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Carers Support Merton are proud to launch our brand new look ...







Once again the library will be running

it‘s popular computer course for

carers. The course is scheduled to

start on Thursday 8th of September

but may be subject to change. If you are interested in

attending please contact Debbie Kilby at

the CSM office and she will pass your

details to the library who will contact you

with further information.


We are looking for volunteers who can speak the

following languages to help us with interpreting

and providing peer support at groups and

activities as well as advice situations.

Urdu, Tamil, Bengali, Gujarati,

Arabic, or any other language

If you can help please call Karin Sensier

0208 646 7515


Did you know that the government defines domestic violence

as “any incident of threatening behaviour, violence or abuse

(psychological, physical, sexual, financial or emotional)

between two adults who are or have been intimate partners

or family members, regardless of gender or sexuality!!

CSM would like to raise awareness about domestic violence

and how carers are affected.

If you would like to speak to someone in confidence please

call :-

Donna Perkins on 0208 646 7515

Help raise funds for Carers Support Merton

Strawberry & Champagne Pudding

An indulgent summery sponge, wild

strawberries and Marc de Champagne - takes

the sponge pudding to new regal heights.

Just needs cream to serve - and maybe a

glass of fizz! Was £6.00

Citrus, Honey and Almond Pudding.

Rich buttery textured sponge studded with flaked almond

and with fresh citrus zest poached in honey.

Fresh orange and lemon juice, orange

liqueur and calvados add their magic to this

soft, subtle pudding. Was £5.50

Triple Chocolate Pudding.

This pudding is as chocolately as it can

possibly be. It's packed with melted dark

belgian chocolate,

fine French cocoa

powder, chocolate SOLD OUT chips, chocolate

liqueur and a good

slosh of brandy.


Puddings now available at just

£4.50 each!

Available from CSM office at the Vestry Hall

Do you care for a partner that receives a personal


Would you like to take part in a research project? The Carers

Federation, a Nottingham-based charity, would like to speak

to carers that are married to or living with a partner who has

a physical disability, and whose partner is in receipt of a

personal budget to help pay for their social care costs. The

aim of the research project is to find out how the lives of

carers may be changing as the personalisation agenda

progresses. All participants receive a £10 High Street

voucher. For further information, please call Dr Emma

Richardson, Research Development Worker at Carers

Federation, on 0115 962 9328, e-mail

research@carersfederation.co.uk, or visit http://


TELL YOUR STORY in Cares Support


We are looking for carers who can clearly

demonstrate the difference that CSM has

made in their lives and who would be happy

to feature in a ―60 second‖ interview (which will of

course take a good bit longer than 60 seconds!) in

our annual review. You would need to be happy to

have a photo in there ideally – even more ideally with

the person you care for.

If you think you may be able to help or would like

more information please contact Debbie Kilby.


or telephone 0208 646 7515


Do you love Avon? Debbie

our office administrator has

just become a representative

and is donating 10% of her

profits from carers orders to CSM. Avon have

some fantastic products at reasonable offers as

well as the chance to receive some great free gifts.

If you would like to receive an Avon brochure from

her please either email Debbie@csmerton.org or

telephone at carers support on 0208 646 7515.

All orders will be delivered to the CSM office at

Vestry Hall for collection. Postage can be arranged

at cost.


Wellbeing Partnership

Promoting Psychological and Emotional

Living Well as a Carer: Overcoming low mood, guilt and stress

Following our popular July workshop - a two-day short course

On 1 st and 8 th September 10.30-1.00 at Vestry Hall

Guided by an understanding and experienced therapist from Sutton and Merton IAPT, you will

learn some techniques for relaxation, mindfulness and meditation that can really make a

difference to everyday life. Please contact Debbie Kilby on 020 8646 7515 or email

Debbie@csmerton.org to book your place.


What can IAPT do for people with a physical health condition and their carers?

Our new Living Positively with Healthcare Conditions workshops will promote coping skills,

supporting people and their carers together, to manage pain and health issues and stay

more well. If you are dealing with ARTHRITIS, DIABETES OR OTHER LONG-TERM

CONDITIONS please come to our FOCUS GROUP and tell us what you most need

support with, so that we can design the workshops around the most important issues.

