transtec360 Brochure - TN
IT-Services
IT-Services
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IT-Services<br />
SMART BUSINESS & CLOUD SOLUTIONS<br />
PLANNING IMPLEMENTATION DEPLOYMENT
„Our <strong>transtec360</strong> program offers you an extensive<br />
portfolio of services and hardware assistance that<br />
can be customized to your requirements – with<br />
24x7 availability for IT problems and 4 hour on-site<br />
response for hardware services – whatever you<br />
require. We provide peace of mind and look forward<br />
to working together in the near future!“<br />
Marc van Schijndel<br />
Country Manager<br />
<strong>transtec360</strong> – your IT-Service<br />
We can support you from the initial<br />
project design phase right through to integration<br />
and day-to-day operation.<br />
2
Your benefits<br />
Our IT Know-how comes from over 30 years of experience in the development of highquality,<br />
customized IT Systems and Solutions. This is the foundation for our professional<br />
expertise and all-round services. <strong>transtec360</strong> defines an emphatic value proposition and<br />
offers the ideal framework for your IT network.<br />
We maintain our know-how by regularly training our employees and certifying our<br />
company with focus manufacturers. This makes sure that our service center can manage<br />
your IT projects as fast as possible and at the highest quality to save you valuable time and<br />
costs. We ensure that you can best leverage your IT infrastructure.<br />
We can help you meet your IT environment demands – whether you run a trade business<br />
or SME.<br />
Time & cost savings<br />
Efficiency<br />
Flexibility<br />
Quality<br />
Speed<br />
3<br />
<strong>transtec360</strong>
Providing the complete support<br />
for your IT infrastructure<br />
PLANNING<br />
IMPLEMENTATION<br />
DEPLOYMENT
Analyse/Consult<br />
Analyze and re-develop IT organization and structure<br />
ITIL-based process improvements<br />
Vendor-neutral consultancy<br />
Optimize TCO<br />
Market analysis and feasibility study<br />
Requirement p rofile workshops<br />
Software licensing consultancy<br />
PLAN<br />
Design<br />
Analysis of current IT<br />
IT design<br />
IT contingency plan<br />
IT project management<br />
Proof-of-concept proposal<br />
Benchmarking<br />
BUILD<br />
Install<br />
Hardware supply logistics<br />
Installation of hardware solutions<br />
Configuration and integration of systems<br />
Roll out pilot projects<br />
Training of IT system engineers<br />
IT project management<br />
Training of IT staff and users<br />
Rollout<br />
RUN<br />
Operate<br />
SPOC – central partner for all IT issues<br />
Managed services<br />
24x7 support<br />
Remote system monitoring<br />
Emergency services<br />
Expert leasing<br />
In-house support team at Reutlingen site<br />
Holiday cover in your company<br />
Cloud Services<br />
Backup-as-a-service (BaaS)<br />
Disaster-recovery-as-a-Service (DRaaS)<br />
Infrastructure-as-a-Service (IaaS)<br />
HPC-as-a-service<br />
Enterprise file sharing<br />
Mobile-Device-Manag ement-as-a-Service (MaaS)<br />
05<br />
<strong>transtec360</strong>
IT DESIGN<br />
Consulting<br />
Based on your demands and requirements, we provide active support<br />
in finding you the right solution. Profit from our extensive experience.<br />
Our long-term partnerships guarantee that we are always at the cutting<br />
edge of technology advancements.<br />
Assessment<br />
Our assessment offers you an expert insight into your IT infrastructure.<br />
It is vital to identify the strengths and weaknesses of the existing environment<br />
if you want to systematically develop your IT. An assessment of<br />
other sub-areas such as backup/disaster recover also reveals valuable<br />
information.<br />
Performance measurements<br />
Where is the bottleneck on the storage system? Or how can minor alterations<br />
produce maximum effect? Perfo rmance measurements for<br />
servers, storage, network etc. provide answers to these questions and<br />
others.<br />
Proof of concept<br />
