Strategy is everything! The Quality Group - Formulas of Success

Company Brochure
STRATEGY
IS EVERTHING!
The Quality Group – Formulas for Success

OVERVIEW
The Quality Group (TQG), a successful medium-sized consulting and software company,
has been setting trends and standards in the areas of structured and comprehensive
solutions through Enterprise Information Management (EIM) for over 30 years now.
Advisory
& Consulting
TQG
businessApp
platform
Product
Management
& Service
Employee growth
1985 1990 1995 2000 2005 2010 2015 2020
Our organizational areas
• Advisory & Consulting for business process advice
• Project management for the Product Suite LCM
• Product development & service for IT solutions
• Industry solutions for individual requirements
Content
12
Page
Advisory & Consulting
People - Values - Action.
20
Page
About the company
More than 100 employees offer our service portfolio in
a customer orientated manner at two locations, with a
regional approach to supporting our users, customers and
partners. Our constantly growing team consists of experienced
consultants, process advisors and developers at our
headquarters in Böblingen and our site in Hamburg.
Products & Services
A guarantor for your success.
28
Page
Enterprise
Information Management
People are the key.
Page
4
The Quality Group.
Let us introduce ourselves.
36
Page
References & Partners
Successful together.
2

WELCOME
Ladies and gentlemen, dear friends of
The Quality Group,
üIn this ever faster changing world of information technology,
for over 30 years now, with our values such as passion,
engagement and innovation, our business model has been
positioned clearly, based on the high standards of commitment,
fairness and customer satisfaction. Our pride at
having created and achieved what we have during this time
is a great feeling. Many ideas have been developed from our
visions and the know-how we have gained about products
and services has been directed to meeting the requirements
of practical applications. This has enabled our consulting,
product and service portfolio to make us into an extremely
reliable and competent partner.
For many years now, we have conducted our relationships
and met our obligations in respect of
our customers and partners in accordance with
our slogan “The Quality Group – That’s
how to measure us!”. We like to live up
to the idea of being a “Swabian thought
factory”. We see ourselves as a dynamic
middle sized company, deeply rooted
in values such as reliability and
identity. The satisfaction of our
customers, measured by the quality
and the guaranteed reliability
of our services, is our greatest
driving factor in improving our
products and market presence.
Our awareness of technology
and communication is the
pillar of agile operation, utilised by a business model that is
based on long-term customer relationships. The early recognition
of trends, Enterprise Information Management, for
example, combined with a high degree of flexibility within
the organisation and the motivated and obliging demeanour
shown by our employees all go to secure long-term trust in a
successful and sustainable future for The Quality Group.
That’s how to measure us!
Your Management-Team
Marcus Frey Martin Schlaghecke Steffen Schaar
Marcus Frey, Martin Schlaghecke
und Steffen Schaar
Management, The Quality Group GmbH

leads to
COMPETENCE
When
QUALITY

The Quality Group
Let us introduce ourselves.

THE QUALITY GROUP
When competence leads to quality
As a provider of a company-wide businessApp platform and future oriented consulting, The Quality Group is your reliable partner when it
comes to the company-wide structuring of business processes, information, documentation and responsibilities.
Our core competency in optimizing processes in contract management, compliance management, file management, document
management, risk management and legal process management, as well as structured cross-departmental information flows, makes
a measurable success! The TQG businessApp platform. ® LCM is the leading, standardized solution for the requirements of future-oriented
companies in legal technology, compliance, agility and risk minimization according to the requirements of Enterprise Information
Management (EIM).
Our areas of competency
EIM is communication" - appropriately customer orientated, our service and product portfolio is aimed at company and process
analysis, based on our "Organization and Process Handbook" (OPH) method. Our solid project planning skills, in accordance with
PRINCE2 and based on the principle of "InTime, InQuality, InBudget“, as well as a webbased businessApp platform for Enterprise
Information Management, are our building blocks for your success.
Advisory & Consulting
• Business process and potential analysis in
administrative organizational units
• Business Process Management (BPM) analyses
• Compliance consulting for the introduction
and optimization of a CMS
Basis for your Success
• Business and process consulting
• Project planning management using PRINCE2 and others
• Assistance during the going live phase
• Service/support competencies (tracking, Hotline, ...)
TQG businessApp platform. ®
• Web-based platform
• Enterprise Information Management (EIM)
• Contract Management
• Records Management/eRecord/DMS
• Business Process Management (BPM)
• Compliance Excellence
• Legal Process Management
• Contract Builder
• Data Protection
• IFRS
6