MONDAY 26 SEPTEMBER in the Meeting Room at VESTRY HALL

To book , please contact Debbie Kilby on 020 8646 7515 or email Debbie@csmerton.org to

request further information.


Self-Confidence isn’t always easy Two IAPT courses coming up:

Having the right tools can help you think differently, boost confidence, lift mood and improve your life.

Course One at Raynes Park Library Hall:

6 Aug 9.30-11.00 (Introduction) / 13 Aug 9.30-4.30 (Workshop) / 10 Sept 9.30-11.30 (Follow-up)

Course Two at Sutton Carers Centre: 17 Sept (Workshop) and 15 October (Follow-up). Both of these

workshops are open to people who live in the Sutton and Merton areas. Call 0800 032 4207 for info and

booking direct with IAPT. Would you like to see self-confidence courses developed specifically for carers

at CSM? Please let us have your feedback from these courses and let us know how we can help make

them even more useful for you, by giving us your contact details on the slip below or by email.


HOW DO YOU SLEEP? We have asked our IAPT partners to develop a workshop on

sleep management for carers, because so many of you tell us about difficulty sleeping.

We’ve had considerable interest but we need to know what you most want help with.

Please tick and return slip, or email sue@csmerton.org ZZZzzzzzz! Is it hard to get to sleep?

Do you wake often? Are you interested in support with sleep techniques?

Optional : Name/Contact details -------------------------------------------------------------------------------



At CSM we understand how tough life can be as a carer, no matter how well you and the person you care for manage your

situation. For more information about our partnership with IAPT, or to enquire about referral as an individual to their service,

ask any member of our staff with whom you are already in touch – or contact Sue Batley. Tel 020 8646 7515 Email

sue@csmerton.org We will be pleased to help.


Are you caring for someone who experiences mental health problems?

You are warmly invited to attend a special event for mental health carers:

Shifting the Balance Between Inpatient and Community

Mental Health Services in Merton and Sutton

In the light of recent changes to inpatient services within the Trust, an

opportunity for carers to hear about arrangements for inpatient and

community mental health services and discuss their views


Tuesday 16 August 2011 from 5.30 – 7.00 p.m.

At Vestry Hall (in the training hall)


Mark Clenaghan, Sutton and Merton Service Director, South West London&

St.George’s Mental Health NHS Trust


Mark Robertson, Commissioning Manager, Sutton and Merton Team NHS

South West London

To book /receive the agenda please contact Debbie Kilby on 020 8646 7515 or email Debbie@csmerton.org



For carers of adults with mental health problems

At The Lantern Café,

Raynes Park Methodist Church, Worple Road, Raynes


on Tuesday 20 September 2011 from 6.30 – 9.00p.m.

We will be joined from 7-8 p.m. by Patrick Bull, Safeguarding Adults

Lead (Trustwide), South West London and St Georges Mental

Health NHS Trust.

Patrick writes that he would like to give a “short presentation on my role and new

developments followed by Q&A. Also, I am keen to hear from carers about their experience

of the safeguarding adults process. I would like to use their feedback to inform safeguarding

adults service developments on an ongoing basis, if possible, so could we consider how to do


Many carers express concern about safeguarding issues and I hope you’ll

come along and take the opportunity to meet and talk with Patrick.

The Café is continuing to flourish and it’s great to see you as carers, enjoying the social atmosphere and a brief respite.

There’ll be a hot or cold snack as well as tea, coffee, soft drinks and sweet things to tempt you, in pretty café style

surroundings. No need to cook before you come – let us spoil you for once! We still offer individual or group support and

we’re happy to take up any concerns you raise as mental health carers. Suggested donation £2-3 per person.

Join us and meet other carers in a supportive environment – we look forward to

your company. Please see dates of all our Autumn Cafes (monthly on Tues evening

and Friday lunchtime) in this issue – and remember, there are no Cafes in August.

How to get there: The Lantern Café is ideally and centrally situated on a well-lit main road with unrestricted and free parking in

surrounding roads from 6.30p.m. Coming by bus? It couldn’t be easier – Bus Routes 200, 131 and 57 stop right outside the Café – just

alight and walk in! Or coming from Morden, Bus Routes 163 and 152 - alight near Raynes Park Library – a few minutes’ stroll will bring you

through the Arch to Raynes Park High Street and around the corner into Worple Road, where you will see the Church at the top end of the




The week started very well with CSM Adult Team and Young carers both

hosting a stall at the Mitcham Carnival. As always it was lots of fun and

helped raise awareness and funds for us.

