TTO_April_2016_1-16 page_web

Travel Trade
OuTbOund
April 2016 - ISSUE #8
rade
Scandinavia
und
Copenhagen Airports opts for the cloud
Report from ITB and Mid-Atlantic travel marts
SIA will fly to Stockholm
Scandlines with new hybrid ferry
Travel Trade
OuTbOund
Scandinavia

Botswana ended in Copenhagen
“We are very satisfied with the quality of the participants and
the feedback we have received. The exhibitors are also satisfied.
But we would have liked more attendance. On the other hand
Botswana is a quality product where quality is more important
than quantity. So there must be sufficient time and opportunity
to network. “
Jens Frenzel, Account Management, Botswana Tourism, ended
“I love Botswana Road Show” in Copenhagen after visiting Milan,
Zurich, Salzburg, Prague, Dresden, Leipzig and Hamburg.
In Copenhagen 38 had signed up. 23 showed up.
“We would like to have had 30 participants. Next year we must
consider other channels so that the knowledge of Botswana becomes
larger, and perhaps another city in Scandinavia, “says
Jens Frenzel.
“Ghoha Hills with room for 26 guests is located in 60 meters height with 180
degree views. All rooms are built to the east, so guests can lie in bed and watch
the sunrise, “says Mumtaz Kader, director, and Kareem Kader, director, Ghoha
Hills, Savuti to Per Caroe, Country Manager, Nordic & Baltic Countries,
Kenya Airways.
Nadine Smith, Marketing Manager, Passionate Portfolio, Botswana, could tell
Elsebeth Thomsen, Product Manager, Bella Vista, and Birgitte Christensen,
Product Manager, Profil Rejser, that Hyena Pan tented camp, Khwai, can offer
three sky beds up in the height of five meters, where guests with mosquito nets
under the open sky can enjoying Botswana starry sky.
“Diamonds tour goes to the world`s richest diamond mine by value in Botswana
on a tour from the extraction in the open pit mine to polishing,” says Kgoberego
Nkawana, Managing Director, Bigfoot Tours, Riverwalk, Gaborone to Gitte
Skytte, owner, Dykkergitte. She will now begin organize tours to Botswana.
““This is for the more adventurous. Explore four camps and three prime national
parks at your own pace in a self drive package with 8 nights and 9 days
of car rental. Visit to Chobe National Park, Moremi Game Reserve and Makgadikgadi
National Park. The itinerary will start in Maun or vice versa,” says
Rachel Mbulawa, Marketing Officer, SKL Camps, Maun to Lienette Rigborg,
Global PR Manager, Happy Lama Travel and Jan “Lama” Tvernoe, Adventurer
Scandinavia
& Founder, Happy Lama Travel.
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“Low cost safari. 10 days safari in which 8 participants sleep in two man tents
for 1.300 US Dollars each. Transport and food incl. but only with water. Participants
have the option to buy beer or wine and take it along on the tour.”
This is the concept says Mogomotsi Mock Motlapele, Director, Tamog Tours &
Safaris, Maun, to Mark Christiansen, Facility Manager, Albatros.
Travel Trade
OuTbOund
Published by: Traveltrademedia.com, Copenhagen, Denmark. CVR DK29314055
Managing editor:
Carsten Elsted
Travel editor:
Carsten A. Andersen
Contact:
editor@ttoscandinavia.com
Layout:
Agnese Klavina

Copenhagen Airports
opts for the cloud
with latest
operational
efficiency
investment
Copenhagen Airports’ investment in upgrading
its IT infrastructure is a key element
of its ambition to be able to serve 40
million passengers per year.
As passenger numbers continue to rise at
Copenhagen Airport, exhaustive efforts
are being made to optimize infrastructure
to help its airline partners serve an increasing
number of international routes.
Equally, the airport is making every effort
to ensure that continued growth is complemented
by an improved passenger experience.
The latest development of this front is a significant
one, with a new cloud-based airport
operational database (AODB) laying
the foundations for myriad benefits. Hosted
off-site, the AODB is described as being
the “central brain” of the airport and will
provide real-time, consistent and timely
information to all stakeholders and systems,
while reducing the complexities of
systems integration between siloed stakeholders.
Copenhagen Airports has partnered with
Amadeus on this large-scale project, and
the agreement also covers a variety of other
systems, including a new baggage reconciliation
system (BRS) and airport collaborative
decision making (A-CDM) portal.
Speaking to FTE, Christian Poulsen, Chief
Information Officer and Vice President for
Assets & Technology at Copenhagen Airports,
and John Jarrell, Head of Airport IT
at Amadeus, detailed the impact that the
new IT infrastructure will have.