We offer a proof of concept service for various areas. This service allows<br />
you to conveniently test the solution in your environment – and, if it is<br />
what you are looking for, the concept will be rolled out and will go live.<br />
Concepts<br />
Concepts do not have to be complex, theoretical studies. Yet it does<br />
make sense to first consider the functions, benefits, application, monitoring<br />
and objective you want before you design a backup, security,<br />
mobile device, disaster recovery solution or set up a domain.<br />
06
PROJECTS<br />
Project management<br />
The success of a project primarily depends on how it<br />
is planned and rolled out. transtec has experienced<br />
and certified project managers who can manage<br />
larger projects and ensure smooth implementation.<br />
Engineering<br />
Certified system engineers with expert experience<br />
perform remote or on-site project installation.<br />
transtec is represented in numerous countries and<br />
is always close to its customers. Close cooperation<br />
with manufacturers guarantees up-to-date knowhow<br />
and fast communication channels which our<br />
customers can profit from directly.<br />
Migrations<br />
Data migration, where possible online and without<br />
downtimes, is one of the most vital elements of<br />
IT projects. Especially if this data is migrated to<br />
another technology or into the cloud. We can plan<br />
everything in advance and use our previous project<br />
experience for a successful rollout.<br />
Expert leasing<br />
Do you need assistance for special projects, when<br />
your IT administrators are on holiday or regular<br />
support for example once a week? You cannot<br />
manage this with your own in-house resources?<br />
transtec system engineers are available to help as<br />
part of its expert leasing service.<br />
Expert leasing – skill level<br />
Level 5<br />
Solution Architect<br />
IT consulting<br />
Expert knowledge & workshop<br />
Level 4<br />
(Senior) System Consultant/<br />
(Senior) Solution Engineer<br />
Solution design,<br />
system optimization & training<br />
Level 3<br />
Senior System Engineer<br />
Configuration,<br />
integration & upgrades<br />
Level 2<br />
System Engineer<br />
Commissioning & function test<br />
Level 1<br />
IMAC Engineer<br />
Roll-out & installation<br />
07<br />
<strong>transtec360</strong>
OPERATIONS<br />
Single Point of Contact (SPOC)<br />
<strong>transtec360</strong> support agreements are completely<br />
modular in design and are customized according<br />
to your needs. Services such as the service desk,<br />
response times, preventive maintenance and many<br />
more are included in a single point of contact agreement.<br />
These agreements can cover certain areas<br />
(for example storage) or the entire IT environment.<br />
Monitoring<br />
Any professional IT environment would be inconceivable<br />
without the monitoring of hardware and<br />
software. Monitoring detects vulnerabilities before<br />
they cause disruption to operation. The monitoring<br />
system can also be flexibly configured to individual<br />
requirements. Customers are notified directly or via<br />
the transtec service desk.<br />
Outsourcing/Outtasking<br />
transtec can manage certain areas or the entire<br />
IT infrastructure and deploys the system in accordance<br />
with pre-defined service levels.<br />
Cost reduction<br />
Flexible service<br />
Relieve load on your IT department<br />
How would you feel if...<br />
you could significantly reduce the costs<br />
for deploying end devices?<br />
you only had to pay for the performance<br />
that you actually need?<br />
your IT departments had more time to<br />
focus on supporting your core business?<br />
Hardware Services<br />
SERVICE LEVELS EXPRESS EXCHANGE BUSINESS PREMIUM EXCLUSIVE<br />
Services<br />
Express<br />
pre-exchange of<br />
spare parts<br />
Business<br />
On-site service,<br />
next business day<br />
Premium<br />
On-site service,<br />
same business day<br />
Service Keywords 10x5 10x5, NBD 10x5, SBD 24x7x4<br />
Exclusive<br />
On-site service,<br />
within 4 hours<br />