Monday we launched our

Carers DVD for

professionals which was attended by Gilli Lewis-

Lavender the Mayor of Merton. The DVD features

six of out carers talking about the way there caring

roles affected their every day lives and some of the

things that they would like to help make life a little

easier. The launch of our DVD will help to support

carers by targeting professionals and help them

recognise the needs of carers. Many professionals

attended the showing and were extremely

impressed by the film

Wednesday, along with Merton Mencap we invited

carers of adults with learning disabilities to join us

On Sunday two of our Carers walked the

Annual Thames Walk in pouring rain and

managed to raise a whopping £280.00 in

sponsorship for us. A huge thank you goes to Linda and Terry West.

Terry has written a fantastic poem about their experience which you

can view on our new look website www.csmerton.org

(Left to right) Lewis Sholders (carer) Gilly Lewis Lavender (Mayor

of Merton) Julie Carter, Samantha Dadd, Jack Dadd (carers)

Jennie Chapman (CEO CSM)

for a picnic and have the chance to learn more about our partnership and ways both

organisations can help in their caring role.

Thursday we hosted a ‘Time for you Day’, giving the chance for those who attended to take some

time out to enjoy some free and subsidised therapies as well as having an all important health

check. Carers then browsed our craft stalls and took time to read the days papers while enjoying a

cuppa and cake at our café.

We would like to thank the following stallholders and therapists who came along and gave

their time on the day.

Vivienne Clark- Beautiful handmade jewellery— You can see Vivienne at many of our events selling her

jewellery. For more information contact her direct on 0208 542 2429 or email vivclark2010@gmail.com

Lyn Williams—Reflexology—Contact Lyn on 07787 362653 or email lynnr.w57@tesco.net quote Carers

Support Merton for a special rate on your first appointment.

Paul Murphy—Shiatzu—Book a session on Wednesdays at the CSM office

Michelle Asantewa—Nubia Pamper A fantastic range of natural body care products. Visit Michelle at

Merton Abbey Mills or email nubiapamper@yahoo.co.uk or tel 07950 308033

Alpa Amin - Aroma Therapy—Indian head Massage and yoga—for more information call 07877 467872

Joanna Wathen-Jones—Healing Arts For mind body and Soul. 07768901167 email wathenjones@aol.com

Jan Carslake—Time For Healing— Crystals and Bach Flowers 07773 516829 email

jancarslake@talktalk.net– Come to our Women's Group on 1st September to find out more about this

fascinating subject.

Lucy Nicholson—Travelling Beauty—Offers fantastic manicures and facials— www.travellingbeauty.co.uk

or 07824 832492

Jenni Moore—Reiki—Book your treatment at CSM on Thursdays

Heather Finlay— My Secret Kitchen—great range of food product—Heatherinlay@aol.com

Alexa Beauty—Henna and Threading 07400 754235 or 0208 648 9830


Goodbye to James

James has been working with

Carers Support Merton for over 6

months as part of the governments

‗Future Jobs Fund‘ programme. He

has now completed his time with

us and leaves at the end of July.

We are all going to miss James as

he has been a fantastic member of

the team, helping us with all our IT

queries, working on our new database and building our

new website. We are very pleased for him as he has

secured a job in IT building new websites and wish him

lots of luck for his future.

James says…...

I have enjoyed my time here very much at CSM, it’s been a

great experience, and I am very thankful for the opportunity

to work here. I will miss everyone here. I have learnt a lot

from the training courses I have helped on and am very

thankful for that. I thank everyone at CSM, its been great

getting to know everyone.

Sometimes it’s hard to keep going when you’re a


If you are caring for someone it can be hard to think about

your own needs. You may have a specific issue or immediate

problem to work with, or want to think about your feelings


Our Counselling Service can provide the structure and

reflective space you need. You will be offered an initial

assessment meeting with the counsellor, to discuss your

needs and whether counselling is right for you, followed by

regular and confidential sessions. You can make a positive

difference to your life as a carer by taking the chance to share

your concerns and experiences and make sense of them. If

you would like to talk, get in touch! Please contact Susan

Bowman to request a booking: 020 8646 7515 Email


All our counsellors are on recognised training courses that

comply with the BACP Code of Ethics and Practice. We will

provide further details and discuss our Counselling Agreement

with you at your initial session.