Optimizing operations
Jarrell explained that the new AODB implementation
is about more than simply
moving the servers off-site. As roughly
90% of the flights going in and out of Copenhagen
Airport are operating on the
Altéa departure control system (DCS), the
cloud-based AODB can tap into this realtime
flight information to react to potential
disruption situations, such as a flight
that departed on time but will arrive in
Copenhagen later than scheduled, which
can have a knock-on effect on other arrivals
and departures across the airport, Jarrell
said.
Adding to this, Poulsen explained: “Also,
on an anonymous basis, we can take advantage
of what we know about the passengers
on an individual plane, so we
know in a statistical manner which passengers
are connecting from this flight via
Copenhagen Airport to another destination.
This information is then used to optimize
the way we partner planes and which
stands and gates we use for that particular
plane. We can also optimize the flow
through the airport of the passengers who
are making their way to the next connecting
flight.”
He continued: “We will reduce the complexity
of our infrastructure. We have access
to much more data about operations,
about the passengers and about the other
activities going on, and we will use this
to optimize the passenger experience. For
instance, you can have more direct routes
through the airport because we are partnering
planes more optimally, we have
more knowledge about which passengers
will arrive at what time…It’s about knowing
more about these many passengers
and these many planes that travel through
our airport.”
The new agreement also covers further
tools to be added at a later date. “We’ll give
them the ability to see from the data that’s
in that database what the expected traffic
is, in terms of the number of passengers
coming through their airport, so they can
see that information by concourse, for instance,”
Jarrell said. “This can be provided
at various intervals – every 15 minutes,
every hour, or whatever the airport chooses
– and it lets them staff the airport more
efficiently than what they’re able to do today.”
Real-time baggage
updates
Baggage is another key area of focus and
the investment in the new BRS will allow
the airport to make better use of real-time
baggage information. “Every time the bag
is touched within Copenhagen Airport,
the Passenger Name Record within the
reservation system will be updated, so the
airline can actually see when that bag was
last seen, and they can, if they choose to,
send a text message to the passenger or put
it in their airline application to say ‘your
bags have been loaded’,” Jarrell stated.
Such proactive messages will surely help
to satisfy those passengers who are demanding
more control over their air travel
experience.
According to Poulsen, this significant IT
investment is “one of the cornerstones in
our technology strategy and our core systems
setup”. Interestingly, the investment
has been partly inspired by the changing
behavior of the passengers themselves,
who have taken more control over their
journeys in recent years. Only 22% of
passengers flying from Copenhagen Airport
check-in at a counter, with the majority
instead making use of self-service
kiosks, and mobile and online check-in.
“That’s having a huge impact on the flows
in the airport and as a compact airport
we of course need to optimize our square
metres,” he said. As Copenhagen Airport
continues to grow towards its 40-millionpassenger
target, making the most of every
square meter will be absolutely crucial.
Future Travel Experience
Travel Trade Outbound - Scandinavia

ITB to launch China
ITB will in 2017 launch ITB China as an annual fair. It will take place in Shanghai.
ITB wants in competition with TTG Asia , who already now runs a MICE and Business Travel fair in April
IT&C China.
ITB Berlin wants to create a platform for international destinations and suppliers to promote themselves to the
fast growing Chinese outbound market.
Messe Berlin also operates ITB Asia, which was launched together with Singapore Tourism Board in 2008.
Batang Ai is a special place, where visitors
can both experience the Borneo
rainforest and learn about Iban-tribe´s
cultural traditions.
The local communities have a vibrant living
culture with a fascinating story that
they are keen to share with the world.
The area is also home of the most significant
population of orangutans in Sarawak.
These assets plus the abundant natural
features of clear waters, verdant rainforests
and iconic wildlife the Batang Ai is
a model destination for sustainable community
and nature based tourism.
Nasha Abdullah, Swedish born and
Swedish-speaking, director of Malai Adventure:
“We give you the possibility of living with
the tribe in the longhouses or change to
a more modern lodge we have with six
sleeping places and more modern facilities.
Most of our visitors choose to be together
with the tribe during day and evening,
swimming in the river and then leave
for our lodge.”
Rainforest Music Festival
Key business decision-makers recently
undertook a familiarisation (FAM) trip to
Sarawak.
Tim Lee, general manager Nordic Singapore
Airlines talking with Michael Lu, marketing
manager of Sarawak Tourism about bringig more
MICE business til Borneo.
Sarawak
adventure
Living in the rainforests with the local tribes
is a special treat.
Singapore Airlines has
signed an agreement
with Malaysia Tourism
to help to bring tourist
to Malaysia after LH
has stopped, which
means loss of 100.000
seats per year. Here
sales manager Alan
Hoffery from Singapore
Airlines discuss strategy
with Nasha Abdullah
and Disney Jaboh from
Borneo Adventure.