Response Time max. 8 hours max. 8 hours max. 4 hours max. 4 hours<br />
Technican On-Site – next business day same business day within 4 hours<br />
Hotline Monday-Friday, 8 a.m. - 6 p.m. (CET) 24 hours, 365 days<br />
Spare Part<br />
Coverage<br />
central transtec<br />
stock<br />
central transtec<br />
stock<br />
On-site availability of spare parts<br />
Spare Part<br />
Handling<br />
Express shipment and collection<br />
of RMA parts<br />
On-site service engineer or express<br />
carrier and collection of the RMA parts<br />
08
MANAGED SERVICES<br />
Virtual workplace<br />
Servers no longer have to be located in an organization‘s data center. Virtual<br />
servers in a data center and terminal server or VDI technologies support<br />
extremely flexible access with various end devices. Besides office workplaces,<br />
power-hungry development workplaces can also be deployed more efficiently<br />
and flexibly.<br />
Cloud data storage and mail server<br />
Today it is no longer viable in many cases to pursue the local management<br />
of mail servers. Profit from Microsoft Office 365 and transtec services for<br />
migration and deployment. Enterprise file sharing and Microsoft Sharepoint are<br />
becoming increasingly more popular for users to safely access their data from<br />
any remote location.<br />
Online backup<br />
Instead of daily tape exchanges, overnight backups are automatically<br />
transferred to the online backup environment. Tasks are monitored and ensure<br />
that data can be restored when required.<br />
Disaster Recovery as a Service<br />
A replication of business-critical servers provides maximum fail-safe protection<br />
and disaster recovery scenarios at attractive costs.<br />
transtec HPC cloud services<br />
transtec offers computing capacities in their own HPC cloud especially for<br />
customers in Computer-Aided Engineering (CAE) or life sciences. Various<br />
standard applications are pre-installed and are available to users across a<br />
user-friendly graphics portal.<br />
09<br />
<strong>transtec360</strong>
Service<br />
Desk<br />
More than 30 years of<br />
IT experience<br />
Founded in 1980 in Tübingen,<br />
Germany<br />
15 employees<br />
1st/2nd Level Support<br />
24x7<br />
24x7 Support
Organization –<br />
Customer Service Center<br />
1st<br />
Level<br />
Customer<br />
Telephone<br />
E-Mail<br />
Servicedesk<br />
2nd<br />
Level<br />
Vertical escalation possibility<br />
3rd<br />
Level<br />
Web portal<br />
Functional<br />
escalation possibility<br />
1st Level<br />
Ticket system<br />
Validation (SLAs)<br />
Trigger standard incidents<br />
Call dispatching<br />
2nd Level<br />
Knowledge database<br />
Remote access<br />
Troubleshooting<br />
Request fulfillment<br />
3rd Level<br />
Manufacturer/supplier<br />
transtec engineering<br />
3rd level system<br />
Engineers/Specialists<br />
11<br />
<strong>transtec360</strong>
SMART<br />
BUSINESS<br />
In a rapidly growing market, in which the digital world plays a great role, it is<br />
essential to react flexible to changes. During the 4th industrial revolution it is<br />
therefore necessary to digitally interconnect all involved units along the value<br />
chain. Such a cross linkage by which each product and machine is connected to<br />
the Internet of Things, is the foundation for a digitally transformed business. As<br />
a result, employees gain the necessary support for their daily activities and new<br />
ways for a smarter business are opened up. This transition from an analogue<br />
business to a digitally transformed business requires particular consideration<br />
of customized needs.<br />
Industry 4.0 &<br />
Internet of Things<br />
Data Analytics<br />
As a global IT solution provider, transtec supports businesses in establishing<br />
simple approaches for Industry 4.0 projects. Alongside a diversified partner<br />
ecosystem we provide services for data analytics, cloud, machine learning,<br />
and real-time simulation. In close collaboration with our customers suitable<br />
and individualized solutions are developed in just three steps. With our highly<br />
