Helping You to Create the Most Productive and Engaged Organization in the World.

Rialto
Productivity Breakthroughs
Through People
www.rialtoconsultancy.com

RIALTO
We at Rialto help leaders and organisations to experience productivity breakthroughs
through people. The key to sustained leadership success is to focus
both on productivity improvement AND employee engagement. You optimize
success when your people are teamed up with you to optimize productivity
and business results.
We at Rialto are business and leadership
transformation specialists. We are problem
solvers, partners and pioneers. We deliver
transformation and change management solutions
which secure exceptional results.
Rialto Consultancy has been helping thousands
of leaders and hundreds of business
to succeed. It helps organisations to experience
breakthroughs in productivity AND
employee engagement at the same time. It
helps executives to become great leaders and
to advance their careers.
We have partnered with clients from a broad
range of industries, from the world’s largest
companies to medium-sized organisations. We
have assisted over 300 public and private
sector corporate clients to develop the strategies,
capabilities, and people that will take
their organisations to the next level. Should
people need to leave the organisation, we
help them to reinvent and reinvigorate their
careers in a new direction through our highly
rated executive transition programmes.
At Rialto we still believe in old fashioned
values like integrity, quality, trust, and collaboration,
and we also know that we need
to foster and encourage innovation. We have
the courage to question the status quo and
to seek out new solutions for the increasingly
difficult challenges our clients face with the
VUCA world.
Whether we are helping to transform the
performance culture, or attract rare talent into
an organisation, or supporting individuals to
reinvent their careers when they transition
to seek out new challenges, our team can
be relied upon to deliver the best possible
outcomes.
With in-depth experience in assisting bluechip
organisations succeed through their people,
Rialto consultants have facilitated some
of the most complex change management and
business improvement programmes.
We have won a number of awards for our
work. These include:
• 2015 Winner: Business and Leadership
Transformation Specialists - UK (Corporate
Livewire Global Awards)
• 2015 Winner: Transition Coaching Consultant
of the Year (M&A Today Global)
• 2015 & 2014 Winner: UK Transition
Coaching Consultant of the Year (ACQ5
Global Awards)
• 2014 Winner: Transition Coaching Consultant
of the Year (Corporate INTL Magazine
Global Award)
• 2013 Finalist: CIPD People Management
Award
• 2013 Finalist: HR Distinction Award in
Adding Value category
• Winners of Outstanding Organisation of
the Year (SME) (CMI National Management
& Leadership Awards)
We have an enviable record of helping organisations
improve leadership effectiveness,
employee engagement, and ultimately productivity
with an impressive return on investment.
Why not contact us to hear a worthwhile,
unbiased, and objective outside perspective?
Richard Chiumento
Chief Executive Officer

We start by helping you to establish a productivity
AND employee engagement baseline
We develop productivity and employee engagement baselines for your organisation.
We help you to know how your functions and processes compare with
the best. We help you to make significant productivity improvements and build a
passionate culture of excellence.
With solid baselines in hand, we help you to
identify improvement opportunities with the
greatest potential return on investment.
PRODUCTIVITY
We define your processes by developing an
enterprise process model for your organization.
This helps everyone to understand the major
functions and how they work together to deliver
products and services to your customers.
We identify your current productivity levels for
major functions. In most cases we can quickly
provide you benchmarks of how functions compare
to median and top performers. We then
help you to identify the improvement opportunities
with the greatest return on investment.
We work with you and your teams to boost
your productivity by using best practice insights
and the tapping into their insights. We use a
rapid-results productivity improvement approach
to expedite and optimize your success.
EMPLOYEE ENGAGEMENT
The most significant way to sustain the success
of your organisation is by improving
employee engagement. When employee engagement
levels are high, employees are passionate
about their work, the leaders they work for,
the people they work with, and the success of
the organization. We assess your employee
engagement levels through surveys and more
importantly through representative interviews.
We provide you best practices on how you can
most effectively improve your employee engagement.
Most importantly we work with you
to lay-out and implement an accelerated roadmap
to successfully create a highly passionate
workforce.

