PARTNERSHIP

bhp.housing

G1QTWW

ISSUE 50 • WINTER 2015/2016

PARTNERSHIP

NEWS

First new council homes in 30 years

IN THIS ISSUE

CRACKING DOWN ON ANTI-SOCIAL BEHAVIOUR

LEARN MORE ABOUT THE BHP BOARD IMPROVING YOUR HOMES

Youth magazine inside


Work underway to improve your homes

Work to provide better and safer homes and estates is well

underway which BHP is delivering as part of Brent’s seven year

capital works improvement.

Fire safety improvements are already complete in all medium

rise blocks and over 600 new gas boilers have been installed

just in time to provide warmer homes for winter. Not only are

these boilers 30% more efficient than conventional boilers but

they are also better for the environment.

It’s not just the larger estates and blocks that are benefiting from

these improvements, BHP is also sprucing up street properties

which haven’t been part of any major work programme before.

This includes homes in Harley Road, Harlesden (pictured)

Cyclical maintenance (Wates)

£7.5 million

which are receiving new roofs and windows while brick and

stonework is being repaired and decorated. We’ve had some

positive feedback with residents telling us that the work has

improved the look of the street.

The below table highlights the list of work we have been

carrying out and the predicted costs.

For more information, please contact Building Services:

Email: buildingservices@bhphousing.co.uk

Phone: 020 8937 2400

First new homes in 30 years

Work has started on building the first new council

houses in Brent for 30 years.

BHP hosted a breaking ground ceremony back in

November (pictured) to celebrate the start of the

work which will see seven new family homes built

on garage sites across the borough with the tenants

moving in after June 2016.

The new homes will cost £1.4 million with funding

from Brent Council and a grant of £326,00 from the

Greater London Authority (GLA).

Fire safety

Domestic electrics

£6.2 million

£2 million

Communal electrics £400,000

Environmental improvements £100,000

Aids and adaptations £850,000

Domestic gas boilers

£1.7 million

Energy efficiency £600,000

Water tanks £25,000

Come along to

Talkback

Thursday 4 February

The next meeting will take place on 4 February 2016

and the theme is: ‘Are we engaging in the right way?’

The event will start at 5:30pm at:

Conference Room, 3 rd floor Brent Civic Centre,

Engineers Way, Wembley HA9 0FJ.

Find out more at www.bhphousing.co.uk or contact

the Community Leadership Team on 020 8937 2400.

Over 50 residents came to our previous Talkback in

October where the BHP Board were also on hand to

answer your questions. Local band the ‘SakyiFour’

(contestants from ITV’s Britain’s Got Talent) came

along and performed some songs and showed

everyone their moves.

The seven homes will be built at:

Slough Lane

Kingsbury

This is the first time in three decades that the

council has funded its own building programme and

comes on top the wider work the council is doing

to tackle the housing crisis and provide affordable

housing for residents.

Patricia O'Reilly, Chair of Eskdale Close Residents'

Association said: "I think it's positive that BHP and

Brent Council are building new family homes which

will benefit people in housing need. I was once

homeless and being offered council housing really

helped me and changed my life. I believe everyone

deserves a roof over their head and it's encouraging

to see BHP and the council making a real difference

in the community."

Eskdale Close

North Wembley

Coming soon - ‘Stories of Brent’

Runbury Circle

Welsh Harp

A film that will change your

perception of Brent and its people.

Starring Brent people, Brent

organisations and Brent celebrities

including Audley Harrison, Shaun

Wallace, Rachel Yankey, AJ King

and many more…

There will be information stands from

teams across BHP and partners

including Wates Living Space.

Please like our Facebook page

www.facebook.com/brentstories

2 3


St Raphael’s residents look at

what makes their community tick

Active residents, community groups and organisations have come

together to lead on an exciting new project on the St. Raphael’s

Estate. The new resident-led neighbourhood project will identify

issues faced by the community and put measures in place to tackle

them. It will also see where there are opportunities to build on the

talents of residents and develop schemes to help raise aspirations.

Over the next few months, residents of St. Raphael’s will be asked what

are their priorities for their neighbourhood. This could be anything

from new facilities for young people to improved communication

with the local police. This feedback will then be put in to action with

residents leading from the front on delivering many of the changes.

