Graduate Curriculum Committee - zicklin : school of business - CUNY

ZICKLIN SCHOOL OF BUSINESS
RECOMMENDATION TO GRADUATE CURRICULUM COMMITTEE
Department of Management, April 10, 2011
PART A:
Academic Matters, Section AII: New Courses
New course to be offered by the Department of Management
AII.10.1
MGT 9704 Service Operations II
This course builds upon its precursor, MGT 9702, Service Operations I, providing students with the appropriate tools and techniques
to make operational decisions for improving business processes and service quality, planning and managing capacity, and designing
and managing efficient and responsive supply chains. The goal of the course is to familiarize students with the use of decision tools
that are applicable to universal business processes such as customer relationship management, order fulfillment, supply and logistics
fulfillment, quality improvements, and capacity management in service-focused businesses.
1.5 hours, 1.5 credits. Prerequisite: MGT 9702. Not open to students who have completed MGT 9700.
EXPLANATION: This course is a continuation of MGT 9702, covering tools and techniques that are applied to operational decision
contexts. The material covered in this course represents the second of two parts the existing MGT 9700 currently covers. It is intended
to present analysis-based solution methodologies to the decision problems presented in MGT 9702. It is required of all Operations
Management majors and provides the analytical foundations, which the OM major courses build upon. The course will be offered
every semester and is expected to enroll 65 students per section.
Approved by the Department of Management Curriculum Committee; April 11, 2011. Syllabus attached.