We know you are looking after someone,

Are you looking after


CSM working in partnership

with the Wilson Health


Keep an eye on your own

wellbeing by asking us to arrange a simple, quick

and non-invasive health check at the Wilson

hospital for you. Just ask our staff to refer you or

email us at info@csmerton.org


Your mini guide to events, groups and

activities run by Carers Support Merton

Regular Events/Drop Ins

Women’s Group

1st Thursday of every month

Men’s Group

3rd Thursday of every month

Mental Health Carers Café

Are You Looking After Someone with a Mental

Health Problem, Drug or Alcohol Problem, or a

person with Dementia?

Come along to our Friday lunchtime café from 12:30-

3:00pm at the Vestry Hall:

Dates: 9th September: 7th October: 4th October; 2nd



Tuesday evening at The Lantern Café, Raynes Park

Methodist Church, Worple Road, SW20 6:30-9pm

Dates: 20th September, 18th October: 15th November

Dementia Café in partnership with the Alzheimers


Please contact Shelley on 0208 646 7515 for more


MACS - For carers affected by substance misuse.

(If you have not attended before please contact us

prior to doing so) 1st Monday of every month

Young Carers Clubs

Speak to our Young Carers office for more information

Special Events

Family Picnic in the Park!

15th August Carshalton Park

Relaxation Drop In at the Wimbledon Guild

12th Sept, 10th October, 14th November 2:30-4:30


Special Event for Mental Health Carers

With Mark Clenaghan—A discussion about

arrangements for in patients and community mental

health services

Tues 16th August 5.30-7.00pm

Self Directed Support—Peer Group

Thurs 29th September 10.00am—12:30-pm

Living Well as a Carer

1st & 8th September 10:30—1:00pm

Living with a long Term Health Condition—Focus


Monday 26th September

For information about any of these events

please contact the CSM office on 0208 646

7515 or email info@csmerton.org


At The Wimbledon Guild

Topics will include:-

Relaxation and Meditation techniques

Stress awareness

Access to information

Space to take part and share your journey

Positive steps to reduce your stress

We are delighted to be working in Partnership with Wimbledon Guild. You are

welcome to Participate in all 3 unique sessions or come along for 1 session.

12 th September 2011

10 th October 2011

14 th November 2011

Time: 2:30 – 4.30

Drake House, Training Room, 44 St. George‘s Rd SW19 4ED (just behind the

Wimbledon Guild‘s main building on Worple Rd- or ask at WG reception)

Suggested donation to cover refreshments & materials of £2-£3

For more information please contact Shelley at CSM

Tel: 020 8646 7515

Email: Shelley@csmerton.org


Merton‘s festival for the over-fifties is back in September. There are plenty of old

favourites from previous years, including the International Food Fair and

Talkin‘ ‗Bout my Generation, a whole day of valuable information and fun plus

lunch and a disco, but there are also new groups for you to investigate, new activities for you to try

out and new places to visit. Carers Support Merton is organizing a coach trip to Canterbury on

Thursday 8 September. The bright yellow brochures with the smiley faces are available from all

libraries and community centres, Vestry Hall, or from AgeUK Merton. The brochure gives you full

details of how to book for every event. But hurry – booking opened on 26 July and some events get

sold out very quickly.


Sure Start

Children’s Centres


Parenting can be tough……

So can being a kid!

The Incredible Years course can teach

you new and different ways to help your

child feel good about themselves, to help them make and

keep friends, to enjoy and achieve in school and improve

their behaviour.

The 12 week course is free, refreshments are included

and is open to all parents and carers in Merton.

To find out more and the nearest venue for your

convenience please contact LB Merton direct on:-

Telephone: 020 8274 4901

Email: JustAsk@merton.gov.uk

And ask for information about Sure Start centres.

Do you Care for someone with

an Eating Disorder?



Run by the Princes Royal Trust for Carers

Saturday 17 th September and Saturday 1 st October

Time: 9.30am - 4.30pm

Venue: Park Crescent Conference Centre,

International Students House

229 Great Portland Street London, W1W 5PN

Overall Aim:

To assist carers in their role of looking after

someone eith an eating disorder

Introducing them to new skills, giving them

information and increasing their confidence.

