Supporting Unpaid Carers in Merton
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Supporting Unpaid Carers in Merton - Carers Support Merton

Supporting Unpaid Carers in Merton

April 2010



The Princess Royal Trust for Carers was founded by HRH Princess Anne in 1991 and she

continues to actively support the Trust. At that time people caring at home for family members or friends

with disabilities and chronic illnesses were scarcely recognised as requiring support. The PRTC is the largest

provider of comprehensive carers support services in the UK. Through its unique network of 115

independently managed Carers' Centres such as Carers Support Merton and an interactive website, the Trust currently provides quality information, advice and support services in 137 l

locations to over 160,000 carers, including 9,600 young carers. Carers Support Merton is proud to be part of this Network.

What are the Trust’s Aims?

Research and development

Influence on local, regional and national


Partnerships with other national organisations

Grants to improve carers lives

Information through their website

Supporting and listening to carers issues

Following the article in our last

newsletter regarding our pilot

scheme for TYZE we are happy to

say that several of you have

joined up and already TYZE is helping to make life a little easier for


*Mrs X feels isolated and she is unable to get out and about easily

so this secure network has been a safe place to connect with

other family and friends.

*Mr Y has found the network useful to keep track of all the

appointments and events that his cared for needs to attend.

*Mr Z lives a fair distance away from his son who he is caring for

and he has found the network valuable in order to keep up with

the day to day caring that other family and friends on the

network are doing for his son. They can work together as a team.

What is tyze? Tyze provides secure, online personal networks of support

that strengthens relationships and addresses isolation. Tyze networks are

usually created around a specific person and a specific situation.

FLASH NEWS! WE are excited to announce our own new Carers

Support Network with TYZE. If you would like to connect online with

other carers who are registered with us or would like more information

about TYZE please contact Shelley on 0208 646 7515 or email

her at

How the PRTC can help you:

The trust can help in many ways.

By visiting their website you

can access a whole host of information about

different issues that affect carers, from working

carers, to respite advice to latest government


By registering you will have access to their discussion forums

where carers can exchange a whole range of views, information

and tips with other carers. There are four different discussion

boards which cover a whole host of topics.

They also have a website especially dedicated to young carers

which is aimed at carers under the age of 19

For more information regarding their services call them on

0844 8004361

Page 2 News on Carers Week 2010

Mental Health Friend and Families Project


Page 4

Page 5

Page 6

Page 7

Page 8

Carers Wellbeing Day

Cookbook Ideas!

Carer’s Credit and Benefits advice

Meet our new volunteers and trustees

Have your Say! What the General Election means for


Young Adult Carers Project

Parent Carers News

SHOUT OUT Young Carers News

Notice Board

In this Issue


Carers Support Merton values and listens to unpaid carers of all ages from our diverse community and

provides high quality services and advice .



DO YOU LOVE READING? If you would like to take

advantage of Merton’s library services more often but

are unable to visit your local libraries due to your

caring role, the Volunteer Centre at Merton may be

able to deliver library books to your home.

The Volunteer Centre can select books for you,

according to your tastes, then have the books

delivered to your home and collected on a specified

date. They have access to a large range of fiction and

non-fiction books and can be provided in large print,

ordinary print and talking books, that are either in the

form of cassette tapes or cd’s. If there are specific

books you would like to read the Volunteer Centre will

try and source them for you.

Whether you want to take advantage of the Home

Visits Library Service as a customer, or whether you

would like to volunteer to help them with delivery

please contact them on 020-8274-5910.



14th-21st June

This year the focus of Carers week will be ‘A life of

my own’

The theme will enable you to talk about many parts of

life that most people take for granted e.g. family

occasions, going on holiday, a meal out, just chilling

for an evening with no worries or responsibilities and

also taking the time to look after yourself

As part of Carers Week we are hoping to host a

fashion show and also give you a chance to buy

some good quality second hand clothing for men,

women and children. All money raised from the event

will be spent directly on a respite activity of your

choice. Please see the next newsletter for more


If you are able to donate any clean, wearable

clothing or have any other ideas for Carers Week

please give Debbie a call on 0208 646 7515 or email

her at


Training and Information events for those caring for someone with Mental Health Issues


Don’ miss our forthcoming events for friends and families supporting someone affected by a mental health


A P R I L 2 0 1 0

S u p p o r t i n g s o m e o n e

a f f e c t e d b y A n x i e t y ,

P h o b i a s & O C D

0 7 / 0 4 / 2 0 1 0

T i m e a n d v e n u e t o b e

c o n f i r m e d

M A Y 2 0 1 0

S u p p o r t i n g s o m e o n e

a f f e c t e d b y


G u e s t S p e a k e r : D r .

