PRICING GUIDE

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dhl_express_pricing_guide_2016

PRICING GUIDE

UNITED KINGDOM 2016

FIND OUT MORE

DHL Express – Excellence. Simply delivered.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

1


PRICING GUIDE 2016

This guide contains the latest published tariff for our Services. The prices contained in this guide are effective from 1st January 2016.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

2


PRICING EXPLAINED

In this section you will find information to help you understand how to calculate the price of a shipment.

CALCULATING THE PRICE

PRICING EXAMPLE

VOLUMETRIC WEIGHT

FREQUENT USER DISCOUNT

Follow these simple steps to work out how much it will cost to send

your shipment:

1

2

3

Determine the actual weight of your shipment in kilograms. If your

shipment is large and lightweight, you will also need to calculate the

‘volumetric weight’ (as explained on page 8). Whichever is the higher

of the actual and volumetric weight will be used for the purpose of

calculating the price.

We allocate each country or territory to one of 11 pricing zones. Look

up the zone for your destination country (or origin country in the case

of imports) by referring to the Country Zoning on page 10.

Use the weight and zone to find the price of your shipment by

referring to the tariff for the service you have chosen.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

3


PRICING EXPLAINED

In this section you will find information to help you understand how to calculate the price of a shipment.

CALCULATING THE PRICE

PRICING EXAMPLE

VOLUMETRIC WEIGHT

FREQUENT USER DISCOUNT

If you are sending a 1kg document to the USA (Zone 6) using the

DHL EXPRESS WORLDWIDE service, the price would be £42.85.

kg Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

Documents up to 2kg

0.5 20.00 38.75 40.70 44.40 45.05 46.70 38.00 47.50 47.75 49.45 62.15

1 20.00 46.15 47.80 52.85 53.60 54.35 42.85 55.15 56.05 61.20 74.45

1.5 20.55 48.30 51.15 57.35 58.15 58.55 46.20 59.35 61.25 68.80 82.40

2 21.10 50.45 54.50 61.85 62.70 62.75 49.55 63.55 66.45 76.40 90.35

Documents from 2.5kg and Non-Documents from 0.5kg

0.5 20.00 38.75 40.70 44.40 45.05 56.45 48.65 56.90 63.65 66.40 73.40

1 20.00 46.15 47.80 52.85 53.60 63.65 53.45 64.10 71.75 78.25 85.45

1.5 20.55 48.30 51.15 57.35 58.15 67.85 57.00 68.30 76.40 85.10 93.10

2 21.10 50.45 54.50 61.85 62.70 72.05 60.55 72.50 81.05 91.95 100.75

2.5 21.65 52.55 57.80 66.30 67.20 76.20 64.10 76.70 85.70 98.80 108.40

3 22.20 54.40 60.55 70.30 71.25 79.90 67.35 80.55 90.50 105.55 115.95

3.5 22.75 56.25 63.30 74.30 75.30 83.60 70.60 84.40 95.30 112.30 123.50

4 23.30 58.10 66.05 78.30 79.35 87.30 73.85 88.25 100.10 119.05 131.05

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

4


PRICING EXPLAINED

In this section you will find information to help you understand how to calculate the price of a shipment.

CALCULATING THE PRICE

PRICING EXAMPLE

VOLUMETRIC WEIGHT

FREQUENT USER DISCOUNT

Sometimes you may need to send a package that is lightweight but takes up

a lot of space – for example, a small but valuable item surrounded by lots of

packaging. In this case you should check whether the ‘volumetric weight’ of

the package is greater than the actual weight, as the price you pay will

always reflect the greater of the two, known as the ‘chargeable weight’.

If you are sending a shipment containing a single package, calculate the

volumetric weight by multiplying the length (cm) x height (cm) x width (cm),

then dividing by 5,000. If you are sending a shipment that contains multiple

packages, repeat this step for each package and add the results together to

get the volumetric weight of the shipment.

Height

Length

Width

For Example

Length x height x width (cm) ÷ 5,000

You’re sending a package that weighs 8kg with

dimensions of 40cm x 30cm x 50cm.

The volumetric weight would be:

Therefore the chargeable weight is 12kg.

40 x 30 x 50

5,000

= 12kg

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

5


PRICING EXPLAINED

In this section you will find information to help you understand how to calculate the price of a shipment.

CALCULATING THE PRICE

PRICING EXAMPLE

VOLUMETRIC WEIGHT

FREQUENT USER DISCOUNT

The more you send, the more you save. If you send four or more shipments a

month, you could qualify for our Frequent User Discount. This could cut your

monthly shipping bill by up to 32% for international shipments and up to 60%

for domestic shipments.

This service is only available to DHL account customers paying published

tariff and applies to export and domestic shipments sent on our

DHL EXPRESS WORLDWIDE, DHL EXPRESS 12:00, DHL EXPRESS 10:30 and

DHL EXPRESS 9:00 services.

Shipments sent during the month

Discount per shipment

0 – 3 £0.00

4 – 6 £3.00

7 – 10 £4.00

11 – 15 £7.00

16 – 25 £8.00

26 – 40 £9.00

41 – 60 £10.00

61 – 100 £11.00

> 100 £12.00

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

6


COUNTRY ZONING

Find the pricing zone for your destination country (or origin country in the case of imports) by referring to the table below.