Cost per Person £80.00

Earlybird bookings before 16th August £60.00

For a Booking form and further information.

Please contact Debbie at CSM

0208 646 7515

Dementia Choice and Control

Finding practical solutions:

An event to explore Advocacy and Personalisation

VoiceAbility, one of the leading Advocacy organisations in the

country, is holding an event to explore practical solutions for making

personalisation and advocacy work for you.

When: Thursday 11 th August 2011

Time: 10am – 2.30pm

Where: The Vestry Hall, London Road, Mitcham, CR4 3UD

Lunch is included

Are you a person with dementia?

Do you provide support to a person with dementia?

Have you heard about ‗Personalisation‘ or ‗Self Directed Support‘

—The new way your social care needs are met by your local

authority, but don‘t know what it means for you?

Have you heard about Advocacy?

Do you know that both can give you choice and control in

planning your future support needs?

Do you want to know how both could improve your quality of life?

If you would like answers to any of these questions Voice Ability

has the event for you!

If you would like to attend or are interested in finding out more

contact April Clifford on 0208 330 6644

or email merton@voiceability.org:

Carers Support Merton invites

all carers who are using or

thinking of using SDS (Self

Directed Support) via

Personal Budgets to the

launch of Merton‘s own

SDS Peer Support Group

Thursday 29th September


10.00am – 12.30pm

At the Vestry Hall

Invited speaker

Heather Begg

Self Directed Support

Project Manager

If you‘d like more information

about the meeting, or to book

your place, please contact:

Debbie Kilby

Tel: 020 8646 7515




Interview with Merton Mencap’s Carers Community Adviser – Lisa Gallacher

Name: Lisa Gallacher

Age: 39

Job Title: Carers Community Adviser for Merton Mencap

Tell us a bit about yourself?

I am qualified social worker and I have worked in this capacity for older people in

Merton. I joined Merton Mencap in 2008 and I thoroughly enjoy my job meeting carers.

In my spare time, I like to keep fit, cook, read and walk my dog, Eddie, in the park every

day. I am also a carer for someone in my family, so I have some understanding of the

role carers play and the challenges they face.

What is the purpose of your job?

I support carers of adults with a learning disability in their caring role. The main part of my job are as follows:-

Undertaking carers assessments on referral from Merton‘s team for people with learning disabilities

Organising and running a workshop or outing for carers once a month, in collaboration with Carers Support Merton.

Applying for grants for carers

Running a bi-monthly carers surgery

Signposting carers onto other organisations who may be able to help them

Supporting the Carers Partnership Group every month

Why should people join Merton Mencap’s carers group?

Our group is for carers of adults with a learning disability, who are lifelong carers. Our carers always seem to have a

good time, meeting up and chatting together and undertaking something they may not otherwise have the opportunity

to do. We usually meet on the last Friday of the month and activities run from 10am-3pm. Everyone is welcome and

no referral is needed from social services. Just contact me on 020 8687 4657.

Our outings have included visits to the House of Commons and Lords, London Wetland Centre, Tower Bridge,

Polesdon Lacey, Pilates, Wisley Gardens, Christmas markets and Pamper days.

What do carers say about Merton Mencap’s carers group?

The carers are always telling me how much they enjoy our carers group outings but don‘t take my word for it – here are

some of their comments:-

“This was really fascinating. Another superb outing idea for us who hardly go anywhere anymore. Thank you.”

“A wonderful day out and great care from the Staff.”

“A great day out. Gave us time to chat with other carers. Thank you.”

“What a trip! Thank you very much for giving us a lovely time and pleasure. Mrs P enjoyed very much”

“I enjoyed my visit today. A big thank you. You put a smile on my face.”

“Good to meet up with friends, to have a laugh and chat. Many, many thanks.”

How do people access your service?

If you would like an assessment of your needs, as a carer, contact Merton‘s Team for People with Learning Disabilities

on 020 8545 4529 who may refer to me. For any other service I provide, just get in touch with me directly on 020 8687

4657 and cca@swlondonmencap.nhs.uk


Merton Mencap summer celebration

Thank you to everyone who came to our summer celebration on Sunday 25 July at the Acacia Intergenerational Centre

in Mitcham. We had a super attendance (179 people!) so thank you to everyone for supporting our charity. We hope

you had a great time.



