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The Peace Hospice

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Quality Care<br />

What we plan to do next year 2008 - 2009<br />

We are recruiting a part-time Quality and Audit Facilitator to help us continually improve<br />

our care.<br />

We will use an external facilitator to talk with patients and families, aimed at helping us<br />

further improve our services. We will also develop a new questionnaire to gain feedback<br />

from our bereavement clients.<br />

Our aim is to listen and provide a high standard of care to<br />

those people who come into contact with the <strong>Hospice</strong>.<br />

What we planned<br />

to do last year Our achievements<br />

We planned to review several key aspects<br />

of our care, and update our practice.<br />

Patient view<br />

Kay from Carpenders Park who used the bereavement<br />

service, ‘I didn’t realise that the <strong>Hospice</strong> offered<br />

bereavement support for anyone in south west Herts<br />

coping with a death, irrespective of whether they had<br />

cancer or not. My partner was killed in a tragic accident<br />

and I have been receiving counselling for 6 months.<br />

My counsellor has been absolutely amazing.’<br />

We started a new Clinical Governance<br />

Implementation Group to involve more<br />

of our clinicians. Topics we improved<br />

include the control of infection, blood<br />

transfusions, how we record significant<br />

conversations with patients and families,<br />

patient consent, the implications of the<br />

new legislations on mental capacity, and<br />

measures to reduce falls.<br />

To learn from our patients’ experiences,<br />

we introduced new questionnaires for<br />

inpatients and day care patients.<br />

We want to help people throughout our area, whether they use the<br />

<strong>Hospice</strong> itself, or are cared for by other professionals.<br />

What we planned<br />

to do last year Our achievements<br />

We planned to draw up a new three year<br />

Strategic Direction for the <strong>Hospice</strong>,<br />

to include helping people beyond the<br />

<strong>Hospice</strong>.<br />

We did agree a new Strategic Direction<br />

whose four primary objectives are:<br />

• Continue providing excellent care<br />

• Expand <strong>Hospice</strong> at Home<br />

• Increase support for other<br />

professionals beyond the <strong>Hospice</strong><br />

• Spread our ethos of holistic care<br />

Helping people beyond the <strong>Hospice</strong><br />

All our plans for 2008/09 in this Annual<br />

Review build on this strategy. Our<br />

fundraising successes enabled us to fund<br />

new initiatives outside the <strong>Hospice</strong>.<br />

What we plan to do next year 2008 - 2009<br />

We are going to employ a senior nurse who will help provide training for local health<br />

professionals caring for people in other settings. This person will also work in Watford<br />

General Hospital.<br />

We will be running a project looking at how best to serve all our communities, in<br />

particular our ethnic minority and faith communities.<br />

We aim to employ an experienced nurse to work with nursing homes in our area.<br />

We think we can help many more people if we can support good care in nursing homes,<br />

providing advice, support and training for their staff on site.<br />

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