Cllr Sabina Khan said: “I’m really excited about the opportunities

the St. Raphael’s neighbourhood project will bring to the area. We’re

putting resident priorities at the heart of the project and sourcing

the best delivery partners to bring activities to life.”

The project will build on the good work already delivered by organisations operating on St. Raphael’s such as the Living

Room project and the SUFRA Food Bank. Both groups will play a key role in engaging residents and delivering activities.

Look out for updates on the project in future editions.

learn MORE ABOUT

the BHP Board

You may have read about our new Board Members in the

last edition of Partnership News but you may wonder

what the BHP Board actually does.

The BHP Board of Directors are our ambassadors. They

have ultimate responsibility for the whole organisation, and

are responsible for making the most important strategic

decisions and making sure we follow our mission, vision

and values.

BHP’s Board has a large number of resident members

(nearly half the Board). The Chair is Joanne Drew and she

was appointed in 2012.

Any council tenant or leaseholder can apply for election to

the Board when there is a vacancy and will be interviewed

by a panel of current Board Members to ensure they have

the necessary skills and abilities for membership.

The last BHP Board elections took place in June 2015 and

our newest Board Members are Margaret Von Stoll, Farida

Adjerit, Samantha Da Lomba Costa and Peter Nugent as a

Co Optee Young Person (all pictured right).

• Constructively challenge and contribute

• Scrutinise

• Be responsible for ensuring that sound systems of

internal control exist within BHP

• Focus on the significant risks that threaten BHP’s

ability to meet objectives

• Protect BHP’s assets

The Board meets every two months and also has a number

of committees that meet quarterly where they delegate

some of their authority to, these are:

• Customer Committee

• Development and New Business Committee

• Governance Committee

• Audit Committee

For more information please visit our website

www.bhphousing.co.uk

Worried about cash? Come to our open day

All Board Members have an equal role (except co-opted

members who do not have voting rights) and all work

together to ensure that BHP remains one of the leading

housing organisations in the country.

Fardia Adjerit

Peter Nugent

Are you are worried about personal debt, getting affordable credit,

being affected by benefit changes or perhaps you are having difficulty

opening a bank account? Whatever your financial concern, you should

come along to our informal Financial Inclusion Open Day for useful

help and support.

The BHP Board’s main functions are to:

• Set the vision

• Set the objectives

• Define the strategy

The Financial Inclusion Open Day will be held on:

• Define the core values

Margaret Von Stoll

Samantha Da Lomba Costa

Friday 29 January 2016 from 1pm to 4pm

Conference Hall

3rd Floor

Brent Civic Centre, Engineers Way

Wembley, HA9 0FJ

Light refreshments will be provided.

You can also meet BHP’s Financial Inclusion Team who are there

to help residents make their money go further as well as provide

benefits advice. You can also chat to them if you are affected by the

‘spare room subsidy’ (bedroom tax) or if you want to downsize.

The next Board meeting

takes place on

Thursday 28 January 2016

at 7pm

BHP Board Meeting

The meeting will take place at:

Brent Civic Centre, Engineers Way, Wembley, HA9 0FJ

All Board meetings are open to

the public on a viewing basis.

If members of the public would like to attend could you please contact

Louise Egan on louise.egan@bhphousing.co.uk or 020 8937 2580.

4 5


Help us crack down on anti-social behaviour

BHP is committed to cracking down on anti-social

behaviour (ASB) experienced or committed by residents.

We will always attempt to resolve issues by discussing

the problem with the person being complained about

or by using mediation. However in serious cases of ASB,

BHP will be prepared to take legal action.

ASB is behaviour by a person or persons which causes or

is likely to cause annoyance, harassment, alarm or distress

to one or more people who do not live in the same home.

This Includes:

• Noise

• Drugs /substance misuse

• Harassment

• Verbal abuse

• Threatening behaviour

• Violence

• Hate crimes e.g. race, gender, sexuality

• Fly-tipping

• Abandoned vehicles

How do I report ASB or crime?

Call our Customer Response Team on 020 8937 2400

(9am to 5pm) or email asb@bhphousing.co.uk.

You can also call our ASB Team and Wardens directly on

020 8937 2727 (3pm to 12am).

If you have a noise issue please contact Brent Council’s

Environment Health Team on 020 8937 1234.

To report crime you can call Crimestoppers

0800 555 111 (anonymously) or

Police on 101 (non urgent).