When PRODUCTIVTY and EMPLOYEE
ENGAGEMENT are focused on at the
same time in a smart and collaborative
way, you develop passion and synergy
instead of a destructive “management
vs. employee” environment.
We excel at change management
Recent studies from McKinsey’s Harvard Business
School and The Institute of Management
suggests that traditional models of restructuring
do not deliver the promised results and traumatise
the workforce. Other studies bear out that 70% of
change initiatives fail.
The topic of change has been a top long-standing
priority for Rialto. It has conducted detailed research,
and has implemented an award winning
methodology which offers organisations fast effective
change management alternatives to adapt to
new markets and improve overall business performance
and win with customers.
There are many reasons that restructuring and
change initiatives in general fail. One is the failure
of organisations to focus. Often managers and
employees receive several conflicting messages
and priorities. This makes it a challenge to know
what to do at a practical level.
Often leaderships’ behaviour doesn’t demonstrate
real support. They may provide lip service but
often really don’t buy-in.
Often they are anxious about the implications
of the change in their own lives.
Employees most rapidly adopt change when
they: see its immediate relevance and benefit,
observe new conduct in their leaders, and
understand how the change fits into their
workflows.
We at Rialto help you to implement rapidresults
change projects. Under rapid-results,
teams are not charged to simple develop recommendations.
Rather, they are commissioned
to produce measurable results quickly. Being
held to results, motivates teams to find and
implement solutions that work. With the right
facilitation and tools, our rapid-results teams
learn how to develop solutions iteratively.
This includes breaking their projects into several
mini-projects. This approach helps teams
to quickly test solutions, see what works and
doesn’t in the real world. It helps them to iteratively
refine their solutions while delivering
both short-term and long-term results.
Employees and managers often resist change
because they honestly don’t see its relevance and
how it will benefit them and the organization.

Operations (Processes)
Operations improvements are generally halted, deterred, or slowed down by
conflicting agendas, politics, and the fear of change. As a third-party, we help
your leaders and teams to set these aside and to focus together on what is
right and most important for the organization.
We identify and review your processes by
developing an enterprise process model. This
important macro view helps all parties to quickly
understand the major functions in your organization,
and how they work together to deliver
products and services to your customers.
We then identify the productivity levels for your
major functions. In most cases, we can provide
you quick benchmarks from our knowledge
repositories of how your processes compare to
median and top performers.
We then help you in identifying those operations
with the greatest short-term and longerterm
improvement ROI potential. For the target
top improvement ROI processes, we work with
your teams to define, measure, assess, and
make improvements. To accelerate progress, we
leverage best practice insights. We also utilize
principles and methods from rapid-results, leansigma,
and agile/scrum approaches. For more
complicated processes, we use modeling and
simulation software to assess performance and
to and run improvement scenarios.
As soon as the new or improved processes are
defined, we utilize a deliberative practice training
approach to expedite and optimize mastery of
the new protocols and skills needed to succeed.
Overview of Steps
1. Develop Enterprise Process Diagram
2. Measure Productivity and Other Key Performance
Factors
3. Identify Processes with Greatest Short-Term
and Longer-Term Improvement ROI Potential
4. Define Improvements Based on Best Practices
and Other Insights
5. Implement Improvements Based on Rapid-
Results Approach
6. Leverage Deliberative Practice Training to
Expedite Mastery of Protocols and Skills

Habits, Skills, and Strengths
To accelerate your success we focus on the adoption of best practices or
innovations using our award-winning change management approach. Most
change efforts fail in the implementation phase - in large part because clear
processes, tools, and protocols have not translated into practical habits and
ultimately the skills and strengths needed to excel.
Having clearly defined and developed processes
and tools in place is a good start, but is not
enough to succeed. Employees need to have
passion for their work, the right habits and ultimately
skills, and strengths to succeed.
We help your leaders to effectively lead their
teams in acquiring the practical habits, skills,
and ultimately strengths needed to succeed.
Most training and development approaches don’t
lead to sustained success. Our approach is different.
athletes, etc. They clearly and specifically
define the skills they want to excel at. They
divide those skills into tiny activities that need
to be mastered. Then they practice each activity
repeatedly, and observe each time what happened.
We help your employees to learn through a
deliberative training and practicing approach that
includes setting up systems to provide ongoing
monitoring and feedback.
We know that deliberative practice, passion, and
some degree of talent are the keys to developing
expertise in any area. Researchers have
found evidence that people who attain mastery
of a field, whether they are violinists, surgeons,

