2015 - 2018




2012-2015 I



Poverty runs deep even here in one of the

most affluent areas in the nation. In Santa

Clara County, nearly 18.7% of our population

cannot afford basic necessities each month

without financial assistance, according to the

Supplemental Poverty Measure. The income

inequality in the county has made it a day-today

struggle for many residents to afford the

high costs of housing, food, transportation, and

health care. Poverty is complex and there is no

single solution.

At Catholic Charities, our approach to poverty

is multi-faceted and based on the needs

and strengths of our participants. This report

demonstrates the results of our efforts over the

past three years based on our agency’s strategic

plan from 2012 to 2015.

Over the past three years, Catholic Charities

of Santa Clara County helped 162,000 of our

neighbors living in poverty, from infants and

toddlers to seniors, from people struggling with

mental illness, incarceration and homelessness

to immigrants and refugees seeking safety and

a new life. We accomplished this at 80 sites

throughout Santa Clara County through more

than 40 programs including our early childhood

and after-school education, nutrition programs,

older adult services, behavioral health services,

housing, job training and placement, asset

development, refugee resettlement, and

immigration legal services. We also convened

partners to advocate for policy changes and to

develop innovative solutions to poverty.

Thanks to the support of our generous donors

and volunteers, we have been able to make

a difference for many families and individuals

struggling to get by. At-risk youth in the most

crime-ridden areas of the county have a safe

place to go to after school where they can

participate in activities that increase their selfesteem,

planting the seeds that will help them

break out of poverty. Low-income seniors can

receive a warm, nutritious meal, sometimes

the only meal of the day, five days a week.

Homeless veterans have been able to get the

counseling, medication, and housing needed

to feel whole again. Young refugees from

war-torn countries were placed with loving

foster families and are now thriving. We could

not do this work without the support of the

greater community and teamwork with our

collaborative partners.

Our programs focus around seven priority

areas where we know we can make a

difference and can measure the impact of our


1. Education

2. Food

3. Health

4. Housing

5. Income

6. Advocacy & Convening:

Step Up Silicon Valley

7. Social Enterprise

Education Agency participants will increase their

levels of literacy, resiliency, and 21st Century skills

from cradle to career.

■■10,530 students enrolled in our CORAL (Community Organizing

Resources to Advance Learning) after-school literacy program.

1,266 were below-basic English language learners and are now

reading at grade level.

■■85% of students scored 70% or higher in assessments of resiliency.

■■878 participants re-engaged in high school, attended college or

vocational education.

Result: More students are prepared to graduate with

skills for the 21st century.


Mayra participated in a brainstorming process

for our Washington United Youth Center (WUYC)

when she was in 5th grade. In high school, she

became a member. After high school, Mayra

studied broadcast journalism and graduated from

San Jose State University. She joined Telemundo

48 producing newscasts and reporting for the six

o’clock news, and helped launch the first Spanish

morning newscast in the Bay Area. In July 2015,

Mayra joined Pacific Gas and Electric Company

(PG&E) as the utility’s lead spokesperson for the

South Bay and Central Coast. She is in charge of

developing and executing external and internal

communications plans to inform and engage

media, customers, and employees. “When I was

young, Catholic Charities opened doors to a

world that seemed out of reach for me,” said

Mayra. “I found a place where I was respected

regardless of my socio-economic status or

nationality. I was surrounded by positive role

models and was reminded every day that

anything is possible.”

Food Agency participants will have consistent and

stable access to a nutritionally balanced diet.

■■262,948 warm and nourishing meals were served to low-income

seniors by Catholic Charities staff and volunteers at Eastside

Neighborhood Center and John XXIII Multiservice Center.

■■32,092 bags of groceries have been distributed to low-income seniors.

■■4 new Community Gardens planted.


More people eat life-sustaining nutritious food.

Health Agency participants will maintain and

improve their total well-being via holistic services

and care coordination, leveraging new service and

funding opportunities.

■■1 new Integrated Behavioral Health Primary Care Clinic opened at

John XXIII Multiservice Center.

■■16,590 clients are involved in wellness and physical activities.

■■250 clients receiving integrated mental/physical health care.