In emergencies call the police on 999

(serious threat to property or person).

What happens next with an ASB report?

• Your report is taken seriously

• An officer will contact you within 48 hours of

receiving your report to arrange to take a statement

(24 hours if it is a serious incident e.g. hate crime or

domestic violence) and complete a risk assessment

• Agree an action plan with you

• Investigate your case thoroughly

• Work closely with other agencies to ensure you

receive a coordinated resolution

• Keep you informed of the progress of the case

• Take legal action where there is sufficient evidence

AROUND THE BOROUGH

LONDON BOROUGH OF BRENT

£300 raised in Macmillan coffee morning

Over 50 residents packed into the Groves Community Room in

Kingsbury for the Macmillan World’s Biggest Coffee Morning back in

September which raised £300. The fun packed event included a raffle

and a ‘Guess the Cake’ competition while it was all eyes down during

a bingo session.

However, it wasn’t all coffee and cake as Brenda Linton, a resident

from St. Raphael’s Estate gave a talk on her own experience with

cancer, and advice on how to check yourself out.

BHP Tenant Board Member Sheila Perry, who helped to organise the

event, said: “We would like to thank everyone for all their donations,

which contributed to a really successful day.”

Global celebration comes to estate

Over 200 residents on St. Raphael’s Estate enjoyed a global

feast with food from around the world at an International

Day event.

There was lots of fun to be had with a bouncy castle and

balloons. The Mayor of Brent, Cllr Lesley Jones attended the

event and got stuck into the action by dancing in the street

parade with children who were wearing colourful costumes.

Brenda Linton, from St. Raphael’s Residents’ Association

said: “A big thank you to all those who supported the

event. A fun day was had by one and all.”

Plans are in hand to make the International Day a regular

event alongside other community events and projects.

Come and chat to us about your rent

BHP is running rent drop-in surgeries where tenants can visit to see a specialist Income

Management (Rents) Officer and discuss any queries relating to their rent account.

These are being held on:

• Monday to Friday - 9am to 5pm

Brent Civic Centre, Engineers Way, Wembley HA9 0FJ

• Tuesdays - 9am to 1pm and 2pm to 5pm

Willesden Green Library, 95 High Rd, London NW10 2SF

• Thursdays – 9.30am to 4pm

Community Resource Centre, Kilburn, NW6 5DE

Tenants are welcome to attend without an appointment on a drop-in basis where staff will be

able to discuss all aspects of a tenants’ rent account.

If you would like more information please call the Rent Accounts Team on 020 8937 2730.

If I have any problems

during my tenancy

who do I speak to?

• Fridays - 9am to 1pm and 2pm to 5pm

The Living Room, The Old Boiler House, Next to 65-80 Besant Way, St Raphael’s Estate, London, NW10 0TY

Meanwhile green fingered residents received awards for

the best gardens whilst certificates were handed to long

standing residents who had lived on the estate since it was

built back in 1974.

Local estate agent Daniels kindly donated £250 towards

the event which was also sponsored by Wates Living Space

and Asda.

Christmas and New Year opening hours

The BHP office will be closed on the following dates

over the Christmas period:

• Christmas Day (Friday 25 December 2015)

• Monday 27 December

• New Year’s Day (Friday 1 January 2016)

SEND US your Christmas photos

We’re feeling all festive here at BHP and we would like to

send us your most ‘Christmassy’ photos and we will post

them on our Facebook and Twitter pages.

Email them to communications@bhphousing.co.uk

stating your name and where you live.

6 7


HEALTH AND SAFETY

Help us improve BHP services by joining improvement panel

You can help BHP improve the services we provide by getting involved and joining our Service Improvement Panel.

Lighting up your Christmas safely

We need residents who care about improving the services we provide so that all can benefit from the changes we make.

In return, we will give you free training, and any of out-of-pocket expenses such as travel to attend BHP meetings.

The Service Improvement Panel aims to:

Christmas would not be the same without lights and

bright decorations but faulty fairy lights can cause a fire.

We want our residents to have both a merry and a safe

Christmas so here are some tips to illuminate you about

safe Christmas lighting. If you have old lights, seriously

consider buying new ones which will meet much higher

safety standards.