Our vision
DThe satisfaction of our customers, measured by the quality and
the guaranteed reliability of our services, is our greatest driving
factor in improving our products and market presence.
We are committed to operating in accordance with the principles
of corporate compliance, in keeping with our own expectations
of honest communication and a fair and reliable manner in
respect of our customers and employees.
The competencies, reliability and motivation of our employees
ensure our lasting corporate success.
TQG Art Gallery
2017 - photo shoot with employees for
the creation of the image campaign
"Values-Trust-Commitment"
Our culture
The Quality Group seeks to meet the challenges of quickly growing
and flexible requirements within the organization. We see
the change management process as a chance for improving the
way we do business.
Openness, an atmosphere of constructive debate and transparency
are seen by the employees at TQG as the principles for
lasting and successful relationships, both amongst themselves
and with our customers.
Conforming with our own rules and accepting norms is something
that we regularly monitor, producing transparent ways for
all participants to reach their potential and form decision-making
criteria.
The Quality Group. Let us introduce ourselves. 7

®
®
UNSER ENGAGEMENT
We are the initiators of the proven DiALOG concept, which consists of an expert forum, magazine
and award. "EIM is communication" - bringing this motto into harmony with transparency
for commitment and communication for sustainability is the core message of the DiALOG
brand.
®
You can use the DiALOG concept to further strengthen your network and position your engagement throughout your market.
The DiALOG concept series creates added value for you through a mixture of events, media and engagement for "excellent
partners", trendsetters and successful concepts. You, too, can be a part of this successful network.
In showing your engagement through using these activities, you lastingly strengthen your market competence, your network
and, through that, your potential. You motivate your employees, get to know excellent organizations and people and belong
to the very best in your market.
fachforum
International, annual congress for
Enterprise Information Management
www.dialog-fachforum.de
magazin
Magazine for Enterprise Information Management
www.dialog-magazin.de
award
„Excellence with EIM“:
Quality seal for sustainable
projects and processes in
successful organizations within
the company
www.dialog-award.de
8

®
®
Naturally, we provide fresh fruit, as well as warm and
cold drinks for employees.
inter@ktiv
Webinars and
training series
www.tqg.de/dialog-interaktiv
Health - Fitness - Creativity - Team Spirit
We see the ongoing connection between business and
sport as part of our aspirations for performance, fairness
and success.
We are certified according
to ISO 27001 /
on tour
Regional lecture series on
current topics
www.tqg.de/dialog-on-tour
We are an active member
The Quality Group. Let us introduce ourselves. 9

NUMBERS & FACTS
>95%
customer satisfaction
achieved with our
services and trainings
274.145
kilometers
travelled each year to
support you
106
TQG experts
at your service
2
locations
in Böblingen
& Hamburg
1985
is the year The Quality
Group was founded
>3.656.000
lines of source code
make up our software
solutions
36,1
56.650
users who have a
years old
clear overview of
is the average age
their contracts
of our employees
10
process clarity
achievable by using
our EIM solution
2012
saw the first DiALOG
expert forum take
place in Frankfurt
1
release of the
TQG businessApp
®
platform. per year
10

OUR TEAM IS THE GUARANTEE
OF YOUR SUCCESS!
Reliability and commitment
Innovation and quality
Character and performance
Communication and goal orientation
Fairness and propriety
The Quality Group. Let us introduce ourselves. 11

When
STRATEGY
leads to
SUCCESS.

Advisory & Consulting
People - Values - Action.