Borneo Adventure and
Malai Adventure will be
merged this spring.
The trip, run by Sarawak Convention Bureau
(SCB), aimed to shed true light on the
state with its unique wildlife and beauty,
tradition and heritage, culture of hospitality
as well as its world-class facilities slated
for the meetings, incentives, conferences
and exhibitions (MICE) industry.
Global marketing and communications
director Amelia Roziman explained that
the FAM trip was held as part of SCB’s ‘7
Wonders of Borneo’ campaign – an essential
part of the bureau’s strategic plan for
this year to showcase what Sarawak had
to offer.
“It’s only by being physically here in the
heart of Borneo that our clients can truly
appreciate what Sarawak has to offer as a
destination for business events. The feedback
has been fantastic.
“Our guests enjoyed a tailor-made programme,
experiencing everything here –
from sights of the orangutans in our ancient
rainforests, our many indigenous
tribes, up to the state’s colonial history
and world-class convention facilities.
The delegates visited the main attractions
across the state including Kuching Waterfront,
Semenggoh Wildlife Centre and
Sarawak Cultural Village here, as well as
Gunung Mulu National Park. In addition,
they had the opportunity to visit various
hotels and venues up for consideration
as the hosting platforms of their future
events here.
The FAM also allowed the guests to experience
the internationally-acclaimed
Rainforest World Music Festival and kayaking
at Kampung Semadang.
According to SCB MICE is a major part
of the state government’s agenda to turn
Sarawak into a developed state by 2020,
double its population by 2030, create 1.6
million more jobs and increasing its GDP
fivefold.
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>> Travel Trade Outbound - Scandinavia

200.000 cruise pax to Langkawi
Langkawi is going to be the first destination
for the cruises now using Singapore
as a hub.
The largest cruise line is already TUI, a tour
operator that have vouched to invest in the
island, also building their own resort.
TUI and the other cruise lines plan to arrive
with 60 ships in 2016.In 2015 190.000
international cruise pax had their first
impression of Langkawi.
Langkawi is an archipelago made up of
99 islands on Malaysia’s tropical west
coast that is surrounded by turquoise sea
and covered in picturesque paddy fields
and jungle-clad hills.
Tan Khalid Bin Rami, head of Langkawi
Tourism:
“We have launched a new sustainability
strategy, to help shape the future of sustainable
tourism. The island has pledged
to cut the carbon intensity to deliver a
‘greener and fairer’ holiday to our guest
and the people on the island It demonstrates
a change in approach, with commitments
to influence, innovate and invest
in more sustainable tourism. We will
also teach and influence the local people
on the island to recycle the garbage.”
It is a commitment from the local people
to take ownership for their own future,
and the government of Malaysia
has made Langkawi a pilot-project for
the rest of the nation. The government
has announced that Langkawi will be
the first low carbon island in Malaysia
through renewable energy incentives.
The main thing is TUIs commitment to
help build up the tourism of Langkawi,
which really is an archipelago made up
of 99 islands on Malaysia’s tropical west
coast that is surrounded by turquoise sea
and covered in picturesque paddy fields
and jungle-clad hills.
Until now the cruise guest are on a dayvisit
to explore South-East Asia’s first
UNESCO-designated Geopark, excellent
diving opportunities, and to relax on
beaches of powder-fine sand and swaying
coconut trees.
“We are now targeting high value tourists
to come to Langkawi because they
like nature. Many new luxury resorts
are being built, including a Selfridges
Hotel that will soon be completed. It
will be one of the best Selfridges in the
world in terms of location because it is
facing the sea and borders mountains
where guests can see many animals including
monkeys. In addition to establishing
Langkawi as a high end destination
for the global eco and geo tourism
market, we are looking to increase the
length of stay. In previous years this was
two days on average, but now we see an
increase to four or five days, which is
very important.
Besides the new cruise visit Langkawi
has upgraded the jetty for this reason,
but also because the island has 4 million
people travelling between Langkawi and
the mainland evert Yara.
Tradition of serving beer
Icelandair will begin a scheduled service from Reykjavik (KEF) to
Montreal, Canada in May 2016 with easy connections from all Nordic
airports Icelandair fly from.
Montreal will be Icelandair’s 5th gateway in Canada and 16th in North
America. Flights will be operated four times weekly until November
2016, on Mondays, Tuesdays, Thursdays and Saturdays.
“We believe Montreal fits well with the Icelandair route network and
will strengthen our business. We can offer a refreshing and affordable
way for tourists and business community between the destination and
major European cities”says Stein Larusson, who have opened the bar at
the Icelandair booth at ITB for the last more than 20 years.
