for people with

learning disabilities and their carers, also

provide information for parents of children

with learning disabilities and special needs.

www.mertonmencap.org.uk

Merton Early Support Service

Supports parents of children aged 0 – 6

years with disabilities

www.merton.gov.uk/

earlysupportservice

Merton Hard of Hearing Group

Offers information and understanding to

those affected by hearing difficulties

Merton MIND

Provides support to people with mental

health problems

www.mertonmind.org.uk

Merton Translation Service

Offers translation service in over 80

languages including British sign language.

www.merton.gov.uk/ti-overview

Merton Vision

Services, support and information to those

with a visual impairment.

www.mertonvision.org.uk

Merton Welfare Benefits Service

Offers advice in welfare benefits and home

visits to help to complete forms.

www.merton.gov.uk/living/benefits.htm

Merton Sickle Cell and Thalassaemia

Group

Supporting families and individuals living

with Sickle Cell and Thalassaemia, as well

as raising awareness

www.msctg.org.uk

020 8687 4657

cca@swlondonmencap.nhs.uk

020 8646 9763

Shelly.hart@merton.gov.uk

Rebecca.fragga@merton.gov.uk

020 8540 5172

peggy@mvsc.co.uk

020 8685 6565

mertonmind@btconnect.com

020 8545 3397

translationservicebookings@mer

ton.gov.uk

020 8540 5446

info@mertonvision.org.uk

020 8545 4178

welfarebenefitsteam@merton.go

v.uk

020 8646 8778

info@msctg.org.uk

9


Merton Talking Newspaper

Cassette tapes of local News available to

blind and partially sighted people living in

LB Merton

www.mertonvision.org.uk

MERU

Improving life for children and young adults

with disabilities by helping provide specialist

equipment where nothing is available

commercially to meet their needs.

www.meru.org.uk

Multiple Sclerosis Society – Merton

Giving the opportunity for people and their

families affected by MS to meet with others

in the same situation

www.mssociety.org.uk/branches/london/

merton

Morden Pastoral Counselling Centre

Provides individual counselling for adults

www.mpccentre.org.uk

Merton Oasis

Promotes mental heath and wellbeing to

those affected by mental heath issues

www.mertonconnected.com/mo

N-S

Occupational Therapy First

Response Team

Provide specialist equipment to help people

with disabilities live safely within their own

home.

www.merton.gov.uk/living/disabled/

equipmentandadaptations.htm

020 8544 0551

info@mertonvision.org.uk

0137 2725203

info@meru.org.uk

020 8542 2009

mertonms@hotmail.uk

020 8646 0192

mordencounselling@yahoo.co.uk

0208 687 5888

mertonoasis@yahoo.co.uk

020 8545 4477

(Mon-Fri 9.30-12.30)

Parkinson’s Disease Society (Merton

Branch)

Providing the opportunity to meet other

Carers of and people who have Parkinson’s

though activities and a support group.

www.parkinsons.org.uk

Rethink – Merton and Sutton

Helping people affected by severe mental

illness and their carers, families and friends.

Includes carers users group.

www.masrethink.org.uk

0844 225 3705

07876 135830

nelliott@parkinsons.org.uk

020 8542 3657

020 8947 1171

10


Sensory Impaired Family & Friends

Support Group

Social Activities for those with visual

impairment

SureStart Children’s Centres

Bringing together a range of services

supporting parents of children aged

under 5 including sessions for Parent

Carers

www.merton.gov.uk/childrenscentres

Surrey Asbah

Provides help and advice and support

groups for those afflicted with Spina

Bifida or Hydrocephalus

www.surreyasbah.org.uk

South Thames Crossroads

Provides support for carers and the people

that they care for

www.souththamescrossroads.org

020 8764 1188

asaboat@hotmail.com

020 8545 3800

childrens.centres@merton.gov.uk

020 8449 0475

020 8648 9677

admin@souththamescrossroads.org

T-Z

Volunteer Centre Merton (VCM)

Offers a wide range of services including

befriending, home library, dog walking,

wheelchair pushing.