Buying

• Look for safety marks e.g. BS Kitemark

• Buy from a reputable store

• Avoid buying second-hand unless you have them

professionally checked first

• New lights are transformed down to 24 volt for

added safety, or they may be double insulated.

Checking

• Never insert or remove bulbs when switched on

• Inspect cables and bulbs for damage

• Do not use lights which are damaged. Make sure

you dispose of them safely.

Using

• Read and follow the manufacturer’s instructions

• Use an RCD (residual current device) for added

protection against shock

• Do not use the lights outdoors unless they are

specifically made for such use

• Do not run the cable under carpets or where it

can be damaged

• Keep lights clear of decorations and other

flammable materials

• Avoid cables becoming a tripping hazard

• Use a stable support when hanging the lights

• Do not leave the lights on when the room is empty.

Remember to switch them off when you go to bed

and when you go out of the house

• Never allow children to play with the lights.

Storing

• Take care when dismantling and packing

the lights so as not to damage them

• Keep them safely stored away

out of the reach of children.

• Make sure that we provide a high quality service that puts residents at the heart of the organisation

• Provide an independent check and, if necessary, a challenge to housing service delivery and performance

• Provide a customer led focus to help improve performance, influence standards and improve service delivery

Service Improvement Panel meetings take place once a month and so far it has reviewed and rated complaint responses

and provided feedback on performance information which is passed on to the relevant departments.

If you are interested, please contact the Community Engagement

Team on 020 8937 2400 (Option 3 then 2) or by email at

resident.involvement@bhphousing.co.uk

You can make a difference for the benefit of everyone!

GUESS WHICH CHILD

DRINKS SUGARY DRINKS?

Keeping your garden tidy

You don’t have to be Alan Titchmarsh to have a nice front garden. A clean and tidy garden makes for a clean and

tidy neighbourhood.

BHP is responsible for maintaining all communal areas of land around your home, but you are responsible for keeping your

own garden cultivated and tidy.

This includes making sure that any lawns, borders, hedges and trees that form part of the property are kept in good order

and not left to grow wild.

Bulky rubbish

BHP are not able to collect household items on request from residents. Please visit the Brent Council’s website for more

information on bulky rubbish at www.brent.gov.uk.

Don’t ruin your child’s teeth

by giving them sugary drinks.

brent.gov.uk/healthyliving

8 9


BHP launches social lettings agency

BHP will be launching a social lettings agency in January 2016 which represents

an exciting development for BHP. The aim of the Lettings Agency Team is to

improve the quality of the Private Rented Sector and support Brent Council

with its homelessness duties.

The team will be looking to secure properties from private landlords in and

around Brent to rent out to tenants nominated by the council. However, where landlords prefer to let to private tenants,

the team will also offer a service in this respect as well, although lettings to nominated council tenants will be the main aim.

The team will also manage properties under the Brent Direct Leasing Scheme and the 70 market and intermediate market

rented properties owned by BHP.

If you are a leaseholder looking to rent out your property then

you can register your interest by calling 020 8937 2400.

Get cash to move to a smaller home

Many of our residents are living in homes that are too big for them. This may mean that energy and maintenance costs are

probably very high. It also means that the council cannot house families that need a family sized home. If this sounds like your

situation you might want to consider moving somewhere smaller.

By registering to downsize you will be put in the top banding (Category A), and will be entitled to a cash incentive of £2,000

per bedroom that you want to downsize by (up to £6,000 maximum) depending on how many rooms you have.

You are also entitled to free removals and if you move out of the borough we will give you £500 towards moving costs if you

show us a valid VAT invoice.

If you are affected by the ‘Bedroom Tax’ then moving a smaller home may prevent you from this extra cash burden.

So if you would like to downsize or require further information then please get in touch with the Tenancy Team on

020 8937 2424 or the Financial Inclusion Team on 020 8937 2790.

Getting back into work

BHP’s Resident Volunteer Scheme provides residents with three months work experience to help them develop skills to

find employment or to enable them to gain confidence to get back into work. This scheme is part of a larger initiative with

Brent Council, to reduce the impact of welfare reforms on residents and increase the number of residents in work.

The lowdown on asbestos

Asbestos is a naturally occurring mineral that has been used in a range of building materials to make them more rigid and

fire resistant. It was most commonly used in building materials between the 1950’s and 1980’s.

Am I at risk?