Product & Service Development
We help your teams to leverage product development best practices, and to capitalize
on the appropriate lean startup, agile/scrum, lean six sigma, and rapid-results
principles and methodologies that expedite results.
The lean startup methodology emphasizes
experimentation instead of elaborate planning,
developing a just-in-time features pipeline of
requirements, building minimum viable features,
and validating that new features actually solve
customer problems.
Scrum is a subset of Agile Development and is
an iterative development approach. Scrum borrows
many principles from lean sigma manufacturing
and applies them to development.
Lean Six Sigma helps to eliminate waste and to
improve quality.
Rapid-Results is a process that mobilizes teams
to achieve results over a rapid time frame.
We also leverage the wisdom of Dr. Robert
Cooper’s critical success factors for new product
development:
• Seek Differentiated, Superior Products
• Up-Front Homework Pays Off
• Build-in the Voice of the Customer
• Demand Sharp, Stable, and Early Product
Definition
• Plan and Resource the Market Launch Early
in the Game
• Build tough Go/Kill decision points into your
process - a funnel, not a tunnel
• Organize Around True Cross-Functional
Project Teams
• Attack from a Position of Strength
• Build an International Orientation into Your
New-Product Process
• The Role of Top Management is Central to
Success

Leadership and Culture
Overview of Projects
We help you to develop a highly engaged and productive strength-based
culture where employees trust the people they work for, love their work, and
enjoy the people the work with.
Gallup and The Great Place to Work Institute
(producers of the “FORTUNE 100 Best Companies
to Work For”) have been collecting and
analysing vast amounts of data for decades on
what constitutes a great and productive workplace.
Through their ongoing research, it is clear
that what employees want most is a trustworthy
leader. In other words, employees want to
trust the people they work for. Employees also
want to have pride in the work that they do.
Furthermore, they want to work in an environment
of camaraderie, where they enjoy the
people they work with.
People are most productive when they are able
to focus on and use their strengths. Gallup
found, after researching 1.4 million people and
50,000 teams, that there was only one question
that consistently and more effectively predicted
whether a person was part of a high performance
team. The question was, “at work, do
you have an opportunity to use your strengths
every day?”
Most cultural improvement efforts do not succeed,
because they do not effectively address
root causes. We help you to:
1. Assess the current culture not only through
surveys but through representative sample
interviews.
2. Train leaders, regularly assess their progress,
and provide them constructive feedback.
3. Provide outplacement services for those
leaders who feel they don’t fit the new
culture.
4. Involve leaders and employees as team
members in the various change initiatives
(e.g., operations improvement, product
development, skills development, strategy
development) where they get to experience
first-hand what a great culture feels like.
Leadership Challenges Today
• According to an ongoing study by Gallup
involving over 25 million employees around
the world, only 13% of employees are engaged
in their jobs. That means that only
one in eight workers feel they are making
a positive contribution and are committed to
their job and organization.
• After analysing the emotional intelligence
profiles of a million-plus people, Travis Bradberry,
the author of Emotional Intelligence
2.0 and the cofounder of Talentsmart, found
that on average CEOs have the lowest EQ
scores of any job title. Ironically, the best
performing CEOs are those with the highest
EQs.
• Based on a study conducted by Gallup from
2005 to 2008, what the average person
values most in a leader is: Trust, Compassion,
Stability, and Hope.
• According to The Great Place to Work
Institute, employees most importantly want
to have trustworthy leaders. Unfortunately,
trust is an increasingly scarce commodity.
Those leaders who are genuinely trustworthy
and develop trusted relationships will be
in greater demand.
• Trustworthy leaders have integrity. They are
that ones the others can rely on. They care,
they want the organization to succeed, and
they want their people to succeed.

Strategy + Implementation
STRATEGY DEVELOPMENT
Strategic plans are often seen as being inflexible
and irrelevant in today’s dynamic world.
They are also looked as being top-down driven,
fear-based, unrealistic, with little input from
those that regularly engage with the customers
and do the work.
In large organizations, strategies are often
developed by top executives in seclusion at lavish
offsite locations. At lower levels, unit plans
are typically developed by mid-level managers
within the context of the budgeting process.
Consequently, strategic planning isn’t seen as
being very open and strategic, but very agenda
driven. Unfortunately, it is seen by many as an
elitist, political affair with unsavoury characters
trying to finagle and push their private agendas
instead of focusing on the common good of the
organization.
We help your organization to create agile
strategic plans that greatly enhance the culture
you seek to develop. As trust is developed,
the planning process engages and excites your
people. It taps into their insights and wisdom.
Simon explains that, “people don’t buy what you
do, they buy why you do it.” So we encourage
you to start with the “why.” The “why” is the
“purpose, cause, or belief that inspires you to
do what you do.” Once you define the “why,”
you define what you need to do, and “how” to
do it.
STRATEGY IMPLEMENTATION
Most fail in successfully implementing strategy.
We help you to bridge that typically wide
“strategy gap.” Typically project teams aligned to
strategic initiatives are formed to do their part
to make the organizational strategy a reality.
These teams focus on restructuring, improving
operations, reducing costs, developing products
and technology, etc. Our experience in running
corporate project offices supporting hundreds of
these type of projects can benefit you.
We help your teams to succeed by providing
them support, and helping them to leverage
best-practices and important insights from leanstartup,
scrum, lean six sigma, rapid-results, and
other methodologies.
As Simon Sinek advocates, we help you to
develop a plan that starts from the inside out.