Icelandair destinations in Canada have increased in the last few years,
with Edmonton and Vancouver starting last year and complimenting
the already established service to Toronto and Halifax. The Montreal
flights will connect with all 6 UK Icelandair serviced gateways; London
Heathrow and Gatwick, Manchester, Birmingham, Glasgow and newly
announced Aberdeen.
Stein Larusson serving Icelandic beer to Tony Bensalah from
Get-e International.
Travel Trade Outbound - Scandinavia

Air Iceland’s first Q400
has landed in Iceland
The first of three new
Dash-8 Q400-planes
touched down in
Iceland on February
24. The new Air
Iceland-planes will fly
domestic in Iceland,
to Kangerlussuaq in
Greenland and to
Aberdeen in Scotland.
The first of Air Iceland’s three Dash-8 Q400 arrived in Reykjavik February 24.
Newly painted in the company’s new graphic design.
Air Iceland is not far from fulfilling the company’s strategy
of phasing out its Fokker-50 workhorses with new
and more modern planes. The successor is the newer,
bigger and more cost efficient Bombardier Dash-8 Q400
with 72 to 76 seats.
- One of Air Iceland’s planes will be stationed at Keflavik
International Airport. We will operate a new route
to Aberdeen on behalf of Icelandair as well as our own
new route to Kangerlussuaq in Greenland and the other
Greenlandic destination of Narsarsuaq, Ingi Þór Guðmundsson,
Director Sales and Marketing, says.
The two other Q400-planes will be based in the domestic
Reykjavik Airport together with the company’s two
Dash-8 Q200. They will share the rest of Air Iceland’s
destinations in Iceland and Greenland, which are Kulusuk
in East Greenland and Nuuk and Ilulissat on the
West coast of Greenland.
Great potential
After the first plane arrived late February, the next will come
to Iceland in March/April and the third and last will be in service
with Icelandic TF-registration in April/May and ready for
the summer schedule. The inaugural flight to Kangerlussuaq is
planned to June 3.
The time schedule for the deliverance was postponed due to a
strike among flight engineers in Iceland. Their task was scrutineering
the planes before they were painted in United Kingdom.
According to Ingi Þór Guðmundsson the strike only led to a minor
delay on the delivery. But now the first plane is in Iceland.
Not only the staff of Air Iceland are expecting a lot from
the new route this also goes for the Greenlandic tour operators.
They see a great potential in the combination of
Icelandair’s route network into Keflavik and the new Air
Iceland destination of Kangerlussuaq.
At this year’s Mid-Atlantic Travel Show Brynja Þorsteindóttir (left)
and Sif Haukdal Kjartansdóttir answered many questions on Air
Iceland’s new planes and new destination in Greenland.
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>> Travel Trade Outbound - Scandinavia

Mid-Atlantic Travel Show
is forced to move
The success of Icelandair’s Mid-Atlantic Travel Show has increased
the last 24 years. Now the positive situation forces Icelandair to
alter the dates of the event from early February to late January.
Reykjavik, the capital of Iceland, appeared
vibrant and busy in the first
weekend of February this year. Many
of the people in the streets were not Icelanders
but winter tourists. This means
that Iceland has overwhelmingly succeeded
in attracting tourists to the island
in the low season.
The popularity among travelers has increased
to an extent, so it is no longer
possible to provide facilities for the
Mid-Atlantic Travel Show early February.
The reason is the huge interest
among foreigners visiting Iceland in the
winter period according to Birkir Holm
Guðnason, CEO of Icelandair.
- Next year, when we celebrate the 25.
Mid-Atlantic Travel Show, the dates will
be from January 27.-29. The reason is
very simple. We have promoted Iceland
in winter so well, that it is impossible to
accommodate the almost 1000 participants
of Mid-Atlantic early February,
Birkir Holm Guðnason explains.
the Icelandic government resulted in a
touristic boom that today worries the
average Icelander. Tourists now come
to the country all year round. Albeit
it gives a massive economic plus on
foreign currency the many visitors are
also considered a bit of a nuisance to
the country.
Boost in tourism
This summer Icelandair and 16 other
airlines will land in Iceland and give
its passengers the opportunity of discovering
the exciting destination where
people live next to some of the planet’s
most powerful elements. The tourist authorities
expect to go past last year’s 1.5
million visitors.
No doubt that Mid-Atlantic Trade
Show is responsible for the boost in Icelandic
tourism. Without this initiative
from Iceland’s biggest carrier by far the
winter streets of Reykjavik would be
desolate in early February. Today the
staff at Icelandair can say: Mission accomplished.
Valuable event
The yearly event has proven its value to
both buyers and sellers. Both the Icelandic
travel industry and its colleagues
in North America and Europe has benefitted
from Mid-Atlantic during the
years. The period after the financial crisis
and the eruption in Eyjafjallajökull
Iceland successfully promoted tourism.
