us, and what
your rights and
are as a tenant.
THIS LEAFLET DOES NOT FORM PART OF YOUR
TENANCY TERMS AND CONDITIONS
What does my tenancy agreement mean?
Your tenancy agreement is the legal contract between you (the
tenant) and Viridian Housing (the landlord).
We have four main types of tenancy:
• Secure (or fair rent) tenancies - almost all tenancies which started
before 15 January 1989
• Assured tenancies - almost all tenancies which started on or after
15 January 1989
• Starter tenancies - these may be issued for the first 12-18 months
of new tenancies and will automatically convert to an assured
tenancy if the conditions of the tenancy have not been broken in
terms of anti-social behaviour
• Assured Shorthold tenancies - these give tenants a legal right to
live in the accommodation for a period of time
A mutual exchange is when tenants “swap” tenancies (with the
agreement of their landlord) and take over each others tenancy,
including any rights or limitations that go with them. In this particular
instance, a new tenancy has not been created. See the leaflet
‘What is a mutual exchange?’ for further information or contact your
Depending upon your type of tenancy, your tenancy agreement
may not be changed except for the amount of rent and service
charge and the services provided unless:
• we both agree to the change
• we tell you about any proposed change and give you time to
tell us what you think about it. We must take note of what you and
other tenants say, and will give you four weeks’ notice before any
change becomes effective.
Contact your housing officer for further information on how this
What are my rights and responsibilities as a tenant
Although your tenancy agreement gives full details of your rights
and responsibilities as a resident, the main points you should be
aware of are set out below.
• To live in your home (security of tenure)
Your tenancy gives you exclusive use of your home. We can usually
only take it away from you by court order if you have broken a
condition of your tenancy, which could include amongst other
• The tenancy address is no longer your main home
• You have continuously paid your rent late
• You, someone living with you or someone who visits you has:
- damaged or neglected your home
- harassed or caused a nuisance to your neighbours
- been convicted of using your home for a criminal offence
such as drug dealing
• You die and no-one in the property has the right to take over
Paying your rent
As a tenant, you agree to pay your rent in full and on time. Details
on the different ways you can pay your rent, and what would
happen if you do not, can be found in the information leaflet
‘Paying your rent/service charges’.
If you are entitled to receive Housing Benefit, you are responsible for:
• Making your application for Housing Benefit to the local
• Providing all information requested by them as quickly as
• Telling them of any change in circumstances that may affect
• Paying any Housing Benefit paid directly to you into your rent
• Paying any rent or charges not covered by Housing Benefit
As your landlord, we must keep your home in good repair and make
sure it is safe and fit to live in. We are responsible for maintaining the
structure of the building and keeping the plumbing, heating and
electrical systems in proper working order. We are also responsible
for insuring the physical elements of the building such as bricks and
mortar, but this does not include the contents of your home. We
strongly recommend that you arrange your own insurance to cover
your personal contents such as furniture, floor coverings, electrical
appliances, other personal belongings and decorations.
It is your responsibility to tell us about any repairs that are needed.
You are responsible for any damage to the property that has been
caused deliberately, accidentally or through neglect. If we repair
such damage, we reserve the right to recharge you for the cost of
the works carried out.
Providing access for repairs, maintenance and inspections
Under your tenancy agreement you must allow us into your home to
carry out repairs, maintenance and inspections during reasonable
hours of the daytime and at other times in an emergency.
When ever possible, we will give notice of our intention to visit.
Gas safety inspections
As your landlord, we have a legal responsibility to make sure that
all gas appliances, fittings and flues owned by us are safe. The law
states that every 12 months we must arrange gas safety inspections
to be carried out by Gas Safe registered engineers. Within 28 days
of the inspection being completed you will receive a copy of the
Gas Safety Certificate. It is important that you allow access for gas
inspections to take place so that we can ensure you and your
neighbours are kept safe and our appliances continue to work
Decorating your home
You are responsible for keeping the inside of your home clean and
in good decorative order.
Upkeep of gardens
If you have a garden you are responsible for keeping it tidy. You must
keep the grass cut and any hedges trimmed, and keep the garden
free of rubbish.
The right to improve your home
You have the right to carry out improvements to your home
providing you get written permission from us before doing so - this
is explained more fully in the our ‘Repairs’ leaflet. The repairs leaflet
also explains your right to be paid compensation for carrying out
improvements should you later leave your home.