Phased Approach - Example
PHASE I: ESTABLISH BASELINE
We develop productivity and employee engagement
baselines for your organisation.
We help you to know how you compare with
the best. With solid baselines in hand, we
help you to identify improvement opportunities
with the greatest potential return on
investment (ROI) potential.
PHASE II: CONDUCT PILOTS
We work with your teams on the high ROI
projects based on insights from the baseline
phase. We help the teams to accelerate
their success and to have a great experience
in doing so. They leverage insights from
lean startup, scrum, lean six sigma, rapidresults,
and other methodologies.
PHASE III: PRE-INSTITUTIONALIZE
We train and coach leaders and change
agents in your organization in how to successfully
facilite high performing teams and
to build a highly-engaged workforce. We
help them to succeed with their own pilot
projects.
PHASE IV: STRATEGY + EXECUTION
We help you to develop strategies in ways
that are both rigorous and exciting to your
people. We help you to turn the strategies
into actionable initiatives and projects to
accelerate and optimize your success.

Tarik Chawdry
Employee Engagement and Change Leader
Senior Director, Rialto
• Passionate about employee engagement and
organizational improvement.
• Senior HR executive reporting to CEO with
award-winning expertise in creating highly
passionate workforces.
• Oversaw HR for an organization of 20,000
employees.
• Navigated comfortably with complex stakeholder
environment to forge first class
working relationships resulting in innovation
across public/private sector.
• Led a series of change initiatives that led to
public sector improvements and a 50% plus
public sector overall cost reduction within
Birmingham.
• Winner of prestigious national and local employee
engagement, HR excellence, change
management, and recruitment awards.
• Employee engagement successes highlighted
in Engaging for Success task force report.
The task force was launched by the UK
Prime Minister.
• Initiated a programme to build internal
change capability, enabling existing middle
managers to work in other service areas as
change agents.
• MSC from Aston University, MA in Visual
Communications from University of Central
England.

David Willden
Productivity and Reinvention Leader
Senior Director, Rialto
• Passionate about organizational and people
excellence.
• CEO, Breakthrough Practices, LLC., based in
Salt Lake City, Utah
• Ran businesses. Led business, government
turnarounds leading to $300 million in results.
• Worked as executive to Larry H. Miller
(owner of 100+ businesses including the
Utah Jazz NBA basketball team), Cap Gemini
Ernst & Young, and FranklinCovey.
• Managed corporate project offices - providing
support to hundreds of operations improvement,
product development, and technology
projects.
• Senior Advisor to Director of U.S. Federal
Agency, and other U.S. government leaders.
• Consulted with large corporations, federal
agencies/departments, small-medium sized
business, and non-profits.
• Chaired World Strategy Week 2014.
• National Board Member of The Association
for Strategic Planning. Received 2015 “Outstanding
Member of the Year.”
• Author of Creating You, Inc.
7%
• M.S. from Johns Hopkins University. B.A.
from Brigham Young University
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Richard Chiumento,
Chartered FCIPD
CEO, Rialto
• Twenty-two + years of successfully working with
Senior Leaders to strengthen the Growth mind
set, spot/secure opportunities, reinvent themselves,
and remove barriers.
• Award-winning Growth and Transformation specialist,
trusted board mentor.
• Described as one of the best connectors, innovators
& opportunity catalysts for Executives
operating in today’s environment.
• Business and leadership transformation expert.
• Accelerator of innovation.
• Develops people and engagement and injects
fuel for growth.
• London Business School - Entrepreneur Finalist.
• Who’s Who - Professional of the Year for demonstrated
leadership and contribution within the
global consulting field.
• 2015 Winner: Business and Leadership Transformation
Specialists - UK (Corporate Livewire
Global Awards)
• 2015 Winner: Transition Coaching Consultant of
the Year (M&A Today Global)
• 2015 & 2014 Winner: UK Transition Coaching
Consultant of the Year (ACQ5 Global Awards)
• 2014 Winner: Transition Coaching Consultant
of the Year (Corporate INTL Magazine Global
Award)
• 2013 Finalist: CIPD People Management Award
• 2013 Finalist: HR Distinction Award in Adding

