THE ORGANIZATION INTERIOR SAVINGS CREDIT UNION
Interior Savings Credit Union is the largest credit union based in the Interior of British Columbia
with assets exceeding $2.0 billion. Through its 21 branches, 14 insurance offices, Member
Service Centre, and two Commercial Services Centres, the Credit Union offers personal and
commercial banking and a full range of insurance and wealth management services to
members in 14 communities.
To be the best in the communities they serve.
Interior Savings Credit Union is a member-owned credit union dedicated to understanding and
meeting the financial and related needs of their members with quality products and services.
They have excellent employees who are committed to developing enduring, mutually beneficial
relationships with their members and their communities.
They share the success of their credit union with their members and their communities.
Being fair, honest and trustworthy.
Responsibility: Being accountable to members, employees, colleagues and our communities;
making good business decisions and conducting operations in a fiscally
Encouraging openness, mutual respect and individual development.
Striving for excellence in innovative work practices, products and relationships.
Creating a workplace environment that is diverse, stimulating and rewarding
while recognizing and celebrating individual, work group and organizational
To learn more, visit: www.interiorsavings.com
INTERIOR SAVINGS CREDIT UNION Branch Manager 1
THE OPPORTUNITY BRANCH MANAGER
As a Branch Manager with Interior Savings, you are a key contributor to leading a team. You
will lead your team by servicing member needs and delivering relevant products and services.
You drive the business to increase the member’s share of wallet and assets under
administration. You will focus on activities that align with the strategic objectives of the four
pillars of the Balanced Scorecard of Financial, Member, Business Operations and Learning and
Through your coaching and leadership you will lead your team to increase member
participation level’s and ensures the CU is their primary financial institution. You are
responsible for leading and executing on sales and service strategies in support of your regions
corporate business goals. As a coach and a leader you are actively engaged with your team on
strategies to meet the immediate needs of the members while looking for opportunities to
educate members on alternative channels. You look for opportunities to assist your team with
providing guidance in structuring investment and credit solutions. You foster a positive team
environment through proactive participation in providing assistance to your staff and take an
active role in their career development activities.
With an appropriate combination of knowledge and experience, this position could lead to the
position of Regional Manager, Assistant Vice President Sales and Service, Manager Consumer
Credit, Regional Manager Small Business.
Manage controllable expenses and branch budget;
Maximize the results of the team by developing, communicating and executing monthly
business plans that are aligned with the corporate strategies;
Contribute to the overall success of Interior Savings Credit Union by demonstrating
behaviors that are consistent with Interior Savings Vision, Mission and Values;
Work closely with the Account Managers to ensure a strong branch relationship and to
move members from core services to relationship services;
Coach to and follow the Service Leadership selling model when referring members,
preparing for meetings and asking questions;
Provide weekly coaching to your team in the following areas:
Create branch campaigns to promote ISCU products and services;
Grow business in the community by building relationships with centres of
influence such as realtors, lawyers, accountants, etc.;
Maintain a high level of member satisfaction and address member complaints in
a timely manner; and
Coaching to ensure that potential relationship services members are referred to
Account Managers (e.g. Right member right offer).
Active involvement in working with our other channels; Online, Member Service Centre
in support of servicing the relationship members;
Manage branch security and safety while adhering to corporate policies and
Work closely with the Regional relationship Manager in ensuring a strong branch
relationship and to move members from core services to relationship services;
INTERIOR SAVINGS CREDIT UNION Branch Manager 2
Manage key HR functions;
Interviewing and hiring;
Coaching and training;
Conducting performance reviews;
Initiating performance improvement plans and progressive discipline as needed.
Administer the Collective Agreement and Terms and Conditions of Employment, as
they apply to employees in the branch.
The ideal candidate will possess the following general knowledge and skills:
A university degree in a related field plus the Associate of the Credit Union Institute
designation or an equivalent combination of education and experience;
Seven to nine years of leadership/management experience preferably in the financial
Knowledge of: employment laws and other relevant legislation, strategic management
practices and accounting principles and practices; and
Proven sales and service experience in the financial industry.
Competencies and Personal Characteristics
Communication - Build partnerships by effectively communicating with employees and
members and accessing the needed information to meet needs;
Service Leadership - Through the provision of willing & capable help, reducing
member effort and creating opportunities for learning and education, meet member
needs and build excellent, loyal relationships over time;
Business - Protect and grow the financial strength of ISCU and our members;
Leadership - Application of techniques and people strategies for guiding and
implementing change; and
Team - Promote quality work through effective contribution to, and support for, team
efforts to accomplish the objectives of the team as a whole.
Core Management Competencies
Achieve Business Results – Plan, develop and implement strategies to achieve
results while demonstrating accountability for execution;
Drive the Vision – Articulate the future state and find ways to inspire people to make
required change to achieve the vision;
Inspire Future Leaders – Recognize high potential individuals, engage in career
planning, champion employee development and share the leadership role;
Build High Performance Teams – Align the team with corporate objectives while
building opportunities for cross-functional team collaboration;
Build Partnerships – Establish partnerships leading to joint projects/activities aimed at
developing policies, services and/or value-added products for members; and
Invest in Community – Build and maintain relationships in the community while
promoting ISCU as an organization of choice for new members and employees.
INTERIOR SAVINGS CREDIT UNION Branch Manager 3
A competitive compensation package will be provided including an attractive base salary and
excellent benefits. Further details will be discussed further in a personal interview.
FOR INFORMATION PLEASE CONTACT:
Robin Noftall or Greg Longster
Davies Park Vancouver
#880 – 609 Granville Street
Vancouver, BC V7Y 1G5
Phone: (604) 688-8422
Additional information can be found at: www.daviespark.com
INTERIOR SAVINGS CREDIT UNION Branch Manager 4