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OUR SERVICES FOR 

MICROSTRATEGY’S 

ANALYTICS PLATFORMS

Why Choose Us 

Microstrategy differentiators 

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Scalable to any size of project or 

level of complexity 

Have delivered complex MicroStrategy projects for Global 

Enterprises in 15 different countries with team sizes of up to 

100 consultants. Among the largest numbers of 

MicroStrategy experts worldwide 

Dedicated Data Visualization 

team 

Graphic design experience, married 

with MicroStrategy expertise brings 

visual flair to Dashboard and Mobile 

projects 

35+ person MicroStrategy 

SDK team 

Extend MicroStrategy functionality in any manner 

including custom “AVID” visualizations 

Early Adopters 

As active beta participants, we will bring the latest 

MicroStrategy functionality to your project 

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Accelerated MicroStrategy 

Development 

Rapid development with high quality, enabled by our 

extensive library of MicroStrategy artifacts: Design 

guides, tips & tricks, catalogs, checklists 

and questionnaires

CONSULTING 

Visioning, Scoping, Planning 

Security architecture design 

Cloud readiness assessment 

Strategic visioning, scoping, planning and business 

case development for MicroStrategy solutions 

Cloud readiness assessment 

Scalable schema database design and data modelling 

Complex security architecture design 

Developed Balanced Scorecard, with relevant key 

performance indicators (KPIs) on MicroStrategy BI 

Platform 

Data Visualization workshops and consulting 

Technical Architecture Planning & Design 

to ensure performance, scalability and availability 

Our services for Microstrategy’s analytics platforms 

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MOBILE APP 

DEVELOPMENT 

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Data Visualization Expertise 

Advanced Visualizations 

Mobile Quality Assurance 

Specifically designed process for design and development 

of mobile apps 

Data Visualization experts are trained on MicroStrategy 

iPad/iPhone design and Apple Human interface design 

Experience in designing Mobile apps across industries like 

Banking, Retail, Healthcare, etc. and functions like 

marketing, supply chain and finance 

Services for Advanced visualizations and interactive 

displays (AVID) – Custom visualizations for mobile devices 

that are not available out of the box in MicroStrategy 

Quality Assurance methodology developed specifically for 

testing MicroStrategy mobile apps 

Over 140 apps developed 

140 with several of our apps featured on 

MicroStrategy Mobile App Universe and 

Apple App Store 

CASE STUDY 

Campaign Analytics for Online Customer Engagement 

Our client, a leader in online marketing and web analytics, offers platforms to 

businesses to engage with their customers in real time via chat, voice and 

more. They wanted to empower their clients with real time and non-real time 

campaign analytics which is easily accessible by their global clients in varying 

time zones and in multiple languages. 

We enabled our clients with: 

Technologies: 

A high performance dashboard with real time 

and near real time analysis 

MicroStrategy, Vertica, 

MySQL, Puppet, Maven, 

Flexibility to use the dashboards by 

multi-national clients, in 8 different non-English 

Team Size: 

anguages across varying time zones 

16 InfoCeptians, 

4 Customer associates 

A seamless user experience integrated with 

clients existing portal and implemented 

Single Sign on 


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MANAGED 

SERVICES 

Well defined support methodologies 

Monitor, Manage, Optimize 

Proactive Automations & Alerts 

In-depth analysis, proactive optimizations and well defined support 

methodologies that leverage technology specific features and 

capabilities 

Monitor, manage, optimize and evolve customer’s MicroStrategy BI 

systems 

Integrated design for the entire BI and DW stack: ETL to Reporting to 

Mobile BI 

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24*7 high quality support, scheduled analysis 

and measures that include user training 

and system changes to resolve predictable issues 

Proactive automations and alerts setup for value added BI system 

administration, tuning, optimization, monitoring and maintenance 

aided with in-house developed tool for monitoring and managing the 

MicroStrategy BI environment 

The program includes active deployment of our best practices and 

knowledge base, including our internal “tips and tricks”, artefacts and 

templates 

CASE STUDY 

End to End MicroStrategy Application Management, 

Support and Optimization 

Our customer is a leading national retailer with approximately 1,300 stores 

across the US. With over 6.5 terabytes of data, more than 5,500 users and 

around 20,000 reports, the BI team faced challenges with system support 

tasks, development tasks and “change” tasks that aim to optimize and 

innovate. 

