Supporter Travel Advice Borussia Mönchengladbach v Manchester City

mcfchelp

1Jy0HUm

Supporter Travel Advice

UEFA Champions League Group Stage

Borussia Mönchengladbach v

Manchester City

Wednesday 30 September kick off 8:45pm (local time)


Manchester City Football Club

UEFA Champions’ League Group Stage

CONTENTS

Page 2-3

Page 4-5

Page 6-7

Page 8

Page 9-11

Supporter Liaison

British Embassy

Passports, Visa and Health Information

Personal Security

Stolen Passports

Lost Wallets

If you are arrested

Borussia-Park Stadium

Transport

Meeting Point and Free Shuttle Buses

Upon arrival at Borussia-Park Stadium

Post-match

Stadium Plans

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 1


Manchester City Football Club

UEFA Champions’ League Group Stage

SUPPORTER LIAISON

As your Supporter Liaison Officer, I along with members of the Safety & Security team will be in Germany to

assist with any issues you may have in relation to tickets, travel or general questions.

I can be contacted by email slo@mcfc.co.uk or by mobile, +44 (0)7827 997817. I will be in Germany from the

evening of Tuesday 29 September through to matchday.

BRITISH EMBASSY

British Consulate-General Dusseldorf: Oststrasse 86

40210 Dusseldorf

www.gov.uk/world/germany

Twitter: @ukingermany

Switchboard: +49 (0)211 94480

The Consular Section of the British Embassy in Dusseldorf is open to the public from Monday to Friday, 9am

until 12pm (closed Wednesday).

Emergency numbers: Police – 110

All other emergencies services including ambulance & fire brigade – 112

PASSPORTS, VISAS & HEALTH INSURANCE

All supporters are reminded that they will need to have the correct documentation for this trip.

• British citizens don’t need a visa to travel to Germany, but your passport should be valid for the period of

the outward and return journeys

• You should obtain a European Health Insurance Card (EHIC) before travelling to Germany, even if you're only

going for one night - it could save you a lot of money if you find yourself in difficulty.

• If you lose your passport or have it stolen, you should report the loss to the local police as soon as possible

in the first instance and obtain a police report. The British Consulate can then provide you with an

emergency travel document (ETD) so that you can leave Germany and return home.

PERSONAL SECURITY

As in any other city beware of pickpockets and bag snatchers at airports, railway stations, around the town

centre and when using public transport. Only carry what you need, leave spare cash and valuable in hotel safety

deposits. Carry a photocopy of the personal details pages of your passport and keep it in a safe place separate

from your passport.

STOLEN PASSPORTS

If your passport is stolen report the loss to the local police as soon as possible and obtain a copy of the police

report. Please be aware that you cannot travel back to the UK without a valid travel document. You will need

to apply to the Consular Section of the British Embassy, Dusseldorf during opening hours for an Emergency

Travel Document. This will mean applying for an Emergency Travel Document at the British Consulate on the

Thursday after the game.

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 2


Manchester City Football Club

UEFA Champions’ League Group Stage

The Emergency Travel Document is a temporary one-way travel document which will allow you to return to the

UK or back to your country of residence. You will need to produce the following:

• a copy of the police report reporting the passport stolen (this is not required for a lost passport);

• one passport-size photograph. There is a photo shop located 5-minutes from the Consulate

• a fee of 135€ (payable in cash or by credit/debit card except American Express)

• Any details you may have of your return travel arrangements

• Authorisation from both parents if you are under 16

LOST WALLETS

If you lose your wallet please try to cancel your credit cards as soon as possible. British consular officials cannot

give you money to help you return home. You can transfer money from relatives or friends in the UK using many

of the reputable commercial money transfer agencies in Germany. You can also use most major credit cards

(and debit cards carrying the Maestro and EC logos) to obtain money from cash machines if you have your PIN.

The British Embassy Germany can provide you with telephone and internet facilities during opening hours.

IF YOU ARE ARRESTED

British consular officials will aim to contact you as soon as possible after being told about your arrest, so that

they can assess how they can help. They cannot get you out of prison, represent you in court or pay your bills. If

you wish to contact a consular official please make this request clear to the local police authorities.

Please ensure you keep the Supporter Liaison Officer updated at any time you speak to the British Consulate,

or have to make use of any of the emergency numbers.

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 3


Manchester City Football Club

UEFA Champions’ League Group Stage

BORUSSIA-PARK STADIUM

The address for Borussia-Park stadium is Hennes-Weisweiler-Allee 1, 41179, Mönchengladbach.