ADVISORY & CONSULTING
Challenges
Successful businesses are characterized by being highly agile, thereby securing their competitiveness. In light of the evergrowing
pressures through internationalization, globalization and an increasing focus on corporate governance aspects, as
well as compliance security, they react with transparent, efficient and reliable organizational processes. To assist in achieving
all of this, we offer companies organizational and process consulting, that has been proven in practice. With the help of
process analysis, documentation and optimization we design suitable process improvements, using benchmarks, best practice
information and scoring methods.
Aspirations
In your administrative organization, your corporate aims are sustainably controlled and secured by Governance, Risk and
Compliance (GRC). It is therefore our aim secure, improve and further develop the quality of your processes in these areas.
Developing the change management process into a practice orientated implementation strategy, in keeping with your company
culture, is in accordance with our active philosophy: “The person is at the center of successfully acting companies”.
Organization and Process Handbook (OPH)
Organizational processes and change management are measurable! For over five years now, we have been advising global,
constantly growing businesses using the OPH method. It involves analyzing overarching procedures, structuring them
effectively and anchoring them. Excellent consulting skills, presentational know-how, as well as competence in expert
processes characterize the analysis, from the description, all the way to the stakeholder “cost benefit assessment”.
14
The Quality Group. Advisory & Consulting.

ORGANIZATION PERFORMANCE QU
Objective, universal and overarching values for the measuring of quality and compliance in organizational areas and administrative
processes by drilling down through global organizational tasks (for example, contract management, risk and
compliance management, BPM and others).
COMPLIANCE
PROZESSE
STRATEGIE
VERTRÄGE
ORGANSIATION
AGILITÄT
KULTUR
16
The Quality Group. Advisory & Consulting.

OTIENT (OPQ)

BUSINESS ADVICE
Milestones for success through change management!
1
2
3
4
18
The Quality Group. Advisory & Consulting.

WE BRING PEOPLE TOGETHER:
GOALS – PEOPLE – IT
Management- and process consulting EIM
Neutral consulting with a proven OPH method
Competence in regulatory processes and procedures
Pan-departmental organizational consulting
The Quality Group. Advisory & Consulting. 19

UNCERTAINTY
When
becomes
STABILITY.

Products & Services
A guarantor for your success.

CONSULTING COMPETENCE
FROM A-Z
Lasting project initiation:
InTime, InQuality, InBudget
22
The Quality Group. Products & Services.

Process
Consulting
• Management and Process Consulting EIM
• Method OPH - Organization and Process Handbook
• Analysis of business processes
Project
Management
• Process-related consulting, workshops
• Professional methodology
• Implementation and configuration
based on proven phase model
• Trainings/briefings
System
Integration
• Seamless integration into existing
system landscapes and IT infrastructures
Measurable improvement
of the efficiency of
your internal processes
Establish the current situation,
recognize potential,
implement improvements
smartLCM
• Proven release policy
• Standardized development methodology
• Modern IT architecture
• UserGroup and Expert Forum
Support
• Second/Third-Level-Support
• Service-HelpDesk
• Service-Portal
• Ticket-System
The Quality Group. Products & Services. 23

• Document Management (DMS)
• Collaboration Management
• Reporting / Business Intelligence
• Contact Management
• Master Data Management
• Management Cockpit
• Document Archiving
• Appointment Management
• Risik Management
Contract Management
File Management
The contract life-cycle, from creation, documentation, monitoring, responsibilities, risk
assessment to archiving. The simplest generation, filing, researching and evaluation of
contracts. Depending on the type of contract, optional process steps and activities for
compliance, monitoring and the securing of the contract process can be used.
Modern file management enables the systematic e
relevant business procedures for the organizationa
is complemented by specialized supported workflo
Matter Management together in the simplest way p
Contract Creation
Approval Workflow
Contract File
Contract Controlling
Business Intelligence (BI)
Clause Management
Compliance Check
eFile
Case File
Bid-Proposal File
Legal Entity File
Personnel File
Civil Litigation File
Trademark File
Legal
•Brief´s File/ Case File
•Lawyer Database
•Claims Reporting
•Corporate Housekeeping
•Rating
•Service Time Sheet
•Legal Process Management
Compliance
•Guidelines/Template
Versioning
•Appointment/Action
Planung
•Audit-/Evidence
Documentation
•Incident Management
(Whistleblowing)
•Key Figure Reporting
Purchase
•Supplier Relationship
Management (SRM)
•Supplier Application
•Supplier Rating
•Supplier Evaluation
•Supplier Development/
Supplier Rating
The Quality Group. Products & Services.