Iceland also saw the potential in utilizing
the social media to market the ailing
market. Within a short time people
all over the world spread the message
on Iceland as a fantastic and unique
travel destination which is also affordable.
United efforts in both the industry and
The B2B trade show in Laugardalshöllinn could boast of no less than 6400 meetings in one day.
The buyers had a great opportunity to visiting almost 20 different places in Iceland.
Travel Trade Outbound - Scandinavia

Icelandair extends the fleet
Two Boeing 767’s will supply the unity fleet of Boeing 757’s. In a couple of years the
Icelandic carrier will begin shifting to Boeing 737 Max in both 800 and 900 versions.
Mid-Atlantic Travel Show 2016
in numbers
• 850 Icelandic and foreign participants
• 530 foreign participants
• 255 Icelandic and foreign booths
• 285 foreign buyers
• 21 countries represented
• 6400 B2B-meetings during the
workshop
When the Boeing 767’s are painted in
Icelandair’s colours they will look like this.
The elegant workhorse of Icelandair,
the Boeing 757-200, is no longer alone
in the fleet of the Icelandic carrier. Two
Boeing 767-300ER’s with bigger capacity
has joined the company. Instead
of the 183 seats in the 757 the 767 has
room for 262 passengers.
The loadfactor of Icelandair has gone
considerable up the last couple of years
and that is the main reason for the new
and bigger planes. Icelandair’s CEO,
Birkir Holm Guðnason, says, that there
has been too much wing-by-wing flying
with two planes flying to the same destination.
The two 767’s will primary fly to Icelandair’s
destinations I North America,
but one of the planes will also service
one of the company’s core routes
from Iceland to Denmark once a week
next winter. According to Icelandair
the flights will be on Saturdays.
- We continue our expansion of our
route network in Europe and North
America, but we have no plans of flying
to Asia. The latter will not be beneficial
for us. Saying that, I would never have
dared imagine that Icelandair would
operate 29 planes today, Birkir Holm
Guðnason says with a smile.
As the 757’s will not last forever Icelandair
has already signed a firm order
on delivery of 16 brand new Boeing
737 Max in the period 2018-2022. The
planes come in two versions – an 800
with 159 seats and a 900 with room for
172 passengers.
Birkir Holm Guðnason, CEO of Icelandair,
would never have imagined the Icelandic carrier
operating 29 planes.
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>> Travel Trade Outbound - Scandinavia

Discover Iceland with
the Icelanders
Still more tourists come each year to visit Iceland, but some are just using Icelandair
as a Transatlantic carrier. These passengers the Icelandic airline wants to get hold of
by offering a Stopover Buddy.
Icelandair has been an icebreaker when it comes to marketing and
selling Iceland as a destination. During the recent years the carrier
has sold stays at the volcanic island in the low season, when
it’s cold, snowy and dark. The winter adds an extra dimension to
a visit to Iceland.
Last year Iceland had well over 1.5 million visitors and that number
does not seem to decrease - on the contrary. Icelandair now
tries to boost Iceland’s popularity among travelers with a new
marketing initiative. The company gives passengers on their way
from Europe to North America or vice versa a Stopover Buddy.
On the way across the Atlantic, it is possible for Icelandair passengers
to make a stopover in Iceland for up to seven nights at no
additional airfare. That means that the passengers get the opportunity
to explore Iceland without extra cost on the ticket.
The Buddy program give Stopover passengers
a unique opportunity to experience Iceland
together with for instance Icelandair’s CEO
Birkir Holm Guðnason.
Tips in Iceland
It has never been traditional here in Iceland to give tips. However,
in other parts of the world, tipping is a tradition, and in some
countries it is almost the only wages that employees get for their
work.
“With tourism increasing in Iceland, we have become aware that
our guests tip employees in various fields connected to the travel
industry. On the other hand, we have noticed that in the United
States, for example, where wages are usually low, people are trying
to put a stop to this tipping custom, and we would also like to
stop this in our hotel, Ása Valdís Árnadóttir says.
“We here at Hotel Rangá decided several months ago that we
would stop accepting tips. However, we tell people that if they
are happy with our service, they are welcome to help support
our good community. To start, we have chosen the two search
and rescue teams in our area. We have been getting very positive
comments and reviews about this decision.”
The support from our guests for the first few weeks of 2016 was
about ISK 400,000 (around 2800 Euros), and on Tuesday we
handed each search and rescue team about ISK 200,000 (around
1400 Euros).
To draw attention to this decision the hotel includes a small
note in the menu saying:
The staff at the hotel
Dear guest,
In various parts of the world, tips are commonly paid to waiters
and other personnel at hospitality and service companies.
This has not been the case in Iceland as the wages of restaurant,
hotel and other hospitality personnel are included in
the price of the services. We know, however, that some of our
honoured guests wish to express their appreciation to our devoted
staff for their good service by making special extra payments,
tips, to them.
