November

November
2012
A Publication of NSW Meals on Wheels
In this issue
Annual General Meeting
Service Awards
Motivational Interviewing
50 Years Young
Blayney’s New Home
Wine Pilot

Contact List
Issue 4 / 2012
Wintalyka
Contact NSW Meals on Wheels Association Inc.
Street Address
Level 4/80 Cooper St, Surry Hills NSW 2010
Postal Address
Locked Bag 1100, Surry Hills NSW 2010
Phone: (02) 8219 4200
Fax: (02) 8219 4299
Email: nswmow@nswmealsonwheels.org.au Website: www.nswmealsonwheels.org.au
Staff
Les MacDonald
Chief Executive Officer
Puvana Thillai Nadesan
General Manager Corporate Services
Kathryn Dowling
General Manager Marketing
Gail Carroll
A/General Manager, Network
Strategy and Services
Marianne Caddy
Manager Organisation Systems
Christine Russell
Network Support Officer
Godfrey McCormick
Network Support Officer
Tim McGovern
Future Food Project Officer
Liza Torres
Corporate Services Officer
Claudia Odello
Marketing Contractor
Sanuja Peiris
Customer Service Officer
Board Members
President
Vice President
Secretary
Treasurer
Board Members
Ron Welsh
Roger Morris
Noreen Boehm
Pat Irving
Suellen Kennedy, Graeme Berwick, Chris Spackman, Kym Stanley,
Frances Cardwell, Jennifer McQueen, Bryan McDonald and Peter English.
Registered Publication No NAW3290
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Wintalyka Issue 4 / 2012
Contents
In this edition…
p10
p37
p47
Message from the CEO 4
Board Members 5
AGM 6
Service Awards 8
Young Meals on Wheels Celebrates 50 years 12
Client Choice 13
Volunteering 14
President’s Report 16
Scoping Collaboration 17
Blayney Finds New Home 18
Risk Management 20
Camden Haven MOW ‘goes global’ 22
What is COAG? 24
Supporting Older People experiencing mental distress 26
Motivational Interviewing 30
Client Contribution to Service Delivery Planning 36
Service Profiles 38
Marketing 40
The Influence of Hunter Central Coast Flexible Food Pilot 47
A Cafe to Call Home 48
Nuovo Chef 53
Board Training Snapshot - Responsibilities and Obligations 55
Christmas dishes from all around the world 56
We appreciate the generosity of our advertisers and sponsors in making this publication
possible. The editorial content of this publication is not influenced in any way by our
advertisers and all advertising is clearly marked throughout the publication.
nswmealsonwheels.org.au 3

CEO’s Message
Issue 4 / 2012
Wintalyka
Stop Press!
As I have mentioned to you before the Association has been concerned for some time now about
the inadequate ways in which the contribution of Meals on Wheels services to their communities
are measured. Governments have, by and large, confined themselves to measuring the inputs that
services provide like the number of volunteers, etc, and the outputs the services provide, such as
the number of meals produced. There have been some isolated attempts to look at outcomes, such
as what impact do these services have on their communities and the lives of their volunteers and
clients, but no really effective ways have been developed up to the present to get a really good
handle on just how significant these impacts are. In pursuit of those thoughts the Association, in
collaboration with Queensland Meals on Wheels, has commissioned research over the last few
months that specifically tries to address the need to provide substantiation to our claim that we are
“more than just a meal”.
That research project, which utilizes very advanced techniques based on complexity theory drawn
from the physical sciences, and sophisticated understandings of the emerging understandings
about social capital, to explore those issues in order to find a way in which those contributions
which you all make to building and sustaining your communities, can be better understood and
appreciated by both the political leadership of this country and the community at large.
The early results of this research, which we will be able to share with you very soon, are
extraordinarily significant and will, in my view, prove to be vital in lifting the profile of services like
Meals on Wheels and should succeed in proving beyond doubt that we are far, far “more than
just a meal”. A number of meals on wheels services in NSW have contributed enormously to this
research and I want to pay tribute to them for both their understanding of the importance of this
research and their willingness to go the extra mile in undertaking the onerous task of collecting
literally hundreds of narratives that are the fundamental building blocks of this project. Those
services should feel justifiably proud of being a vital part of what may become one of the important
ways in which the contributions of meals on wheels services is measured and understood in the
future.
We will be providing feed-back to the network soon on some of the early results. I know you will be
as impressed as I am with what we are learning!
Les
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Wintalyka Issue 4 / 2012
Board Members
Congratulations
New Board Member
Peter English
Peter has been in the Not for Profit sector for 12 years and as a
Service Manager for Dubbo’s MOW for 18 months.
Peter’s strengths include:
Financial Planning
Strategic Implementation
Corporate Governance
Peter has a passion for helping the community and assisting people
who may not be able to help themselves
Executive Board Members
President:
Ron Welsh
Vice President:
Secretary:
Roger Morris
Noreen Boehm
Board Members
Frances Cardwell, Graeme Berwick,
Suellen Kennedy, Kym Stanley,
Chris Spackman, Jennifer McQueen,
Bryan McDonald
nswmealsonwheels.org.au 5

AGM 2012
NSW Meals on Wheels
Association AGM 2012
By Christine Russell
Issue 4 / 2012
Wintalyka
It was my absolute privilege to be asked to collect Bill Dixon and Maree Tomlinson so that they
could attend our recent AGM on 15th October 2012 in the Surry Hills Board Room.
Bill Dixon and Maree Tomlinson were both founding members of the Association and I was
delighted to be told by Bill Dixon directly about the founding of the Association. Bill Dixon indicated
to me on the way into town the changes that have taken place.
The AGM was opened by President Noreen Boehm who acknowledged the traditional owners
of the land and accepted apologises and extended a warm welcome to all in attendance. The
minutes of the previous AGM and that of a Special General Meeting held on the 1 June 2012 were
both accepted.
Noreen Boehm delivered the combined President and CEO report which highlighted that changes
are taking place across the landscape of the HACC sector, in particular the change in funding
bodies from ADHC to DoHA predominantly. Noreen also indicated how we are engaged in
strategic planning, board strengthening, staff development and re-organisation of the Association’s
activities in relation to these changes.
The Treasurer, Peter Scorgie delivered his report to indicate that the financial position of
NSWMOWA 2011-2012 is sound. Noreen accepted the auditor’s report and then announced and
welcomed the new Board.
Service awards were presented to Nepean Food Services for their “Lets Dine Out” program,
Newcastle Meals on Wheels for the development of their distribution model, Morrisset/Toronto
Meals on Wheels for their “Lunch with a Sailor” program. Goget Carshare also received a service
award for their Goget Tuesdays and generosity in providing the Association with vehicles for the
2012 State Conference in the Hunter. Many Congratulations.
The 2012 Virtual Volunteer Honour Roll was unveiled and is now placed on the NSWMOWA
website. Worth a look at the amazing volunteers we appreciate so much.
The meeting was closed by Noreen after Bill Dixon addressed the attendees of the AGM to indicate
that MOW is a valuable part of so many peoples’ lives, and that he was proud beyond measure to
be able to attend this AGM and to observe the magnificent achievements of our services across
NSW.
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Upfront
Service Awards
Issue 4 / 2012
Wintalyka
Nepean Food Services
Nepean Food Services recently launched an exciting new program called “Let’s Dine Out” This
resulted from new funding to launch a meal voucher program for clients from a CALD background.
The program allows people who are eligible to purchase vouchers from Nepean Food Services
for the current price of a Meals on Wheels meal/dessert, $6.60, then present the voucher at any
venue which has become a Let’s Dine out partner and obtain a meal/drink up to the value of $12.
The service has developed partnerships with cafes, clubs and pubs across Penrith, Wallacia and
Warragamba. To date they have 14 venue partners, including Luciano’s Italian Restaurant, The
Colyton Hotel which has a special seniors menu and the Chatterbox Café which has gluten free
and vegetarian meals. The dine out experience offers social opportunities for clients and Nepean
had the support of local member, David Bradbury, at its launch. Partners are assessed for food
safety and risk management and have a memorandum of understanding with Nepean Food
Services .Nepean Food Services is working to develop this program further.
Morisset / Toronto Meals on Wheels
Morisset/ Toronto decided to look at corporate sponsorship from a “value adding” point of view and
not just from a strictly financial point of view. They decided on criteria including a strong ethical
background, some way of identifying with their target group, would be available for visits and
would value add for their clients and volunteers and raise spirits. At the same time HMAS Tobruk
approached the service and asked if they were interested in their official ship’s charity. A meeting
was arranged and the following plan was developed. They would provide the service with a bus
load of sailors to deliver meals. They would provide manpower for projects such as garden clean
ups for clients and offer a guided tour of their ship for volunteers and who could manage the steps,
including lunch in the mess. The service was able to do this with a bus trip and provide a flexible
food option. The captain and the CPO were invited as special guests to their Christmas party. This
has led to “Lunch with a Sailor” where the Tobruk personnel visit their kitchens in uniform and help
with meal runs on the day and then adjoin the local RSL for luncheon with clients. The spin offs
have been many with clients gaining so much from the visits, with lots of laughter, storytelling and
memory revisiting. It has also strengthened their relationship with another corporate sponsor, the
local RSL.
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Wintalyka Issue 4 / 2012
Upfront
goget carshare
goget carshare is an environmentally friendly system that allows people to rent, at a reasonable
price, cars and lessen their need for reliance on owning their own vehicles. They recently
approached the Association as a worthy organisation and wanted to know how they could offer to
assist us. We were then organising our State Conference in the Hunter and knew that we would
need extra vehicles to transport goods there. We approached them and initially we were given two
vans free from Tuesday to Friday the week of the conference. Due to the amount of equipment this
was insufficient and they speedily supplied a station wagon also at very short notice. They also
offered free cars to services on Tuesdays who were short of vehicles. Waverly Meals on Wheels
was the first service to take up this offer, which offers a contingency resource to services short of
cars for meal deliveries. The Association would like to acknowledge this generous offer from goget
which benefits our services and ultimately the clients.
Newcastle Meals on Wheels
Newcastle Meals on Wheels have developed a distribution model as a cost effective system
alternative that optimises variety, food safety and resource allocation. The distribution centre is
an integral part of the Future Food project which is auspiced by Newcastle Meals on Wheels.
Actions included: drafting a warehouse design, getting Local Government approval, and building
the warehouse with freezer, cool room packing and receiving facilities. A warehouse manager
has been employed and the model will be a regional model. The regionalised model introduces
the concept of strategically located food services functioning as distributors for the region,
consolidating purchasing, storage and distribution of chilled and frozen meals to the customer
service sites as required. Producers will be chosen on their commercial and quality merits to
provide a variety of high quality nutritious frozen and where appropriate chilled meals. Commercial
suppliers and Meals on Wheels production kitchens that meet these criteria will be selected to
supply the meals. The outcomes for services will be enhanced choice for the betterment of clients
and the reduction in time spent producing and sourcing meals will mean the services can focus
better on clients by providing meal support options such as shopping, companionship and cooking
assistance.
nswmealsonwheels.org.au 9