Borussia Mönchengladbach play their home matches at the Borussia-Park stadium, situated in the west of the

city. This new stadium was opened in 2004. In common with most German football stadia, there are standing

places which can be converted to seating for international and UEFA matches. The capacity of the stadium is

54,010 with standing places, reducing to 45,873 in all-seated mode. The stadium is of a rectangular design, with

cover over all supporter areas

TRANSPORT

Borussia-Park is located on the south-western edge of the city of Mönchengladbach, slightly more than 4

kilometres from the city centre and about one kilometre more from the city’s main railway station.

The stadium lies very close to the A61, which runs west of the city. Take exit Holt, turn onto the Aachener Straße

(away from the city), and a few hundred metres later right onto the Straße Am Borussia Park.

Match tickets also serve as tickets for the public transport system in the VRR and NEW regions (equivalent to a

Deutsche Bahn second-class ticket). A bus shuttle service to the stadium leaves every few minutes from the

main railway stations in Mönchengladbach and Rheydt and will take you back to either of these two stations

after the game. The cost of the shuttle bus service is also included in the price of the match ticket. A special train

service also operates after the match. The stadium announcer will provide information about departure times

on the video screens shortly before the end of the game.

Unreserved parking is available at car parks P4, P5 and P6 and costs €5. These car parks can only be reached via

the Mönchengladbach-Nordpark turn-off on the A 61. Coaches must park on car park P4 (€15). Those who

would prefer to park free of charge and wish to avoid having to wait after the game are advised to go to the

main railway stations and use the bus shuttle service provided by NEW.

MEETING POINT & FREE SHUTTLE BUSES

The Mönchengladbach Police have advised supporters to head for the centre of the nearby town of Rheydt on

matchday, where there is a main railway station (with a direct connection from Düsseldorf) and bars and

restaurants available. From this “fan zone” in Rheydt the local authorities will provide free shuttle buses to take

supporters from Rheydt direct to the entrance at the stadium. The journey time is expected to be no more than

15-minutes. Supporters will have to show a valid match ticket to gain access to the free shuttle buses.

MINIMISE THE RISK

• Consider the impact of wearing club colours when not inside the stadium

• Carry your passport at all times. Police conduct checks and want to see originals.

• Carry a note of the address of your hotel (in both English and German) – it can help people give you

directions and ensure that taxi drivers know where you want to go.

• Keep the number of valuables you carry to a minimum - passport, a credit card, your phone and some

money - and ensure they are secured (not in your back pocket).

• Change money at a bank, hotel, or in exchange kiosks – NOT on the street

• Carry the contact number for your travel insurer at all times.

• Carry the address and telephone number of the Embassy so you can call for help.

• Leave a copy of your passport and other important documents safe in your hotel in case you lose the

originals.

• Do not carry weapons of any sort, you may get you arrested.

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 4


Manchester City Football Club

UEFA Champions’ League Group Stage

• As in any other city beware of pickpockets and bag snatchers at airports, railway stations, around the town

centre and when using public transport. Only carry what you need, leave spare cash and valuables in hotel

safety deposits.

• Don’t commit acts of theft: you are more likely to be locked up rather than fined or deported.

The temperature is expected to sunny intervals with an average low of 8°C and average high of 16°C. The local

time is 1-hour ahead of the UK, and the local currency is Euros. Supporters can also find additional security and

travel information as well as areas travellers are advised to not visit on the foreign office website,

www.fco.gov.uk and follow, ‘Travel Advice’ - ‘Germany’.

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 5


Manchester City Football Club

UEFA Champions’ League Group Stage

AT BORUSSIA-PARK STADIUM

Match Tickets:

Stadium Access:

Only supporters with a valid match ticket will be admitted to the ground. Those with

damaged or forged tickets, or people who have lost or had their tickets stolen will not

be allowed access. Entry in to the stadium can be slow. There will be ticket checks and

searches at the entrance to the turnstiles.

Manchester City supporters are seated in sectors 6 and 7 in the South-East corner.

There are also a small number of seats allocated in sector 5, which is defined a neutral

section, albeit located within the home supporter area. Supporters located in sector 5

have been made aware of this in advance. Access is gained via entrance gates 46 and

47.

Turnstiles open at 6:45pm (local time). All supporters must be inside the stadium no

later than 30-minutes before kick-off (8:45pm local time).

Supporters enter the ground through full length turnstiles. There will be a soft ticket

check before supporters enter the turnstiles and a thorough search once you have

passed through. Borussia Monchengladbach stewards will conduct the searching with

local police officers in support.

Once through the turnstiles, supporters will then enter the respective area 5, 6 or 7, as

shown on their match ticket.

Local Police have stated that supporters will not be allowed in the stadium if:

- You do not have a valid match ticket

- You have been prohibited from attending sports events in the past

- You are visibly drunk or under the effect of narcotics

There will be safety netting in place for this match.

