ISSUE 50 • WINTER 2015/2016
First new council homes in 30 years
IN THIS ISSUE
CRACKING DOWN ON ANTI-SOCIAL BEHAVIOUR
LEARN MORE ABOUT THE BHP BOARD IMPROVING YOUR HOMES
Youth magazine inside
Work underway to improve your homes
Work to provide better and safer homes and estates is well
underway which BHP is delivering as part of Brent’s seven year
capital works improvement.
Fire safety improvements are already complete in all medium
rise blocks and over 600 new gas boilers have been installed
just in time to provide warmer homes for winter. Not only are
these boilers 30% more efficient than conventional boilers but
they are also better for the environment.
It’s not just the larger estates and blocks that are benefiting from
these improvements, BHP is also sprucing up street properties
which haven’t been part of any major work programme before.
This includes homes in Harley Road, Harlesden (pictured)
Cyclical maintenance (Wates)
which are receiving new roofs and windows while brick and
stonework is being repaired and decorated. We’ve had some
positive feedback with residents telling us that the work has
improved the look of the street.
The below table highlights the list of work we have been
carrying out and the predicted costs.
For more information, please contact Building Services:
Phone: 020 8937 2400
First new homes in 30 years
Work has started on building the first new council
houses in Brent for 30 years.
BHP hosted a breaking ground ceremony back in
November (pictured) to celebrate the start of the
work which will see seven new family homes built
on garage sites across the borough with the tenants
moving in after June 2016.
The new homes will cost £1.4 million with funding
from Brent Council and a grant of £326,00 from the
Greater London Authority (GLA).
Communal electrics £400,000
Environmental improvements £100,000
Aids and adaptations £850,000
Domestic gas boilers
Energy efficiency £600,000
Water tanks £25,000
Come along to
Thursday 4 February
The next meeting will take place on 4 February 2016
and the theme is: ‘Are we engaging in the right way?’
The event will start at 5:30pm at:
Conference Room, 3 rd floor Brent Civic Centre,
Engineers Way, Wembley HA9 0FJ.
Find out more at www.bhphousing.co.uk or contact
the Community Leadership Team on 020 8937 2400.
Over 50 residents came to our previous Talkback in
October where the BHP Board were also on hand to
answer your questions. Local band the ‘SakyiFour’
(contestants from ITV’s Britain’s Got Talent) came
along and performed some songs and showed
everyone their moves.
The seven homes will be built at:
This is the first time in three decades that the
council has funded its own building programme and
comes on top the wider work the council is doing
to tackle the housing crisis and provide affordable
housing for residents.
Patricia O'Reilly, Chair of Eskdale Close Residents'
Association said: "I think it's positive that BHP and
Brent Council are building new family homes which
will benefit people in housing need. I was once
homeless and being offered council housing really
helped me and changed my life. I believe everyone
deserves a roof over their head and it's encouraging
to see BHP and the council making a real difference
in the community."
Coming soon - ‘Stories of Brent’
A film that will change your
perception of Brent and its people.
Starring Brent people, Brent
organisations and Brent celebrities
including Audley Harrison, Shaun
Wallace, Rachel Yankey, AJ King
and many more…
There will be information stands from
teams across BHP and partners
including Wates Living Space.
Please like our Facebook page
St Raphael’s residents look at
what makes their community tick
Active residents, community groups and organisations have come
together to lead on an exciting new project on the St. Raphael’s
Estate. The new resident-led neighbourhood project will identify
issues faced by the community and put measures in place to tackle
them. It will also see where there are opportunities to build on the
talents of residents and develop schemes to help raise aspirations.
Over the next few months, residents of St. Raphael’s will be asked what
are their priorities for their neighbourhood. This could be anything
from new facilities for young people to improved communication
with the local police. This feedback will then be put in to action with
residents leading from the front on delivering many of the changes.
Cllr Sabina Khan said: “I’m really excited about the opportunities
the St. Raphael’s neighbourhood project will bring to the area. We’re
putting resident priorities at the heart of the project and sourcing
the best delivery partners to bring activities to life.”