Issue 4 / 2012
Wintalyka
Short bits
The Home and Community Care Program has a New Name
The new name for the home and community care program for people under 65 (50 for
Aboriginal and Torres Straight Islander people) is the Community Care Supports Program
(CCSP).
In the funding agreements of HACC services for people under 65 (50 for ATSI) the following
clause applies;-
8.4 Acknowledgement of Funding
You will acknowledge the Funding provided by us in your Annual Report (where applicable)
and in any of your publications that make reference to or arise from Services. Where
the Funding has been provided jointly by us and other government authority/ies, you will
acknowledge those contributions.
You will use reasonable endeavours to give us prior notice of announcements, launches
and public events relating to Services.
This clause relates to due recognition of funding.
In a nutshell this means that CCSP service providers will need to display the ADHC logo
(as seen below) or by using the words “This activity/project/organisation is supported by
financial assistance from the NSW Government’.
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Wintalyka Issue 4 / 2012
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50th Anniversary
Issue 4 / 2012
Wintalyka
50 Years “Young”
Young Meals on Wheels Celebrates 50 years
By Godfrey Mc Cormick
Recently Board member, Suellen Kennedy and I, were privileged to be invited to attend Young
Meals on Wheels 50th celebrations. Prior to the dinner we attended, there had been a week of
wonderful celebrations including meals delivered in cars from the 60s provided by the Heritage
Motor Club, a movie ‘The Sundowners’ from the 60s and a two course frozen meal to take home
and a free luncheon at the Services Club for all clients and volunteers. The dinner was held at
the Young Town Hall and it was gratifying to see the Meals on Wheels branding on the programs,
on the delicious cake and the Community Services Announcement playing continuously at the
entrance to the room. There was a scrumptious 3 course meal and great music by Shiraz. Julie
Leoflath gave a history of Young Meals on Wheels and the Mayor, Stuart Freudenstein gave a
speech and Suellen and I were invited to cut the cake. Many staff, volunteers and clients attended
and also Coordinators were there from services at Cootamundra, Hardin and Temora.
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Wintalyka Issue 4 / 2012
Feature story
Client Choice
Tim McGovern
Throughout the implementation of the Future Food Project and the research involved, one central
objective has been to provide choice in meal selection for clients on a daily basis. This is achieved
by procuring meals from a range of meal producers to increase choice in meal size, quality, price
and taste.
To ensure the enablement principle is active within this process, the process of selecting producers
to supply a service needs to include client perspective to ensure client choices and needs are
being met.
Whilst the service itself needs to make the final decision on the producers who will supply meals
for the clients accessing their service, a number of methods can and have been employed to
gather information and reach a decision:
• Services regularly survey clients on current meals and future requests.
• Producers are invited to market new product ranges to Food Forums
• Trialing new company products with clients and obtaining feedback
• Form a panel of stakeholders to taste test new products that includes clients, volunteers, HACC
dieticians, and other relevant stakeholders.
The panel would then be able to determine nutritional value (HACC Dietitian meal analysis and
recommendations), meal taste, and range of meals, suitable packaging, and regularity of product
delivery. Once these criteria have been assessed, then the cost of the meal in relation these
criteria can be assessed.
In our current way of doing business, meal orders should by now be based on client demand.
To keep current and future clients engaged in our services it is no longer adequate to take
on a producer based on the lowest unit cost. From now on we need to be able to meet client
expectations where a reasonable variety of meal types and choice is made available. I have often
found that where services use only one supplier based on the lowest unit price, have used that
same supplier for extended periods of time and the rotating menu is the same from year to year,
client numbers drop away. Clients current and future need much greater choice. Producers need
to be supplied with feedback from client surveys and trends to allow for product adjustment where
appropriate.
Bearing in mind of course the capacity of services to provide an extended variety of meal choice
is a necessity. However the context by which that decision is made should include the variety of
choice available to the community in general through supermarkets and the competitive element
that this automatically engenders means we need to provide a range of meal choices in order to
keep clients engaged.
Selecting a second or third producer means each menu needs to be distinct from the other so that
you have for example an economy meal range, a gourmet meal range and an authentic cultural
meal range with variety in meal size. Including dementia packs and snack items means you are
able to provide something other than more of the same existing product. Finally, the “Shopfront”
concept should also be considered from a choice standpoint. This can be as simple as having
meals available for pick up by clients e.g. with a disability who in the future will receive individual
client directed care packages but who may not want meals delivered to their home instead
preferring to have someone pick them up for them.
nswmealsonwheels.org.au 13

Volunteering
By Christine Russell
Issue 4 / 2012
Wintalyka
A great way to recognize your volunteers and their years of service is to nominate them to appear
in the NSW MOWA virtual honour roll that is compiled every year and placed on the NSWMOWA
website.
2012 has 3 categories of milestones to include years of service from 20 to 30 years, 31 to 40 years
and then 41 to 50 years.
Incredibly this year Ngaire Woellner from Rockdale celebrated 50 years of volunteering and the
Manager of Rockdale Meals Service, Prue Daras invited volunteers and council to celebrate this
truly great achievement.
As we approach the end of this year it is good to bear in mind International Volunteer Day
celebrated on December 5th. Set aside this day to have a volunteer lunch, picnic, BBQ, dinner or
some other outing to recognise the contributions that your volunteers make.
Volunteering is a gift of someone’s time and effort and this should be viewed as precious and not
taken for granted, as time and effort are irreplaceable. The real value of the time and effort of our
volunteers to our clients is in essence immeasurable.
Recently NSWMOWA in conjunction with Queensland MOW undertook to conduct narrative research
surveys where we asked services to capture the stories of clients, staff, volunteers and
carers in relation to their experiences with Meals on Wheels.
Some of the narratives that were recorded are absolutely magical and very moving. We would like
to thank all contributors to this research effort. The stories also reflected that volunteering for our
NSW Meals on Wheels services is not only important for sustaining the clients in their homes, but
that it also sustaining and revitalizing for the volunteers.
As much as a volunteer gifts their time and effort, so do gifts of appreciation and inclusiveness
come back to the volunteers and these act as instant rewards.
If you are looking for ways to recognise your volunteers, visit the volunteering Australia website
which offers 101 ways to acknowledge the achievements of volunteers.
A great way to start organising a volunteer celebratory event is perhaps to include your volunteers
in the planning of such an event and ask for their suggestions.
International Volunteer Day is celebrated worldwide and is not too far down the track, so start planning
now and make a special gesture towards the gift of time and effort of your volunteers.
Volunteer recognition can always start with a simple thank you.
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Wintalyka Issue 4 / 2012
Advertisement
HOT meals HOT and COLD meals COLD.
NEED SINGLE SERVE DELIVERY CONTAINERS??
nswmealsonwheels.org.au 15