Country

Zone

Country

Zone

Country

Zone

Country

Zone

Country

Zone

Country

Zone

Afghanistan 10

Albania 5

Algeria 10

American Samoa 10

Andorra 4

Angola 10

Anguilla 10

Antigua 10

Argentina 10

Armenia 10

Aruba 10

Australia 8

Austria 3

Azerbaijan 10

Bahamas 10

Bahrain 9

Bangladesh 10

Barbados 10

Belarus 5

Belgium 1

Belize 10

Benin 10

Bermuda 10

Bhutan 10

Bolivia 10

Bonaire 10

Bosnia and Herzegovina 5

Botswana 10

Brazil 10

Brunei 9

Bulgaria 4

Burkina Faso 10

Burundi 10

Cambodia 10

Cameroon 10

Canada 7

Canary Islands 5

Cape Verde Islands 10

Cayman Islands 10

Central African Rep. 10

Chad 10

Channel Islands 1*

Chile 10

China, People’s Rep. 8

Colombia 10

Co. of N. Mariana Islands 10

Comoros Islands 10

Congo 10

Congo, Dem. Rep. 10

Cook Islands 10

Costa Rica 10

Croatia 4

Cuba 10

Curacao 10

Cyprus 4

Czech Republic 4

Denmark 3

Djibouti 10

Dominica 10

Dominican Rep. 10

East Timor 10

Ecuador 10

Egypt 10

El Salvador 10

Equatorial Guinea 10

Eritrea 10

Estonia 4

Ethiopia 10

Falkland Islands 10

Faroe Islands 5

Fiji 10

Finland 3

France 2

France – Paris 1*

French Guiana 10

Gabon 10

Gambia 10

Georgia 10

Germany 2

Germany – Cologne 1*

Germany – Frankfurt 1*

Ghana 10

Gibraltar 5

Greece 4

Greenland 5

Grenada 10

Guadeloupe 10

Guam 10

Guatemala 10

Guinea Rep. 10

Guinea-Bissau 10

Guyana 10

Haiti 10

Honduras Rep. 10

Hong Kong 8

Hungary 4

Iceland 5

India 8

Indonesia 8

Iran 10

Iraq 10

Ireland, Rep. of 1

Israel 10

Italy 3

Ivory Coast 10

Jamaica 10

Japan 8

Jordan 9

Kazakhstan 10

Kenya 10

Kiribati 10

Korea, D.P.R. of (North) 10

Korea, Rep. of (South) 8

Kosovo 5

Kuwait 9

Kyrgyzstan 10

Laos, Peoples Dem. Rep. 10

Latvia 4

Lebanon 10

Lesotho 10

Liberia 10

Libya 10

Liechtenstein 5

Lithuania 4

Luxembourg 1

Macau 8

Macedonia, Rep. of 5

Madagascar 10

Malawi 10

Malaysia 8

Maldives 10

Mali 10

Malta 4

Marshall Islands 10

Martinique 10

Mauritania 10

Mauritius 10

Mayotte 10

Mexico 7

Micronesia, Fed. States of 10

Moldova, Rep. of 5

Monaco 2

Mongolia 10

Montenegro, Rep. of 5

Montserrat 10

Morocco 10

Mozambique 10

Myanmar (Burma) 10

Namibia 10

Nauru, Rep. of 10

Nepal 10

Netherlands 1

Netherlands Antilles 10

Nevis 10

New Caledonia 10

New Zealand 9

Nicaragua 10

Niger 10

Nigeria 10

Niue 10

Norway 5

Oman 9

Pakistan 10

Palau 10

Panama 10

Papua New Guinea 10

Paraguay 10

Peru 10

Philippines 8

Poland 4

Portugal 3

Puerto Rico 10

Qatar 9

Reunion, Island of 10

Romania 4

Russian Federation 5

Rwanda 10

Samoa 10

San Marino 3

São Tomé and Príncipe 10

Saudi Arabia 9

Senegal 10

Serbia, Rep. of 5

Seychelles 10

Sierra Leone 10

Singapore 8

Slovakia 4

Slovenia 4

Solomon Islands 9

Somalia 10

Somaliland, Rep. of 10

South Africa 9

South Sudan 10

Spain 3

Sri Lanka 10

St. Barthelemy 10

St. Eustatius 10

St. Helena 10

St. Kitts 10

St. Lucia 10

St. Maarten 10

St. Vincent 10

Sudan 10

Suriname 10

Swaziland 10

Sweden 3

Switzerland 5

Syria 10

Tahiti 10

Taiwan 8

Tajikistan 10

Tanzania 10

Thailand 8

Togo 10

Tonga 10

Trinidad and Tobago 10

Tunisia 10

Turkey 5

Turks and Caicos Islands 10

Tuvalu 10

Uganda 10

Ukraine 5

United Arab Emirates 8

United Kingdom 0

Uruguay 10

USA 6

Uzbekistan 10

Vanuatu 10

Venezuela 10

Vietnam 8

Virgin Islands, British 10

Virgin Islands, US 10

Yemen 9

Zambia 10

Zimbabwe 10

* Zone 2 for DHL ECONOMY SELECT

The European Union (EU) member states

are highlighted in bold. When shipping

to countries outside the EU, please

ensure that non-document shipments

are accompanied by a commercial or

pro-forma invoice and the required

customs documentation.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

7


EXPORT SERVICES

Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom.

DHL EXPRESS WORLDWIDE

DHL EXPRESS 9:00, 10:30 and 12:00

DHL ECONOMY SELECT

1 2

Delivery by the end of the next possible working day.

• Available to more than 220 countries and territories.

• Suitable for individual pieces up to 70kg and shipments

up to 1,000kg.