The project will build on the good work already delivered by organisations operating on St. Raphael’s such as the Living
Room project and the SUFRA Food Bank. Both groups will play a key role in engaging residents and delivering activities.
Look out for updates on the project in future editions.
learn MORE ABOUT
the BHP Board
You may have read about our new Board Members in the
last edition of Partnership News but you may wonder
what the BHP Board actually does.
The BHP Board of Directors are our ambassadors. They
have ultimate responsibility for the whole organisation, and
are responsible for making the most important strategic
decisions and making sure we follow our mission, vision
BHP’s Board has a large number of resident members
(nearly half the Board). The Chair is Joanne Drew and she
was appointed in 2012.
Any council tenant or leaseholder can apply for election to
the Board when there is a vacancy and will be interviewed
by a panel of current Board Members to ensure they have
the necessary skills and abilities for membership.
The last BHP Board elections took place in June 2015 and
our newest Board Members are Margaret Von Stoll, Farida
Adjerit, Samantha Da Lomba Costa and Peter Nugent as a
Co Optee Young Person (all pictured right).
• Constructively challenge and contribute
• Be responsible for ensuring that sound systems of
internal control exist within BHP
• Focus on the significant risks that threaten BHP’s
ability to meet objectives
• Protect BHP’s assets
The Board meets every two months and also has a number
of committees that meet quarterly where they delegate
some of their authority to, these are:
• Customer Committee
• Development and New Business Committee
• Governance Committee
• Audit Committee
For more information please visit our website
Worried about cash? Come to our open day
All Board Members have an equal role (except co-opted
members who do not have voting rights) and all work
together to ensure that BHP remains one of the leading
housing organisations in the country.
Are you are worried about personal debt, getting affordable credit,
being affected by benefit changes or perhaps you are having difficulty
opening a bank account? Whatever your financial concern, you should
come along to our informal Financial Inclusion Open Day for useful
help and support.
The BHP Board’s main functions are to:
• Set the vision
• Set the objectives
• Define the strategy
The Financial Inclusion Open Day will be held on:
• Define the core values
Margaret Von Stoll
Samantha Da Lomba Costa
Friday 29 January 2016 from 1pm to 4pm
Brent Civic Centre, Engineers Way
Wembley, HA9 0FJ
Light refreshments will be provided.
You can also meet BHP’s Financial Inclusion Team who are there
to help residents make their money go further as well as provide
benefits advice. You can also chat to them if you are affected by the
‘spare room subsidy’ (bedroom tax) or if you want to downsize.
The next Board meeting
takes place on
Thursday 28 January 2016
BHP Board Meeting
The meeting will take place at:
Brent Civic Centre, Engineers Way, Wembley, HA9 0FJ
All Board meetings are open to
the public on a viewing basis.
If members of the public would like to attend could you please contact
Louise Egan on email@example.com or 020 8937 2580.
Help us crack down on anti-social behaviour
BHP is committed to cracking down on anti-social
behaviour (ASB) experienced or committed by residents.
We will always attempt to resolve issues by discussing
the problem with the person being complained about
or by using mediation. However in serious cases of ASB,
BHP will be prepared to take legal action.
ASB is behaviour by a person or persons which causes or
is likely to cause annoyance, harassment, alarm or distress
to one or more people who do not live in the same home.
• Drugs /substance misuse
• Verbal abuse
• Threatening behaviour
• Hate crimes e.g. race, gender, sexuality
• Abandoned vehicles
How do I report ASB or crime?
Call our Customer Response Team on 020 8937 2400
(9am to 5pm) or email firstname.lastname@example.org.
You can also call our ASB Team and Wardens directly on
020 8937 2727 (3pm to 12am).
If you have a noise issue please contact Brent Council’s
Environment Health Team on 020 8937 1234.
To report crime you can call Crimestoppers
0800 555 111 (anonymously) or
Police on 101 (non urgent).
In emergencies call the police on 999
(serious threat to property or person).
What happens next with an ASB report?
