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5 - REQUIREMENTS ELICITATION<br />
5.3.9 Observation<br />
Observation, also known as “job shadowing,” provides a direct way of viewing people in their environment<br />
to see how they perform their jobs or tasks and carry out processes within their environment. This technique is<br />
particularly helpful for eliciting tacit requirements that are difficult to verbalize.<br />
5<br />
©2016 Project Management Institute. Requirements Management: A Practice Guide<br />
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