S t e p h a n i e C o m m o n ,

C l i n i c a l P s y c h o l o g i s t

0 6 / 0 5 / 2 0 1 0

T i m e & V e n u e : T B C

J U N E 2 0 1 0

C h a l l e n g i n g S y m p -

t o m s & C h a l l e n g i n g

B e h a v i o u r : H o w b e s t

t o m a n a g e .

D a t e , T i m e & V e n u e :

t o b e c o n f i r m e d

Participation is FREE but early booking is recommended. For more details and to book

your place, please contact Pavlina on 020 8646 7515 or email


M e n t a l H e a l t h C a r e

w w w. m e n t a l h e a l t h c a r e . o r g . u k

R e l i a b l e a n d u p t o d a t e i n f o r m a t i o n a b o u t P s y c h o s i s f o r F a m i l y

M e m b e r s & F r i e n d s

T h i s s i t e h a s b e e n r e b u i l t a n d r e l a u n c h e d i n F e b r u a r y b y t h e I n s t i t u t e o f P s y c h i a t r y , t h e

S o u t h L o n d o n a n d M a u d s l e y F o u n d a t i o n T r u s t , R e t h i n k a n d t h e W e l c o m e T r u s t .

I t c o n t a i n s i n f o r m a t i o n o n t h e t r e a t m e n t a n d c a r e o f P s y c h o s i s , o n t h e M e n t a l H e a l t h l a w

a n d c o m p u l s o r y t r e a t m e n t , o n R e c o v e r y , E m p l o y m e n t , R e s e a r c h , V i d e o s , l i n k s a n d o t h e r

u s e f u l i n f o r m a t i o n . I f y o u e x p e r i e n c e a n y d i f f i c u l t i e s i n a c c e s s i n g t h e w e b s i t e , d o n o t

h e s i t a t e t o c o n t a c t P a v l i n a o n 0 2 0 8 6 4 6 7 5 1 5 .


Carers enjoying a relaxing reflexology and back massage treatment

Our Healthy Cafe

Jennie receiving some advice about a

healthy diet

Thank you to everybody who came

along to our “Wellbeing Day” which

was held on Thursday 4th March. The

day was all about the carers and their

own health. Carers are just as important

as the people they care for and that is

why it is important that they stay fit and

healthy themselves. The day consisted

of relaxation techniques, health checks,

information stands, a dietician, amazing

back and foot massages which the carers

loved and many more stalls. Carers

Support ran a free healthy eating café

and provided jacket potatoes with a

choice of fillings, vegetable and tomato

soup with a variety of different bread

and a whole selection of healthy snacks

and fruit.

The day was a great success many

carers came along and really enjoyed

the day. We hope to run this event again

and hope to see those of you that never

had a chance to attend this time round.

Well done to Vivienne Clark who won

our prize draw of luxury hamper!

Carers Support Merton


We are hoping to produce a cookbook that

is full of CSM Staff, carers and volunteers

own recipes. If you have a special recipe

that you would like to submit please send it

to Debbie at the usual address by the end

of April and we will consider it for inclusion.

Everybody who has a recipe included will

receive a copy of the recipe book.



Thank you to everybody who returned their carers

survey which was included in the last newsletter.

We have had well over 100 responses and will

be publishing the results in the next newsletter.

A big congratulation to Ann Wainwright-Vine who

won £50.00 worth of Morrisions Vouchers.

Make Jennie’s Weetabix Loaf

A great success at our Healthy Café!


7oz Sultanas

7oz Dark brown sugar

1/2pt Milk

3 Weetabix

1 Egg

8oz Self raising flour.

You will need: A greased 2lb loaf tin.

First mix the sultanas, sugar, milk and Weetabix

together and leave to soak for a couple of hours or over


Once soaked, add the egg and flour and mix together,

and pour the mixture into the tin.

Heat the oven to 180’C and cook for 45 minutes to an


Leave to cool then turn out and enjoy!