• Ratings
• Asset Management
• Template Management
• Elektronic Signature
• LDAP/Single Sign On
• beA Electronic Laywer´s Mailbox
• IFRS15/16
• SAP Integration / ERP-Integration
Business Process Management
lectronic gathering and reproduction of all
l management into files. This function, which
ws and BI – Business Intelligence, brings LCM
ossible.
Using the integrated BPMN2.0 tool to map individual procedures that are to be quality controlled,
companywide approval, permission and organizational processes can be created. This
helps to create clear tasks for employees, reduce lengthy cycle times and ensure measurable
adherence to company objectives.
Workshop / Process Consulting
BPM Process Modelling
LCM Application Integration
Subject specific workloads
Real Estate
•Rental Unit and Property Management
•Rental Control Management
•Real Estate/Lease Management
Board
•Governance,
Risk & Compliance
(GRC)
•Business Intelligence
•Information
plattform
Finance
•Documentation
of other financial
obligations
•IFRS15/16
•Leasing Contracts
•Documentation
of credit lines and
financing instruments
Data Protection
•Processing Directory
•Impact Assessments
•Violation
•Contracts
•Statements
•Key Figures Reporting
The Quality Group. Products & Services. 25

STRATEGIC
MOVE
FOR
SUCCESS
Enterprise Information Management
Documents
Contracts
Compliance
Records
Processes
LCM
Life Cycle
Management
KPI
Organizational
bible
TQG
businessApp
platform
xed price
measure
project
Improvement
OPH
Organziation
Process
Handbook
Accept
the present
Organization
Discover
Strategy Score
Shape the future
Agility
Culture
CPQ
Contract Performance
Quotient
recognize
Capture
Analyze
the past
26
The Quality Group. Produkte & Leistungen.

YOUR MEASURABLE BENEFIT
IS OUR ASPIRATION
Service solution orientation
Competence in organizational processes
Implementation and consulting know-how
Quality consciousness
The Quality Group. Produkte & Leistungen. 27

When a single
RESPONSIBILITY
becomes a
ORGANIZATIONAL
PROCESS.

Enterprise Information Management
People are the key.

ENTERPRISE INFORMATION
Your dilemma
You spend hours searching for your contract documents?
Once again you have the problem of a duplicate order on your desk?
The expiration date of a contract has been missed and thus contract automatically was renewed?
The "Code of Conduct" has been introduced, but not integrated into your work processes?
These everyday challenges result in costs and reduce your efficiencies!

MANAGEMENT
Your Solution: Enterprise Information Management
With one click you have the whole workflow file on the screen!
You are always kept informed of your employees’ latest work progress!
You will be informed of all upcoming dates and can plan relaxed for
the future!
Thanks to a standardized checklist, your employees act in
accordance with the latest regulations!
Take advantage of information processes that all
employees have shaped!
The right information at the right time and the right place!

... IN PRACTISE
Safe and legally
sound decisions.
… an integrated reporting system
with a comprehensive information
management system!
We have reduced our
purchasing costs by 30 %!
Here you find the TQG,
your experts for EIM!
Valuable
assistance in
the life cycle
management!
32

Anywhere and anytime: all contracts and documents
under control – on your smartphone or tablet!
Now we have license and
maintenance agreements
under control - saving
176,000 € per year!
When searching for contracts
and documents, the time we
save is 80 %!
100% of documents,
contracts and records
- that's for sure!
Standardization
of contracts and
processes …
100 % compliant –
sustainable and
quality assured!

THE BUILDING BLOCKS OF YOUR SUCCESS...
Enterprise Information
Management (EIM)
cross-departmental
LPM – Legal Process Management
SPM – Sourcing Process Management
CPM – Compliance Process Management
IPM – Information Process Management
PPM – Purchase Process Management
Solution
Approach
LCM – TQG businessApp
platform:
LifeCycleManagement for
contracts, documents,
records, matters, contacts,
due dates and processes
Process Approach
BPM – Business Process Management
Consulting Approach
OPH – Organizations and Process Handbook
34
The Quality Group. Enterprise Information Management.

