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Aviation

Emergency-Response-Handbook-2015-full

• Air Force:

• Air Force: 800-433-0048 • Marines: 800-847-1597 • Coast Guard: 202-372-2100 • For civilian US government personnel casualties in international flight, the Dept. of State Operations Center: (202) 647-1512. Notify U.S. Postal Service • The U.S. Postal Service should be notified if the aircraft was carrying U.S. mail. For Foreign Accidents, Notify Department of State and Civil Aeronautics Administration • If an accident occurs abroad, the airline is expected to notify the Foreign Service Post (U.S. Embassy or Consular Office) for the consular district in which the accident occurs, as well as the nearest office of the Civil Aeronautics Administration for the country in which the accident occurred. (See 22 CFR Section 102.8.) The State Department is required to notify next of kin. Notify Insurance Broker and Underwriters • Aviation insurance policies typically require immediate notification in the event of an accident. Notify Corporate Security • Corporate security personnel should be advised of the accident so they can ensure security at key corporate facilities. It is not unusual for the press to seek access to corporate offices and key personnel immediately after an accident. • Security at the “Situation Room,” the accident site, and on-site facilities is especially critical. Notify Environmental Programs Department • The airline’s environmental programs department should be notified of the accident to evaluate for a possible fuel spill or hazardous cargo situation. • The Environmental Protection Agency, and local government agencies, may need to be notified. Notify Outside Counsel • Outside counsel should be notified and advised to stand by as legal questions arise and employee interviews are requested. Coordinate with Public Relations and Corporate Communications Departments • All press releases and statements to the press should be reviewed and approved by the general counsel’s office. Dispatch Legal Representative to Scene • An attorney from the General Counsel’s office should be dispatched to the accident site to provide advice on legal issues as they arise. It is helpful to have someone permanently assigned to the accident investigation and litigation. Provide Representation to Interviewees • All persons interviewed by the NTSB are entitled to legal representation. (See 49 CFR 831.7.) Given today’s potential for criminal prosecution, as well as civil liability, the airline should not allow any employee to be interviewed by the NTSB without adequate preparation and legal representation. Outside counsel may be best suited to this task. Page 2

Preserve Aircraft Wreckage • The airline is responsible for preserving aircraft wreckage, cargo and data recorders until the NTSB takes custody of it. (See 49 CFR Section 830.10 (a).) • The wreckage and cargo cannot be disturbed or moved except where necessary to remove persons injured or trapped, to protect the wreckage from further damage, or to protect the public from injury. (See 49 CFR Section 830.10 (b).) • When it is necessary to move wreckage or cargo, sketches, descriptive notes and photographs shall be made, if possible, of the original positions and condition of the wreckage and any significant impact marks. (See 49 CFR Section 830.10 (c).) • Prior to turning wreckage over to the NTSB, access should be restricted to emergency workers and airline personnel whose presence is necessary. Identify and Secure Key Documents • The airline must retain “all records, reports, internal documents, and memoranda dealing with the accident or incident, until authorized by the NTSB to the contrary.” (See 49 CFR Section 830.10 (d).) • The airline must “forthwith permit inspection, photographing, or copying” of pertinent records by the NTSB. (See 49 CFR Section 831.9(a).) • The airline should always retain the original records. There is no requirement that original records be given to the NTSB. In fact, it may be a violation of Federal Aviation Regulations if an airline does not maintain custody of certain documents. • Create and maintain a document transmittal log that includes at a minimum; document title or description, date of request, requested by, date delivered, person delivered to, and number of pages. • Documents that are produced to the NTSB should generally be stamped “confidential” to ensure that proprietary information is protected. It is best to err on the side of marking documents confidential since the confidential designation can always be retracted at a later date. • Failure to preserve key documents is not only a violation of federal regulations, but can also be construed as spoliation of evidence in any civil litigation or criminal investigation that may ensue. • Access to the records should be limited to NTSB personnel, persons authorized by the NTSB to participate in the investigation, and legal representatives of the airline. • The following documents, at a minimum, should be immediately identified and secured by the General counsel’s office: • Aircraft Maintenance Records. All maintenance records for the accident aircraft, including any that are not normally retained, should be immediately impounded and placed under lock and key. No one, including the NTSB and FAA, should be allowed to take these documents. The NTSB takes custody of the wreckage and cargo, but the operator is responsible for retaining the records. (See 49 CFR Section 830.10(d).) Do not lose control of these records! • Operational and Maintenance Manuals. All manuals that are updated periodically should be “frozen” in the state of revision that existed on the day of the accident. These manuals include, but are not limited to, the Flight Operations Manual, Pilot Operating Handbook, Quick Reference Handbook, Aircraft Maintenance Manual, General Maintenance Manual, Flight Attendant’s Manual, etc. Copies of the frozen manuals should be retained until the investigation and all litigation has ended. • Flight Records. Identify and secure all flight planning and release documents for the accident flight. (Flight plan, weather briefing, notams, aircraft maintenance history, current deferred items, planned and final weight manifest, ACARS/Arinc communications traffic) • Passenger Records. Passenger tickets and computerized passenger records should be identified and secured. Page 3