kg Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

Documents up to 2kg

0.5 20.00 38.75 40.70 44.40 45.05 46.70 38.00 47.50 47.75 49.45 62.15

1 20.00 46.15 47.80 52.85 53.60 54.35 42.85 55.15 56.05 61.20 74.45

1.5 20.55 48.30 51.15 57.35 58.15 58.55 46.20 59.35 61.25 68.80 82.40

2 21.10 50.45 54.50 61.85 62.70 62.75 49.55 63.55 66.45 76.40 90.35

Documents from 2.5kg and Non-Documents from 0.5kg

0.5 20.00 38.75 40.70 44.40 45.05 56.45 48.65 56.90 63.65 66.40 73.40

1 20.00 46.15 47.80 52.85 53.60 63.65 53.45 64.10 71.75 78.25 85.45

1.5 20.55 48.30 51.15 57.35 58.15 67.85 57.00 68.30 76.40 85.10 93.10

2 21.10 50.45 54.50 61.85 62.70 72.05 60.55 72.50 81.05 91.95 100.75

2.5 21.65 52.55 57.80 66.30 67.20 76.20 64.10 76.70 85.70 98.80 108.40

3 22.20 54.40 60.55 70.30 71.25 79.90 67.35 80.55 90.50 105.55 115.95

3.5 22.75 56.25 63.30 74.30 75.30 83.60 70.60 84.40 95.30 112.30 123.50

4 23.30 58.10 66.05 78.30 79.35 87.30 73.85 88.25 100.10 119.05 131.05

4.5 23.85 59.95 68.80 82.30 83.40 91.00 77.10 92.10 104.90 125.80 138.60

5 24.40 61.80 71.55 86.30 87.45 94.70 80.35 95.95 109.70 132.55 146.15

5.5 24.95 63.60 74.45 90.10 91.35 98.35 83.50 99.50 114.45 139.05 153.45

6 25.50 65.40 77.35 93.90 95.25 102.00 86.65 103.05 119.20 145.55 160.75

6.5 26.05 67.20 80.25 97.70 99.15 105.65 89.80 106.60 123.95 152.05 168.05

7 26.60 69.00 83.15 101.50 103.05 109.30 92.95 110.15 128.70 158.55 175.35

7.5 27.15 70.80 86.05 105.30 106.95 112.95 96.10 113.70 133.45 165.05 182.65

8 27.70 72.60 88.95 109.10 110.85 116.60 99.25 117.25 138.20 171.55 189.95

8.5 28.25 74.40 91.85 112.90 114.75 120.25 102.40 120.80 142.95 178.05 197.25

9 28.80 76.20 94.75 116.70 118.65 123.90 105.55 124.35 147.70 184.55 204.55

9.5 29.35 78.00 97.65 120.50 122.55 127.55 108.70 127.90 152.45 191.05 211.85

10 29.90 79.80 100.55 124.30 126.45 131.20 111.85 131.45 157.20 197.55 219.15

11 31.00 82.10 104.35 130.20 132.45 137.10 116.65 137.45 166.30 210.15 232.45

12 32.10 84.40 108.15 136.10 138.45 143.00 121.45 143.45 175.40 222.75 245.75

13 33.20 86.70 111.95 142.00 144.45 148.90 126.25 149.45 184.50 235.35 259.05

14 34.30 89.00 115.75 147.90 150.45 154.80 131.05 155.45 193.60 247.95 272.35

15 35.40 91.30 119.55 153.80 156.45 160.70 135.85 161.45 202.70 260.55 285.65

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

8


EXPORT SERVICES

Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom.

DHL EXPRESS WORLDWIDE

DHL EXPRESS 9:00, 10:30 and 12:00

DHL ECONOMY SELECT

1 2

Delivery by the end of the next possible working day.

• Available to more than 220 countries and territories.

• Suitable for individual pieces up to 70kg and shipments

up to 1,000kg.

kg Zone 0 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

Documents from 2.5kg and Non-Documents from 0.5kg

16 36.50 93.60 123.35 159.70 162.45 166.60 140.65 167.45 211.80 273.15 298.95

17 37.60 95.90 127.15 165.60 168.45 172.50 145.45 173.45 220.90 285.75 312.25

18 38.70 98.20 130.95 171.50 174.45 178.40 150.25 179.45 230.00 298.35 325.55

19 39.80 100.50 134.75 177.40 180.45 184.30 155.05 185.45 239.10 310.95 338.85

20 40.90 102.80 138.55 183.30 186.45 190.20 159.85 191.45 248.20 323.55 352.15

21 42.00 105.40 142.25 189.10 192.35 196.10 164.65 197.35 256.90 336.25 365.75

22 43.10 108.00 145.95 194.90 198.25 202.00 169.45 203.25 265.60 348.95 379.35

23 44.20 110.60 149.65 200.70 204.15 207.90 174.25 209.15 274.30 361.65 392.95

24 45.30 113.20 153.35 206.50 210.05 213.80 179.05 215.05 283.00 374.35 406.55

25 46.40 115.80 157.05 212.30 215.95 219.70 183.85 220.95 291.70 387.05 420.15

26 47.50 118.40 160.75 218.10 221.85 225.60 188.65 226.85 300.40 399.75 433.75

27 48.60 121.00 164.45 223.90 227.75 231.50 193.45 232.75 309.10 412.45 447.35

28 49.70 123.60 168.15 229.70 233.65 237.40 198.25 238.65 317.80 425.15 460.95

29 50.80 126.20 171.85 235.50 239.55 243.30 203.05 244.55 326.50 437.85 474.55

30 51.90 128.80 175.55 241.30 245.45 249.20 207.85 250.45 335.20 450.55 488.15

For each additional 0.5kg

From 10.1 to 20 0.55 1.15 1.90 2.95 3.00 2.95 2.40 3.00 4.55 6.30 6.65

From 20.1 to 30 0.55 1.30 1.85 2.90 2.95 2.95 2.40 2.95 4.35 6.35 6.80

From 30.1 to 70 0.55 1.60 2.35 3.45 3.50 3.75 3.15 3.80 5.95 8.70 9.15

From 70.1 to 300 0.55 1.95 2.95 4.10 4.10 4.40 3.55 4.45 6.80 9.90 10.40

From 300.1 to 1,000 0.55 1.95 2.95 4.10 4.10 4.40 3.55 4.45 6.80 9.90 10.40

Prices are effective from 1st January 2016 and are subject to change. Prices are charged in 0.5kg increments and are rounded up to the nearest 0.5kg. All prices are in British Pounds

excluding VAT, duties, taxes and other charges.The chargeable weight is the greater of the actual weight and the volumetric weight. Use the following formula to calculate the volumetric

weight: Length (cm) x Width (cm) x Height (cm) ÷ 5,000 = Volumetric Weight (kg)

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

9


EXPORT SERVICES

Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom.

DHL EXPRESS WORLDWIDE

DHL EXPRESS 9:00, 10:30 and 12:00

DHL ECONOMY SELECT

Delivery before 9:00 on the next possible working day.

Add £15.00 to the DHL EXPRESS WORLDWIDE price.

• Available to selected postcodes in 53 countries

and territories.

• Money-back guarantee.*

• Suitable for individual pieces up to 30kg and

shipments up to 300kg.

Delivery before 10:30 on the next possible working day.

Add £15.00 to the DHL EXPRESS WORLDWIDE price.

• Available to selected zip codes and territories in the USA.

• Money-back guarantee.*

• Suitable for individual pieces up to 30kg and

shipments up to 300kg.

Delivery before 12:00 on the next possible working day.

Add £5.00 to the DHL EXPRESS WORLDWIDE price.

• Available to selected postcodes in 75 countries

and territories.

• Money-back guarantee.*

• Suitable for individual pieces up to 70kg and

shipments up to 1,000kg.