• Your report is taken seriously
• An officer will contact you within 48 hours of
receiving your report to arrange to take a statement
(24 hours if it is a serious incident e.g. hate crime or
domestic violence) and complete a risk assessment
• Agree an action plan with you
• Investigate your case thoroughly
• Work closely with other agencies to ensure you
receive a coordinated resolution
• Keep you informed of the progress of the case
• Take legal action where there is sufficient evidence
AROUND THE BOROUGH
LONDON BOROUGH OF BRENT
£300 raised in Macmillan coffee morning
Over 50 residents packed into the Groves Community Room in
Kingsbury for the Macmillan World’s Biggest Coffee Morning back in
September which raised £300. The fun packed event included a raffle
and a ‘Guess the Cake’ competition while it was all eyes down during
a bingo session.
However, it wasn’t all coffee and cake as Brenda Linton, a resident
from St. Raphael’s Estate gave a talk on her own experience with
cancer, and advice on how to check yourself out.
BHP Tenant Board Member Sheila Perry, who helped to organise the
event, said: “We would like to thank everyone for all their donations,
which contributed to a really successful day.”
Global celebration comes to estate
Over 200 residents on St. Raphael’s Estate enjoyed a global
feast with food from around the world at an International
There was lots of fun to be had with a bouncy castle and
balloons. The Mayor of Brent, Cllr Lesley Jones attended the
event and got stuck into the action by dancing in the street
parade with children who were wearing colourful costumes.
Brenda Linton, from St. Raphael’s Residents’ Association
said: “A big thank you to all those who supported the
event. A fun day was had by one and all.”
Plans are in hand to make the International Day a regular
event alongside other community events and projects.
Come and chat to us about your rent
BHP is running rent drop-in surgeries where tenants can visit to see a specialist Income
Management (Rents) Officer and discuss any queries relating to their rent account.
These are being held on:
• Monday to Friday - 9am to 5pm
Brent Civic Centre, Engineers Way, Wembley HA9 0FJ
• Tuesdays - 9am to 1pm and 2pm to 5pm
Willesden Green Library, 95 High Rd, London NW10 2SF
• Thursdays – 9.30am to 4pm
Community Resource Centre, Kilburn, NW6 5DE
Tenants are welcome to attend without an appointment on a drop-in basis where staff will be
able to discuss all aspects of a tenants’ rent account.
If you would like more information please call the Rent Accounts Team on 020 8937 2730.
If I have any problems
during my tenancy
who do I speak to?
• Fridays - 9am to 1pm and 2pm to 5pm
The Living Room, The Old Boiler House, Next to 65-80 Besant Way, St Raphael’s Estate, London, NW10 0TY
Meanwhile green fingered residents received awards for
the best gardens whilst certificates were handed to long
standing residents who had lived on the estate since it was
built back in 1974.
Local estate agent Daniels kindly donated £250 towards
the event which was also sponsored by Wates Living Space
Christmas and New Year opening hours
The BHP office will be closed on the following dates
over the Christmas period:
• Christmas Day (Friday 25 December 2015)
• Monday 27 December
• New Year’s Day (Friday 1 January 2016)
SEND US your Christmas photos
We’re feeling all festive here at BHP and we would like to
send us your most ‘Christmassy’ photos and we will post
them on our Facebook and Twitter pages.
Email them to email@example.com
stating your name and where you live.
HEALTH AND SAFETY
Help us improve BHP services by joining improvement panel
You can help BHP improve the services we provide by getting involved and joining our Service Improvement Panel.
Lighting up your Christmas safely
We need residents who care about improving the services we provide so that all can benefit from the changes we make.
In return, we will give you free training, and any of out-of-pocket expenses such as travel to attend BHP meetings.
The Service Improvement Panel aims to:
Christmas would not be the same without lights and
bright decorations but faulty fairy lights can cause a fire.
We want our residents to have both a merry and a safe
Christmas so here are some tips to illuminate you about
safe Christmas lighting. If you have old lights, seriously
consider buying new ones which will meet much higher
• Look for safety marks e.g. BS Kitemark
• Buy from a reputable store
• Avoid buying second-hand unless you have them
professionally checked first
• New lights are transformed down to 24 volt for
added safety, or they may be double insulated.
