TOC TOC DEM

Draculapp.com
OFFICIAL RESELLER

Draculapp.com
E-commerce challenge
E-commerce in Italy is a reality in constant growth with a value of over
13 billion euros. According to Netcom data, the consortium of
companies that sell online, "Christmas 2014 recorded a sales record
with 10 million users who purchased for about 3 billion euros, an
increase of 28% compared to 2013".

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Key for success
Despite the encouraging numbers, the phenomenon of "empty cart", i.e. those customers who start the
buying process but then drop out before completing it, remains high. According to a recent study, in Italy the
causes of customer’s renunciation to buy are due to the following factors:

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A matter of trust!
In order to succeed is therefore crucial to improve the contact with the customer during the purchase:
- To remove all doubts regarding the shipping costs
by offering cheaper shipping methods
- To provide more information on a particular product,
highlighting its features and comparing it with similar products.
- To offer online support for any problem
the customer could have © Copyright

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What is Toc Toc?
TocToc is a powerful platform for web interaction that allows you to communicate in real time with the visitors
of your website through live video chat, instant messaging and file exchange.

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A Powerful tool
Thanks to TocToc any website becomes a powerful tool:
•To increase online sales
•To generate leads
•To provide assistance and informations
•To improve customer experience

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Power word: Interaction
People who invest in online advertising know the importance of the decreasing of the bounce rate, that is,
those customers who click on your advertisement and once they arrive on your site immediately leave it,
making your investment useless. TocToc can help to lower the bounce rate: with TocToc you can - for example -
customize the content of the cartoon of the application depending on the source of the click, in order to take
advantage of the interest shown by the customer and create an opportunity for contact.

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Easy to install
All You need is to activate TocToc on your website: add HTML code and you will be immediately operational!
Each operator must have a computer with Internet connection, a headset with microphone and a browser:

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Versatile features
The features provided with TocToc are:
• Text Chat: immediate, simple and effective
• Video Chat: to see a real person can reassure the customer who is making a purchase,
or facilitate any inquiry.
• Possibility of sending Files: it’s useful to send contracts to sign, brochures, general information, etc.
• Voip Call: TocToc can generate a VoIP call directly to any phone number. The customer can call your call center
from his computer for free with a simple click, without any modification of your PBX.
• Call back: in the absence of the operator, the customer can fill out a form in order
to be contacted afterwards.

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Safe and granted
Toctoc ensures maximum security for your data and
eliminates any possibility of exploiting our application to
access your server and the data it contains.

Draculapp.com
Intuitive Web Interface
Toc Toc provides you with an easy and intuitive interface, you will need to configure the
platform and be operational!

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Integrated reporting
Toc Toc has a full integrated reporting system that allows you to analyze in detail the
activities and performance of the operators, the work done on the customers, the quality
they perceive and, more generally, all the necessary parameters to measure the results.

Draculapp.com
OUR SERVICES
• Build/Install
• Custom Config
• User Training
• Admin Training
• Stats/Analysis
• Multilanguage
Skill outsourcing
ASK A QUOTE!