President’s Report
Australian Meals on Wheels
President’s Report
by Ron Welsh
Issue 4 / 2012
Wintalyka
“WHAT’S HAPPENING NATIONALLY”
Ron Welsh
President – Australian Meals on Wheels association (AMOWA)
President – NSW Meals on Wheels Association (NSWMOW)
At the recent AGM of AMOWA, the following were elected to the executive positions:
President: - Ron Welsh (NSW)
Vice Pres: - Nelson Mathews (Vic)
Secretariat: - Sharyn Broer (South Australia)
Treasurer: - Don Wikner (Queensland)
We welcomed Penny Stokman from ACT as a new member of the Board.
The Board meeting held in September included a Planning Session to set the direction for AMOWA for the
next 2 years. Some of the matters discussed included the position of “Executive Officer” – either paid or a
volunteer, trade marking “Meals on Wheels”, developing strategies for lobbying and influencing politicians
and bureaucrats and updating statistics. The plan is challenging but will set a real purpose for the Board to
pursue.
Don’t forget, 2013 National Meals on Wheels Conference in Canberra from 21 – 23 August 2013. Mark the
date now in your diaries.
Ron Welsh
President , Australian Meals on Wheels Association Inc.
President NSW Meals on Wheels Association Inc.
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Wintalyka Issue 4 / 2012
Feature story
Scoping Collaboration:
Mid North Coast Project
By Kym Stanley
There are 12 not-for-profit “meals on wheels” food services in the Mid North Coast region
stretching from Woolgoolga in the north to the Great Lakes in the south. The 12 meals services
are: Woolgoolga & District MOW; Coffs Harbour MOW; Sawtell District MOW; Open Arms (based
in the Bellingen Shire); Nambucca MOW; Kempsey and District MOW; Port Macquarie Meal
Service; Wauchope & District Delivered Meals Service; Camden Haven MOW; Manning Valley
Food Services; Great Lakes MOW; and Gloucester MOW.
In April 2012 the service managers and representatives of the management committees of these
services, together with NSWMOWA staff, held a “Planning for the Future” meeting to discuss the
potential for collaboration in order to survive and prosper into the future.
The meeting supported further investigation of collaborative efforts that might improve the
efficiency and sustainability of food services. This was to be achieved through The Mid North
Coast Project: sustainability of “meals on wheels” services through collaboration – a scoping study.
Subsequently NSWMOWA sourced funds from the State Government to engage a consultant
to investigate the scope for collaboration across the 12 MOW food services. A further meeting
of potential stakeholders was held, and a Project Steering Group (PSG) was formed to assist a
consultant to deliver the project.
The PSG took responsibility for developing Terms of Reference for their group, and a Project Brief
and workplan for the consultant. Ten of the 12 Mid North Coast services agreed to take part in the
project. Later on Tea Gardens Hawks Nest Meals on Wheels, which lies just south of the Mid North
Coast boundary, expressed interest in participating and was included in the project.
Through a limited tender process the Project Steering Group has appointed a consultant to
investigate the scope for collaboration, across the 11 “meals on wheels” food services that might
achieve operational efficiencies and ensure their sustainability into the future.
The following Outcomes must be delivered by the project:
1. Food services (Management Committees) who are committed to working together
(collaborating), to improve efficiency of their service delivery and eliminate duplication, identified
2. The full range of options for collaboration identified, with resources, costs and benefits estimated
3. Barriers to collaboration, and ways to overcome them, identified
4. Clear understanding of, and acceptance by, collaborating services, of identified collaboration
options
5. A clear understanding of ways that collaborating services might implement collaborative options,
with potential sources of funding identified.
The consultant will be responsible for delivering these outcomes. Outcomes 2, 3 & 5 will be
delivered through the project’s final report.
Kym Stanley, President of Camden Haven Meals on Wheels chairs the Steering Group. Other
members of the group include: Neil Black, President of Port Macquarie MOW; Bronwyn Webber,
Manager Coffs Harbour MOW; Meredith Pow, Manager Great Lakes MOW; Trevor Green,
Manager Manning Valley MOW; and Christine Russell, NSWMOWA.
The PSG held an initial meeting with the consultant, Susan Judd from HR Culture, at the end
of October and has set 31st March 2013 as the date for receipt of the project’s final report.
Implementation of report recommendations will form the next stage of this project.
nswmealsonwheels.org.au 17

Feature story
Issue 4 / 2012
Wintalyka
Blayney Meals on Wheels Finds a New Home
By Godfrey Mc Cormick
Blayney Meals on Wheels was recently forced to find a new home after their previous office in the
local hospital was not adequate for their future needs. Manager, Suellen managed to persuade the
local Council to lease them an empty house next to the recently completed Community Centre. The
building required some repairs and maintenance and a condition of the lease was that the expense
of the repairs and maintenance was the responsibility of the service. Money was negotiated for
this through ADHC and corporate sponsorship through Cadia Valley Mines for improvements and
furniture. A volunteer handyman has painted and tiled the place and from the funds from ADHC
furniture has been purchased for the lounge including a dining table and chairs and comfortable
sofas. It is intended to use this space as a drop in centre and augment their social support
program. It is envisaged that there will be social activities and coffee making facilities as there is a
good kitchen. Movies and DVDs are also on the cards and people will feel free to carry out crafts
and knitting there, and relieve social isolation. This is a good example of the combined synergy of
social support funding and food service funding to provide seamless support for clients’ social and
nutritional needs.
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Wintalyka Issue 4 / 2012
Advertisement
.
nswmealsonwheels.org.au 19

Feature story
Risk Management
By Godfrey Mc Cormick
Issue 4 / 2012
Wintalyka
Risk Management is one of the outcomes of the Community Care Common Standards which
services have to meet. In this article, I hope to explain what it is in simple terms, and give examples
of generally accepted categories of risk, with practical examples for food services of how to
manage them.
What is risk management?
Risk management aims to anticipate risks and aims to prevent them from eventuating or to
minimise the impact if they do. Because responding to risk is intended to help an organisation
achieve its objectives, risk management must be integral to planning, decision making and
resource allocation. There may already be operational and management controls in place in an
organization and these may include:
• Policies
• Procedures
• Work manuals
• Internal audits
• A human resource management system
• Recruitment polices
• Reporting framework
• IT network use agreement
• WHS system
• Meetings
• Budgeting
• Planning processes
Broad categories for risk management and examples of risk
• Compliance/statutory e.g. not meeting food safety standards
• Legal/commercial e.g. not having a backup meal supplier in case of a meal recall
• Political/economic e.g. change of Government funding policies
• Financial/funding e.g. loss of funding
• Management e.g. inadequate supervision of staff
• Operational e.g. lack of policies and procedures
• Service delivery e.g. inability to deliver services to clients
• Work health and safety e.g. staff are injured
• Human resources e.g. relevant Awards are not complied with
• Stakeholders(clients/suppliers) e.g. supplier withdraws meal supply
• IT/information management e.g. no backup and loss of data
• Security e.g. burglary because of poor security
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Wintalyka Issue 4 / 2012
Feature story
Create a risk register
What you need to do next is create a risk register for major risks in each category.
Here is an example of a register with two common examples for Food Services.
The higher the likelihood, the higher the risk. Obviously the risk register needs reviewing and
updating.
Risk
Risk Name Description Control Likelihood Risk Owner
Category
Health and
Safety
Failure to follow procedures
leading to potential
injury
Health and safety
policies
Training
Possible
Health and
Safety Officer
Internal health and
safety reviews
Food
Safety
Failure to follow food
safety regulations with
possible harm to clients
Food safety plan
Training
High
Manager but
ultimately Board
or Committee
Internal audits
Good luck with your risk register. When you are audited for the Community Care Common Standards
you will be expected to show you have one in place.
nswmealsonwheels.org.au 21