www.volunteercentremerton.org

Wimbledon Guild

Helping to improve the life of local people of

all ages or backgrounds with a range of

services, including befriending, counselling,

activities, social welfare

www.wimbledonguild.co.uk

020 8640 7355

info@volunteercentremerton.org

020 8296 0030

info@wimbledonguild.co.uk

Wimbledon Cancer Friendship

Group

Offers friendship to those affected by

cancer in any way.

www.sacredheartwimbledon.org.uk/

wimbledon_cancer_friendship_group

07948 767936

11


Helping you to be a Carer

One important source of information will be the Social

Services staff helping the person you are caring for. If you are

providing care for another, then you may well be entitled to

request a Carers Act Assessment which the Social Worker

or Occupational Therapist can arrange. Please do not be put

off by the word ‘assessment’ as it is more an opportunity to

discuss your feelings about being a carer – you may wish to

explain the adjustments you have had to make to your own

life in order to provide care, the specific difficulties you may

be experiencing in your own situation, your concerns about

your ability to continue providing care or just to feel that your

contribution to the care of the individual is being fully

acknowledged. It is also your chance to highlight those areas

in which you feel you would benefit from help or assistance to

continue with the caring role.

Many of the services listed within this booklet can be

accessed without having had a Carers Act assessment but

some may require an assessment before they can be

provided – usually those that may require some financial

expenditure. Legislation has made it your right to request a

Carers Assessment, so please take advantage of that right!

12


Who Should I Contact To Request A Carers Assessment?

If the person you are caring for (the cared-for) already has a

Social Worker or Occupational Therapist then you can make

the request directly to them. However, if the person you are

caring for does not currently have Social Services support or

has declined contact with Social Services then you can still

contact the relevant section to request an assessment.

Responsibility for the Carers Assessment lies with the team

who might be expected to work with the cared-for person. For

example if the cared-for person is an adult of working age

who has a Learning Disability then the learning disabilities

team (within Adult Services) would be responsible for

conducting the Carers Assessment for the carer as well.

Children’s Social Services 020 8545 4226

Merton Adult Access team (MAAT) 020 8545 4430

If you require mental health services you can contact the

Merton Community Health Team at:

The Wilson Hospital

Cranmer Road

Mitcham

CR4 4TD

OR

The Nelson Hospital

Kingston Road

London

SW20 8BD

Mitcham Team 020 8687 4781

Morden Team 020 8254 1030

Wimbledon Team 020 8254 1045

13


Basic Lifting & Handling Advice

You may find yourself helping others in and out of beds, chairs and baths

or up and down stairs. Sometimes the people you are helping may

behave erratically, be confused or be larger than yourself and over time

there may be a risk of back pain or injuries.

There are some general principles to bear in mind that may help reduce

the possibilities of back injury –

Awareness – Always think about your back when assisting others

Communication – Talk to the person you are helping to ensure they

know what you intend to do

Planning – Think about what you intend to do. Do you need help or

equipment? Can the person manage without your assistance? Are you

dressed appropriately? Can the immediate environment be improved?

Timing – Don’t rush into it! Build up gently and take your time.

Don’t – Over reach, twist or try to lift with a bent back. Keep your back

straight at all times and bend your knees when attempting to lift

Aches and Pains – If your back starts hurting or you feel tired then stop

and seek other assistance.

Rest – Don’t stay in a position for too long – take regular breaks and have

a stretch .

You should only attempt to help a person move from the bed to a chair if

they are able to stand independently. Before you can help the person sit

in a chair or commode, you need to get them to sit on the side of the bed.

The person should need very little help

For more information about lifting and handling please visit the following

website:-

www.mariecurie.org.uk/aboutus/publications_and_resources/partners_in_caring/m

oving_and_handling.htm

14


Produced in partnership with the London Borough of Merton

by

Carers Support Merton

Improving the quality of life for unpaid carers

The Vestry Hall

London Road

Mitcham

Surrey

CR4 3UD

www.csmerton.org

info@csmerton.org

020 8646 7515

A Company Limited by Guarantee (England) Reg. No: 4164966

Registered Charity No: 1085761

MAY 2010

16

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