Asbestos products are found in most homes and, if they are in a good state of repair and left undisturbed, they present no

hazard to health. DIY activities such as sanding or drilling may possibly damage products containing asbestos. Please seek

advice from us before carrying out any such work on any material you suspect may contain asbestos.

It should be stressed that asbestos does not present a hazard to health provided it is in good condition, however where

asbestos is damaged we will deal with it in a safe and appropriate way. BHP adheres to all current Asbestos regulations

very strictly, and your health and safety is our most important consideration.

What is BHP doing about the problem?

BHP will reduce the exposure of asbestos (as far as possible), for its tenants, their visitors and contractors working

on the properties.

BHP will do this by:

• Carrying out surveys to identify asbestos containing material in all council owned communal areas and individual

vacant properties

• Compiling and maintaining a comprehensive asbestos register

• Developing and implementing arrangements to manage the risk arising from materials containing asbestos

• Providing information about the presence, location and condition of materials containing asbestos to any persons who

will potentially be exposed to asbestos or to tenants on request

• Ensuring that the appropriate actions are taken by any persons who are likely to disturb materials containing asbestos

including staff, contractors and consultants.

If you have any queries relating to asbestos then please email asbestos@bhphousing.co.uk or telephone 020 8937 2475

Leaseholders and asbestos

Leaseholders are responsible for all fixtures and fittings

within your property which includes artex and floor tiles.

BHP remains responsible for the building structure and

communal areas. Items in your home that you suspect

contain asbestos are best left in place if in good condition.

If you would like to remove asbestos materials we

recommend that you contact an asbestos removal

contractor licensed by the Health and Safety Executive

(HSE) to carry out the removal.

Iftekhar Chowdhury, a Brent resident from Stonebridge has become the

first resident volunteer.

He said: “I volunteered for this opportunity because I wanted to refresh

my skills and knowledge base. I have been out of work for some time

and this has also been a brilliant way for me to get back into the 9-5

regime. My message to other residents would be that by taking part in this

volunteering scheme, they will have an excellent chance to gain skills and

to understand how BHP works and the challenges the organisation faces.”

To sign up to the scheme please call the

Financial Inclusion Team on 020 8937 2790.

Please take into account the conditions of any benefits that you are claiming.

Improve your prospects with Brent Start

Brent Start is for anyone who wants to learn new skills, get into employment,

find a better job or improve themselves. It offers you a wide choice of courses,

many of which lead to nationally recognised qualifications.

To find out more please visit www.brent.gov.uk/brentstart

10 11


Youth magazine inside

Youth Magazine

Come and grab some grub at

Wembley Park Food Market

Wembley Food Market offers more than 25 mouth

watering stalls including gourmet pies, sizzling burgers,

freshly made falafel, paella and a wide range of other

global cuisines.

Visitors to the market will also be able to buy freshly

pressed juice, homemade cakes and lots of fresh fruit,

seasonal vegetables, bread, cheese and meat.

Gary Bell, Wembley Park’s head of commercial, said:

“This market is designed to enhance the experience

of living and working in the area, as well as to provide

a stop-off for visitors and shoppers.

“It’s wonderful to see people making use of the great

open spaces around Wembley Park to have picnics and

to gather and enjoy their surroundings, and we hope

the market will encourage this.”

Trip to the States for science conference

This year myself and members from my school travelled to Boston in the United States with

students from University College London (UCL) to a science conference.

The iGem (International Genetically Engineered Machine) Giant Jamboree involves hundreds of

teams from universities and schools around the world coming together to present the projects they

have been working on over summer which involve the use of synthetic biology.

The UCL students we were with were developing a treatment that would help treat depression

without the need for drugs. They had created a special chocolate bar which contains a bacteria

that makes people happy when they eat it. This forms the basis of novel treatments for

mental health conditions.

Another inspirational team that I encountered

during the conference was a high school team

from Mexico who had designed a pollution

sensor for their local lake. I thought this was

a very innovative idea which gave a sense of

promise for the future. I enjoyed the trip as

it was an opportunity to see how the use of

synthetic biology could potentially help with

not only medical treatments but help to

advance society.

By Fardowsa Ahmed, 17

Wembley Park Food Market

Wednesdays from 10am to 3pm

Market Square

Engineers Way

Wembley, HA9 0FJ

The market is located right

in the heart of Wembley

Park between the London

Design Outlet and the

Brent Civic Centre.

