The Peace Hospice
The Peace Hospice
The Peace Hospice
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Quality Care<br />
What we plan to do next year 2008 - 2009<br />
We are recruiting a part-time Quality and Audit Facilitator to help us continually improve<br />
our care.<br />
We will use an external facilitator to talk with patients and families, aimed at helping us<br />
further improve our services. We will also develop a new questionnaire to gain feedback<br />
from our bereavement clients.<br />
Our aim is to listen and provide a high standard of care to<br />
those people who come into contact with the <strong>Hospice</strong>.<br />
What we planned<br />
to do last year Our achievements<br />
We planned to review several key aspects<br />
of our care, and update our practice.<br />
Patient view<br />
Kay from Carpenders Park who used the bereavement<br />
service, ‘I didn’t realise that the <strong>Hospice</strong> offered<br />
bereavement support for anyone in south west Herts<br />
coping with a death, irrespective of whether they had<br />
cancer or not. My partner was killed in a tragic accident<br />
and I have been receiving counselling for 6 months.<br />
My counsellor has been absolutely amazing.’<br />
We started a new Clinical Governance<br />
Implementation Group to involve more<br />
of our clinicians. Topics we improved<br />
include the control of infection, blood<br />
transfusions, how we record significant<br />
conversations with patients and families,<br />
patient consent, the implications of the<br />
new legislations on mental capacity, and<br />
measures to reduce falls.<br />
To learn from our patients’ experiences,<br />
we introduced new questionnaires for<br />
inpatients and day care patients.<br />
We want to help people throughout our area, whether they use the<br />
<strong>Hospice</strong> itself, or are cared for by other professionals.<br />
What we planned<br />
to do last year Our achievements<br />
We planned to draw up a new three year<br />
Strategic Direction for the <strong>Hospice</strong>,<br />
to include helping people beyond the<br />
<strong>Hospice</strong>.<br />
We did agree a new Strategic Direction<br />
whose four primary objectives are:<br />
• Continue providing excellent care<br />
• Expand <strong>Hospice</strong> at Home<br />
• Increase support for other<br />
professionals beyond the <strong>Hospice</strong><br />
• Spread our ethos of holistic care<br />
Helping people beyond the <strong>Hospice</strong><br />
All our plans for 2008/09 in this Annual<br />
Review build on this strategy. Our<br />
fundraising successes enabled us to fund<br />
new initiatives outside the <strong>Hospice</strong>.<br />
What we plan to do next year 2008 - 2009<br />
We are going to employ a senior nurse who will help provide training for local health<br />
professionals caring for people in other settings. This person will also work in Watford<br />
General Hospital.<br />
We will be running a project looking at how best to serve all our communities, in<br />
particular our ethnic minority and faith communities.<br />
We aim to employ an experienced nurse to work with nursing homes in our area.<br />
We think we can help many more people if we can support good care in nursing homes,<br />
providing advice, support and training for their staff on site.<br />
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