Feature story
Camden Haven MOW ‘goes global’
by Kym Stanley
Camden Haven Meals on Wheels (CHMOW)
jumped on the World Wide Web bandwagon
when we launched our brand new web site -
www.chmow.com.au - at the Annual General
Meeting in October. The launch was the
culmination of some 12 months of planning
and development.
Issue 4 / 2012
Wintalyka
When CHMOW began seriously considering
development of a web presence we applied,
successfully, for external funding through the
ClubsNSW ClubGRANTS scheme to support
the project. A small web development project
group, comprising the Service Manager and
two members of the Management Committee (both with some experience in supporting web site
development for community organisations), then commenced planning the project.
The group began by researching their requirements. They first spoke with other MOW services with
an existing web site, looked at those sites, and considered the target audience we should focus
on. We concluded that, as at present very few of our clients are able to access the internet, our
site should in the first instance target client carers (including family members), volunteers and the
wider community (where perhaps we can attract new volunteers, clients through their carers, and
corporate supporters). At a future time we propose to add an on-line meal ordering system to the
site.
Through our contacts we engaged a local web designer who, because of our non-profit status,
offered to develop the site for us at a reduced price. Our brief was a web site that our staff and
committee were capable of easily maintaining once it was developed. The project group provided
considerable guidance on content and layout.
Roughly three quarters of the way through the project it became apparent that our developer’s skills
were in the technical area, and in order to finalise the site we transferred the project to another
provider with the graphic design skills required to give the site greater visual appeal. While the
change incurred additional cost, we were fortunately able to make it because our original contract
gave us full copyright ownership of the site.
We consulted with NSWMOWA throughout the development of the site in order to ensure we
incorporated the new national MOW marketing “look” and requirements, and used some of their
photos. We also purchased additional photos through the internet from a commercial provider.
The main lessons learnt from the project were that it is essential for both parties to have a very
clear idea of the web site requirements (this can be achieved through a detailed project brief and
clear contract); and that we trusted our instincts when we were not quite “getting there” with these
requirements.
The web site launch was well received by some 30 members of our Association attending the
AGM. We took them on a quick “tour” of the site (including the service’s history, menus, and
sponsors) which we projected onto a large screen. Our Life Members present were especially
thrilled to see the site (including their names in a Life Membership list) as most of them do not use
a computer or the internet. A screen shot of the new web site is pictured.
22
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Wintalyka Issue 4 / 2012
Feature story
Western Region Food Forum
The Western Region Food Forum was a great success. Held in Coonabarbran with a number of
services having to travel amazing distances, they were still focused and engerised about the future.
Both Lee Ford and Cheryl Burns HACC DO’s provided an excellent report on changes which are
currently happening.
nswmealsonwheels.org.au 23

Feature story
Issue 4 / 2012
Wintalyka
What is COAG and what is it doing in respect to
Health and Ageing in Australia?
By Christine Russell
COAG represents the Council of Australian Governments and is the peak for intergovernmental
reform in Australia. So what does that mean?
The membership of COAG consists of The Prime Minister, State and Territory Premiers, Chief
Ministers and the President of the Australian Local Government Association.
When COAG sits – which is usually twice a year, the Prime Minister chairs the meeting and the
whole focus of the meetings are to promote policy reforms that are of national significance.
One of the major reforms that COAG has focused on in recent times is the National Health Reform
Agreement 2011, in which COAG has sort to achieve health reforms that will deliver immediate
benefits to the Australian public.
As part of the reforms to our health care system COAG aims to achieve better access to care,
greater efficiency, better information as well as transparent funding of hospitals.
In addition the Commonwealth is taking full responsibility for aged care in most states throughout
Australia. The aim is to create a consistent aged care system that is streamlined and more
integrated.
Greater ability to access aged care services underpins the Commonwealth’s approach to providing
a better aged care system. The Commonwealth is determined to make for positive experiences for
older Australians in the aged care system.
Another reform that COAG is working towards is in respect of Mental Health so as to build a
stronger, more accountable and transparent efficient and effective mental health care system. The
road map for these reforms will take about 10 years to implement.
A further reform that COAG is working towards is that of Preventative Health, in an attempt to
address the rise of chronic diseases and promote healthy lifestyles.
COAG has a strong record of achievement in driving reforms that have helped transform the lives
of many Australians. We look forward to the achievement of their reforms to build a better and
improved Australia that sustains the lives of people needing services across the country.
The National Health, Aged Care, Mental Health and Preventative Health Reforms will build a robust
health and ageing system for the people of Australia to enjoy and reap the benefits of both now and
into the foreseeable future.
24
nswmealsonwheels.org.au

Wintalyka Issue 4 / 2012
Feature story
Opening of Northern Illawarra Meals on Wheels
new premises
By Godfrey Mc Cormick
On 25 October Northern Illawarra Meals on Wheels officially opened its new premises at the
Bulli Community Centre. This move had been two years in the planning and implementation.
Their previous premises at Bulli Hospital had long been not meeting their needs for a safe work
environment and there were practical issues regarding the ideal temperatures for housing their
fridges and freezers. The new premises where they are co-located with other community services
will allow them to offer a multifaceted approach to meal delivery by expanding the service they
can offer people including a “whole day” approach, recognising peoples’ individual requirements,
abilities and preferences while ensuring wellbeing is maintained through good nutrition. New
options will include expanding their centre based meals in the New Year and supplying a meal in
partnership with craft groups, opportunities for gentle exercise, computer groups and connection
to other various groups that use the facilities at Bulli Community Centre. Other plans include
establishment and participation in a community garden. Dr Karen Walton from the University of
Wollongong, Dietetics Department, gave a seminar on good nutrition and a project with several
Illawarra services where people who were at risk of malnutrition were provided with an extra snack
which allowed them to gain extra weight.
nswmealsonwheels.org.au 25

Feature story
Issue 4 / 2012
Wintalyka
Supporting older people experiencing mental
distress or living with a mental illness
By Godfrey Mc Cormick
I recently attended a practice briefing at the Benevolent Society on mental illness and ageing
Research has found that mental illness is not a normal part of ageing. However, older adults can
be vulnerable to mental distress and/or illness. Some older people develop a mental illness as
they age (late onset), while others grow older with a continuing experience of a mental illness that
developed earlier in their lives.
The most common mental illnesses detected in older people are:
• Anxiety
• Depression
• Psychosis
• Bipolar disorder
• Delirium
• Suicide risk
Misconceptions about mental illness
• Depression and anxiety are a normal part of ageing
• Mental illness can’t be treated in older people
• All individuals who are affected by a mental illness are violent or dangerous
• All mental illnesses are the same
• Medication is the only treatment for mental illness
• All people with mental illnesses who are from CALD backgrounds have extensive
• People who live with others are not lonely or socially isolated and therefore not at risk of
becoming depressed
Stigma or misconception about mental illness can lead to a lack of diagnosis or treatment, delayed
diagnosis, shame and social isolation.
If you feel a client or someone you know may be at risk please make contact with your nearest
mental health service.
26
nswmealsonwheels.org.au

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Zip sealed lid and a generous zip sealed front pocket
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Tough, reinforced base to ensure long wear, good looks
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Hook & loop sealed centre lid opening to allow items to be
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open the entire bag - ensuring the temperature of the
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Clear pouch sewn on the lid opening which may be used
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www.hlpcontrols.com.au

Wintalyka Issue 4 / 2012
Feature story
Food Distribution Network
(FDN)
By Christine Russell
During a recent visit to their site in Redfern, I was very warmly greeted by Chris Campbell the
Manager of Food Distribution Network as well as his staff and volunteers
Chris has only been in the position for about a year and in his first week he faced the community
common care standards. The outcome of that review was very good and the process itself helped
to identify the strengths and weaknesses of the organisation.
FDN has a great interactive website and I recommend that you visit it www.fdn.org.au
I really like the objectives and mission of FDN which are listed below, and I would have to say that
after a full morning at FDN that all the staff and volunteers are all on the same page in terms of
their commitment to these objectives.
FDNs objectives are:
• To provide quality fresh fruit and vegetables at reduced cost to disadvantaged people and other
people involved in the organisation by the pooling of resources.
• To increase the level of awareness of nutrition amongst the Association members and the wider
community.
• To help minimise the costs to disadvantaged people of purchasing and transporting food.
• To enable members of the community to cooperate with and participate in the organisation as
volunteers.
• To recruit volunteers and provide them with support, respect, training, skills and access to social
and community networks.
• To provide assistance and support to people needing and using community based services.
• To cooperate with and support other community based services with social justice objectives, to
enhance the quality of life of disadvantaged people.
I was truly amazed by the beautiful produce and quantity of it that is offered to clients, as well
as the care and diligence that is taken with preparing the boxes of vegetables, fruits, and mixed
vegetables and fruits.
This is a great service and provides a nutritional and healthy approach to food service delivery as
they only deliver fresh unprocessed foods.
From the vegetable markets of Flemington to the clients table all in one day. What a great service
and one that is delivered with a big smile!
nswmealsonwheels.org.au 29