By Our Say Team

Our Say meets the

‘Authors of the Estate’

– Andre Anderson and

Nathaniel Tenemaque

Andre Anderson, a young graphic designer and

writer and Nathaniel Tenemaque, writer and

recent post-graduate in Urban Studies from

University College London were part of a

collective of young writers who wrote ‘Authors

of the Estate.’ They spoke to ‘Our Say’ about their

inspiration and aims for the book.

What is the ‘Authors of

the Estate’ about?

“A group of young people who live St. Raphael’s

Estate wanted to create something that would

change people’s perceptions about the estate.

“A few of us had written books before and knew

the process of writing and publishing a book.

We felt that writing a book for the residents of

the estate as well as outside the neighbourhood

would help change negative perceptions about

the local area.

“We were keen to create a ‘passport’ for those

who lived on the estate, a ‘passport’ in the sense

that we believed that by creating something you

become free, and we were creating a ‘passport’

which would take residents anywhere they wanted

to go. There were no boundaries and no limits.”

Where did the idea come from?

“We always had the idea to do something

creative on the estate, to bring people

together and make a difference. The

book was published a year later and

it all came together when we received

funding from Starbucks Youth Action

who were thrilled about the project.”

Why did you choose the name

‘Authors of the Estate?’

“The word author and the word

authority have the same root meaning.

As a matter of fact, the word ‘author’

in Latin is a term to describe someone

who is a creator, a master, an enlarger

and a sustainer. So when we say that we are the

‘Authors of the Estate’, we are not just saying that

we are simply writers. We are saying we are the

creators, masters, enlargers and sustainers of the

estate. Those who rule are those who write.”

How would you encourage the youth

of today to achieve their goals?

“We would say that young people should never

stop creating because when you create something

you have something tangible to show for your time.

It also helps you to express yourself and gives you

a sense of fulfilment. Young people should also

do what they love rather than being driven by

shallow goals such as money. When you truly love

what you are doing, you will be successful. It will

also give you that drive and motivation to get up

in the mornings.”

How successful has the book

been so far?

“We have been interviewed on various media

including BBC Radio 4. Starbucks advertised the

book for us by having posters in Starbucks coffee

shops across London. The book has also been

gathering interest abroad. We created a short film

about the book and posted this online and have

gained a lot of interest on social media and we have

created an ‘Authors of London’ Facebook page.”

You can request a copy of the book through their

website http://authorsoflondon.com/shop

See a review on the ‘Authors of the Estate’

on page 14.

By Our Say Team

12 13


Powerful and insightful

– Savannah Mullings-Johnson’s

take on the ‘Authors of the Estate’

This book is amazing and I dare say is one of the best

books I have read all year.

‘Authors of the Estate’ delivers a powerful and insightful

look into the lives of those on the St. Raphael’s Estate.

For years, the estate has been stigmatised with many of

its young people being judged simply for where they have

been brought up. However, ‘Authors of the Estate’ breaks

through the stereotypes and through their lyrical flow of

writing delivers an empowering and hard hitting message.

This inspiring book is written by five authors from St. Raphael’s Estate who often derive from their

own experiences to demonstrate that any goal can be achieved through hard work and determination,

which can be shown through their own personal stories and experiences.

I don’t even want to put this book into a box because I think it deserves a lot more than that.

There aren’t many writers that could pull off writing a book that contains poetry, memoirs, open

letters to even the ‘I can change your life’ type quotes. Honestly there were times when I was reading

this book that I felt like I was in the middle of a conversation with Oprah Winfrey, but that is just one

of the many things I love about this book. It is highly impactful and takes you on a somewhat eyeopening

journey from start to finish.

The structure of the book is beautifully simplistic and the cover of the book could be seen as a clever

metaphor, simply showing a man at the top of a hill looking rather proud of his accomplishment.

Or it could be argued that the image symbolises a state of ‘authority’ in that the man has taken

control and become the ‘master’ of his destiny.

I would ask the authors why confine such a powerful book to one estate? This book has the potential

to inspire so many troubled youths up and down the country that I almost think it’s wrong that

anyone outside of St. Raphael’s Estate hasn’t actually had the opportunity to read it. If it was up to

me I would hand out hundreds of copies to students in my school, because if there is one thing that

I have learnt, whilst reading ‘Authors of the Estate’, it’s that everyone can prosper; there is no such

thing as an environmental barrier.