*Additional terms and conditions apply-see www.dhl.co.uk/express for details.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

10


EXPORT SERVICES

Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom.

DHL EXPRESS WORLDWIDE

DHL EXPRESS 9:00, 10:30 and 12:00

DHL ECONOMY SELECT

1 2

Delivery within a defined number of days across Europe.

• Available to 32 countries and territories across Europe.

• Suitable for individual pieces up to 70kg and shipments

up to 1,000kg.

kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Documents and Non-Documents

1 43.60 45.20 50.00 50.70 57.50

2 47.60 50.70 58.40 59.20 65.40

3 51.10 55.20 64.10 66.10 71.60

4 54.60 59.70 69.80 73.00 77.80

5 58.10 64.20 75.50 79.90 84.00

6 59.60 66.60 78.20 82.90 86.50

7 61.10 69.00 80.90 85.90 89.00

8 62.60 71.40 83.60 88.90 91.50

9 64.10 73.80 86.30 91.90 94.00

10 65.60 76.20 89.00 94.90 96.50

15 71.35 82.20 97.25 103.90 105.25

20 77.10 88.20 105.50 112.90 114.00

25 82.85 94.20 113.75 121.90 123.00

30 88.60 100.20 122.00 130.90 132.00

40 99.10 111.20 138.00 147.40 150.00

50 109.60 122.20 154.00 163.90 168.00

60 120.10 133.20 170.00 180.40 186.00

70 130.60 144.20 186.00 196.90 204.00

80 145.60 161.20 208.00 218.90 227.50

90 160.60 178.20 230.00 240.90 251.00

100 175.60 195.20 252.00 262.90 274.50

125 213.10 237.70 307.00 317.90 333.25

150 250.60 280.20 362.00 372.90 392.00

175 288.10 322.70 417.00 427.90 450.75

200 325.60 365.20 472.00 482.90 509.50

225 363.10 407.70 527.00 537.90 568.25

250 400.60 450.20 582.00 592.90 627.00

275 438.10 492.70 637.00 647.90 685.75

300 475.60 535.20 692.00 702.90 744.50

Available to the following countries:

Andorra

Italy

Austria

Latvia

Belgium

Liechtenstein

Bulgaria

Lithuania

Channel Islands

Luxembourg

Croatia

Netherlands

Czech Republic

Norway

Denmark

Poland

Estonia

Portugal

Finland

Romania

France

San Marino

Germany

Slovakia

Gibraltar

Slovenia

Greece

Spain

Hungary

Sweden

Ireland, Rep. of

Switzerland

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

11


EXPORT SERVICES

Fast and reliable delivery to more than 220 countries and territories around the world, including the United Kingdom.

DHL EXPRESS WORLDWIDE DHL EXPRESS 9:00, 10:30 and 12:00

DHL ECONOMY SELECT

1 2

Delivery within a defined number of days across Europe.

• Available to 32 countries and territories across Europe.

• Suitable for individual pieces up to 70kg and shipments

up to 1,000kg.

kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Documents and Non-Documents

325 515.60 580.20 750.75 761.65 807.00

350 555.60 625.20 809.50 820.40 869.50

375 595.60 670.20 868.25 879.15 932.00

400 635.60 715.20 927.00 937.90 994.50

425 675.60 760.20 985.75 996.65 1057.00

450 715.60 805.20 1044.50 1055.40 1119.50

475 755.60 850.20 1103.25 1114.15 1182.00

500 795.60 895.20 1162.00 1172.90 1244.50

550 875.60 985.20 1279.50 1290.40 1369.50

600 955.60 1075.20 1397.00 1407.90 1494.50

650 1035.60 1165.20 1514.50 1525.40 1619.50

700 1115.60 1255.20 1632.00 1642.90 1744.50

750 1195.60 1345.20 1749.50 1760.40 1869.50

800 1275.60 1435.20 1867.00 1877.90 1994.50

850 1355.60 1525.20 1984.50 1995.40 2119.50

900 1435.60 1615.20 2102.00 2112.90 2244.50

950 1515.60 1705.20 2219.50 2230.40 2369.50

1000 1595.60 1795.20 2337.00 2347.90 2494.50

For each additional 1 kg

From 10.1 to 20 1.15 1.20 1.65 1.80 1.75

From 20.1 to 30 1.15 1.20 1.65 1.80 1.80

From 30.1 to 70 1.05 1.10 1.60 1.65 1.80

From 70.1 to 300 1.50 1.70 2.20 2.20 2.35

From 300.1 to 1,000 1.60 1.80 2.35 2.35 2.50

Available to the following countries:

Andorra

Italy

Austria

Latvia

Belgium

Liechtenstein

Bulgaria

Lithuania

Channel Islands

Luxembourg

Croatia

Netherlands

Czech Republic

Norway

Denmark

Poland

Estonia

Portugal

Finland

Romania

France

San Marino

Germany

Slovakia

Gibraltar

Slovenia

Greece

Spain

Hungary

Sweden

Ireland, Rep. of

Switzerland

Prices are effective from 1st January 2016 and are subject to change. Prices are charged in 1kg increments and are

rounded up to the nearest 1kg. All prices are in British Pounds excluding VAT, duties, taxes and other charges.The

chargeable weight is the greater of the actual weight and the volumetric weight. Use the following formula to

calculate the volumetric weight: Length (cm) x Width (cm) x Height (cm) ÷ 5,000 = Volumetric Weight (kg)

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

12


IMPORT SERVICES

Our import services allow you to arrange for a shipment to be collected in another country and have it delivered to the United Kingdom.

DHL IMPORT EXPRESS WORLDWIDE DHL IMPORT EXPRESS 9:00 and 12:00

DHL IMPORT ECONOMY SELECT

1 2

Delivery by the end of the next possible working day.

• Available from 214 countries and territories.