qualified specialists and long-term cooperation partners, we guarantee a<br />
seamless implementation of ‘Digital Transformation’ concepts into everyday<br />
business processes.<br />
IT Security<br />
Machine Learning<br />
INNOVATE DESIGN TRANSFORM<br />
‘Digital Transformation’ in three steps<br />
Cloud<br />
For the concept and strategy design we offer individual workshops towards a<br />
‘Digital Transformation’ by looking at how the strategy and processes can be<br />
optimized and aligned. Following this, in close collaboration with the client the<br />
next steps are established and the implementation is supported by transtec<br />
specialists and partners. Especially the solutions for analysis and proactive use<br />
of all enterprise data promise rapid optimization of our client’s business model.<br />
Real-time<br />
Simulation<br />
IOT<br />
Strategy<br />
Smart<br />
Production<br />
Smart<br />
Products<br />
Data<br />
Analytics<br />
What is the benefit<br />
of an individual I 4.0<br />
/ IOT Strategy?<br />
How can the efficiency<br />
be increased by vertically<br />
and horizontally<br />
interconnecting<br />
the production?<br />
How can a product be<br />
developed that takes<br />
advantage of the digital<br />
market?<br />
How can the data of<br />
business be used to<br />
generate added value?<br />
transtec´s solutions for a ‘Digital Transformation’<br />
12
CLOUD<br />
SOLUTIONS<br />
Cloud services found their way to the forefront. Small businesses as well as international corporations<br />
are equally dealing with the benefits of these technological opportunities. Based on our diversified cloud<br />
services transtec is able to give advice regarding evaluation and selection of the appropriate cloud services<br />
for each customer profile.<br />
transtec<br />
Private Cloud<br />
Services<br />
As we have our own data centers in Stuttgart and<br />
Frankfurt we provide various services from the<br />
area of Infrastructure as a Service or Software as<br />
a Service solutions. Our data centers are equipped<br />
with modern hardware and software and fulfil<br />
all necessary rules for professional data center<br />
operations.<br />
transtec<br />
Public Cloud<br />
Services<br />
With transtec Public Cloud Services you gain the<br />
advantage to connect innovative solutions of<br />
Microsoft Online Services with your infrastructure<br />
– whether it be the integration of Microsoft Office<br />
365 or the implementation of Azure Services such as<br />
Multi-factor authentication.<br />
Our Public Cloud Service portfolio:<br />
transtec Cloud<br />
Mail Storage<br />
(made-in-Germany)<br />
You can choose between exclusively using Public<br />
Cloud Services or Private Cloud Services and using<br />
a hybrid approach comprising Private Cloud and<br />
Public Cloud Services.<br />
Enterprise<br />
Filesharing<br />
Cloud Backup<br />
MDM & Simple<br />
Patch Management<br />
Microsoft<br />
Azure Services<br />
Storage<br />
Mail Storage<br />
(made-in-Germany)<br />
Online and<br />
OnPremise Version<br />
Virtualization<br />
Enterprise<br />
Filesharing<br />
Antivirus for<br />
Clients and Server<br />
transtec<br />
Workspace<br />
Acronis<br />
Cloud Backup<br />
Remote<br />
Monitoring<br />
13<br />
<strong>transtec360</strong>
MULTI VENDOR SERVICE<br />
An opportunity to optimize costs and<br />
simplify your processes<br />
Cost optimization<br />
Manufacturers charge a lot for their services. This<br />
often leads to increased costs after purchasing the<br />
hardware. It doesn’t have to be that way.<br />
The transtec Multi Vendor Service can offer savings<br />
up to 50% compared to the manufacturer’s original<br />
service, depending on the system. This includes a<br />
whole range of manufacturers and device classes.<br />
> Covered device classes<br />
We support the device classes of almost all<br />
renowned manufacturers.<br />
Server<br />
Storage<br />
Network Library<br />
Infrastructure<br />
Office<br />
Workstation Desktop<br />
Notebook Printer<br />
Runtime optimization<br />