• Never insert or remove bulbs when switched on
• Inspect cables and bulbs for damage
• Do not use lights which are damaged. Make sure
you dispose of them safely.
• Read and follow the manufacturer’s instructions
• Use an RCD (residual current device) for added
protection against shock
• Do not use the lights outdoors unless they are
specifically made for such use
• Do not run the cable under carpets or where it
can be damaged
• Keep lights clear of decorations and other
• Avoid cables becoming a tripping hazard
• Use a stable support when hanging the lights
• Do not leave the lights on when the room is empty.
Remember to switch them off when you go to bed
and when you go out of the house
• Never allow children to play with the lights.
• Take care when dismantling and packing
the lights so as not to damage them
• Keep them safely stored away
out of the reach of children.
• Make sure that we provide a high quality service that puts residents at the heart of the organisation
• Provide an independent check and, if necessary, a challenge to housing service delivery and performance
• Provide a customer led focus to help improve performance, influence standards and improve service delivery
Service Improvement Panel meetings take place once a month and so far it has reviewed and rated complaint responses
and provided feedback on performance information which is passed on to the relevant departments.
If you are interested, please contact the Community Engagement
Team on 020 8937 2400 (Option 3 then 2) or by email at
You can make a difference for the benefit of everyone!
GUESS WHICH CHILD
DRINKS SUGARY DRINKS?
Keeping your garden tidy
You don’t have to be Alan Titchmarsh to have a nice front garden. A clean and tidy garden makes for a clean and
BHP is responsible for maintaining all communal areas of land around your home, but you are responsible for keeping your
own garden cultivated and tidy.
This includes making sure that any lawns, borders, hedges and trees that form part of the property are kept in good order
and not left to grow wild.
BHP are not able to collect household items on request from residents. Please visit the Brent Council’s website for more
information on bulky rubbish at www.brent.gov.uk.
Don’t ruin your child’s teeth
by giving them sugary drinks.
BHP launches social lettings agency
BHP will be launching a social lettings agency in January 2016 which represents
an exciting development for BHP. The aim of the Lettings Agency Team is to
improve the quality of the Private Rented Sector and support Brent Council
with its homelessness duties.
The team will be looking to secure properties from private landlords in and
around Brent to rent out to tenants nominated by the council. However, where landlords prefer to let to private tenants,
the team will also offer a service in this respect as well, although lettings to nominated council tenants will be the main aim.
The team will also manage properties under the Brent Direct Leasing Scheme and the 70 market and intermediate market
rented properties owned by BHP.
If you are a leaseholder looking to rent out your property then
you can register your interest by calling 020 8937 2400.
Get cash to move to a smaller home
Many of our residents are living in homes that are too big for them. This may mean that energy and maintenance costs are
probably very high. It also means that the council cannot house families that need a family sized home. If this sounds like your
situation you might want to consider moving somewhere smaller.
By registering to downsize you will be put in the top banding (Category A), and will be entitled to a cash incentive of £2,000
per bedroom that you want to downsize by (up to £6,000 maximum) depending on how many rooms you have.
You are also entitled to free removals and if you move out of the borough we will give you £500 towards moving costs if you
show us a valid VAT invoice.
If you are affected by the ‘Bedroom Tax’ then moving a smaller home may prevent you from this extra cash burden.
So if you would like to downsize or require further information then please get in touch with the Tenancy Team on
020 8937 2424 or the Financial Inclusion Team on 020 8937 2790.
Getting back into work
BHP’s Resident Volunteer Scheme provides residents with three months work experience to help them develop skills to
find employment or to enable them to gain confidence to get back into work. This scheme is part of a larger initiative with
Brent Council, to reduce the impact of welfare reforms on residents and increase the number of residents in work.
The lowdown on asbestos
Asbestos is a naturally occurring mineral that has been used in a range of building materials to make them more rigid and
fire resistant. It was most commonly used in building materials between the 1950’s and 1980’s.
Am I at risk?