...BASED ON OUR
COMPETENCIES!
Business/process consulting
Potential analysis
Method know-how in consulting & project planning
Project management „InTime, InQuality, InBudget“
Continuous Improvement Process (CIP)
The Quality Group. Enterprise Information Management. 35

When
AGREEMENT
turns into
TRUST.

References & Partners
Successful together.

REFERENCES
Satisfied customers are the best reference. With more than 30 years experience in the development
of the most up-to-date software solutions, we have completed tasks in more than
350 successful projects with high expectations of quality for, among others, the following
customers:
„Reliable Management Support!“
„We reorganized and highly optimized our contract organization (including
legal entity records) and processes. In addition, we also managed to transfer
all IP operations (patents and trademarks) into the LCM file structure
and synchronize them with our patent attorneys. In addition to advantages
in centralizing in one place, efficient collaboration, and professional monitoring
of deadlines, we are able to assist strategic decisions of management
with key business data provided by LCM.“
Cornelius Marguerre, General Counsel
38
"From piles of paper
to effective contract
management!“
„Through the use of LCM we optimize our global processes and attain
an enormous savings in time for administration of contracts and
documents.“
Dr. Michael J. Schmitt, Henkel Law Group

„Bringing a system to contracts!“
„Contract management is the systematic process for
contracts – including preparation, enforcement,
administration, monitoring, adjusting, evaluating,
terminating and archiving. LCM from The Quality
Group can significantly support these functions.“
Jörn Lipkow, LL.M.,
Rechtsanwalt und Corporate Counsel
u.v.m.
„One system for all!“
„Apart from a few exceptions, all contracts
are centralised in the system. This provides
a quick overview, eliminates the need for
long-term searches in file cabinets and significantly
reduces the administrative effort
involved in contract management.“
Dr. Hans-Ulrich Geck,
Chefsyndikus
The Quality Group. References & Partners. 39

KEEPING PACE THANKS TO
RELIABLE PARTNERS
To maintain lasting customer satisfaction, we actively shape our partnerships with constant
exchange. Through this, we offer overarching expert competence, integration and the best
possible solutions.
Technical Partners
Strategic Partners
40
The Quality Group. References & Partners.

The Quality Group. References & Partners. 41

MEDIA
DiALOG Concept
DiALOG-Award
DiALOG Fachforum
DiALOG Magazin
DiALOG on tour
DiALOG inter@ktiv
SEITE INHALT?
www.dialog-award.de
www.dialog-fachforum.de
www.dialog-magazin.de
www.tqg.de/dialog-on-tour
www.tqg.de/dialog-interaktiv
www.tqg.de/xing
Trending
Bock auf TQG Blog
BusinessApp Platform
Vertragsmanagement
Aktenmanagement
Beteiligungsmanagement
Enterprise Information Management
Compliance Excellence
bockauftqg.wordpress.com
www.businessappplatform.com
www.vertragsmanagement.com
www.aktenmanagement.org
www.beteiligungsmanagement.net
www.enterpriseinformationmanagement.org
www.compliance-excellence.de
www.tqg.de/kununu
www.tqg.de/linkedin
www.tqg.de/youtube
www.tqg.de/facebook
IMPRESSUM
The Quality Group GmbH
Konrad-Zuse-Platz 1
71034 Böblingen
Germany
Phone: +49 7031 306974-100
Fax: +49 7031 306974-199
E-Mail: info@tqg.de
Web: www.tqg.de
Published by:
The Quality Group GmbH
© September 2019

magazin
Magazine for Enterprise
Information Management
www.dialog-magazin.de
WHEN
RESPECT
LEADS TO
VALUES.
www.tqg.de
WENN AUS
KOMPETENZ
QUALITÄT
ENTSTEHT.
NOTES
TO GO:
®
www.tqg.de
SMART WORK
SMART TEAM
www.tqg.de
www.dialog-fachforum.de
NATURALLY:
personally!
www.tqg.de/jobs
www.dialog-award.de
www.tqg.de

The Quality Group GmbH
Konrad-Zuse-Platz 1
71034 Böblingen
Germany
Phone: +49 7031 306974-100
Fax: +49 7031 306974-199
Lübecker Straße 128
22087 Hamburg
Germany
Phone: +49 40 689468-0
Fax: +49 40 689468-99
E-Mail: info@tqg.de
Web: www.tqg.de