I would highly recommend this book to anyone from youths, to adults and even those too ignorant

to see past the stereotypes “maybe this will open your eyes.”

By Savannah Mullings-Johnson, 18

You can check out a small documentary on the Authors in the Estate

https://www.youtube.com/watch?v=SWQroXPOknU

Get your ice skates on at Wembley Park

The ice skating rink at Wembley Park is back

for another year.

There’s fun for all the family at Ice Skate

Wembley Park where you can tuck into some

tasty grub from the weekend food market as

well as enjoying some vintage fairground rides.

You can also explore the London Designer

Outlet – London’s only outlet centre with

more than 50 outlet stores, 20 restaurants,

coffee shops, a nine-screen cinema and large

children’s play area.

Tickets for Ice Skate Wembley Park are available now at

www.iceskatingatwembleypark.co.uk, with sessions starting at

£7 for adults and £5.50 for children.

By Our Say Team

Looking for a space to hire? Try the Yellow Pavilion

The Yellow Pavilion in Wembley, with its light and

airy glass structure, is the ideal venue for groups

looking for anything from regular fitness classes to

informal gatherings and art and craft exhibitions.

The space is open for all kinds of groups and they

are keen to hear from anyone with ideas for how

the Yellow Pavilion could be used.

Michael Stuart, Wembley Park’s Community

Engagement Manager, said: “As well as welcoming

existing groups, we’re keen to hear from those

with new ideas. Priority will be given to activities

which are open to all, and which support the local

community. If you’ve always wanted to set up a

group, now is the time to come forward.”

Email Michael on yellowpavilion@wembleypark.com or drop in on Wednesdays from 12-8pm.

By Our Say Team

Authors of the Estate - Out Now

Our Say on the web

Like the Our Say Facebook page www.facebook.com/oursaybrent/

You can also check the latest blogs from the Our Say Team at

brenthousingpartnership.wordpress.com

1:00 2:00

Youth magazine inside

14 15


Translations

This is Brent Housing Partnership’s Newsletter, Partnership News.

Please contact Communications on 020 8937 2363 if you need help to

understand this document.

BHP SERVICES

You can report non-urgent repairs,

pay your rent and other queries

online at www.bhphousing.co.uk

You can also contact the BHP

Customer Response Team between

the following hours:

• Monday to Thursday 8am to 6pm

• Friday 8am to 5pm.

If you have a repair you can contact

the Customer Response Team by

emailing your repair details to

repairs.centre@bhphousing.co.uk.

If you have a complaint or

compliment you can email

customer.service@bhphousing.co.uk.

For general enquiries please email

info@bhphousing.org.uk or call

020 8937 2400.

If you have an urgent problem

outside our office times, please call

our out-of-hours service on

020 8937 2400.

CONTACT US

IF YOU WOULD LIKE A COPY IN A LARGER PRINT, PLEASE

CONTACT COMMUNICATIONS ON 020 8937 2363

How and where to pay your rent

DIRECT DEBIT: Mandates are available from your housing officer, any

One Stop Service or online at www.bhphousing.co.uk

PAYPOINT: At any shop, petrol station, newsagent or outlet

displaying the PAYPOINT double PP sign. If your card is lost or

damaged you can get a replacement from BHP by calling 020 8937

2480. Please keep your PayPoint receipts as proof of payment.

STANDING ORDER: Forms available from any One Stop

Service or online at www.bhphousing.co.uk

CREDIT CARD HOTLINE: by debit or credit card on 020 8937 1717

POST OFFICE: At any branch using your PayPoint card, debit card, cash

or cheque. Cheques must be made payable to Post office Ltd.

Brent Civic Centre, Engineers Way

Wembley, HA9 0FJ

www.bhphousing.co.uk

If you would like to contribute

to the next edition of

Partnership News, please contact:

Communications Team

6th Floor, Brent Civic Centre

Engineers Way, Wembley, HA9 0FJ

020 8937 2363

communications@bhphousing.co.uk

Follow us on Twitter

@BHP_Housing

Like us on Facebook

www.facebook.com/

brenthousingpartnership/

BHP/AG/PN-NOVEMBER15

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