Feature story
Issue 4 / 2012
Wintalyka
Motivational Interviewing as a means to
supporting client enablement
by Tim McGovern
WR Miller and S Rollnick’s work and others including the MI fellowship on Motivational Interviewing
has some useful tips on effective ways for clients to make enabling or self-supporting change as
well as developing and maintaining their motivation.
Motivational interviewing is a direct, non-confrontational, client-centred strategy aimed at
increasing a person’s motivation to change. The principles of motivational Interviewing include:
Support self-efficacy which is building confidence that change is possible.
Confrontation with a client is unhelpful to change and is likely to increase resistance. Roll with
resistance: arguing, interrupting, negating and ignoring are signs a client is resistant to change.
Develop discrepancy: generate inconsistency between how the client sees his/her current situation
and how he/she would like it to be. This strategy is based on the notion that discomfort motivates
change and internal inconsistency or ambivalence is a cause of human discomfort.
Open-ended questions for eliciting change talk.
Using open-ended questions can increase information flow and trust.
Problem recognition
• What difficulties do you have in relation to your current situation?
• In what ways has this been a problem for you?
• How does your current situation stop you from doing what you want to do?
Concern
• What worries do you have about your current situation?
• What do you think are the risks to not changing how things are at the moment?
• Would you be interested in knowing more about the effects of your physical health
(e.g. diabetes/ blood pressure/ nutrition/ dental hygiene/ podiatry/ physical activity)?
• How does your situation affect your family and friends?
• How important are these issues to you?
Intention to change
• “What things make you think that you don’t need to worry about changing how you are living?”
• “What makes you think it’s time to do things a bit differently?”
• “If you were to decide to change what might your options be?”
• “What would have to happen for it to become more important for you to change your current
situation?”
• “What would be the advantages of making a change?”
30
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Wintalyka Issue 4 / 2012
Feature story
Maintaining Optimism
• “What would make you more confident about making these changes?”
• “What benefits have you noticed from changing your previous way of life?”
• “What are some of the practical things you would need to maintain your achievement of this
goal?”
• “Is there anything you found helpful in any previous attempts to change?”
• “What encourages you that you can change if you want to?”
• “What makes you think that if you did decide to make a change, you could do it?”
Affirmation
Affirming involves direct compliments and statements of appreciation and understanding. This
helps build rapport, self-efficacy and reinforces open exploration.
Examples include:
• “I appreciate that you took a big step in coming here today.”
• “That’s a great idea.”
Reflective listening in motivational interviewing reflective listening and voicing your understanding
is used actively to highlight an individual’s ambivalence about their behaviour change, to steer the
individual towards a greater recognition of their problem or concerns, and to reinforce statements
indicating that the individual is thinking about change.
Examples include:
• “It sounds like you….”
• “And that worries you ?”
• “Would it be correct to say that you are concerned about your low nutritional intake?”
Change scaling
To identify an individual’s confidence in their ability to change behaviour and readiness to change
behaviour use Change Rulers: Ask: “On a scale from 1 to 10, how important is it to you to change
[the specific target behaviour] where 1 is not at all important, and 10 is extremely important? Follow
up: “And why are you at___and not _____ [a higher number than stated]?” “What might happen
that could move you from__to [a higher number]?” Alternatively, you could also ask “How confident
are that you could make the change if you decided to do it?”
Self-efficacy
A lack of knowledge, experience, confidence, motivation and unrealistic expectations can have
a negative effect on a participant’s engagement in change. Recognising individual’s small
achievements assists them to rebuild self-efficacy and keep working towards long term goals. The
end goal is to instil confidence that they can move toward greater wellbeing and increase their
resilience to cope with future challenges.
nswmealsonwheels.org.au 31

Feature story
Wentworth District Meals on Wheels
by Judy Barlow
Issue 4 / 2012
Wintalyka
Wentworth is tucked in the far corner of Far West NSW at the junction of Australia’s two mightiest
rivers, the Murray and the Darling. Our Shire covers an area of 26,170 sq kilometres and has a
population of approx 7,000. Being over 1100kms from Sydney we would have to be the furthest
Meals on Wheels Branch in NSW. This often presents problems with accessing training and
attending forums, usually it will mean 8 hours on the road to Cobar which is over 700 kilometres
away.
Meals on Wheels commenced in Wentworth in 1969 and meals have traditionally been supplied by
our local hospital, which has served us well in the past. However, our service was in a stalemate,
client numbers had dropped off, we were not receiving many new referrals and basically we were
not achieving our outputs. Hence, this year we decided it was time to re-vamp our image.
Due to our location it is difficult for us to access supplies of frozen or chilled meals, so hot delivered
meals are our preferred choice, and this has very limited options as well. However, it was decided
to call for tenders and see what results we would get. Hence, a local aged care facility Murray
House is now supplying our meals.
We were already using the new logo but thought this a prudent time to get it out into the
Community. We had a new sign made for the front of our office, which has attracted much
comment as the previous sign was old and boring, (my apologies to the volunteer who most
probably made it 40 years ago). We had new car signs made, new volunteer badges, car bumper
stickers, fridge magnets all with our LOGO. We did a lot of media coverage in the local papers
and spoke at meetings to inform the Community of the changes we were putting in place and the
benefits of these changes.
Change can be very challenging, but in small communities even more so, our aim was to create
a positive, re-energised feel to our service. The results have been very heartening our client
numbers have soared over the last two months by over 40per cent. In 2006 we delivered meals to
46 clients, this dropped off to our all time low of 19 in 2008, and now we deliver to 47 clients with
new enquiries most days. We are also in the process of working with the local Aboriginal Home
Care Service to broker meals for their clients and hope to see this up and running shortly, which
will add another element to our service.
At Wentworth Meals on Wheels we feel that we are now entering a new phase in our history and
are adapting to meet the challenges that will take our service into the future to ensure that we are
viable in the long term whilst meeting the needs of our ageing community.
32
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Wintalyka Issue 4 / 2012
Feature story
nswmealsonwheels.org.au 33

Feature story
Chill Out Cafe - Coffs Harbour
By Allison Symons
Issue 4 / 2012
Wintalyka
The Chill Out Cafe is a “community café” and attracts a wide range of diners who enjoy a
convenient, bright venue for informal lunch meetings. Meals are competitively priced and there is a
rich social atmosphere for diners who choose to eat in the seated restaurant area.
Chill Out Café is an initiative of Coffs Harbour Support Services. Our vision is to have:-
“A community in which people with disabilities are valued and contributing members”.
The café is staffed by people with disabilities who work in roles as wait staff, kitchen hands and
beverage preparation. Meals are prepared in a commercial kitchen by a chef and operations are
overseen by a Cafe Supervisor. Community volunteers also lend an essential helping hand. The
café provides an opportunity for staff to gain real experience in the hospitality sector.
The café also incorporates a joint project with Coffs Harbour Meals on Wheels Services (MOW).
MOW recipients and eligible patrons may obtain a Chill Out card which entitles the holder to
subsidised meals. This provides an opportunity for MOW recipients to mix and socialise with others
over a meal at an affordable cost. To check your eligibility simply visit the café or Meals on Wheels.
The Chill Out Café operates from the Coffs Harbour Community Village in Earl Street Coffs
Harbour and is open Tuesday to Friday from 9.30am – 2.00pm for morning tea and lunch.
Bookings are not essential for small groups and enquiries can be made by phoning 0423 000 505.
34
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Wintalyka Issue 4 / 2012
Feature story
Concord Meals on Wheels 40th birthday
celebrations
On 9th October 2012, Concord Meals on Wheels celebrated 40 years of delivering meals to folk in
Cabarita, Concord, Concord West, Mortlake, North Strathfield, Rhodes and the new areas being
Liberty Grove and Breakfast Point. Yes, the first meals were delivered on 9th October 1972 and
they still have some of the same volunteers delivering meals today who delivered meals 40 years
ago.
To celebrate their 40 years, an enjoyable day was had by volunteers who were able to attend a
lunch at Concord RSL and Community Club. At the lunch a special presentation was given to their
8 long serving volunteers, being Alan and Lorna Wright, Jenny Nicholls, Beryl Jenkins, Joan Healy,
Betty Robertson, Mavis Wilson and Joan Williams.
nswmealsonwheels.org.au 35