Any City supporters in the home areas of the Borussia-Park Stadium face ejection for

inappropriate behaviour and this may result in further sanctions being taken by

Manchester City Football Club.

Accessible Information: Wheelchair spaces are located in block 1A (South Stand) There is a lift to take

supporters up to the viewing platform.

Category One:

Match Programme:

Food & Drink:

Luggage:

Located in the main West Stand. These seats are in the upper tier Block 24a

There will be no match programme produced for this fixture.

Through the turnstiles in a concourse area there refreshment units.

There is no area to leave luggage so please make alternative arrangements at your hotel

or coaches as it will not be permitted in to the stadium.

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 6


Manchester City Football Club

UEFA Champions’ League Group Stage

Acceptable items:

Prohibited items:

Respect the Badge:

Flags or banners (excluding poles) subject to size, language and content

Small bags and backpacks; content will checked upon entry

Small cameras for private use only

No megaphones and drums

No pyrotechnics, smoke bombs or flares

Professional audio or visual recording equipment

No bottles or can will be allowed in to the stadium

Alcohol is banned within the stadium: it is an offence to be under the influence of drink

and drugs when you enter the stadium.

Discretion lies with the Borussia Monchengladbach stewards as to who is deemed a

safety risk, so please drink sensibly or you may face the possibility of not being allowed

to enter the arena.

Manchester City Football Club is proud to have the best fans in the world and with your

help we plan to keep it that way. As guardians of this great Club, and a legacy that spans

more than 130 years, we all have a responsibility to act as ambassadors of not only

Manchester City, but also the City of Manchester.

We recognise that most supporters want to watch a football match and not to listen to

abusive or indecent language from the stands. Discriminatory behaviour which includes,

shouting, chanting or actions such as racist, sectarian, homophobic, sexist or antidisability

behaviour is unacceptable.

If you witness incidents like these please get in contact with a steward as soon as you

can and report your concerns, this will help us to act on them as quickly as possible.

You can also alert the Supporter Liaison Officer by email slo@mcfc.co.uk or by mobile,

+44 (0)7827 997817.

The use of pyrotechnics, flares and smoke bombs is also prohibited and anyone

found in possession of or being associated to these items faces arrest.

Kick it Out:

The ‘Kick It Out' app provides news updates on the campaign’s latest projects, but its

most prominent feature is the ‘Report It!’ function which empowers people at all levels

of the game to report incidents of discrimination.

We are proud to support this campaign. The Kick It Out football fans’ guide to reporting

abuse and discrimination can be found here or download the app today.

Football v

Homophobia

In 2008, the Justin Campaign was formed to tackle homophobia, biphobia and

transphobia in football, and two years later the initiative FvH began. In supporting FvH,

you are not only helping to make football a more inclusive and welcoming environment,

you are also playing your part in making the society we live in a better place for

everyone. Find out more and how you can take action here.

The local police have advised that all supporters arrive at the stadium by 7:00pm (local time), as the security

checks at the entrance may take some time. Anyone not in the stadium by 8:15pm (local time) may not be

allowed access and may be required to wait for 20-minutes after kick off before being allowed entry (if at all).

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 7


Manchester City Football Club

UEFA Champions’ League Group Stage

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 8


Manchester City Football Club

UEFA Champions’ League Group Stage

POST-MATCH

We have been advised it is unlikely there will be a hold back but this is subject to change. This will be

announced via the PA system. If there is a hold back, please be patient and work with the Club at this time.

We have included a Borussia-Park Stadium map which will assist with locating all the entrances on the day. You

can also visit the Borussia Mönchengladbach website www.borussia.de for further information on the club.

We trust you have found this information useful. Should you require clarification or have any questions, please

contact a member of the Supporter Services team on +44 (0)161 444 1894 (option 1, 3) in advance of the match

alternatively use the email or mobile number provided here, on match day.

We wish you a safe flight and look forward to seeing you in Germany.

Lisa Eaton

Supporter Liaison Officer

Manchester City Football Club

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 9


Manchester City Football Club

UEFA Champions’ League Group Stage

BORUSSIA-PARK STADIUM PLAN

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 10


Manchester City Football Club

UEFA Champions’ League Group Stage

STADIUM ENTRANCE

Entrances 46 and 47 under the AUSGANG (exit) sign

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 11


Manchester City Football Club

UEFA Champions’ League Group Stage

VIEW FROM INSIDE THE STADIUM

E: slo@mcfc.co.uk M: +44 (0)7827 997817

Borussia Mönchengladbach v Manchester City, Wednesday 30 September, kick off 8:45pm (local time)

Page | 12

Similar magazines