The right to occupy
You have the right to live in your home without interruption or
interference from us as long as you meet all the conditions of your
tenancy, except when we need to carry out repairs, maintenance
Respect your neighbours
You must not cause a nuisance or harass your immediate
neighbours, those living in your neighbourhood, our employees or
contractors working on our behalf.
Frequently asked questions
Can I work from home?
We encourage people to consider working from their homes,
however there are some businesses that we would not give
permission for. These include carrying out vehicle repairs or running
a hairdressing business. Please contact your local or regional office
to discuss working from home. Before you start your business you
must get written permission.
I’m going away, do you need to know?
Your tenancy address must be your only or main home. If you are
going to be away from your home for longer than 28 days, you
must tell us in writing as soon as possible including when you expect
to return or we may consider the property to be abandoned. You
will also need to provide details of who we should contact in your
absence in case of an emergency.
Can I have a lodger or let rooms?
You may not have the right to take in a lodger or let rooms in your
home – contact your housing officer for further information.
What happens to my tenancy if I die?
Succession is when a tenancy is passed to another family member
who was living with the deceased at the time of their death.
Contact your housing officer for further information on how
succession would apply in your particular circumstances.
Can I pass on my tenancy to someone else?
Your tenancy agreement does not allow you to pass on your
tenancy to anyone else, called an assignment, unless:
• You exchange your home with another tenant
• A court makes an order that the property should be passed from
one spouse or civil partner to another
• You are a Secure tenant and the person would be qualified to
succeed to the tenancy if you died, as long as the home meets
Regardless of the circumstances, you must not pass on your tenancy
without getting our written permission first.
What information do I have a right to?
You have a right to the following information:
• The terms and conditions of your tenancy agreement
• A list of the services that are funded through the service charge
• How changes to your conditions of tenancy can be made
• Your responsibilities under the tenancy agreement
• Information about the services you may receive and the
standards of service you can expect
• The complaints and compensation policy
• How we will handle the information you give us
• The relevant tenants’ charter published by the regulator of
• Housing management policies
• Details of any representative tenant groups which you may join
Most of this information is in your tenancy agreement or included
in the information leaflets in your handbook. Other information will
either be sent to you on request or available from your local or
Will I be consulted about matters that affect me?
You have the right to consulted about:
• Changes in the management and maintenance of your home,
such as passing certain services to outside contractors
• Improvements or major repairs to your home or estate
• Plans to demolish your home
• Plans to transfer your home to another landlord
Details of how we will consult you given in the information leaflet
called ‘Getting involved’.
Can I exchange my property?
You have the right to swap or exchange your home, but you must
have our written permission before you move. See the leaflet called
‘Mutual exchange’ for further information or contact your housing
How can I end my tenancy?
If you want to end your tenancy, you must give us at least four weeks
written notice before the Sunday on which you want your tenancy
You can leave your home and return the keys before the notice
period finishes, but we will continue to charge you rent/service
charge for four weeks or until the Sunday after you return all the
keys, whichever is the least. If you do not return the keys to us, we will
continue to charge you rent until we repossess your home. We will
also charge you for the cost of gaining entry to the property and for
changing the locks.
You are responsible for any redecoration and/or repairing damages
that is necessary before we can relet your home to the next tenant,
and we will charge you reasonable costs for any such work that
needs be done.
Upon your death, your executors must continue to pay four weeks’
rent while your belongings are being removed from the property
of until the keys have been returned, whichever is the latest. We will
also charge to your estate the cost of any redecorating or repairs
that are required before we can relet your home to the next tenant.
Can I see personal information that the organisation holds on me?
You have the right under the Data Protection Act 1998 to check the
details we hold on you, we will give you access or supply a copy of
your file within 40 days of receiving your request and payment of
£10 charged for putting the arrangements in place. When you visit
our office, you will need to confirm your identity to us before you
can view the information.
If you disagree with any of the information we hold, you have the
right to ask us to delete it, change it or record your disagreement.
If you feel we have not acted reasonably or if we refuse to change
information you feel is incorrect, you have the right to make a
complaint to us. The leaflet ‘Making a complaint’ gives details of
how this can be done.
Will my information be kept confidential?