Asbestos products are found in most homes and, if they are in a good state of repair and left undisturbed, they present no
hazard to health. DIY activities such as sanding or drilling may possibly damage products containing asbestos. Please seek
advice from us before carrying out any such work on any material you suspect may contain asbestos.
It should be stressed that asbestos does not present a hazard to health provided it is in good condition, however where
asbestos is damaged we will deal with it in a safe and appropriate way. BHP adheres to all current Asbestos regulations
very strictly, and your health and safety is our most important consideration.
What is BHP doing about the problem?
BHP will reduce the exposure of asbestos (as far as possible), for its tenants, their visitors and contractors working
on the properties.
BHP will do this by:
• Carrying out surveys to identify asbestos containing material in all council owned communal areas and individual
• Compiling and maintaining a comprehensive asbestos register
• Developing and implementing arrangements to manage the risk arising from materials containing asbestos
• Providing information about the presence, location and condition of materials containing asbestos to any persons who
will potentially be exposed to asbestos or to tenants on request
• Ensuring that the appropriate actions are taken by any persons who are likely to disturb materials containing asbestos
including staff, contractors and consultants.
If you have any queries relating to asbestos then please email firstname.lastname@example.org or telephone 020 8937 2475
Leaseholders and asbestos
Leaseholders are responsible for all fixtures and fittings
within your property which includes artex and floor tiles.
BHP remains responsible for the building structure and
communal areas. Items in your home that you suspect
contain asbestos are best left in place if in good condition.
If you would like to remove asbestos materials we
recommend that you contact an asbestos removal
contractor licensed by the Health and Safety Executive
(HSE) to carry out the removal.
Iftekhar Chowdhury, a Brent resident from Stonebridge has become the
first resident volunteer.
He said: “I volunteered for this opportunity because I wanted to refresh
my skills and knowledge base. I have been out of work for some time
and this has also been a brilliant way for me to get back into the 9-5
regime. My message to other residents would be that by taking part in this
volunteering scheme, they will have an excellent chance to gain skills and
to understand how BHP works and the challenges the organisation faces.”
To sign up to the scheme please call the
Financial Inclusion Team on 020 8937 2790.
Please take into account the conditions of any benefits that you are claiming.
Improve your prospects with Brent Start
Brent Start is for anyone who wants to learn new skills, get into employment,
find a better job or improve themselves. It offers you a wide choice of courses,
many of which lead to nationally recognised qualifications.
To find out more please visit www.brent.gov.uk/brentstart
Youth magazine inside
Come and grab some grub at
Wembley Park Food Market
Wembley Food Market offers more than 25 mouth
watering stalls including gourmet pies, sizzling burgers,
freshly made falafel, paella and a wide range of other
Visitors to the market will also be able to buy freshly
pressed juice, homemade cakes and lots of fresh fruit,
seasonal vegetables, bread, cheese and meat.
Gary Bell, Wembley Park’s head of commercial, said:
“This market is designed to enhance the experience
of living and working in the area, as well as to provide
a stop-off for visitors and shoppers.
“It’s wonderful to see people making use of the great
open spaces around Wembley Park to have picnics and
to gather and enjoy their surroundings, and we hope
the market will encourage this.”
Trip to the States for science conference
This year myself and members from my school travelled to Boston in the United States with
students from University College London (UCL) to a science conference.
The iGem (International Genetically Engineered Machine) Giant Jamboree involves hundreds of
teams from universities and schools around the world coming together to present the projects they
have been working on over summer which involve the use of synthetic biology.
The UCL students we were with were developing a treatment that would help treat depression
without the need for drugs. They had created a special chocolate bar which contains a bacteria
that makes people happy when they eat it. This forms the basis of novel treatments for
mental health conditions.
Another inspirational team that I encountered
during the conference was a high school team
from Mexico who had designed a pollution
sensor for their local lake. I thought this was
a very innovative idea which gave a sense of
promise for the future. I enjoyed the trip as
it was an opportunity to see how the use of
synthetic biology could potentially help with
not only medical treatments but help to
By Fardowsa Ahmed, 17
Wembley Park Food Market
Wednesdays from 10am to 3pm
Wembley, HA9 0FJ
The market is located right
in the heart of Wembley
Park between the London
Design Outlet and the
Brent Civic Centre.