More people are physically and mentally healthier.


Angela has become a better parent to her

children after attending regular, supervised

therapeutic family visitation sessions

through our Kindred Souls program. She’s a

single mother raising three kids ages 2, 5,

and 10. Angela lost custody of her children

about a year and a half ago.

Soon after, with the recommendation

of her social worker at the Department

of Family and Children Services, Angela

started attending the sessions with her

kids, who were in foster care.

Since then, Angela and her children have

changed for the better. With the skills

and techniques she learned from the

therapeutic sessions, Angela says, “I feel

more confident now in understanding

my kids’ emotional needs. I know how

to set limits and how to handle stressful

situations, thanks to the guidance of

my social workers at Catholic Charities.”

She is doing everything she can to regain

custody of her children, and her social

workers are confident that things will work

out for their family.


Paul, a Vietnam vet, came to the Mission

Rebuild program after living on the streets

for nearly six years with an undiagnosed

mental disorder. He found it hard to

get along with people. He was moving

from shelter to shelter, to homeless

encampments, until he listened to his

sister when she urged him to contact

Catholic Charities. “I don’t know where I

would be if it wasn’t for Mission Rebuild

and Catholic Charities,” says Paul. “The

program has truly helped me turn my life

around. I was able to find an apartment

with the help of my case manager. I am

now going to counseling and receiving

the medication that I need. I am much

happier and appreciate how lucky I am

to have benefited from this program.”

Housing Agency participants will find and maintain

safe, decent, stable, and affordable housing.

■■2,427 participants are housed in affordable housing.

■■408 formerly homeless individuals are now permanently housed.


More people live in safe, decent affordable housing.

Income Agency participants will increase

their income through employment and asset


■■614 individuals received job placements at an average of $11.43

per hour.

■ ■$4,369,220 claimed by our clients in Earned Income Tax Credits (EITC)

and other tax refunds.

■■6,460 Green Cards or work authorizations were obtained.


More people have jobs with earned income and assets.

Advocacy Catholic Charities will increase public

awareness of poverty, help to change policies

related to poverty, and incubate innovative povertyreduction


■■Minimum wage increased in San Jose.

■■Pay For Success implemented in Santa Clara County.

■■840 participants engaged in Poverty Simulations.

■■91 organizations have partnered with us to reduce poverty.

■■26 Parishes engaged in Parish Partnerships.


Policies have changed to improve lives of people in


Social Enterprise Catholic Charities will provide

agency participants employment through multiple

agency-supported social enterprises.

■■104 jobs have been created through our Social Enterprise,

Day Break Cares.

■ ■$1,562,530 income and benefits have been generated through

Day Break Cares.


More people are employed with revenue generated

for the agency.



Approximately 54,000 individuals served

throughout Santa Clara County annually.



123,624 Hot Meals Served to Seniors

16,464 Bags of Groceries Distributed


743 Participants Housed in Affordable Housing

63 Homeless Individuals Permanently Housed



44 Students Entering Kindergarten with Required Basic Skills

83 Percent of Youth Scoring 70% or Higher in Resiliency


495 Below Basic English Language Learners now Reading at

Grade Level

385 Participants Re-engaged in High School, Attending

College or Vocational Education



2,813 Participants Involved in Wellness and Physical Activity

200 Participants Served in Integrated Primary Care –

Behavioral Health Clinic


149 Job Placements

189 Participants Maintaining Job Retention 120-180 days

$12.97 New Average Hourly Wage

$77,814 Saved Towards Asset Attainment

$1.1 Million Amount Claimed in Earned Income Tax Credits

and Other Tax Refunds:

1,506 Green Cards or Work Authorizations Obtained

23 Social Enterprise Jobs Created

$476,559 Social Enterprise Income and Benefits


2015-2018 STRATEGIC PLAN – Executive Summary



Creating Pathways from Poverty to Hope and Opportunity

A national leader in social innovation initiatives, Catholic Charities

of Santa Clara County is at the forefront of the movement to cut

poverty in Silicon Valley. As a member of Catholic Charities USA, we

are committed to going beyond service delivery by advocating and

incubating innovative solutions to poverty.