We treat all information you give us about yourself and your family
as confidential. We make sure that the information held on our
computer system is accurate, relevant and necessary and keep
access to it secure by using a password system.
We will not provide information to others about individual residents,
including present or former tenants, without permission unless:
• there is a life-threatening situation and we believe passing on
the information is likely to prevent loss of life, serious injury or
risk to health
• it may prevent or assist with detecting a crime
• we have a legal obligation to provide the information
• or to third parities who will assist us in providing a housing
Noise – always be thoughtful of your neighbours to avoid disturbing
them. Remember that however good your favourite music or TV
programme is, your neighbours may not want to hear it.
Children – if you have children, you are responsible for their
behaviour in and around your home or on the estate where you live.
We get lots of complaints about the damage children cause when
playing, particularly ball games so try to be aware of what they are
doing. If your children are not playing in your garden or outside your
own house, they may be causing a nuisance somewhere else.
Visitors – you are responsible for all visitors to your property. If your
visitors arrive or leave early in the morning or late at night, please
ensure they are considerate to avoid disturbing your neighbours.
Pets – you must get our prior written permission if you wish to keep a
pet, which may be withdrawn if your pet causes a nuisance. If you
have a dog, remember that not everyone is comfortable with them
and keep it under control at all times. Always keep it on a lead in
shared areas, and if you have a back garden make sure it is secure
to prevent your dog from getting out. You must also make sure it
does not bark constantly.
Please ensure that your pets do not foul in other people’s gardens
or in the shared areas.
Neighbours – try to speak to your neighbours as early as possible
before any problem gets worse. If you feel you cannot talk to your
neighbours yourself, please contact your housing officer for further
advice on what to do.
This subject is covered more fully in the leaflet ‘Anti-social behaviour
and hate crime/incidents’, which also sets out our approach to
tackling such issues.
Help and advice
If you have any questions, need help understanding this leaflet or
would like it in another format, for example in large print, Braille or on
audio tape, please contact your local or regional office. Full details
can be found in our ‘How to contact us’ leaflet or on our website
تشرح لك هذه الكراسة عقد إيجارك معنا، وما هي حقوقك وما هي مسؤولياتك آمستأجر. إذا أردت نسخة من هذه الكراسة بلغتك
الخاصة، يرجى الاتصال بمكتبك المحلي أو الإقليمي.
گه تو ه ستاسې
دا معلوماتپاڼه له موږ سره ستاسې د کرايه دارۍ په اړه معلومات ورکوي او د کرايه دار پ
حقونه او مسوليتونه بيانوي. که غواړئ چې يو نقل يې پر خپله ژبه تر لاسه کړئ ل ط ف اً له خپل ځايي يا
سيمه ييز دفتر سره تماس ونيسئ.
Niniejsza ulotka objaśnia warunki wynajmu mieszkania z naszej organizacji oraz prawa i
obowiązki mieszkańców. Jeżeli chcieliby Państwo otrzymać tą ulotkę w języku polskim,
prosimy o kontakt z lokalnym lub regionalnym biurem.
В данной листовке объясняются условия найма вашего жилья, а также ваши права и
обязанности в качестве квартиросъемщика. Если вы хотите получить копию этой
листовки на вашем родном языке, обратитесь в местную или региональную
Waxuu buugyarahani kuu sharxayaa kiraysiga aad dhinacayaga ka leedahay, waxa
xuquuqdaadu ay yihiin iyo waxa masuuliyadahaagu ay yihiin kirayste ahaan. Haddii aad
rabto in aad buugyarahan ka hesho nuqul ku qoran luqaddaada gaarka ah fadlan la xiriir
xafiiska xaafaddaada ama gobolka.
Este folleto explica su contrato de alquiler con nosotros, cuáles son sus derechos y cuáles
son sus deberes como inquilino. Si usted desea recibir un ejemplar de este formulario en su
propio idioma, sírvase comunicarse con su oficina local o regionaI.
Bu yaprakçk bir kirac olarak bizimle olan kiraclğnz, hangi haklara sahip olduğunuzu ve
sorumluluklarnzn neler olduğunu izah etmektedir. Eğer bu yaprakçğn kendi dilinizde olan
bir kopyasn arzu ediyorsanz, lütfen yerel ya da bölge ofisiniz ile temasa geçiniz.
This information has been checked by residents April 2010
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