  • Page 1 and 2: Aviation Emergency Response Handboo
  • Page 3 and 4: Table of Contents Initial Response
  • Page 5: In general, the following priority
  • Page 9 and 10: • Law Enforcement. Be mindful tha
  • Page 11 and 12: SUPPLEMENTAL CHECKLIST FOR ACCIDENT
  • Page 13 and 14: Provide Representation to Interview
  • Page 15 and 16: o Consider security measures at hot
  • Page 17 and 18: answered by the airline, and which
  • Page 19 and 20: coordinated, consistent and orderly
  • Page 21 and 22: The accident: When the airline wa
  • Page 23 and 24: After the On-Scene Investigation Wh
  • Page 25 and 26: NTSB DOCUMENT COLLECTION/PRODUCTION
  • Page 27 and 28: 6. A list of all maintenance and no
  • Page 29 and 30: FORM APPROVED FOR USE THROUGH 09/30
  • Page 31 and 32: NATIONAL TRANSPORTATION SAFETY BOAR
  • Page 33 and 34: Description of Damage to Aircraft a
  • Page 35 and 36: PILOT “A” INFORMATION Pilot “
  • Page 37 and 38: ADDITIONAL FLIGHT CREW MEMBERS (Exc
  • Page 39 and 40: ADDITIONAL INFORMATION (Please type
  • Page 41 and 42: Government, or an aircraft owned an
  • Page 43 and 44: (i) Lands or departs on a taxiway,
  • Page 45 and 46: OVERVIEW OF THE AVIATION DISASTER F
  • Page 47 and 48: FEDERAL FAMILY ASSISTANCE PLAN FOR
  • Page 49 and 50: APPENDIX D-Joint Family Support Ope
  • Page 51 and 52: Operations Center (JFSOC) to partic
  • Page 53 and 54: GENERAL MISSION TASKS The family as
  • Page 55 and 56: VICTIM SUPPORT TASK 1-National Tran
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    15. If the accident is determined t

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    15. Provide logistical support to f

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    VICTIM SUPPORT TASK 3-American Red

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    8. Using a specially trained FAC te

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    VICTIM SUPPORT TASK 7-Department of

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    COORDINATING INSTRUCTIONS 1. The po

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    APPENDIX A Aviation Disaster Family

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    “(2) are individually informed of

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    passenger, any possession of the pa

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    (A); (C) an analysis of any inconve

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    (regardless of its condition) of th

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    day.” (2) Enforcement.--Section 1

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    (a) Inclusion of Nonrevenue Passeng

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    “(18) An assurance that, in the c

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    Schematic of a Family Assistance Ce

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    6. Maintain locations and telephone

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    developments. If foreign consulate

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    APPENDIX E Sample Format for an Aft

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    APPENDIX G Victim Support Tasks-Che

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    Victim Support Tasks Air Carrier Ta

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    Victim Support Tasks Air Carrier Ta

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    Victim Support Tasks - Victim Ident

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    Victim Support Tasks - Assisting Fa

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    Victim Support Tasks - Assisting Vi

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    Air Carriers Who constitutes a fami

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    Due to the physical dangers and psy

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    The American Red Cross can also ass

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    Who is considered a family member f

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    For more information, a brochure, t

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    coordinated with the NTSB Major Inv

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    What is the FBI ERT? The FBI Eviden

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    APPENDIX J References 1. Presidenti

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    VST Victim Support Task - 75 - Fede

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    • Some plans offer education and

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    COPING STRATEGIES SELF-ASSESSMENT D

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    • Provide name and number of dire

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    • As soon as personal effects are

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    (5) To arrange a suitable memorial

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    (2) Board assistance. - If this sec

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    (7) An assurance that any unclaimed

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    Subsec. (c). Pub. L. 106-181, Sec.

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    TITLE 49 - TRANSPORTATION SUBTITLE

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    (13) Resources for plan. - An assur

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    I. GENERAL CONSIDERATIONS YOUR PART

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    Attachment CONFIDENTIAL COMMUNICATI

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    OVERVIEW OF NTSB ACCIDENT INVESTIGA

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    Accident within the United States S

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    • Immunizations for rescue worker

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    NTSB STATUTORY AUTHORITY AND RELATE

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    (A) any report of a confirmed posit

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    paragraph (1) may have been caused

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    (c) Avoiding Unnecessary Interferen

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    (d) Pa se nge r Lists.— (1) Re qu

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    (b ) CivilActionsb y Attorne y Ge n

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    ecorder recording is not available.