CHRIS BUSH
Chris has extensive retail experience having held
senior director and CEO positions for large scale
businesses in Asia and the UK. He has led a number
of business turnarounds, and transformations
including complex acquisitions and business integration
changes. Throughout his career he has
developed diverse and strong leadership teams,
and now focusses his skills, experience and know
how in providing advice and consulting services
to senior leaders and CEO’s.
Practice
Consultants
Sample
STUART FISHER
Stuart spent the first decade of his career in UK Plc
delivering improvement projects in productivity,
procurement, CHRIS BUSH new product development, revenue
growth, quality, design, and customer service.
Chris has extensive retail experience having held senior
director has delivered and CEO complex, positions large-scale for scale change business-
Stuart
programmes in Asia and across the UK. multi-site He has led clients a number in Europe of business and
the turnaround USA,. He and has transformations delivered a number including of £multi-millioquisitions
improvement and business programmes, integration generating changes. signifi-
Through-
complex accanout
his cost career benefits his has and developed revenue growth diverse for and blue-chip strong
companies leadership teams, such as and Sainsbury’s, now focusses IKEA, his Bristol skills, Myers experience
and Fortune know how Brands, in providing Mölnlycke, advice GlaxoSmith- and consulting
Squibb,
Kline, services ASDA, to senior and M&S. leaders and CEO’s.
TRICIA MALONE
With a commercial background gained in the
finance sector, Tricia has run large businesses in
retail and corporate finance. Latterly, her blue-chip
career focused on performance coaching at senior
levels. She has since coached directors and senior
managers from numerous industry backgrounds in
both the private, public, and third sectors.
RAY WARREN
Ray has over 20 years of international business experience
working with large multinational organisations. He was CFO
of Global IT Solutions at Electrolux and held several international
Finance Director posts with Diageo Plc.
Ray’s coaching experience over the last 10 years covers a
broad range of clients from FTSE companies through privately
owned organisations to NGO’s, in the UK, Europe, India,
North Africa, Central Africa, and the Middle East. This includes
organisations such as Marks and Spencer, HSBC, Virgin
and NGOs such as the Aga Khan Foundation and Women’s
World Bank Network. sations such as Marks and Spencer,
HSBC, Virgin and NGO
CHRIS ROEBUCK
Chris Roebuck is a Senior Director at Rialto. He is a Visiting
Professor of Transformational Leadership at Cass Business
School in London. He has held senior roles at London Underground,
UBS, HSBC, and KPMG, has served in the British
Army, and is one of the top 15 Human Resources (HR) thinkers
in Europe.
Chris he has been on the HR Most Influential Thinkers list
annually since 2010, been interviewed over 200 times on TV,
and quoted in many global publications on leadership issues.
VLATKA HLUPIC
Professor Hlupic is a respected leadership and management
consultant and has advised major international
organisations including the House of Commons,
GlaxoSmithKline, BP, Learndirect, Brand Velocity USA,
the Drucker Institute USA, Croatian Government, and
the Hungarian National Bank. She is an international
award-winning thought leader, and an author of a
ground-breaking book ‘The Management Shift - How
to Harness the Power of People and Transform Your
Organization for Sustainable Success’ (Palgrave Macmillan,
2014), listed by Forbes as one of the top eight
business books in 2014.
DR JOHN MERVYN-SMITH
A chartered clinical psychologist and PHD scholar, John
has been assessing and coaching c-suite executives
and their teams in leading organisations for 24 years.
Assignments have taken him to 20 countries around
the world working in the areas of leadership development,
managing stakeholder relationships, the management
of power, organisational politics, influence,
and personal impact.
He has a reputation for considered judgement, insight,
and rigour when it comes to assessing individuals and
teams, pragmatism when it comes to coaching and
development.

Rialto
Stay in
Touch
LONDON OFFICE
U.S. OFFICE
The Rialto Consultancy The Rialto Consultancy
Central Court
6352 Lone Rock Road,
25 Southampton Buildings Highland, Utah 84003
Chancery Lane
UNITED STATES
LONDON
Tel: 1-801-610-9873
WC2A 1AL
Email: info@rialtoconsultancy.com
Tel: +44 (0) 20 3043 8640
Email: info@rialtoconsultancy.com