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PEOPLE
The role of human resources is pivotal in service organisations, more so in
retail express cargo and logistics management. Over the years, Gati has
evolved into a process-focused company that enables its members to
leverage their competencies fully in line with the objectives of the
organisation.
Flat
The two important value-unleashing initiatives at Gati have been to create a
de-layered organisation that facilitates a quicker decision making and intensive
training.
Training and development
All the employees underwent seven days of training during the yearly review.
This training programme helped them getting acquainted with the new
technology and imbibing the necessary skills for effective implementation of
the Oracle-based GEMS system.
Besides, the senior management of Gati and its group companies participated
in ‘Unnati’ a 360-degree feedback and improvement of business programme,
organised at the Indian School of Business (Hyderabad) in February 2003,
which translated into desired attitudinal responses. Managers underwent skill
development programmes too.
Performance management systems
Performance management was emphasised through the identification of
various challenging key result areas by respective members. Later, a
comprehensive appraisal was conducted while performance review
committees studied member performance at all levels.
Superior recruitment
During the year, a more selective recruitment process was adopted to attract
the right individual for the right job. A batch of 40 industrial engineers were
recruited to help propel Gati in the re-engineering of its business processes,
strengthening the services of the company.
Retention
To enhance member motivation, Gati slowed the practice of external
recruitment from other organisations to create greater member growth
opportunities from within. This rationalised attrition by five per cent.
A stronger reward and recognition system translated into a ‘Work Smart Earn
Smart’ scheme, which was introduced to encourage a culture of stretch,
followed by adequate recognition for deserving members.
Communication
Gatite, the company’s internal communication tool, disseminates relevant
corporate information, in addition to the company’s Intranet.
Benefits
All the company’s members are covered by health and medical benefits.
Thanks to these and other initiatives, cordial relations existed between the
management and the members (1900 as on 30th June 2003).
In 2003-04, the company expects to strengthen its internal leadership and
management development with customised training modules, leading to a
stronger sense of motivation and achievement.
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