Carer’s Credit

(Changes to State Pensions for parents & carers)

Home Responsibilities Protection (HRP) will be replaced by weekly

credits for parents and carers. Carers caring for a total of 20 hours per

week or more will be able to apply for Carer's Credit to protect their State

Pension - both the basic and State Second Pension. This will help in situations

where carers currently struggle to get their State Pensions protected,

for example:

1. Carers caring for 20 hours or more per week (only those caring for 35

hours or more qualify before April 2010).

2. Carers looking after someone who refuses to claim disability benefits

or who finds it extremely difficult because of their condition. This would

benefit people caring for people with mental illness, for example.

3. Where more than one carer is looking after someone who is severely

disabled - only one can claim Carers's Allowance (but from April 2010 the

other will be able to claim Carer's Credit).

4. Carers who are looking after several people but cannot claim Carer's

Allowance because they do not care for any one of them for 35 hours.

After April 2010 people in these situations will qualify for Carer's Credit.

To claim the Carer's Credit carers must be caring for 20 hours or more a

week for someone who is either:

in receipt of a qualifying benefit (any rate of Attendance Allowance or

Constant Attendance Allowance, middle or highest DLA care component),

or where there is no qualifying benefit, has a signed certificate from a

health or social care professional to confirm that the level of care being

provided is appropriate (as in 2. above).

From 15 March 2010 Carer’s credit application pack can be ordered by

emailing or printed at


For more information -


Benefits awareness and advice

With Oliver Mawdsley

Monday 24th May 2010 1.30pm

To be held at:

Sutton Carers Centre

Benhill House

12-14 Benhill Avenue


Oliver has worked for the Carers Allowance

Section of the Department of Work & Pensions

for 14 years, and he knows what a fantastic job

carers do and how demanding it can be. His

job is to raise awareness, give advice and sign

post people on Carers Allowance, Attendance

Allowance, Disability Living Allowance. He

can also act as a point of contact for carer and

disability groups for when they have a question

relating to Carers Allowance.

He is visiting Sutton Carers Centre on Monday

24 th May from 1.30, to raise awareness and

give advice to carers on various benefits they

may be able to access.

If you would like to attend please contact

Debbie Kilby on 0208 646 7515






ON 0208 646 7515


Lesley Treadwell: I have just started working for Carers Support Merton as an office volunteer. My working

life started in the offices at London Transport and British Telecom. I have 3 grown up sons one of which has

special needs. After a long break bringing up my sons I went back to work as a receptionist for the NHS

followed by a GP surgery. I hope to gain more office experience at Carers Support Merton. In my spare time

I enjoy reading, keep fit and walking in the countryside.

Martin Faiers : Recently joined CSM as a Trustee and has a career background in mental health and social

care, and has worked as an independent training and development consultant in this field for a number of

years. He currently co-runs a volunteering project for people recovering from mental ill health in Richmond

upon Thames. Martin has a strong interest in carers’ issues both on a personal level and also having

undertaken a number of consultancy commissions on carers’ themes.

In his spare time Martin loves travel and strenuous walking. He is also a keen photographer, judges

photographic competitions, and co-edits an on-line photographic website.

Ann Creighton: I did a variety of jobs before training to be a primary school teacher. For some years I

combined bringing up children with a variety of community and political activities. Returning to full time

work, I worked for the HAPA which ran adventure playgrounds for children with disabilities, and then for

ten years with Prisoners Education Trust. This national trust is based in Mitcham and provides educational

grants for people in prison so they can study, mainly by distance learning. I am delighted to have become a

Trustee for Carers Support Merton as I have first hand knowledge of being a carer. My particular area of

interest is in services for those who care for people who live with mental distress.


General Election Manifesto Campaign

As the general election looms ever closer it is time to ensure that carers remain high on the political agenda, more

importantly perhaps is the need to influence the prospective parliamentary candidates who will be knocking on

doors looking for votes. This election will give us the highest number of new MPs that we have had in a very long

time. It is a real opportunity to get carers messages across to them and, if they get elected, ensure that they work on behalf of carers.

What is happening in the campaign?

1. Carers UK are putting together a policy manifesto for the election, telling politicians and

policy makers that it is time to support carers

2. Carers and those who support carers can sign a letter to the Prime Minister of the next

government calling on them to deliver a better deal for carers.

3. Carers can join the virtual protest on line.

In order to do this Carers UK set up a website which went live on the 1 st February, where carers

can upload pictures holding their messages for government. They will make sure that these

messages are seen by senior politicians from all parties, and by all parliamentary candidates.