• Suitable for individual pieces up to 70kg and shipments

up to 1,000kg.

kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

Documents up to 2kg

0.5 41.25 43.35 47.30 48.00 49.75 40.45 50.60 50.85 52.65 66.20

1 49.15 50.90 56.30 57.10 57.90 45.60 58.75 59.70 65.15 79.30

1.5 51.45 54.45 61.10 61.95 62.35 49.15 63.20 65.25 73.25 87.75

2 53.75 58.00 65.90 66.80 66.80 52.70 67.65 70.80 81.35 96.20

Documents from 2.5kg and Non-Documents from 0.5kg

0.5 41.25 43.35 47.30 48.00 60.10 51.80 60.60 67.80 70.70 78.15

1 49.15 50.90 56.30 57.10 67.75 56.90 68.25 76.45 83.30 91.00

1.5 51.45 54.45 61.10 61.95 72.20 60.70 72.70 81.40 90.60 99.15

2 53.75 58.00 65.90 66.80 76.65 64.50 77.15 86.35 97.90 107.30

2.5 56.00 61.50 70.65 71.60 81.05 68.30 81.60 91.30 105.20 115.45

3 57.95 64.45 74.90 75.90 85.00 71.75 85.70 96.40 112.40 123.50

3.5 59.90 67.40 79.15 80.20 88.95 75.20 89.80 101.50 119.60 131.55

4 61.85 70.35 83.40 84.50 92.90 78.65 93.90 106.60 126.80 139.60

4.5 63.80 73.30 87.65 88.80 96.85 82.10 98.00 111.70 134.00 147.65

5 65.75 76.25 91.90 93.10 100.80 85.55 102.10 116.80 141.20 155.70

5.5 67.65 79.35 95.95 97.25 104.70 88.90 105.90 121.85 148.10 163.45

6 69.55 82.45 100.00 101.40 108.60 92.25 109.70 126.90 155.00 171.20

6.5 71.45 85.55 104.05 105.55 112.50 95.60 113.50 131.95 161.90 178.95

7 73.35 88.65 108.10 109.70 116.40 98.95 117.30 137.00 168.80 186.70

7.5 75.25 91.75 112.15 113.85 120.30 102.30 121.10 142.05 175.70 194.45

8 77.15 94.85 116.20 118.00 124.20 105.65 124.90 147.10 182.60 202.20

8.5 79.05 97.95 120.25 122.15 128.10 109.00 128.70 152.15 189.50 209.95

9 80.95 101.05 124.30 126.30 132.00 112.35 132.50 157.20 196.40 217.70

9.5 82.85 104.15 128.35 130.45 135.90 115.70 136.30 162.25 203.30 225.45

10 84.75 107.25 132.40 134.60 139.80 119.05 140.10 167.30 210.20 233.20

11 87.15 111.25 138.70 141.00 146.10 124.15 146.50 177.00 223.60 247.40

12 89.55 115.25 145.00 147.40 152.40 129.25 152.90 186.70 237.00 261.60

13 91.95 119.25 151.30 153.80 158.70 134.35 159.30 196.40 250.40 275.80

14 94.35 123.25 157.60 160.20 165.00 139.45 165.70 206.10 263.80 290.00

15 96.75 127.25 163.90 166.60 171.30 144.55 172.10 215.80 277.20 304.20

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

13


IMPORT SERVICES

Our import services allow you to arrange for a shipment to be collected in another country and have it delivered to the United Kingdom.

DHL IMPORT EXPRESS WORLDWIDE DHL IMPORT EXPRESS 9:00 and 12:00 DHL IMPORT ECONOMY SELECT

1 2

Delivery by the end of the next possible working day.

• Available from 214 countries and territories.

• Suitable for individual pieces up to 70kg and shipments

up to 1,000kg.

kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

Documents from 2.5kg and Non-Documents from 0.5kg

16 99.15 131.25 170.20 173.00 177.60 149.65 178.50 225.50 290.60 318.40

17 101.55 135.25 176.50 179.40 183.90 154.75 184.90 235.20 304.00 332.60

18 103.95 139.25 182.80 185.80 190.20 159.85 191.30 244.90 317.40 346.80

19 106.35 143.25 189.10 192.20 196.50 164.95 197.70 254.60 330.80 361.00

20 108.75 147.25 195.40 198.60 202.80 170.05 204.10 264.30 344.20 375.20

21 111.55 151.15 201.60 204.90 209.10 175.15 210.40 273.60 357.70 389.70

22 114.35 155.05 207.80 211.20 215.40 180.25 216.70 282.90 371.20 404.20

23 117.15 158.95 214.00 217.50 221.70 185.35 223.00 292.20 384.70 418.70

24 119.95 162.85 220.20 223.80 228.00 190.45 229.30 301.50 398.20 433.20

25 122.75 166.75 226.40 230.10 234.30 195.55 235.60 310.80 411.70 447.70

26 125.55 170.65 232.60 236.40 240.60 200.65 241.90 320.10 425.20 462.20

27 128.35 174.55 238.80 242.70 246.90 205.75 248.20 329.40 438.70 476.70

28 131.15 178.45 245.00 249.00 253.20 210.85 254.50 338.70 452.20 491.20

29 133.95 182.35 251.20 255.30 259.50 215.95 260.80 348.00 465.70 505.70

30 136.75 186.25 257.40 261.60 265.80 221.05 267.10 357.30 479.20 520.20

For each additional 0.5kg

From 10.1 to 20 1.20 2.00 3.15 3.20 3.15 2.55 3.20 4.85 6.70 7.10

From 20.1 to 30 1.40 1.95 3.10 3.15 3.15 2.55 3.15 4.65 6.75 7.25

From 30.1 to 70 1.70 2.50 3.65 3.75 4.00 3.35 4.05 6.35 9.25 9.75

From 70.1 to 300 2.10 3.15 4.35 4.35 4.70 3.80 4.75 7.25 10.55 11.10

From 300.1 to 1,000 2.10 3.15 4.35 4.35 4.70 3.80 4.75 7.25 10.55 11.10

Prices are effective from 1st January 2016 and are subject to change. Prices are charged in 0.5kg increments and are rounded up to the nearest 0.5kg. All prices are in British Pounds excluding

VAT, duties, taxes and other charges.The chargeable weight is the greater of the actual weight and the volumetric weight. Use the following formula to calculate the volumetric weight: Length

(cm) x Width (cm) x Height (cm) ÷ 5,000 = Volumetric Weight (kg)

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

14


IMPORT SERVICES

Our import services allow you to arrange for a shipment to be collected in another country and have it delivered to the United Kingdom.

DHL IMPORT EXPRESS WORLDWIDE DHL IMPORT EXPRESS 9:00 and 12:00 DHL IMPORT ECONOMY SELECT

Delivery before 9:00 on the next possible working day.