Issue 4 / 2012
Wintalyka
Client Contribution to Service Delivery Planning
Tim McGovern
Why involve consumers ?
Actively involving consumers and engaging communities can help community organisations to
develop, implement, and evaluate their strategies and food service programs. Specifically, the
advantages of consumer and community participation can include:
For the organisation itself –
• Involving consumers and engaging communities with diverse backgrounds representing local
needs or the needs of key target groups;
•Obtaining convergence between what the organisation’s food service program provides and what
consumers in the communities want;
• Having a stronger relevant and marketed presence in the community and a greater chance of
meeting the various HACC eligible client needs;
• Embedding enablement principles in consumer and/or community participation policies;
•More consumer/community-relevant service delivery in ways that matter to consumers/
communities;
• Enhancing quality improvement in relation to development, implementation, and evaluating
programs;
For the organisation’s membership and/or users of service and supporting agencies:
• A better understanding of clients;
• Increased responsiveness to consumer/community needs and issues.
Levels of Participation
Consumers and community members can participate at many levels throughout an organisation
and do so e.g. through community service management committee structures. As illustrated in
the table below, strategies for involving consumers and the community are given for each level of
participation. Within the ladder of participation, a numeric score is attached to each level so that
organisations can use this to easily describe the levels of their own activities. Higher degrees of
participation do not necessarily denote more highly valued levels of participation. For example,
in some instances, consulting with consumers and the community (Level 2) may be the most
appropriate method of participation, depending on the organisational goals. However in the light of
embedding enablement principles into community organisations and the introduction of individual
client directed care packages for people with disability, other levels of community/client involvement
may be worth consideration. We must also consider Consumer Directed Care (CDC) which is a
way of delivering services that allows consumers and their carers to have greater control over their
own lives by allowing them to make choices about the types of care they access and the delivery of
those services, including who will deliver the services and when. HACC services may become part
of CDC by next year.
36
nswmealsonwheels.org.au

Wintalyka Issue 4 / 2012
Degree
High 6
Participant’s
action
Have control
Illustrative mode
Organisation asks community to identify the problem and to
make all the key decisions on goals and means. Willing to help
community at each step to accomplish goals.
5 Have delegated Organisation identifies and presents a problem to the community,
defines the limits and asks community to make a series of
decisions, which can be embodied in a plan it can accept.
4 Plan jointly Organisation presents tentative plan subject to change and open
to change from those affected. Expects to change plan at least
slightly and perhaps more subsequently
3 Advise Organisation presents a plan and invites some feedback.
Prepared to modify plan only if absolutely necessary.
Low 2 Are consulted Organisation tries to promote a plan. Seeks to develop support to
facilitate acceptance of the plan.
1 Receive
information
The Organisation develops a plan and announces it. The
Community is informed. Endorsement of the plan is expected.
0 None The Community is not involved.
Source: Brager and Specht Department of Public Health, Flinders University, and the South
Australia Community Health Research Unit, Commonwealth Department of Health and Aged Care
Organisational Self-Assessment and Planning Tool for Consumer and Community Participation.
National Resource Centre for Consumer Participation in Health La Trobe University
nswmealsonwheels.org.au 37

Service Profiles
Lightening Ridge
Issue 4 / 2012
Wintalyka
By Robynne White
Lightning Ridge is an opal mining town situated in the far west of NSW. We live in a unique town
that we believe is one of the last frontiers where you can be a pauper one day and a millionaire the
next. Yes it still does happen. Many came here in the sixties through to the eighties to try their
luck mining. Some made it - some didn’t.
The result is a large population of single men who never married, and never had children; many
of ethnic origin have no family in Australia to whom English is not a first language. There are
52 different nationalities, talk about multicultural! Many of these men as well as couples live on
the mining fields in substandard conditions; these mining camps are without running water or
electricity, built out of scrap wood, tin and rock. If they are doing okay they may have a generator.
Many don’t. We have extremely high temperatures in summer, snakes and biting bugs! This was
manageable when young, and fit but carting water, living without electricity in a rough camp is hard
once aged with no family to help. These people are our core clientele.
Within one kilometre of our building in any direction it is rough unsealed mining tracks, with no sign
posts, just mud maps and land marks. When we get a new client it is not just straight forward, I
have to drive out, noting land marks, tie tape or nail signs to trees, and do a mud map.
Many come here to spend the winter, as camps are affordable as a second home so our number of
meals varies greatly, feast or famine just like the mining.
Our hot meals are cooked by the local Bowling Club, who do a wonderful service for us and look
at this as a community service. We also deliver frozen meals. Many cannot use the frozen meals
as they do not have electricity. We have an amazing group of volunteers who even walk meals in
when it rains as our roads become impassable.
We have a friendly town, my theory is that no one is a local and
that is why. I came here 32 years ago with my husband on a trip
around Australia, Lightning Ridge being our first stop.
My husband fell in love with the mining and life style and we are
still here. You hear this story over and over.
38
nswmealsonwheels.org.au

Wintalyka Issue 4 / 2012
Food for thought in greater demand for meal
delivery
Daily Liberal Friday 26/10/12 page 2
by Lisa Ninner
More than 100 meals per day have been distributed from Meals on Wheels kitchen to Dubbo
clients this week.
Meals on Wheels Manager Peter English said in the two years he had been employed with the
organisation it was the first time he had seen meals exceed the one hundred mark. On Monday
104 meals were distributed around the city.
“When I started here we were sitting around 80 meals or so a per day” Mr English said. He said
rising numbers unusual for October - with the winter they generally increased, not on approaching
summer. A bigger awareness of the nutritional benefits of a hot meal was one of the reasons Mr
English said numbers may have grown. He also suggested the increase could be reflective of
greater need in the in the community. “I think more people are requiring assistance,” he said. “the
clients to a large extent are probably relying on the community a bit more and not themselves as
much.”
Mr English said it was his belief that the number of people requiring meals would continue to
increase even more in the future. He said the ageing baby-boomer population with properties in
places like Walgett, Nyngan and Bourke would potentially be looking to move to Dubbo for access
to better medical facilities. “ People are living longer now and continuing to stay in their homes
longer - they are considering the costs of nursing homes and aged care” he said. “Getting into
nursing homes is also a big issue at the moment with huge waiting lists. What are these people
doing in the meantime? They are hitting a brick wall because they can’t get in anywhere. “These
people are realising that if they want to stay in their homes a little longer they will need some
assistance.”
For more information on Meals on Wheels go to www.mealsonwheels.org.au
Douglas Porter, Peter English and Natasha Ireland.
nswmealsonwheels.org.au 39

Marketing
Issue 4 / 2012
Wintalyka
Carer’s Day Out
in Martin Place
We had a fantastic day at the Carer’s Day
Out in Martin Place in celebration of Carers
Week. Thank you Carers NSW and City of
Sydney for allowing us to be a part of the
day!
NSW Minister for Ageing and Disability
Services, the Hon. Andrew Constance MP,
paid tribute to the 850,000 carers in NSW,
as did Shadow Minister for Seniors, the
Hon. Bronwyn Bishop MP.
“National Carers Day Out is an opportunity
for the community to come together and
celebrate those that give their time, energy
and love to relatives or friends who need it”
said the Hon. Andrew Constance MP.
Pose as our logo
Similar to our Conference we held a ‘pose
as our logo’ competition. The photos
were posted on our Facebook page at
www.facebook.com/MealsonWheelsNSW.
The photo with the most ‘likes’ won a FLIPP
camera.
40
nswmealsonwheels.org.au

Wintalyka Issue 4 / 2012
Marketing
Golf Umbrella
$40
Apron
$20
Keep Cup
from $13
Tea Towel
$10
Christmas is just around the corner!
Friends Shop
Visit us at www.nswmealsonwheels.org.au/Shop
nswmealsonwheels.org.au 41

Marketing
Oakvale Partnership
Issue 4 / 2012
Wintalyka
As mentioned at the Conference, Oakvale has
partnered with us and Meals on Wheels Services from
the Central Coast / Hunter Region.
They have generously donated 60,000 piccolo (187 mls)
bottles of wine for Meals on Wheels clients.
The piccolo of wine will be distributed to clients on a
fortnightly basis for a six month trial. We would like
to take the opportunity to thank Oakvale and all our
sponsors Amcor, Harris Transport, Hunter Bottling
Company, Labelcraft, Laffort Australia and Wine Tech
Services for their generosity.
What’s happening in Social
Media
www.facebook.com/MealsonWheelsNSW
Call for Service information
Please send through details of any upcoming events, milestones
or anniversary celebrations to kathrynd@nswmealsonwheels.org.au
as we would love to assist you in promoting these on our social
media platforms!
Examples of this would be an upcoming Service anniversary, Christmas
celebrations, clients celebrating milestone birthdays and so on.
Also, don’t forget to send through any photos from recent events that have taken
place at your Service.
Merchandise cut-off date
If you have any orders that are urgent you may still place your order when required and we will
endeavour to process these as soon as possible. The order form is available in the Members
section at www.nswmealsonwheels.org.au/Sign-In.
42
nswmealsonwheels.org.au