By Our Say Team
Our Say meets the
‘Authors of the Estate’
– Andre Anderson and
Andre Anderson, a young graphic designer and
writer and Nathaniel Tenemaque, writer and
recent post-graduate in Urban Studies from
University College London were part of a
collective of young writers who wrote ‘Authors
of the Estate.’ They spoke to ‘Our Say’ about their
inspiration and aims for the book.
What is the ‘Authors of
the Estate’ about?
“A group of young people who live St. Raphael’s
Estate wanted to create something that would
change people’s perceptions about the estate.
“A few of us had written books before and knew
the process of writing and publishing a book.
We felt that writing a book for the residents of
the estate as well as outside the neighbourhood
would help change negative perceptions about
the local area.
“We were keen to create a ‘passport’ for those
who lived on the estate, a ‘passport’ in the sense
that we believed that by creating something you
become free, and we were creating a ‘passport’
which would take residents anywhere they wanted
to go. There were no boundaries and no limits.”
Where did the idea come from?
“We always had the idea to do something
creative on the estate, to bring people
together and make a difference. The
book was published a year later and
it all came together when we received
funding from Starbucks Youth Action
who were thrilled about the project.”
Why did you choose the name
‘Authors of the Estate?’
“The word author and the word
authority have the same root meaning.
As a matter of fact, the word ‘author’
in Latin is a term to describe someone
who is a creator, a master, an enlarger
and a sustainer. So when we say that we are the
‘Authors of the Estate’, we are not just saying that
we are simply writers. We are saying we are the
creators, masters, enlargers and sustainers of the
estate. Those who rule are those who write.”
How would you encourage the youth
of today to achieve their goals?
“We would say that young people should never
stop creating because when you create something
you have something tangible to show for your time.
It also helps you to express yourself and gives you
a sense of fulfilment. Young people should also
do what they love rather than being driven by
shallow goals such as money. When you truly love
what you are doing, you will be successful. It will
also give you that drive and motivation to get up
in the mornings.”
How successful has the book
been so far?
“We have been interviewed on various media
including BBC Radio 4. Starbucks advertised the
book for us by having posters in Starbucks coffee
shops across London. The book has also been
gathering interest abroad. We created a short film
about the book and posted this online and have
gained a lot of interest on social media and we have
created an ‘Authors of London’ Facebook page.”
You can request a copy of the book through their
See a review on the ‘Authors of the Estate’
on page 14.
By Our Say Team
Powerful and insightful
– Savannah Mullings-Johnson’s
take on the ‘Authors of the Estate’
This book is amazing and I dare say is one of the best
books I have read all year.
‘Authors of the Estate’ delivers a powerful and insightful
look into the lives of those on the St. Raphael’s Estate.
For years, the estate has been stigmatised with many of
its young people being judged simply for where they have
been brought up. However, ‘Authors of the Estate’ breaks
through the stereotypes and through their lyrical flow of
writing delivers an empowering and hard hitting message.
This inspiring book is written by five authors from St. Raphael’s Estate who often derive from their
own experiences to demonstrate that any goal can be achieved through hard work and determination,
which can be shown through their own personal stories and experiences.
I don’t even want to put this book into a box because I think it deserves a lot more than that.
There aren’t many writers that could pull off writing a book that contains poetry, memoirs, open
letters to even the ‘I can change your life’ type quotes. Honestly there were times when I was reading
this book that I felt like I was in the middle of a conversation with Oprah Winfrey, but that is just one
of the many things I love about this book. It is highly impactful and takes you on a somewhat eyeopening
journey from start to finish.
The structure of the book is beautifully simplistic and the cover of the book could be seen as a clever
metaphor, simply showing a man at the top of a hill looking rather proud of his accomplishment.
Or it could be argued that the image symbolises a state of ‘authority’ in that the man has taken
control and become the ‘master’ of his destiny.