Many systems are used in critical environments over extended periods of time. However, manufacturer services<br />
often have a limited duration and thus the systems are either replaced although still fully functional,<br />
or operated without service. Thus in case of failure, procuring spare parts and restoring the device becomes<br />
a problem for the customer.<br />
The transtec Multi Vendor Service provides a solution. For all systems that are still in working order maintenance<br />
can be provided even after the manufacturer's warranty has expired. This increases the service life<br />
and usage cycles of your systems.<br />
> Phase model of the device runtime<br />
Options of the service purchase in relation to the age of the device.<br />
„Starting on day one, we<br />
may handle the entire<br />
service for you.“<br />
„Basis“ warranty<br />
by the manufacturer or distributor<br />
within the legal framework<br />
„Extended“ warranty<br />
by the manufacturer, distributor or<br />
service provider beyond<br />
the legal framework<br />
SERVICE<br />
by the manufacturer or service provider<br />
(SLA) based on a maintenance contract<br />
Warranty extension<br />
by the manufacturer or service provider<br />
SERVICE<br />
by the manufacturer or service provider<br />
(SLA) based on a maintenance contract<br />
Offered solutions<br />
from the provider's<br />
perspective<br />
SERVICE<br />
by the manufacturer or service provider<br />
(SLA) based on a maintenance contract<br />
care services<br />
→ Core Pack or<br />
only basic warranty?<br />
end of<br />
warranty<br />
→ extension?<br />
End-of-Service (EOS)<br />
by manufacturer<br />
→ Who takes over?<br />
Issues from the<br />
customer's perspective<br />
1 - 3 years<br />
4 - 6 years 7 - X years<br />
Age/phases<br />
14
Process optimization<br />
Who never got lost in the warranty and service terms of different manufacturers?<br />
Different SLAs, notification conditions and various contacts for each manufacturer<br />
make you lose time in case of service and the systems are inoperative over an extended<br />
period of time even though the SLA may indicate otherwise.<br />
With the transtec Multi Vendor<br />
Service these processes of service<br />
notification can be simplified.<br />
Leave the maintenance of<br />
your infrastructure to us and<br />
we provide you with a steady<br />
contact for your systems regardless<br />
of the manufacturer.<br />
Hardware-<br />
Vendor 1<br />
Hardware-<br />
Vendor 2<br />
service contract 1 service contract 2 service contract 3<br />
Common service model<br />
Hardware-<br />
Vendor 3<br />
> Multi Vendor Service (MVS) in case of failure<br />
MVS advantages<br />
> central contact<br />
> all relevant manufacturers<br />
> many device classes<br />
> extended services<br />
> „flexible Assets“<br />
> flexible Service Level Agreements (SLA)<br />
The transtec Multi Vendor Service<br />
simplifies your processes<br />
reduces costs and stress<br />
complies with your needs<br />
extends the usage cycles of your systems<br />
SLA optimization – worldwide<br />
The concept is well-rounded.<br />
Design your own service agreement based on your individual needs with<br />
the help of our expertise.<br />
15<br />
<strong>transtec360</strong>
REFERENCES<br />
Successful projects<br />
Topcon Europe Medical B.V., Capelle a/d IJssel<br />
Topcon Corporation was founded in 1932 by specializing in the production of<br />
optical instruments. The company has expanded over the decades into a globally<br />
active multinational business group with subsidiaries in Asia, America and<br />
Europe. Our Dutch subsidiary ttec delivers tailor-made MDD-certified PCs for<br />
optical coherence tomography (OCT) systems made by Topcon. Topcon profits<br />
enormously from ttec’s broad service portfolio and holds a unique position on<br />
the market with its MDD-certified PC systems.<br />
iunxi B.V., Almere (Netherlands)<br />
iunxi is active since 2005 in the field of ICT infrastructures, management and<br />
consultancy. The four founders are techies at heart and still actively involved in<br />
