“We are committed to enhancing the
lives of our residents by facilitating social
transformation and providing top quality
management of all of our homes.”
Information and advice
Colwell House, 376 Clapham Road,
London SW9 9AR
Telephone: 0330 123 0220
Information and advice for you and your family
This booklet provides you and your family with important
information about materials containing asbestos, which may
be present in your home. It also gives you information on how
we manage asbestos.
What is asbestos?
Asbestos is a strong, fibrous material
which is resistant to chemicals and
heat. It was popular between the
1950s and 1980s because of its
insulation, fire proofing and sound
protection qualities, but was banned
in the UK in 1999. However, a lot of
our housing was built before this
time and some properties may still
It is our policy, in line with the
Department for Communities and
Local Government (DCLG) and
the Health and Safety Executive’s
recommendations, to leave asbestos
as it is. However, if it is in a bad
condition, is likely to be disturbed, or
if maintenance work is taking place
on or near it, we will remove it.
If materials are left undisturbed, there
is no risk to you or your family.
What are the risks?
Materials containing asbestos can look the same as those that do not.
Carrying out repairs on areas of your home containing asbestos, may
release fibres into the air. Breathing in the fibres can cause serious
As long as materials containing asbestos are left
*undisturbed, there is no risk to you or your family.
Where could asbestos be in your home?
This is not a full list; but includes some of the common places you may find
asbestos in your home.
Inside your home
• Wall and ceiling coatings,
particularly textured coatings
• Boxed in panels above, below or
next to doorways and windows
• Panels behind radiators and
• Floor tiles
• Panels underneath stairs
• Toilets cisterns
• Insulation for boiler and water
• Boiler pipes
• Storage radiators
• Bath panels
• Fireplace panels
• Panels underneath sinks
• Water tanks
• Insulation around pipes
• Roof sheets and tiles on your
home, garage or shed
• Guttering and drainpipes
If you think materials in your home
may contain asbestos, do not carry
out work on that area. Instead,
please contact us for advice.
Dos and don’ts in your home
Do contact us straight away if:
• any material you think may contain asbestos has been damaged or disturbed
• protective coatings are peeling or breaking off or
• cement-based products, such as guttering or shed roofs, become damaged or
Make sure you don’t:
• work on, damage or remove materials without contacting us first
• drill or cut any material you think may contain asbestos
• clean cement products with a jet hose
• remove old floor tiles or vinyl. Instead, leave them in place and lay new floor
coverings over the top
• remove textured coatings from ceilings. Be sure to wash any areas where the
paint is flaking before you paint it again.
Carrying out do-it-yourself (DIY) in your home
Before carrying out any DIY work on your
home, please contact us for advice. We
will let you know if it is safe for the work
to be carried out. You may also need our
permission under the conditions of your
As a leaseholder, you are responsible for
all fixtures and fittings in your home. This
includes floor tiles and ceiling coatings.
We are responsible for the structure of the
building and shared areas.
Always seek our advice and permission before carrying out DIY
work. You may also need our permission under the conditions of
*your tenancy agreement.
What are we doing?
If materials containing asbestos in
your home are damaged, contact
us and we will deal with it in a safe
and appropriate way. Your health
and safety is the most important
thing to us.
We have a long term commitment
to managing asbestos in all of our
properties. We are doing this by:
• carrying out surveys to find
materials in shared areas and
individual homes that contain
• inspecting all homes we know to
have asbestos each year to make
sure the materials are still in a safe
• providing information about
the condition and location of
• making sure the appropriate action
is taken by anyone who may come
into contact with asbestos fibres,
including visitors and contractors.
* Our contact details
0330 123 0220
0330 123 0221 (Minicom)
For more advice on asbestos, please contact:
Health and Safety Executive
Phone: 0845 345 0055
If you are concerned about health and safety
standards, please contact:
The Environment Agency
Phone: 08708 506 506