Add £15.00 to the DHL EXPRESS WORLDWIDE price.

• Available from 214 countries to selected UK post codes.

• Money-back guarantee.*

• Suitable for individual pieces up to 30kg and shipments up to 300kg.

Delivery before 12:00 on the next possible working day.

Add £5.00 to the DHL EXPRESS WORLDWIDE price.

• Available from 214 countries to selected UK post codes.

• Money-back guarantee.*

• Suitable for individual pieces up to 70kg and shipments up to 1,000kg.

*Additional terms and conditions apply-see www.dhl.co.uk/express for details.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

15


IMPORT SERVICES

Our import services allow you to arrange for a shipment to be collected in another country and have it delivered to the United Kingdom.

DHL IMPORT EXPRESS WORLDWIDE

DHL IMPORT EXPRESS 9:00 and 12:00

DHL IMPORT ECONOMY SELECT

1 2

Delivery within a defined number of days across Europe.

• Available from 28 countries and territories across Europe.

• Suitable for individual pieces up to 70kg and shipments

up to 1,000kg.

kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Documents and Non-Documents

1 46.45 48.15 53.25 54.00 61.25

2 50.70 54.00 62.20 63.05 69.65

3 54.45 58.80 68.25 70.40 76.25

4 58.20 63.60 74.30 77.75 82.85

5 61.95 68.40 80.35 85.10 89.45

6 63.55 70.95 83.25 88.30 92.10

7 65.15 73.50 86.15 91.50 94.75

8 66.75 76.05 89.05 94.70 97.40

9 68.35 78.60 91.95 97.90 100.05

10 69.95 81.15 94.85 101.10 102.70

15 75.95 87.65 103.60 110.60 111.95

20 81.95 94.15 112.35 120.10 121.20

25 87.95 100.65 121.10 129.60 130.70

30 93.95 107.15 129.85 139.10 140.20

40 104.95 118.65 146.85 156.60 159.20

50 115.95 130.15 163.85 174.10 178.20

60 126.95 141.65 180.85 191.60 197.20

70 137.95 153.15 197.85 209.10 216.20

80 153.95 171.15 221.35 232.60 241.20

90 169.95 189.15 244.85 256.10 266.20

100 185.95 207.15 268.35 279.60 291.20

125 225.95 252.15 327.10 338.35 353.70

150 265.95 297.15 385.85 397.10 416.20

175 305.95 342.15 444.60 455.85 478.70

200 345.95 387.15 503.35 514.60 541.20

225 385.95 432.15 562.10 573.35 603.70

250 425.95 477.15 620.85 632.10 666.20

275 465.95 522.15 679.60 690.85 728.70

300 505.95 567.15 738.35 749.60 791.20

Available from the following countries:

Andorra

Latvia

Austria

Liechtenstein

Belgium

Lithuania

Bulgaria

Luxembourg

Croatia

Netherlands

Czech Republic

Norway

Denmark

Poland

Estonia

Portugal

Finland

Romania

France

Slovakia

Germany

Slovenia

Hungary

Spain

Ireland, Rep. of

Sweden

Italy

Switzerland

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

16


IMPORT SERVICES

Our import services allow you to arrange for a shipment to be collected in another country and have it delivered to the United Kingdom.

DHL IMPORT EXPRESS WORLDWIDE

DHL IMPORT EXPRESS 9:00 and 12:00

DHL IMPORT ECONOMY SELECT

1 2

Delivery within a defined number of days across Europe.

• Available from 28 countries and territories across Europe.

• Suitable for individual pieces up to 70kg and shipments

up to 1,000kg.

kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Documents and Non-Documents

325 548.45 614.65 800.85 812.10 857.45

350 590.95 662.15 863.35 874.60 923.70

375 633.45 709.65 925.85 937.10 989.95

400 675.95 757.15 988.35 999.60 1056.20

425 718.45 804.65 1050.85 1062.10 1122.45

450 760.95 852.15 1113.35 1124.60 1188.70

475 803.45 899.65 1175.85 1187.10 1254.95

500 845.95 947.15 1238.35 1249.60 1321.20

550 930.95 1042.15 1363.35 1374.60 1453.70

600 1015.95 1137.15 1488.35 1499.60 1586.20

650 1100.95 1232.15 1613.35 1624.60 1718.70

700 1185.95 1327.15 1738.35 1749.60 1851.20

750 1270.95 1422.15 1863.35 1874.60 1983.70

800 1355.95 1517.15 1988.35 1999.60 2116.20

850 1440.95 1612.15 2113.35 2124.60 2248.70

900 1525.95 1707.15 2238.35 2249.60 2381.20

950 1610.95 1802.15 2363.35 2374.60 2513.70

1000 1695.95 1897.15 2488.35 2499.60 2646.20

For each additional 1 kg

From 10.1 to 20 1.20 1.30 1.75 1.90 1.85

From 20.1 to 30 1.20 1.30 1.75 1.90 1.90

From 30.1 to 70 1.10 1.15 1.70 1.75 1.90

From 70.1 to 300 1.60 1.80 2.35 2.35 2.50

From 300.1 to 1,000 1.70 1.90 2.50 2.50 2.65

Available from the following countries:

Andorra

Latvia

Austria

Liechtenstein

Belgium

Lithuania

Bulgaria

Luxembourg

Croatia

Netherlands

Czech Republic

Norway

Denmark

Poland

Estonia

Portugal

Finland

Romania

France

Slovakia

Germany

Slovenia

Hungary

Spain

Ireland, Rep. of

Sweden

Italy

Switzerland

Prices are effective from 1st January 2016 and are subject to change. Prices are charged in 1kg increments and are

rounded up to the nearest 1kg. All prices are in British Pounds excluding VAT, duties, taxes and other charges.The

chargeable weight is the greater of the actual weight and the volumetric weight. Use the following formula to

calculate the volumetric weight: Length (cm) x Width (cm) x Height (cm) ÷ 5,000 = Volumetric Weight (kg)

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

17


INTERNATIONAL MAIL

A convenient and cost-effective international mail service for Letters and Packets.

DHL GLOBALMAIL

LETTERS AND PACKETS

There are two DHL GLOBALMAIL tariffs, one for

Letters and one for Packets (including tubes).