Wintalyka Issue 4 / 2012
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pension payments and
lower aged care costs.
With Challenger annuities in your
retirement portfolio, you can budget
and spend with confidence.
Ask your financial adviser, visit
challenger.com.au or call 1300 362 888.
14246/0812
Challenger Life Company Limited ABN 44 072 486 938, AFSL 234670 (Challenger Life) issues Challenger annuities for terms up to 50 years, or for life. Before making any
investment decision about annuities, consider the current product disclosure statement (available from your financial adviser or our website: www.challenger.com.au) and the
appropriateness of the annuity to your circumstances (including the risks). It is assumed that an annuity is held until its maturity date. Challenger Life’s obligation to make payments
under an annuity is a contractual obligation and is subject to the terms and conditions of the applicable annuity and the Life Insurance Act (Act). The payment obligations of
Challenger Life are limited to the available assets of the Challenger Life Statutory Fund No. 2, except if otherwise provided under the Act. This is not social security or tax advice.
Challenger recommends that Centrelink, other government agencies and/or a financial adviser be contacted regarding eligibility for the special benefits described above.
nswmealsonwheels.org.au 43
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Issue 4 / 2012
Wintalyka
Your chance to make
someone’s wish come true
Irene from Grafton has had her Wish granted.
Her house was painted after 35 years.
Let your Service Shine and be part of the
limelight!
Sign up your Volunteers to become a Friend of Meals on Wheels
The Friends program is growing at a fast pace, and in order to ensure the long term success
we would love as many Volunteers as possible to sign up to become a Friend of Meals on
Wheels. As you are all aware, Friends is about what is happening in the network around our
great State of NSW. All Friends receive a quarterly newsletter via email on events and stories
from around the State. As most of you know, special offers and competitions are included in
these newsletters, and these will increase over the coming year.
We have made it easy!
This program is online, however in order to make the process easier for volunteers to sign up
we have created a form that your Service can distribute to Volunteers for sign up (available in
the members section of the website). Simply just send them back to us (addressed to Kathryn
Dowling) by the 31st January and we will data entry these on your behalf. We have also
created a poster as shown (available in the members section under Marketing), that can be
used to promote the initiative.
Let your Service Shine and be part of limelight!
We have classified Services into three groups based on Volunteer numbers (as per the
Members database).
Small up to 50
Medium to 50-150
Large 151+
The Service with the most Friends of Meals on Wheels sign ups prior to the 31st January
will receive a trophy for their contribution and being a Friends of Meals on Wheels advocate.
There will also be a certificate of appreciation for all Services who support this initiative.
44
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Wintalyka Issue 4 / 2012
nswmealsonwheels.org.au 45

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Issue 4 / 2012
Wintalyka
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nswmealsonwheels.org.au

Wintalyka Issue 4 / 2012
The influence of Hunter Central Coast Flexible
Food Pilot
by Tim McGovern
Last year Kim Boyer Senior Research Fellow, Rural Health Policy and Service Planning Tasmania
and Peter Orpin Senior Research Fellow University Department of Rural Health, Tasmania visited
the Hunter Central Coast region to find out more about the Future Food and Flexible Food Pilot
Project. Their findings were passed on to the Tasmanian Food Council and included in the Food
for all Tasmanians, a food security strategy research released by the Tasmanian Premier earlier
this year. The report included both Hunter Flexible Food and Eating with Friends as positive future
models.
Below is an extract from the Food for all Tasmanians. A food security strategy:
Older people
While access to affordable food is a key issue to improve the food security of older Tasmanians, it
is important to build in strategies that also provide social eating opportunities, social support and
that address transport and mobility barriers. For older, socially isolated Tasmanians the Eating with
Friends program (see case study on 32) is a community focused program that helps bring people
together to eat nutritious meals as well as connect them to a social support network.
The Flexible Food program funded by Home and Community Care in the Hunter region in NSW
(see case study on page 33) provides a model for addressing the social inclusion and food security
needs of older people using a variety of flexible responses.
CASE STUDY: Flexible Food – A new approach in the Hunter Valley, NSW
Flexible Food looks at a person’s food needs a little differently from most traditional Meals on
Wheels services, aiming to reintegrate elderly people into the community. The model determines
the client’s food and social support needs together and looks for ways to try to address the
identified needs. It matches the service to the client, not the client to the service.
The program assesses the client’s needs by taking a narrative approach and using this to develop
achievable goals, which add to the health and wellbeing of the client. These goals can include skill
development (e.g. cooking skills), help with shopping, help with food preparation, weight gain, and
social support to engage in activities e.g. attending bingo, community lunches etc. The program
identifies and provides an appropriate mix of support (e.g. a dietician, a Flexible Food volunteer)
aimed at enabling each client to participate in food based activities that are important to them.
As well as using a mix of staff and volunteers to assess and provide support to clients, Flexible
Food uses existing partnerships and the existing social capital (organisations, services, people,
groups, and infrastructure) within a community.
This approach to food for Home and Community Care clients is a holistic way of addressing the
determinants of food security for a vulnerable portion of our community. It takes into account
whether an individual can access and use the food available to them and addresses the social
aspects of eating.
nswmealsonwheels.org.au 47

Issue 4 / 2012
Wintalyka
A Cafe to Call Home
by Jeremy Shing
Sometimes opportunities present themselves which are just irresistible. In July this year
Holdsworth Community Centre was given a chance to create a new concept for the community.
Our organisation has been operating from our base in Woollahra since the 1970s and provides
wide ranging programs and services for seniors, young families, people with disabilities and carers
right across the South Eastern Sydney local planning area.
With support from Woollahra Council, the encouragement of Ageing Disability & Home Care, and
at the invitation of Woollahra Voluntary Community Services, Holdsworth took over management
of Woollahra Meals on Wheels as well as the Woollahra Seniors Centre (corner of Edgecliff Rd
and Queen Street). We are developing an exciting and vibrant community cafe that will operate
from the extensively renovated seniors centre whilst incorporating Meals on Wheels. With our own
community transport fleet we are ideally placed to turn a traditional MOW service into “Wheels to
Meals” and tackling isolation and loneliness head-on.
Our goal is to create a first of its kind venue to service seniors and the community as a whole,
bringing together people from different generations and demographics into one space where everyone
is welcome and encouraged to connect through various programs and activities while enjoying
sensational food. The cafe will provide seasonal modern cafe style cuisine, with an emphasis on
fresh produce, serving tasty and nutritious main meals, light meals, snacks, cakes and beverages
and the best coffee around. All meals will be extremely competitively priced with large discounts for
seniors, carers and people living with disabilities.
With internal seating for approximately 60 people, and an outdoor deck seating up to 20 people,
we will be encouraging other organisations, as well as the general community to visit the cafe
regularly to benefit from the purpose designed premises. The space, with its new and extended
kitchen, will also allow us to build a modest social venture provide catering to small to medium
functions.
The cafe will provide the opportunity for people to volunteer in a new environment in different roles,
whether it be making outstanding coffee or assisting in programs and activities. This also presents
the bonus of volunteers gaining additional skills and training. Another aim is to provide training and
job opportunities for people with disabilities or other barriers to obtaining employment.
With the development application in progress the cafe should be operational from mid 2013. During
this stage MOW will operate as usual at its current location in Double Bay. More information on the
cafe project will be available on our Cafe Blog www.holdsworthcafe.blogspot.com.au or website
www.holdsworth.org.au or alternatively you can call Jeremy on: (02) 9302 3600
48
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Wintalyka Issue 4 / 2012
From left to right: Benko Ure, Maya Jankovic and Jeremy Shing from Holdsworth Community
Centre
nswmealsonwheels.org.au 49

Advertising
Issue 4 / 2012
Wintalyka
50
nswmealsonwheels.org.au

At CRISP, we understand
you might not think about
insurance all the time... ...but we care about you!
Full page with bleedWe worry that your service might not hold the
Trim size – w; 210 x h;
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cover it needs to properly protect itself.
We worry that your service might be paying too
Bleed size – w; 220 x much h; 307mm for insurance, unnecessarily. That means less
(include trim marks within supplied artwork) money available to spend on vital activities.
We worry that your staff or your volunteers
might be at risk, without you knowing it.
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Advertising
Issue 4 / 2012
Wintalyka
Full page inset
w; 170 x h; 257mm
52
nswmealsonwheels.org.au