You can access the website at to download your photos.

Alternatively if you would like us to take you photo and upload them on to the website please give

Debbie a call on 0208 646 7515 to arrange a time to come along to the office.

You can also complete the online survey at

carersmanifestosurvey to give your views on what policies you wish the next government to put to the top of the agenda in order support carers.

You can also download a full version of the policy manifesto, sign the letter to the Prime Minister or find more details of the virtual protest at

By taking part we can hopefully offer a better future for all carers.


November 25th 2010

Canary Wharf, London

Carers UK’s National Carers Summit is the UK’s most exciting event for carers. At 2009’s carers summit

politicians from the main parties faced a grilling under the watchful eye of GMTV’s John Stapelton. By

November 2010 a general election will have taken place and the next government will be in place. What

will they be doing for carers? Make a note of the date and more information will be available in the next

newsletter on how to book places.

RADAR Key Scheme

The National Key Scheme (NKS) offers independent access to disabled people to around 7,000

locked public toilets around the country. RADAR would like all providers of accessible toilets to keep

their toilets unlocked if at all possible. The NKS is suggested for use only if the provider concerned

has to keep the toilets locked to stop vandalism and misuse.

RADAR makes no profit in supplying keys but needs to make a small charge to cover the costs of supply (£3.50)

To obtain a RADAR key for the national Disabled Toilets Scheme contact the following address, stating disability

(proof of disability will be required) and that you need a key.

RADAR—Key Scheme


3 Robin Hood Lane




Or telephone RADAR’s head office on: 0207 250 3222

Free mobile calls for benefit claimants

The department of work and pensions (DWP) has announced

that from the 18th of January 2010 mobile phone network

companies such as 02, Orange, Tesco Mobile, Virgin

Mobile, T-Mobile, and Vodafone will no longer charge their

customers for calls to the department’s 0800 Benefit Claims Line.

Calls to claim benefits and state pension use 0800 numbers which are already

free to customers using BT land lines and mobiles. But previously people

calling 0800 numbers from other mobile phone providers were charged for

these calls. This recognises that currently 12% of UK house holds use only

mobile phones and do not have a land line.

Are you aged between 16-24 years old? Do you

look after someone with a learning disability, long

term illness, physical disability, etc?

You could be a


We can provide support and advice around:

Education * Benefits * CV’s * Career’s advice

Social Activities * and much more….

For more information

Please Contact:

Donna Perkins

020 8646 7515


Parent Support Group

Are you caring for a child with a disability?

Join us for half term fun this Summer

Eddie Catz (wimbledon)

Wednesday 2 nd June 2010 from 6pm – 8pm

We have exclusive use of the Eddie Catz play zone for this session

Come with the whole family and have some fun and food.


Thursday 3 rd June 2010 at 10:30 – 12:00

Why not come along and bring your children bowling at the new

David Lloyd for kids in Bushey Road, Raynes Park. At the same time

it is a great chance to catch up with other parents over a coffee

Give Shelley a call on 020 8646 7515 or email to book your places.

Other Events:-

20th April Parent Support coffee morning: 10am-12pm Vestry Hall

15th June Lunch and presentation by Dr Linda Jacobs 12.30-2.30 Vestry Hall

(Linda will be discussing how to deal with difficult behaviour)

The Family Fund helps families with severely disabled children and

young people have choices and the opportunity to enjoy ordinary life.

The family Fund give grants for things that make life easier and more enjoyable

for the disabled child, young person and their family, such as washing machines,

driving lessons, computers and holidays, which can help relieve the stress of

everyday life.

The Family Fund can consider an application if:

You live in England

You are the parent or carer of a severely disabled child or young person aged 17 or under.

Your household’s earned income before tax, excluding any overtime, is less than £23,000 per

year OR your income is entirely from benefits

You have less than £18,00 in savings

You have permanent residency in the UK and have lived her for six months

For more information Tel: 0845 1304542

or visit the website


This month young William spoke out on national TV about his

caring responsibilities. The BBC visited him and his family at their

home and filmed footage of William caring for his mother and his

general duties around the home. It was a great opportunity to help

others around the world understand what a young carer is and just

how much of a responsibility they have. Williams mother called

everybody at Carers Support to say just how proud she is of him and

let us know all the support and texts he had been receiving from

friends and family. We here at Carers Support are very proud of

William and want to thank him and his family for being a part of this

and sharing their story. Well done William!