Letters

Packets

Zone Price per item Price per kg Price per item Price per kg

Europe £0.51 £15.50 £1.85 £6.70

Rest of World £0.62 £19.60 £2.10 £9.30

COUNTRY ZONING

The DHL GLOBALMAIL tariffs use an item and

kilogram pricing method. The price is calculated by

adding together the item price and the kilogram price,

as shown in the worked example below.

Example

The price for sending 10 x 20g Letters to Australia

(in the Rest of World zone) would be:

Convenient and economical international mail service.

• Easy to use – no sorting, counting or weighing of

individual items.

• Free collections – by your DHL Express courier.

• Convenient – appears on the same account and invoice as

your courier shipments.

• Reliable – consistent transit times, independently

monitored and audited.

Item price

£0.62 x 10 = £6.20

+

Kilogram price

20g x 10 = 0.2kg

0.2kg x £19.60 = £3.92

Total price

£6.20 (Item price) + £3.92 (Kilogram price) = £10.12

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

18


INTERNATIONAL MAIL

A convenient and cost-effective international mail service for Letters and Packets.

DHL GLOBALMAIL

LETTERS AND PACKETS

COUNTRY ZONING

A Letter is anything that contains business and

personal correspondence. Generally, these items

only contain paper, for example, business mail,

invoices or statements.

A Packet is anything that contains low value

goods, gifts, commercial samples, books,

newspapers, magazines, etc. You can include

a letter relating to the contents, but no other

personalised correspondence.

WEIGHTS & DIMENSIONS

Letter

Packet

Minimum dimensions Length 14cm x width 9cm Length 14cm x width 9cm

Maximum dimensions

Length + width + height not to exceed

90cm. Longest dimension not to

exceed 60cm

Maximum weight 500g 2kg

Length + width + height not to exceed

90cm. Longest dimension not to

exceed 60cm

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

19


INTERNATIONAL MAIL

A convenient and cost-effective international mail service for Letters and Packets.

DHL GLOBALMAIL

LETTERS AND PACKETS

COUNTRY ZONING

The countries and territories listed in the

table below are defined as ‘Europe’ for the

DHL GLOBALMAIL service. Countries and

territories not listed here are considered

‘Rest of World’.

Europe

Albania

Albania

Andorra

Armenia

Austria,

Azerbaijan

Belarus

Belgium

Bosnia and Herzegovina

Bulgaria

Canary Islands

Corsica

Croatia

Channel Islands

Cyprus

Czech Republic

Denmark

Estonia

Faroe Islands

Finland

France

Georgia

Germany

Gibraltar

Greece

Greenland

Hungary

Iceland

Ireland (Republic of)

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia (Republic of)

Malta

Moldova (Republic of)

Monaco

Montenegro (Republic of)

Netherlands

Norway

Poland

Portugal

Romania

Russian Federation

San Marino

Serbia (Republic of)

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

Ukraine

Vatican City

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

20


OPTIONAL SERVICES

Our range of Optional Services will help you tailor our service to match your needs.

Service

Fee

Service

Saturday Collection

The collection of a shipment on a Saturday, when Saturday is not a standard

working day, or on a Friday, when Friday is not a standard working day. This

service is only available in selected postal/zip codes areas. To check availability, call

Customer Services on 0844 248 0844.

Fee

Shipment Insurance

The provision, at individual shipment level, of declared value coverage above

Standard Liability for the amount necessary to repair or replace a shipment in

the event of physical loss or damage. See www.dhl.co.uk/service_options for

details. Annual insurance cover is also available on request.

1.5% of declared value, subject

to a minimum charge of

£12.00 per shipment.

£18.00 per shipment.

Extended Liability

At Shipper’s request, the provision of fixed value compensation over and above

Standard Liability, for the amount necessary to repair or replace the document

contents of a shipment /piece in the event of physical loss or damage due

to an external cause. Please note that this service is applicable to Document

shipments sent outside the EU and the fixed amount of compensation

payable is £300.

Duties & Taxes Paid (DTP)

At the Shipper’s request, an administration charge for invoicing duties and

taxes to the Shipper instead of the Receiver. Equivalent to Incoterm DDP.

Neutral Delivery

The delivery of a non-document shipment by the Shipper that ensures the value of

the goods are kept confidential from the Receiver, whilst the Importer of Record at

the destination (not being the Receiver) is billed for the duties and taxes.

£3.00 per shipment.

£16.00 per shipment.

£16.00 per shipment.

GOGREEN Climate Neutral

By contractual agreement with the Shipper, a full carbon-neutral service

comprising the calculation of CO 2 emissions and offsetting of these emissions

by purchasing carbon credits with a recognised carbon reduction project.

Offsetting is certified.

GOGREEN Carbon Footprint

A detailed calculation of the carbon footprint of shipments sent in a stated

period. This report uses the same measurement principles as carbon neutral but

without the offsetting.

GOGREEN Carbon Estimate

A high level calculation using averages based on lane and transportation mode.

This report records the results over the last 3 months’ period. There is no offsetting

involved in this service.

International: £0.09 per kg

Domestic: £0.02 per kg

Subject to a minimum charge of

£0.09 per shipment

£800 per annum.

£80 per report.

Saturday Delivery

The delivery of a shipment on a Saturday, when Saturday is not a standard

working day, or on a Friday, when Friday is not a standard working day. This

service is only available in selected postal/zip codes areas. To check availability, call

Customer Services on 0844 248 0844.

£30.00 per shipment.

Some Optional Services do not apply to all products. Please contact your Account Manager or

Customer Services on 0844 248 0844.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

21


CUSTOMS SERVICES

All of our services include customs clearance and routine customs services where required but we also offer a range of Customs Services

for non-standard requirements.

Service

Disbursements

At the Receiver’s request, the use of DHL’s credit or cash to fund the clearance,

duty and tax charges related to a shipment/piece, instead of the Receiver

using his own bond or credit line. The customs process is accelerated with

DHL making prompt payment of relevant charges, while the Receiver defers

payment up to an agreed period.

Clearance Authorisation

The contacting by DHL of the designated Importers who have specifically

requested contact before customs clearance of the shipment/piece is initiated

by DHL.