Wintalyka Issue 4 / 2012
Feature story
NuovoChef
by Kathleen Troughton
NuovoChef is a not-for-profit catering service – that has built rich tradition of providing meals to the
community of Newcastle for the past 50 years.
NouvoChef developed over time – with the closing of many small Meals on Wheels kitchens around
Newcastle and Lake Macquarie. A production kitchen was set up at the Mayfield Meals on Wheels
branch to provide the food for all the local branches. It wasn’t long before it was realized that a
bigger site was needed. In 2006, the Newcastle Meals on Wheels Management Committee took
the initiative and after a search of local properties purchased a warehouse in an industrial estate at
Tighes Hill.
With no funding support, the Committee took out a half million dollar loan to buy and outfit the
centre. It was a big risk but the organisation had a vision and it has never looked back. We are
now the proud caretakers of a ‘state of the art’ Catering Centre allowing us to provide an extensive
range of cook chill and frozen meals throughout the Hunter Region.
In 2008, the adjoining warehouse went up for sale and the Board saw an opportunity for future
growth and purchased the property with an extension to the existing loan.
This warehouse is now home to the new Hunter Distribution Centre which is an integral part of the
Future Foods project.
Nuovochef continues to thrive, recently installing a new pressure cooker, the first in NSW, allowing
us to pressurize our meats and the results have been so much better than we could have imagined.
The meat is so tender and succulent yet it still holds its shape. We are thrilled!
Our new logo
The new 52 litre Pressure Cooker
Savour Nourish Enjoy
nswmealsonwheels.org.au 53

Advertisement
Issue 4 / 2012
Wintalyka
Model Version Transmission MOW
(Plus On Road Costs)
Rio 3 door
Hatch
Rio 5 door
Hatch
Rio 5 door
Hatch
S Man $12,980
S Man $14,200
Si Auto $18,020
Cerato Sedan S Man $16,090
Cerato Hatch S Man $16,340
Cerato Hatch Si Auto $18,280
Cerato Sedan SLi Auto $21,645
Soul + Auto $24,020
Soul + DSL Auto $26,690
Where Meals on Wheels Drive Away price offers exceed the current retail drive away prices, then the lower price will apply.
Find your nearest dealer at kia.com.au or call 1800 600 010
Only available to persons who have been volunteering or working with Meals on Wheels for more than 12 months. Not valid in conjunction with any other offer. Offer excludes fleet and government
buyers. Premium paint at additional cost. Unlimited km 5 year warranty for private buyers only. Note 5 year/130,000km warranty for commercial, fleet, government and rental vehicles. Other offers
and models may be available, please contact your nearest Kia dealer.
IWAuKMAu2013
54
nswmealsonwheels.org.au

Wintalyka Issue 4 / 2012
Feature story
Training Snapshot - Responsibilities and
Obligations of being a Director of a Not for Profit
Organisation
By Christine Russell (adapted from It’s Your Business ADHC)
Being a Director on a Board or Management Committee is a legal responsibility that forms part
of the corporate governance of an organisation. Governance is an essential component of a
successful organisation.
When you are invited or elected to become a Director, Board or Management Committee member
this translates into providing leadership, undertaking risk management, monitoring and managing
as well as looking at the sustainability of the organisation.
There are legal responsibilities associated with being a Director, Board or Management Committee
member which are called fiduciary duties. These relate to the duty to act honestly and competently
and in the best interests of the organisation as well as to avoid and declare any conflicts of interest.
The role of the Board is to know the business of the organisation and to set the directions for the
future, to have a risk management plan, to establish reporting procedures and to develop long term
financial and succession plans.
For a Board to be effective it needs to suit the organisation in terms of skill set and to have a good
relationship with staff and conduct effective meetings.
A “skills based” Board should be reviewed on a regular basis so that the needs of the organisation
are met and so that a suitable criteria is established for the recruitment of Board members.
Office bearers are members that have specific responsibilities such as the Chairperson, Treasurer
and Secretary.
All Board members should receive induction and training.
A Board should also undertake a collective regular assessment of its performance as well as that
of individual Board members.
The Board also conducts performance reviews for the senior manager of an organisation.
Boards should monitor whether they are having productive meetings. The role and function of the
Chairperson is to facilitate an effective meeting by encouraging all members to participate and to
address all relevant issues.
A Board provides the ethical framework for an organisation. The standards and practices of a
Board filter from the top through to all persons in that organisation. Being a Board member is a
very prized and responsible position that influences the culture, achievements and dynamics of an
organisation through and through.
nswmealsonwheels.org.au 55

Merry Christmas
Issue 4 / 2012
Wintalyka
Christmas dishes from all around the world
by Christine Russell
The food that we have at Christmas is a very important part of the feast and celebrations and
reflects the culture and spirit of a society.
As a comparison I have selected some dishes that form part of Christmas celebrations around the
world.
Australia - roast turkey, chicken and ham with stuffing, Christmas cake/pudding baked with a
silver coin, custard, gingerbread, damper, lollies, champagne, cold turkey and ham, seafood and
salads, trifle, pavlova and mince pies.
France - oysters, foie gras, smoked salmon, crepes, roasted chicken, chestnut stuffed turkey,
goose, dried fruit cake, thirteen deserts representing Jesus Christ and the 12 apostles to include
walnut, quince cheese, almond, raisin, biscuit, paste of candied fruit, nougat blanc and noir, apple,
pear, orange, melon, bread.
Sweden - Christmas smorgasbord to include meatballs, ham, hot dog sausages, spare ribs,
herring, scalloped potato, rye bread, cabbage, beet root, mulled wine, cheese, rice pudding, saffron
buns.
China - stuffed turkey and duck stuffed with diced chicken, smoked ham, peeled shrimp, fresh
chestnuts, bamboo shoots, dried scallops and mushrooms stir-fried with slightly undercooked rice,
soy sauce, ginger, spring onions, white sugar and rice wine.
Japan - Christmas in Japan is all about Kentucky Fried Chicken. Many Japanese make
reservations for their "KFC Christmas Chicken" ahead of time and lines of people appear outside
the KFC outlets just before Christmas day when they are picking up their orders.
I hope that your upcoming Christmas is one that has some of the above dishes, but even if it
doesn’t it is nice to know that the food that you have at Christmas is your personal choice.
Christmas in my household is certainly all about the celebration of life, and the enormous pleasure
of being with your family members and friends to share a meal, whatever it may be, and enjoy the
wonderful experience of meeting for eating.
Merry Christmas
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Wintalyka Issue 4 / 2012
Merry Christmas
A Global Celebrating of Christmas - Cultural
Diversity in Australia
By Christine Russell
In Australia we are Blessed with cultural diversity. We are no longer a homogenous society and
Christmas in different cultures is quite literally celebrated in very unique ways across the country
each year.
Assimilation of different cultures in Australia has meant that depending upon where you were born
you incorporate some of the traditions from your country of origin into your Christmas celebrations.
All over the world, Christmas celebrations reflect local culture and traditions. The festivities can
be startlingly different from country to country, focusing on different aspects of the nativity story.
But whether you're celebrating Sheng Dan Jieh in China or awaiting Pere Noel in France, you're
sharing in the wonder and magic of the Christmas season. Migrants from countries all over the
world to Australia add their own touch of cultural diversity to Christmas celebrations in Australia.
Christmas Traditions in Australia
In Australia, December 25 falls during summer vacation, so many of the country's Christmas
festivities take place outdoors. The most popular event of the Christmas season is called Carols by
Candlelight. People come together at night to light candles and sing Christmas carols outside. The
stars shining above add to the sights and sounds of this wonderful outdoor concert.
Christmas Traditions in China
The small number of Christians in China call Christmas Sheng Dan Jieh, which means Holy Birth
Festival. They decorate their homes with evergreens, posters, and bright paper chains. Families put
up a Christmas tree, called a "tree of light," and decorate it with beautiful lanterns, flowers, and red
paper chains that symbolize happiness. They cut out red pagodas to paste on the windows, and
they light their houses with paper lanterns, too.
Christmas Traditions in England
It is cold, wet, and foggy in England at Christmas time. The day before Christmas is very busy for
families in England. They wrap presents, bake cookies and hang stockings over the fireplace. Then
everyone gathers around the tree as someone tells a classic holiday story, "A Christmas Carol."
Children write a letter to Father Christmas with their wishes and toss their letter into the fire so their
wishes can go up the chimney. After the children fall asleep on Christmas Eve, Father Christmas
comes to visit.
nswmealsonwheels.org.au 57

Merry Christmas
Issue 4 / 2012
Wintalyka
58
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Wintalyka Issue 4 / 2012
Merry Christmas
nswmealsonwheels.org.au 59