I would ask the authors why confine such a powerful book to one estate? This book has the potential
to inspire so many troubled youths up and down the country that I almost think it’s wrong that
anyone outside of St. Raphael’s Estate hasn’t actually had the opportunity to read it. If it was up to
me I would hand out hundreds of copies to students in my school, because if there is one thing that
I have learnt, whilst reading ‘Authors of the Estate’, it’s that everyone can prosper; there is no such
thing as an environmental barrier.
I would highly recommend this book to anyone from youths, to adults and even those too ignorant
to see past the stereotypes “maybe this will open your eyes.”
By Savannah Mullings-Johnson, 18
You can check out a small documentary on the Authors in the Estate
Get your ice skates on at Wembley Park
The ice skating rink at Wembley Park is back
for another year.
There’s fun for all the family at Ice Skate
Wembley Park where you can tuck into some
tasty grub from the weekend food market as
well as enjoying some vintage fairground rides.
You can also explore the London Designer
Outlet – London’s only outlet centre with
more than 50 outlet stores, 20 restaurants,
coffee shops, a nine-screen cinema and large
children’s play area.
Tickets for Ice Skate Wembley Park are available now at
www.iceskatingatwembleypark.co.uk, with sessions starting at
£7 for adults and £5.50 for children.
By Our Say Team
Looking for a space to hire? Try the Yellow Pavilion
The Yellow Pavilion in Wembley, with its light and
airy glass structure, is the ideal venue for groups
looking for anything from regular fitness classes to
informal gatherings and art and craft exhibitions.
The space is open for all kinds of groups and they
are keen to hear from anyone with ideas for how
the Yellow Pavilion could be used.
Michael Stuart, Wembley Park’s Community
Engagement Manager, said: “As well as welcoming
existing groups, we’re keen to hear from those
with new ideas. Priority will be given to activities
which are open to all, and which support the local
community. If you’ve always wanted to set up a
group, now is the time to come forward.”
Email Michael on email@example.com or drop in on Wednesdays from 12-8pm.
By Our Say Team
Authors of the Estate - Out Now
Our Say on the web
Like the Our Say Facebook page www.facebook.com/oursaybrent/
You can also check the latest blogs from the Our Say Team at
Youth magazine inside
This is Brent Housing Partnership’s Newsletter, Partnership News.
Please contact Communications on 020 8937 2363 if you need help to
understand this document.
You can report non-urgent repairs,
pay your rent and other queries
online at www.bhphousing.co.uk
You can also contact the BHP
Customer Response Team between
the following hours:
• Monday to Thursday 8am to 6pm
• Friday 8am to 5pm.
If you have a repair you can contact
the Customer Response Team by
emailing your repair details to
If you have a complaint or
compliment you can email
For general enquiries please email
firstname.lastname@example.org or call
020 8937 2400.
If you have an urgent problem
outside our office times, please call
our out-of-hours service on
020 8937 2400.
IF YOU WOULD LIKE A COPY IN A LARGER PRINT, PLEASE
CONTACT COMMUNICATIONS ON 020 8937 2363
How and where to pay your rent
DIRECT DEBIT: Mandates are available from your housing officer, any
One Stop Service or online at www.bhphousing.co.uk
PAYPOINT: At any shop, petrol station, newsagent or outlet
displaying the PAYPOINT double PP sign. If your card is lost or
damaged you can get a replacement from BHP by calling 020 8937
2480. Please keep your PayPoint receipts as proof of payment.
STANDING ORDER: Forms available from any One Stop
Service or online at www.bhphousing.co.uk
CREDIT CARD HOTLINE: by debit or credit card on 020 8937 1717
POST OFFICE: At any branch using your PayPoint card, debit card, cash
or cheque. Cheques must be made payable to Post office Ltd.
Brent Civic Centre, Engineers Way
Wembley, HA9 0FJ
If you would like to contribute
to the next edition of
Partnership News, please contact:
6th Floor, Brent Civic Centre
Engineers Way, Wembley, HA9 0FJ
020 8937 2363
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