Handover to Broker

At the customer’s request, the preparation and delivery by DHL, or the making

available of shipment/piece paperwork that is required by a third party Broker

to complete customs clearance for the Receiver.

Multi-line Entry

The clearance of a shipment/piece with multiple commodities or multiple

origins for the same commodity. Fees apply when a shipment has more than 5

lines for entry, regardless of whether or not the entry is a consolidated formal

entry containing multiple HAWBS for the same importer.

Exporter Validation

A service to cover the exceptional handling when shipping to a destination

that is subject to trade restrictions imposed by national legislation such as

the EEAS (European External Action Service) or OFAC (US Office of Foreign

Assets Control).

Fee

2% of declared value subject to

minimum charge of £10.00 per

shipment.

£25.00 per authorisation.

£25.00 per shipment.

£4.50 per additional line.

£22.00 per shipment

Service

Bonded Transit

A bonded shipment occurs when DHL is requested to move non-document

foreign origin merchandise to a location other than the regular DHL Gateway

at destination. Bonded Transit is normally operated within a country or customs

union, and is necessary prior to final clearance by the Importer or designated

broker. This can arise when delivering ship spares to a foreign ship at anchor;

or when delivering goods to a military base, to a Free Trade Zone, or to a

customer’s own bonded warehouse. Bonded Transit applies to both export and

import shipments whenever DHL is required to open, manage or report any

form of transfer under bond using our own guarantee.

Post Clearance Modification

The modification by DHL of value, commodity, country of manufacture, or

terms of trade information after the import clearance process for a shipment/

piece, to correct or elaborate on what was submitted previously to customs.

Modifications are also necessary when Import details such as the VAT number

are incorrect on the declaration. Fees apply only when the original error was

not made by DHL.

Fee

£25.00 per shipment.

£30.00 per shipment.

Some Optional Services do not apply to all products. Please contact your Account Manager or

Customer Services on 0844 248 0844.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

22


SURCHARGES

What additional costs might apply to your shipment?

Service

Fee

Service

Over Handled Piece

Any pallet within a shipment that, because of its shape, packaging or content,

is not stackable or is clearly marked with ‘DO NOT STACK’ instructions.

Fee

Fuel Surcharge

A variable percentage surcharge derived from a publicly available jet fuel

index, or diesel fuel index, that is applied to the weight charge, Service

Premiums and the following Optional Services and Surcharge fees:

- Remote Area Service

- Over Weight Piece

- Over Sized Piece

- Over Handled Piece

- Saturday Delivery

- Saturday Collection

For more information go to www.dhl.co.uk/fuelsurcharge

Remote Area Service

A remote area is defined by a post code (or town name in the absence of a

post code) that is determined as difficult to serve or too distant. It applies to

the destination address for domestic and export shipments, the origin address

for imports and both the origin and destination addresses for Third Country

shipments. To check if the Remote Area Service applies to a post code or town

name, please visit http://raslist.dhl.com

Over Weight Piece

Any piece in a shipment that exceeds the actual weight of 70kg, at which

threshold all such pieces require non-standard procedures and resources in order

to be handled.

Over Sized Piece

Any piece in a non-palletised shipment with a single dimension above 120cm,

or any pallet with a base length over 120cm.

Variable percentage, updated

monthly.

£0.30 per kg, subject to a

minimum charge of £16.00 per

shipment.

£30.00 per shipment.

£30.00 per shipment.

Excepted Quantities

The handling and transportation of substances and commodities classified as

Excepted Quantities in accordance with the IATA Dangerous Goods Regulations

(DGR) and permitted on passenger aircraft.

Limited Quantities

The ground handling and transportation of substances and commodities

classified as Limited Quantities to the limits of ADR that are restricted from air

transportation.

Dry Ice UN1845

The provision, handling and transportation of Dry Ice (UN1845) used as a cooling

agent for non-dangerous goods on either the DHL air or road network or on

commercial airlines. Can include replenishment during transit.

Lithium Ion/Lithium Metal

The handling and transportation of shipments containing Lithium Ion

or Lithium Metal batteries compliant with the appropriate IATA Packing

Instructions (P.I. 965, 966, 969) either on the DHL air or road networks or on

commercial airlines.

Dangerous Goods

The handling and transportation of substances and commodities classified as

fully regulated in accordance with the IATA Dangerous Goods Regulations

(DGR) either on the DHL air network or on commercial airlines.

£60.00 per shipment.

£4.00 per shipment.

£16.00 per shipment.

£8.00 per shipment.

£4.00 per shipment.

£64.00 per shipment.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

23


SURCHARGES

What additional costs might apply to your shipment?

Service

Change of Billing

At an account holder’s request, a change in billing by crediting one invoice and

the re-invoicing of the same amount to a different account number than the one

marked on the Waybill. This charge isn’t applied when DHL did not follow the

original billing instructions.

Address Correction

Any shipment that cannot be delivered at the first attempt due to an incorrect

delivery address. The surcharge is only applied when DHL has made efforts to

establish the correct address and a successful delivery has been made as a result.

Elevated Risk

A surcharge to cover additional security measures for handling outbound

and inbound shipments in countries that are subject to elevated risk due to

continuous state of war, civil unrest or threats from terrorism.

Restricted Destination

A surcharge to cover the exceptional handling required to service destinations

that are subject to trade restrictions imposed by the United Nations

Security Council.

Fee

£9.00 per invoice.

International: £9.00 per shipment.

Domestic: £4.50 per shipment.

£15.00 per shipment

£22.00 per shipment

Some Optional Services do not apply to all products. Please contact your Account Manager or

Customer Services on 0844 248 0844.

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

24


NECTAR POINTS

Make every shipment count with Nectar

We are the world’s first courier to provide Nectar points with

every shipment, turning the services you use into rewards for

you and your staff.

To be eligible you need to send a minimum of 6 shipments

per year and have an eligible DHL account number.

Click through to the option that best reflects your needs

below, and start collecting Nectar today!

ABOUT NECTAR

GET A NECTAR CARD

OPEN A DHL ACCOUNT

JOIN BOTH DHL & NECTAR

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

25


CONTACT US

For further information, please visit www.dhl.co.uk/express

or call our Customer Services team on 0844 248 0844

For further information, please visit www.dhl.co.uk/express or call our Customer Services team on 0844 248 0844

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