Person specification - Viridian Housing

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Person specification - Viridian Housing

Person specification – Resident Service Inspectors

You should enjoy speaking to new people and want to work with Viridian to improve the services

delivered to residents. This would be by checking how services are currently being delivered in a

number of ways, such as carrying out telephone surveys from home or mystery shopping

Viridian’s reception areas. Relevant training will be offered, so don’t worry if you don’t have all

the desirable skills and attributes at the moment – willingness and ability to learn is more

important.

Skills and Abilities

Essential

An understanding of handling information in a confidential way

Willingness to listen to other points of view

Able to accurately reflect the views of tenants/leaseholders

Able to record results of an inspection

Willing to work as part of a team and on your own initiative

Basic understanding of what being an Resident Service Inspector is about

Good communication and interpersonal skills, including tact and diplomacy

Open‐minded and non‐judgemental of others

Able to work to deadlines and as part of a team

Be committed to attending inspections as required

Have or be willing to learn basic IT skills

Analyse, question and challenge

Confident in using different forms of communication i.e. phone, email

Able to communicate effectively with residents and staff

Desirable

Basic knowledge of Viridian

Basic knowledge of Social Housing

Presentation and report writing skills

Know how to ask questions effectively

Basic knowledge of the scrutiny process and working with policies, procedures and service

standards

Able to share experience, give feedback and opinions in meetings

Personal Qualities

You should be committed to:

o participating in training and personal development

o carrying out necessary preparation work for an inspection

o contributing in equal measure in an inspection

o influencing service delivery for all residents

o equality and diversity

o helping Viridian meet its Business Plan


o working with others in the team to find solutions

You should be able to:

o weigh up issues and make balanced, reasonable and proportionate judgements

o challenge and scrutinise Viridian on its service delivery and information provided

o read through information provided and arrive to a effective line of questioning

o work with Viridian employees and residents

o negotiate and compromise to reach agreement

o focus on the best interests of Viridian, residents and service users

o look beyond personal interest and experience

o be respectful of others and their views

You should be:

o keen to learn new skills and share ideas

o a good communicator at all levels

o good at listening and questioning

o naturally positive and enthusiastic

o open to being challenged and comfortable challenging others

To find out more, please contact the Customer Liaison Team at Colwell House, Clapham on

0330 123 0220 or email: customerliaison@viridianhousing.org.uk.

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