We have updated the newsletters image and

logo for Carers Support Merton but we

would like to update the image for young


Send in your idea for a new Shout Out logo

by the end of April and the chosen image will

win a DVD of their choice.

This year we would love our young carers to have

an easy life and join Mitcham’s Carnival parade

atop a lorry rather than on foot. Our only problem

is we don’t have a flatbed lorry! Do you know

anybody who could help and be prepared to drive

our young carers in the parade for us? We would

happily mention any business who helps in all our

advertising for carers week.

Please contact Rachelle on

0208 646 7515

For several weeks now we have been Running a

football and dance club at The Hub in Mitcham. This

has been fun for the young carers its been an

opportunity for them to either learn some street dance

routines or take part in football training and

technique learning. To their advantage on snowy

days they have been able to play in the fun challenge

zone in the building and race against one another. Its

been really enjoyable for all and we look forward to

future events with the young carers.

For comic relief some of

the young carers took an 8

hour cycle proficiency

course. This was 2 hours a

day bike riding around

Mitcham on local roads and

in Cannons car park. At the

end of the week the children

each received a Bike-Ability

nationally recognised

certificate, and each enjoyed

a great experience.

Young Carers Trip to the

Natural History Museum

During the half term the young

carers took a trip to the Natural

History Museum, the children got to explore the museum and saw such

things a creepy crawlies, earthquake room, global warming and

erosion. They also got to take part in a magical hair workshop which

compared animal hairs with human hairs and the reasons why we have

hair. It was a fun educational day out that everybody enjoyed!



Carers Coffee Afternoon– on the 1st Thursday of every month. Open to female

carers, held at Mitcham Community Centre from 1.30pm to 4pm. There is a regular speaker

and a chance for tea and a chat. Contact Susan Bowman for more information.

Men’s Support Group - On the 3rd Thursday of every month 1.30pm to 4.00pm.

Held at Hillside Evangelical Church, Worple Road, Wimbledon. A speaker or activity, plus time to socialise

with other male carers. Contact Susan Bowman for more info.

Young Carers Clubs - Clubs, day trips and workshops for 5 - 18 year olds. Referral only. Contact

Hazel Daniell for details.

Carers Café Mental Health Support Group -

Evening Groups are held on the 3rd Tuesday of every month, from 6.30pm to 9.00pm at the Lantern Café in

Raynes Park. (20th April & 18th May) Daytime Group held at the Vestry Hall once a month on a Friday 12.30-

3.00.(30th April & 4th June )

For more details and dates, contact CSM on 020 8646 7515.

Events for the Summer

Please see enclosed flyers for details of events for the Summer Season this Year

**** STOP PRESS *****

ANNUAL THAMES WALK 13th JUNE - Please contact Debbie on 0208 669 1216 if you would like to take part.

CSM Staff

Chief Executive Officer

Jennie Chapman

Finance Manager

Anne Webster

Office Manager

Karin Sensier

Book Keeper

Denise Whitelocke

Adult Services Manager

Sue Batley

Mental Health Carers

Project Worker

Pavlina Skoutela

Carers of Older People


Irene Williamson

Family Support Workers

Opal Lindsay

Shelley Lynch

Adult Activities Co-ordinator

Susan Bowman

Carers in Employment Worker

Daniela Meloni-Lespierre

Young Carers Project


Hazel Daniell

Young Carers Youth worker

Joe Collins

Young Carers

Play coordinator

Rachelle Jones

Young Carers Assessment &

Review officer

Monique Smart

Admin support

Debbie Kilby

Anne Leaver

Office Volunteers

Paul Murphy

Mariya Petrova

Lesley Treadwell

Dorothy Mellor

Office trainees

Laura Mitchell

Jessica Rooney

Kira Bellinger

If you are currently sent Carers News and the details we hold for you are incorrect or have changed, or you would like to

stop receiving the newsletter, please contact us.

Carers Support Merton

The Vestry Hall

London Road




Tel: 020 8646 7515

Fax:020 8646 7192



Supported by

Carers Support Merton is a Company Limited by Guarantee (England) Reg No. 4164966 Registered Charity No: 1085761 registered Office as above


We want unpaid carers of all ages to have real choices to improve their quality of life and to receive the

respect, support and recognition they deserve.


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