We achieved the following: 

Technologies: 

Automated the user management strategy, 

MicroStrategy, Informatica, 

reducing manual processes by 50% 

Netezza, Oracle, SQL Server, 

SecureX, TIBCO Business- 

Achieved a 20% reduction in incident tickets, 

Works and Business Connect, 

with proactive alerts 

Tibco EMS Server 

Streamlined the MicroStrategy upgrades, 

resulting in 50% reduction in testing efforts, 

Team Size: 

Automated MicroStrategy testing routines and 


license management 

5 Customer Associates 

Reduced ETL downtime by 30% by automating 

Informatica Server status checks 

Reduced ETL load time by 70% by optimizing 

workflows and SQL, and using SAP Power 

Exchange 


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DASHBOARD AND 

REPORTING 

Artefacts Library 

Data Visualization 

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Dashboard development methodology 

Repeatable, highly tuned methodology that encapsulates the 

best practices and teachings of noted visualization experts 

such as Stephen Few, Edward Tufte and Colin Ware 

Detailed library of templates, artefacts on Dashboard design 

and development for created specifically for the 

MicroStrategy BI platform 

A dedicated data visualization team trained on 

MicroStrategy platform 

Integration of advanced visualization with dashboards 

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Completed over 250 MicroStrategy 

Dashboard projects 

CASE STUDY 

Client Reporting and Performance Management Portal for 

Bank Relationship Managers 

Our customer, the Client Coverage Group at a leading global financial 

instittion with over $500B in assets, was struggling to provide its Relationship 

Managers with the data they needed for their work. This caused RM's to: 

We helped our customer develop a Relationship 

Manager portal - a highly scalable, reliable and flexible 

new system that can be used by thousands of RMs 

and the Management Team. This portal provided a 

single view of the client. 

We provided our customer with the following benefits: 

Marked increase in the time RMs get to spend with 

their clients 

Increased client wallet share by up-selling and 

cross-selling 

Significant improvement in meeting client SLAs 

Track and measure performance of an individual RM 

Provided them with reports on contribution and 

performance of top clients 

Technologies: 

MicroStrategy, Informatica, 

Netezza, Oracle, SQL Server, 

SecureX, TIBCO Business- 

Works and Business Connect, 

Tibco EMS Server 

Team Size: 


5 Customer Associates 


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EXTRANET 

SERVICES 

MicroStrategy Integration for OEMs 

Security framework 

Product based approach 

BI Extranet Business Case development 

A production system reference framework architecture that 

provides high performance and ease of use 

Expertise in Customizing MicroStrategy 

experience to deliver external facing BI applications 

Strong experience in building MicroStrategy based products for 

OEMs 

A security framework to ensure client specific data is not 

accessible to other customers 

Methodology that incorporates a “product” based approach to 

support external rollout 

CASE STUDY 

Unifying 16 Legacy Applications into a Highly 

Customized, Consumer Focused MicroStrategy application 

Our client was facing a decline in customer satisfaction and in turn revenue for 

their 16 diverse products for market, consumer, media and location insights. 

Legacy applications were difficult to maintain and 

scale due to: 

Technologies: 

Unsynchronized data 

MicroStrategy, Oracle, 

Custom SDK - Java J2EE, ExtJS, 

Six month lag-time from data readiness to 

MicroStrategy Web SDK, 

availability 

HPQC, Jenkins, 

Data model duplication and varied user 

Visual Crossing 

interfaces 

We built a new highly scalable singular platform 

Team Size: 

with a multi-tenant architecture that integrated 


functionality from all 16 products 

100 Customer associates 


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MIGRATION AND 

UPGRADE 

Utilities for platform migration 

Upgrade across OS platforms 

Cloud migration 

Predefined process, templates and accelerators to migrate from 

your existing BI platform to the MicroStrategy BI platform 

Methodological Approach to Upgrade 

Enterprise MicroStrategy Environments 

with Zero Down Time 

Zero 

Down Time 

Migrate the infrastructure and dependent systems with a 

structured, streamlined process to other environments including 

Cloud 

Expertise in upgrading environment across various OS platforms 

with diverse web applications 

Ready to use homegrown utilities for platform migration 


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© 2015 InfoCepts. All Rights Reserved. 

With 500+ professionals worldwide, InfoCepts is dedicated to designing and developing business 

intelligence and analytics solutions. Our technical expertise runs the gamut of leading BI and DI tools and 

emerging big data technologies. Our expertise with the MicroStrategy platform is exceptional with 

customers that include Nielsen, NBC Universal, IMS Health, DuPont Pioneer, Bayer, Changi Airport Group 

and DFS. 

For more information 

sales@infocepts.com, www.infocepts.com

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