We, the personnel at Hotel Rangá, appreciate your thought
and are happy to accept your contributions, but not for us
personally. Instead we will forward them directly to the
search and rescue teams in the area, in support of their important
mission. Search and rescuers in Iceland are volunteers
whom we wholeheartedly support.
Travel Trade Outbound - Scandinavia

USA Travel Show in Copenhagen
USA Travel Show in Copenhagen was attended by 65
exhibitors and 250 travel agencies from Denmark and
southern Sweden. The US Ambassador Rufus Gifford
opened the show.
With many more direct routes from Scandinavia to the
United States, the goal is now 2 million. visitors to the
United States in 2020.
In 2015, the figure was 1.5 million. visitor.
Henrik Bergqvist, Senior Key Account Manager
RCL Cruises, could tell Pia Marfelt, Cruise Sales
Manager, and Henrik Jacobsen, owner/director,
Jacobsen Cruise & Travel, that both of them along
with 100 others from the travel industry will be
invited to sail a few days from Barcelona with the
world’s largest cruise ship Royal Caribbeans new
“Harmony of the Seas,” with 6,300 passengers.
“Employees of the
travel industry from
all over Scandinavia
have the option of 15-
30 percent discount
depending of the days
until April 30 at the
Hotel Beacon in New
York.” It was told by
Alexandra Rodriguez,
Executive Assistant,
Hotel Beacon to
Michael Jensen,
General Product
Manager, Risskov
Travel Partner.
”We hope also to get direct air routes
to Philadelphia between New York and
Washington DC. We have so much to
offer f. ex. Barnes Foundation with art
worth 30 billion Dollars. “ Brian Said,
Executive Director, Tourism Division
and Ann Tok, Tourism Communications
Manager, Philadelphia Convention &
Visitor Bureau tried to convince Anders
Ladefoged Mortensen , project manager ,
“Ferie for Alle,” Herning, to a visit.
“We have many parents who take a trip to
Orlando when they pick up their child home
after a study in the United States,” Niels K.
Frandsen, Manager /CEO Rejsespecialisten,
My Education and Euro Study International,
told Rukssana Timmis, Representative Travel
Trade, VisitOrlando.
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>> Travel Trade Outbound - Scandinavia

Sanibel the best
The island Sanibel represents the best Florida tourism has to offer.
Strict low-impact ordinances have de-emphasized runway
development and re-emphazied the immense natural beauty
of these offshore fists of slow mangroves, sugary sand and teal
waters.
Delightful Sanibel has the mainstream of facilities and
accomodations for families and young lovers alike.
There is a Clinic for Rehabilitaion of Wildlife (CROW). It is not
a zoo, but it gives you a taste of the work the clinic engages in. To
get really involved consider attending an educational program or
working with CROW as a volunteer.
Hanna Johansson represents Lee County Visitor Bureau on behalf
of GSA Related (right ) together with Charlotte Rønnholt from Go
Travelling.
Las Vegas highest
Martin Schmidtsdorff from Caesar Hotels (right)
together with from left Stine Ryslinge, Michelle Rieck
og Karin Bräuner, all from American Express
Caesars Palace and connecting hotels like Bally, The Planet,
Flamingo, Harrahs and so on has opened a new attraction in
Las Vegas. It is a London-wheel that is even bigger that the
original.
The High Roller as it is named is now the world´s highest
experience.
There is 40 cabins and the wheel takes 30 minuts to make a
whole trip.
Martin Schmidtsdorff from GSA Discover the World:
“There are really a lot of events around the wheel. We have
possibility of arranging events and even weddings, where the
couple says “I do” 550 feet above Las Vegas Strip.”
Travel Trade Outbound - Scandinavia

Singapore Airlines CEO: “SIA will fly to
Stockholm in the future“
By Travel Editor Carsten A. Andersen in Singapore
“We have always flown to Copenhagen and the question is not whether we will replace Copenhagen with another city.
The question is where else we can fly to in Scandinavia, “ said Goh Choon Phong, CEO, Singapore Airlines.
“What is Singapore Airlines strategy in
Scandinavia?
“We hope we can expand in Scandinavia
beyond Copenhagen. Our partnership
with SAS is very important. This cooperation
means that we could go from three
flights a week to five flights per week.
Now that we have it and more efficient
aircraft, I believe that the expansion in
the future is very real.”
“What other cities in Scandinavia will
SIA fly to?
“We have always flown to Copenhagen
and the question is not whether we will
replace Copenhagen with another city.
The question is where else we can fly to
in Scandinavia.