Recognizing the growing challenges of poverty in the midst

of plenty, over the next three years Catholic Charities of Santa

Clara County plans to realign its resources to a more efficient

and effective model to address three aspects of poverty: chronic,

generational, and situational. Each aspect requires a targeted

approach focused on poverty alleviation, poverty prevention,

or poverty reduction, guided by our three-fold mission of

service, advocacy, and convening, in order to realize a vision of a

transformed community.

Through the achievement of new strategic inputs and

improvements in client outputs and outcomes, this strategic plan

offers a roadmap for changing the lives of individuals and families

for good. Together, we are creating pathways from poverty to

prosperity, opportunity, and hope.

HOPE STARTS HERE Our Strategic Intent

Catholic Charities of Santa Clara County is a comprehensive social

service and social change organization. We employ multiple services

aligned to impact the underlying reasons for poverty. In order to

achieve our vision of hope and opportunity and to meet our social

impact goals we need to transform our own agency approach.

1) BECOME CLIENT-CENTRIC rather than being driven by a

service-centric model;

2) ADVOCATE FOR POLICIES and best practices that address the

barriers and root causes of poverty;

3) INCUBATE SOCIAL INNOVATION initiatives to discover new,

sustainable solutions to poverty;

4) STRENGTHEN THE INFRASTRUCTURE to improve efficiency

and effectiveness; and

5) TRANSFORM THE FUNDING MODEL for greater flexibility in

service design.

Improved Participant Outputs and Outcomes

By focusing on these strategic inputs, Catholic Charities should

realize improved results not just in the number of services

provided to more people, but in the progress people have made

in improving their living situations in relation to developing

resiliency and engagement in community, accessing nutritious

food, increasing their physical and mental health, living in safe,

decent, affordable housing, obtaining a quality education and

employment, thus gaining sufficient income and assets to make

ends meet.

Outcomes are measures through the Self-Sufficiency Measure

developed from Catholic Charities’ Step Up Silicon Valley network.








These Outcomes in Turn Will Lead to…Social Change

According to the Supplemental Poverty Measure, one in five

residents (18.7%) in Santa Clara County live in poverty. The

way individuals and families experience poverty varies widely.

Poverty is complex, deeply-rooted, and cyclical. Some encounter

unforeseen circumstances that lead to short-term, situational

poverty. This sudden vulnerability can last into a long-term

state of chronic poverty. Eventually, the challenge of poverty

can be passed down to affect the lives of children and youth as

generational poverty grows.

In the next three years, our social change impact goals will

directly target these three states of poverty through strategies of

alleviation, prevention, and reduction:

1) We alleviate chronic poverty by helping vulnerable clients

achieve stability that upholds dignity;

2) We prevent the growth of generational poverty by

engaging children and youth in opportunities that disrupt the

cycle of poverty; and

3) We reduce situational poverty by creating pathways of

economic opportunity.

Social Impact

Our most vulnerable residents in chronic poverty will achieve

stability and dignity with the support and resources to make ends

meet. Children and youth in generational poverty will improve

their academic success and develop the resiliency to disrupt the

cycle of poverty. Adults in situational poverty will learn skills and

form networks that enable them to gain the income and assets to

find a path out of poverty.


We envision a valley where every child has the opportunity to learn

from cradle to career and lives in a neighborhood free from fear,

where families can afford to live in safe and decent housing and

eat nutritious food, where enterprising workers can earn enough

to make ends meet and save for the future, where immigrants are

welcomed, and where those who are imprisoned, physically and

mentally ill, elderly, and vulnerable can find healing and hope.


Catholic Charities of Santa Clara County serves and advocates

for individuals and families in need, especially those living in

poverty. Rooted in gospel values, we work to create a more just

and compassionate community in which people of all cultures and

beliefs can participate.


Catholic Charities of Santa Clara County

2625 Zanker Rd.

San Jose, CA 95134


Catholic Charities

of Santa Clara County



Catholic Charities

of Santa Clara County



Charities of

Santa Clara



pathways of

hope and


for those

living in


Catholic Charities of Santa Clara County

2625 Zanker Rd.

San Jose, CA 95134


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