Catalog

IEC Squirrel-Cage Motors
Appendix
Customer support
■ Knowledge Base on CD-ROM
For those applications in which
an online link to the Internet is
not available, an extract from the
information area that can be
accessed free of charge is available
on CD-ROM (Service &
Support Knowledge Base). This
CD-ROM contains all the product
information (FAQs, downloads,
tips and tricks, news) that
was available at the time the CD
was generated as well as general
information about service
and technical support.
■ Automation Value Card
Small card – lots of support
The Automation Value Card is an integral part of the comprehensive
service concept with which Siemens Automation and Drives
accompanies you in every phase of your automation project.
Whether you require certain services from our Technical Support
or want to buy high-quality support tools in our online shop: You
can always pay with the Automation Value Card. No costs for
processing invoices, transparent and secure. With the card
number that is only known to you and the associated PIN, you
can check your current balance at any time as well as all the
debits and credits.
Services on the card. This is how it works.
The card number and PIN are printed on the back of the Automation
Value Card. When it is supplied, the PIN is covered by a
scratch field so the full credit is guaranteed to be on the card.
On the CD-ROM you will also find a full text search and our
Knowledge Manager to search for specific solutions. The CD-
ROM is updated every 4 months.
As is the case with our online information on the Internet, the Service
& Support Knowledge Base CD is available complete with
5 languages (English, German, French, Italian and Spanish).
You can order the CD Service and Support Knowledge Base
from your Siemens contact.
Order No.: 6ZB5310-0EP30-0BA2
Ordering via the Internet
(with the Automation Value Card or credit card) at:
http://www.siemens.com/automation/service&support
in the shop.
By specifying the card number and PIN, you have complete
access to the current range of Service and Support. The amount
for the service obtained is deducted in the form of credits from
the balance on your Automation Value Card.
All the offered services are priced in terms of credits independently
of national currencies, so you can use the Automation
Value Card worldwide.
Order Numbers for the Automation Value Card
Credits Order No.
200 6ES7 997-0BA00-0XA0
500 6ES7 997-0BB00-0XA0
1000 6ES7 997-0BC00-0XA0
10000 6ES7 997-0BG00-0XA0
For detailed information about the offered services, visit our
Internet site:
http://www.siemens.com/automation/service&support
Service & Support à la Card: Some examples
Technical Support
"Priority" Priority handling for urgent cases
"24 h" Availability round-the-clock
"Extended" Technical advice for complex questions
Support tools in the Support Shop
"System Ready-to-use tools for design, analysis and checking
Utilities"
"Applications" Complete topics including fully tested software
"Functions &
Samples"
Modifiable function blocks to speed up your developments
11
Siemens D 81.1 · 2006
11/13