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    TITLE 49--TRANSPORTATION CHAPTER VI

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    Sec. 831.5 Priority of Board invest

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    epresentative of the Board and pres

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    Sec. 831.12 Access to and release o

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    TITLE 49 -- TRANSPORTATION SUBTITLE

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    HISTORY: [49 FR 32853, Aug. 17, 198

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    49 CFR 845.22 § 845.22 Te ch nical

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    HISTORY: 44 FR 34419, June 14, 1979

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    (b ) W h e n a p e tition for re co

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    SECTIONS OF OSHA REGULATIONS RELEVA

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    PRINCIPLES OF L*DERSTANDING BETWEEN

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    other on an on-going basis, especia

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    September 30, 1999 Mr. Dan Campbell

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    49 USC Section 1155 Aviation Penalt

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    ATTORNEY-CLIENT AND WORK PRODUCT PR

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    SAMPLE INTERNAL MEMO RE: WORK PRODU

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    e. Documents that might otherwise b

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    DISCOVERY OF ELECTRONICALLY STORED

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    ___ hard copies of documents ___ el

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    FEDERAL RULE OF EVIDENCE 407 Rule 4

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    I. Airline Accidents Result in Crim

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    Since 1909, courts have held corpor

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    ADVICE TO EMPLOYEES ON GOVERNMENT I

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    The Entry: The Witnesses: The Searc

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    f. The identity of the place to be

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    TITLE 18 - CRIMES AND CRIMINAL PROC

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    shall be fined under this title or

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    concluding provisions. Subsec. (d).

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    FEDERAL GUIDELINES FOR TREATMENT OF

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    FAA CERTIFICATE ACTIONS AGAINST AN

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    must contain the name and address o

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    The Ninth Circuit first addressed t

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    NATIONAL TRANSPORTATION SAFETY BOAR

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    FOREWORD NOTE: This manual is a Nat

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    3.6 Group Chairmen Responsibilities

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    A. IIC Checklist B. Cockpit Voice R

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    1. Pre-Investigation Preparation 1.

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    (3) notify GA, PA, and TDA; (4) not

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    accidents of this type, location of

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    If an FAA airplane is available, th

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    The backup IIC or another AS-10 sta

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    confirm that the rental costs are i

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    • Introduce the participants of t

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    As the investigative groups are for

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    All Safety Board personnel travelin

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    that each member of the group has r

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    the group chairmen on the implicati

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    answer questions following the brie

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    investigation and any particular pr

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    eports. Other tasks to be performed

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    Each group chairman will submit a P

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    they exist. It is NTSB policy to re

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    The IIC/hearing officer is responsi

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    exhibit are made and prepared for d

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    Typically, the prehearing conferenc

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    likely to have need for issuing a s

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    4.10 Party Submissions Although the

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    Directors’ draft. At each level o

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    Even if the issue under discussion

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    4.15 Petition for Reconsideration A

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    When working on an overseas investi

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    states that the Safety Board would

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    iefings will occur daily and will l

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    TABLE OF CONTENTS FOREWORD ........

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    FOREWORD Historical background Stan

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    Contracting States are invited to k

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    Table A. Amendments to Annex 13 Ame

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    INTERNATIONAL STANDARDS AND RECOMME

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    asis, the States constituting the a

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    CHAPTER 3. GENERAL Note.— Guidanc

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    CHAPTER 4. NOTIFICATION Note 1.—

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    4.5 Recommendation.— The State of

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    CHAPTER 5. INVESTIGATION RESPONSIBI

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    Flight recorders — Accidents and

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    5.16 When an aircraft involved in a

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    g) participate in off-scene investi

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    6.3.2 Recommendation.— The State

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    CHAPTER 7. ADREP REPORTING Note 1.

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    CHAPTER 8. ACCIDENT PREVENTION MEAS

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    APPENDIX. FORMAT OF THE FINAL REPOR

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    1.11 Flight recorders. Location of

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    ATTACHMENT B. NOTIFICATION AND REPO

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    ATTACHMENT C. LIST OF EXAMPLES OF S

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    The flight data recorder and the co

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    (4) supervise the expenditures of t

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    consistency because the authority t

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    NOTES: Code of Federal Regulations:

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    (C) If a Federal law enforcement ag

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    In this section, the word "conditio

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    National Transportation Safety Boar

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    Alcohol Testing: § 120.215 Covered

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    □ □ □ 1.07.09 Do you make the

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    7 FAM Exhibit 1830(A): Checklist of

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    (1) The identifying abbreviation "A

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    7 FAM 1831 INTRODUCTION (CT:CON-212

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    (1) Twelve Mile Limit: On December

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    . Other Legislation Relating to Tra

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    (c) (d) Command center at home offi

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    (2) Sensitivity Training from the F

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    sources that are free to report uns

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    • New Zealand - Transportation Ac

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    (b) (c) Post convenes post's Emerge

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    (1) Check local hospitals, morgues

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    Note : Forcountrie sth at are p art

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    the effects to a third party, such

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    (2) The Department is recognized as

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    (e) The Parties will exercise dilig

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    Federal Register of August 2, 1995,

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