The large cities, as f. ex. Stockholm, is
certainly one of the possible cities in the
future” said Goh Choon Phong, CEO,
Singapore Airlines, to TTO Scandinavia
during the premier flight of the new Airbus
350 from Toulouse to Singapore.
”Is Airbus 350 to fly Copenhagen – Singapore?”
“It is an option. But we do not say that it
is the only aircraft that can be used on the
route. What new aircraft we will use for
new destinations and expansion is something
we will inform about later. “
”Is the goal to get daily flights Copenhagen
– Singapore?
“It would be logical to work towards daily
departures from Copenhagen. But it will
not be determined by us alone. Before we
go on with daily departures, double daily
flights etc. we should talk to our partner
SAS,” said Goh Choon Phong.
“When do you think the A350 is coming
to Copenhagen?”
“I can not say at the moment. As we get A
350 delivered we must look at how quickly
we deploy the new aircraft. We have A
350, we have Boeing 777-200 and Boeing
777 - 300 and we have A 380. We have
to look at, how we best can use the fleet
we have, so we get the best overall yield.”
“How important is the Scandinavian
market for Singepore Airlines?”
“We have been in Scandinavia …….., I do
not know how many years. It is 20 years
ago I myself was in Copenhagen as GM
for Scandinavia.
Scandinavia is a very important market
for Singapore Airlines. It’s actually the
reason that SAS was the first airline we
had a very deep cooperation on joint venture
basis.
In the last five years we have had very little
expansion on long haul destinations.
This is because we not have had the right
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plane, so we could expand into an effective
commercial way.
A 350 is a “game changer” for us because
we now have new efficient airplanes.
Now we can add more capacity
on long haul flights and fly to the
thinner areas.”
“SIA gets more Premium Economy
to replace the Economy?”
“Yes it’s true. There will be more Premium
Economy. We’ve listened to
our customers, which is now ready to
Premium in the SIA.”
“SIA own low-cost carrier Scoot
flying regionally with Boeing 787.
Should Scoot also fly long haul?”
“I would not rule out using Scoot on
long haul operations incl. Europe.”
“Do SIA get fair competition from
Middle Eastern companies, Emirates,
Qatar and Ethiad?
“For me the competition equals competition.
It will always be there. My
focus has always been that the competition
is there. My job is to make
sure, that I do the right things to ensure
that the SIA group can have a
good basis for future growth.”
“How is the future for SIA?”
“The question is how we create a
foundation together, so we can grow
and be successful in the future. It is
not a question of the next one, two or
four years. It is a question of the next
10 - 20 years.
It is not easy to change what we have
done the last 60 years to do something
which is now the opposite.
A lot of credit must go to our staff.
Without their support, acceptance
and commitment that this is the right
thing to do, we cannot do it.
The second equally important is the
support of SIA´s board. Credit goes to
both of them.”
“How was it to be in Copenhagen? “
“It was really lovely. If I had any complain
it was, that my stay there , one
year, was too short. People – and my
staff - was very nice.
“Over the next 18 months SIA gets 18
A 350. Should one of them fly to Copenhagen
?”
“Be patient. We will announce where
the new aircraft deploy as we get
them, “said Goh Choon Phong.
Singapore Airlines
first to introduce
‘Companion
App’ for In-Flight
Entertainment
System
“With the proliferation of personal mobile
devices and the arrival of our new
Airbus A350 fleet, this latest innovation
will help enhance the in-flight entertainment
experience for our customers.
It offers more information and greater
control both on the ground and inflight,
and we are excited to be the first
airline in the world to offer such an application
to our customers.”
So says Tan Pee Teck, Senior Vice President
Product and Services, Singapore
Airlines (SIA) after the airline now introduce
the first-of-its-kind mobile
application,that offers customers greater
control over their in-flight entertainment
(IFE) experience, even before
boarding the aircraft.
The companion app enables customers
to review the IFE video and audio content
that will be available on their flight,
create pre-selected favourites lists, and
control the seat-back IFE system, all
using their personal electronic devices.
The app is now available on iOS and
Android tablets, with availability on
iOS and Android mobile phones in the
second quarter of 2016.
To make use of the app, customers can
install the SingaporeAir tablet application
on their device prior to the aircraft’s
departure. Once on board, they
can link their device to the IFE system
using the aircraft’s in-flight WiFi network.
Connecting to KrisWorld, the
Airline’s IFE system, will then allow
for movies, TV shows or music to be
launched on the seat monitor, directly
from their list of favourites or from the
entire media list.
Linking the app to the IFE system also
enables the personal device to be used
as a remote control, to pause, play, or
skip through media content.
SIA will be the first airline in the world
to enable this on a Panasonic in-flight
entertainment system. Customers will
be able to multi-task, thereby maximising
their experience of KrisWorld,
such as by browsing through the index
of KrisWorld content on their device
while watching a movie on the seat
monitor. Customers can even access real-time
information on the flight progress
and flight path without interrupting
their movie viewing.