the company. The project is based on the open source software Ceph. ttec delivered<br />
the hypervisor server systems and the storage backend server systems.<br />
The interconnect between the hypervisor nodes is based on 10Gb Ethernet<br />
while the interconnect between the storage nodes is done with the Mellanox<br />
VPI adapter cards based on FDR infiniband or 40Gb Ethernet. The goal for Iunxi<br />
is to create a scalable and easy to manage system for both hypervisor and storage.<br />
The building blocks for this solution are energy- and cost-effective.<br />
16
Successful projects<br />
Siemens Nederland N.V., Den Haag<br />
Siemens has been active in the Netherlands since 1879, a period of 135 years.<br />
With a turnover of more than € 1.0 billion and nearly 3,000 employees Siemens<br />
Nederland N.V. is one of the largest enterprises in the electro-technical and<br />
technology sector in The Netherlands. Worldwide Siemens employs approximately<br />
362,000 people, spanning more than 190 countries. In the Netherlands,<br />
Siemens Building Technologies applies Customized Systems and Servers in their<br />
security solutions. In these offerings the <strong>transtec360</strong> support plays a Key role in<br />
business continuity and Life cycle management.<br />
Deltares, Delft (Netherlands)<br />
Deltares is an independent institute for applied research with a focus on deltas,<br />
coastal regions and river basins. Throughout the world, they work on innovative<br />
solutions for people, environment and society. On a constant basis, calculations<br />
are being done and data is generated which poses exceptional requirements<br />
on High Performance Computing, Storage and Virtualization. Together with<br />
Deltares we developed a smart system design and created two new building<br />
blocks that are characterized by both power efficiency and very high density.<br />
17<br />
<strong>transtec360</strong>
REFERENCES<br />
Successful projects<br />
Intermax, Rotterdam<br />
Intermax (est. 1994) is a well-known and respected Dutch internet service provider,<br />
offering cloud and managed hosting solutions to a variety of customers.<br />
Their mission statement is to help and assist organizations in the use of internet<br />
and ICT infrastructure, by providing them with advanced managed hosting. For<br />
a specific customer environment, Intermax was looking for an easy-to-manage<br />
storage solution with the possibility to serve high IOPS with low latency. There<br />
turned out to be only one solution that fitted all of the specific requirements<br />
Intermax had: Nimble Storage. It only took a proof-of-concept of 2 weeks to<br />
convince Intermax of the converged storage capabilities the Nimble system has<br />
to offer. Among other things they praised the easy setup of the system and the<br />
performance figures, which were unprecedented till now.<br />
18
PAR<strong>TN</strong>ER | CERTIFICATIONS<br />
Certified System Engineers<br />
Vmware VCP<br />
Citrix CCA<br />
Datacore DCIE<br />
Microsoft MCITP/MCSE<br />
Sophos Certified Engineer<br />
IBM Certified Specialist Storage<br />
Veeam VMTSP/VMCE<br />
Linux LPIC<br />
19<br />
<strong>transtec360</strong>
transtec AG, Germany<br />
Gerhard-Kindler-Straße 8<br />
72770 Reutlingen<br />
Tel. +49 (0) 71 21 / 26 78 - 400<br />
> sales@transtec.de | www.transtec.de<br />
transtec S.A.R.L., France<br />
Parc d‘Innovation<br />
Immeuble le Pythagore<br />
1 rue Jean Sapidus<br />
67400 Strasbourg-Illkirch<br />
Tel. +33 (0) 3.88.55.16.00<br />
> sales@transtec.fr | www.transtec.fr<br />
transtec Computers Ltd., Great Britain<br />
Unit 5, 29-30 Horse Fair<br />
Banbury, Oxon<br />
OX16 0BW<br />
Tel. +44 (0) 12 95 / 81 45 00<br />
> sales@transtec.co.uk | www.transtec.co.uk<br />
ttec Computer B.V., Netherlands<br />
Kerkenbos 1097 D<br />
6546 BB Nijmegen<br />
Postbus 38040<br />
6503 AA Nijmegen<br />
Tel. +31 (0) 24 34 34 210<br />
> sales@ttec.nl | www.ttec.nl<br />
transtec Computer AG, Switzerland<br />
Ruchstuckstrasse 25<br />
8306 Brüttisellen<br />
Tel. +41 (0) 44 / 8 18 47 00<br />
> sales@transtec.ch | www.transtec.ch