To book a place, or download a booking form from the home page of the

Merton Mencap web site (www.mertonmencap.org.uk)

Learning Disability Week, 20-26 June: campaigning against disability hate crime

Merton Mencap knows that many people with a learning disability and their carers have been victims of hate crime. We

want to address this in Merton. Therefore, we are working with national Mencap to promote the Stand by Me campaign

in Merton. We recently met with officers from Merton‘s community police team to raise awareness of disability hate

crime and we are promoting the ten promises of the Stand by me campaign, below.

On Saturday 25 June, during Learning Disability Week, we also held a sporting event at the HUB in Mitcham involving

our Merton Mencap Transition Club and football team, Sutton Mencap footballers and local police and community

support officers, to promote our work and campaign. Thank you to everyone who took part.

The ten Stand by Me promises which we are promoting to the local police are:-

1. Make sure that information is available and presented in a suitable form

2. Get better evidence and increase convictions by allowing more time for interviews, particularly where the

victim has difficulty communicating

3. Understand how to identify if someone has a learning disability

4. Listen to, respect and involve families, carers and support staff of disabled people

5. Challenge discriminatory attitudes and language among fellow officers

6. Ensure that victims are kept up to date with the progress of the case once they have reported a crime

7. Recognise that disability hate crime is as harmful as other types of hate crime

8. Don’t label disability hate crime as antisocial behaviour – identify the crime and deal with it

9. Hold regular beat meetings and ensure they are open to disabled people

10. Display the Stand by me promises where everyone can see them

Many thanks to all the local people who have signed our local Stand by Me petition. Please contact us if you would like

to add your name to the petition. We will provide more news on our progress in the next newsletter..


Merton Mencap’s evaluation of carers’ assessments

This year, we wrote to all carers who have received a carers assessment from us, requesting feedback about our

service. This will help us to make any improvements to our service. We have received a great response and we are

currently collating these responses, which we will report in this newsletter next month.

If you have not received a letter from us and would like to have your say, please contact Andy Whittington at the Merton

Mencap office.


Merton Mencap is a local, registered charity which provides services for children, young people and adults with a

learning disability and their family carers living in Merton. We are affiliated to the national Mencap Society, which

reflects our shared values.

Main office - for all enquiries between 9am and 5pm, Monday- Friday: 020 8646 0965 and email at


Lisa Gallacher, Carers Community Advisor - for enquiries relating to our services for carers of adults: 020 8687

4657 and cca@swlondonmencap.nhs.uk

Projects Manager (adults) – for enquiries about our services for adults with a learning disability: 020 8646

0965 and email at pma@swlondonmencap.nhs.uk



The Carers Support Merton Team








Debbie Kilby








Book Keeper

James Potter

Trainee Office


Sue Batley

Adult Services




Adult Activities


Shelley Lynch

Adult Carers

Support Worker

Joe Collins

YC Youth








Young Carers

Play Worker



Adult Support


Opal Lindsay




Donna Perkins

Adult Support


Anne Leaver

Young Carers

Admin support

Hazel Daniell

YC Project



Smart Family



Paul Murphy





Miriam Gausi





Ann Page


of CSM

John Williams


Brenda Iley








Zoe Penny


John Davey





Martin Faiers


Toni Richards





Adrian Mullins


Trevor Blair






This years Christmas Fair is being held on Thursday 1st December at the Vestry Hall —If you are

interested in having a stall please contact Debbie for more information —more details will follow in the

next newsletter.

REMEMBER—Not to buy your puddings in advance of Christmas as we will be selling our fabulous puddings which will

be available from October.

We will also be selling Christmas Cards in support of CSM—full details and order forms in your next newsletter.

Carers Support Merton

The Vestry Hall

London Road

Mitcham, Surrey


Tel: 020 8646 7515

E-Mail: info@csmerton.org.

Website: www.csmerton.org

Supported by

Carers Support

Merton is a Company

Limited by Guarantee

(England) Reg No.

4164966 Registered

Charity No: 1085761


Carers Support Merton values and listens to unpaid carers of all ages from our diverse community and

provides high quality services and advice .


We want unpaid carers of all ages to have real choices to improve their quality of life and to receive the

respect, support and recognition they deserve.


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