Current features of the companion app
will initially be available on the Airline’s
new fleet of Airbus A350-900s,
with plans to progressively roll it out to
the Boeing 777-300ERs and other aircraft
in future.
Singapore Airlines’ KrisWorld IFE system
offers up to 295 movies, over 470
TV programmes and more than 450
CD albums each month.
Travel Trade Outbound - Scandinavia

Singapore Airlines
SIA’s CEO Goh Choon Phong:
“A350 to
Copenhagen
is an option”
Water cannons, live report on TV, flags and speeches
by top officials from the airline industry received the
first of Singapore Airlines (SIA) 67 new Airbus 350
aircraft, which will be the company’s next generation
of longhaul aircraft.
(Singapore) Not since Airbus 380
in October 2007 landed at Changi
Airport in Singapore, there have
been so many ministers, VIPs,
CEO, Media and curious, as when
the Airbus 350 this week landed in
Singapore.
Water cannons, live report on TV,
flags and speeches by top officials
from the airline industry received
the first of Singapore Airlines
(SIA) 67 new Airbus 350 aircraft,
which will be the company’s next
generation of long-haul aircraft.
The list price for an Airbus 350
aircraft is 304 million US Dollars.
Singapore Airlines has been discounted
because SIA is the biggest
customer for the A 350-900. But
the exact price is a secret.
SIA will over the next 18 months
have 18 aircraft delivered. The first
aircraft will be flying Singapore -
Amsterdam May 9 and Singapore
- Dusseldorf on July 21. Other destinations
will be announced later.
SIA currently flies five times a
week Copenhagen - Singapore,
the only departure from Scandinavia,
in very close cooperation
with SAS.
“Is Airbus 350 to fly Copenhagen -
Singapore?”
“It is an option. But we do not say
that it is the only aircraft that can
be used on the route. What new
aircraft we use for new destinations
and expansion is something
we will inform about later, “said
Goh Choon Phong, CEO, Singapore
Airlines, to TTO Scandinavia
during the premier flight of the
new Airbus 350 from Toulouse to
Singapore. A 12 hours and 10 minutes
flight.
“Is the goal to get daily flights Copenhagen
- Singapore?
“It would be logical to work towards
daily departures from Copenhagen.
But it will not be determined
by us alone. Before we go
on with daily departures, double
daily flights etc. should we talk to
our partner SAS,” said Goh Choon
Phong.
He has an excellent knowledge of
Copenhagen and Scandinavia, because
he was in 1996, a year general
manager of SIA residing in Copenhagen.
“It would be logical to work towards
daily departures from Copenhagen.
But it will not be determined
by us alone. Before we
go on with daily departures, double
daily flights etc. we should talk
to our partner SAS, “ said Goh
Choon Phong.
He has an excellent knowledge of
Copenhagen and Scandinavia, because
he was one year in 1996 general
manager of SIA residing in
Copenhagen
“The A350 is a key element in our
overall capacity growth and fleet
renewal strategy. Its improved operating
efficiency offers us the opportunity
to open up even more
new routes, providing more travel
options to our customers,”says
Goh Choon Phong.
“With its arrival, Singapore Airlines
is staying true to our longstanding
commitment to maintain
a young and modern fleet of
aircraft. The A350 will ultimately
enable us to help further enhance
the three main pillars of the Singapore
Airlines brand promise: service
excellence, product leadership
and network connectivity.”
Wish
Flight with A 350 Copenhagen
- Singapore has long been a wish
by SIA´s office in Copenhagen.
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SIA currently flies Boeing 777-200
with 30 Business and 228 in Economy.
But Business Class is almost always
full.
Singapore Airlines A350 will be
fitted with 253 seats in three classes,
with 42 in Business Class, 24 in
Premium Economy Class and 187
in Economy Class.
Airbus
Airbus has so far delivered 16
A350 aircraft to five airlines. Total
Airbus has orders for 580 aircraft.
A350-900 is the cornerstone member
of Airbus’ new A350 XWB
which is suited to meet airlines’
market requirements in medium-,
long-, and ultra-long-haul operations.
This jetliner accommodates 325
passengers in a three-class configuration
with a range of up to 7,600
nautical miles in its standard configuration.
The 221-inch interior cross-section
provides room for premium
class configurations at up to six- or
seven-abreast seating, along with
featuring comfort economy class
layouts at nine abreast, with versatility
for eight and ten-abreast arrangements.
As part of its philosophy for continuous
innovation, Airbus has
launched the Ultra-Long Range
version of the A350-900. Designated
as the A350-900ULR, the
jetliner offers increased fuel-carrying
capacity of up to 165,000 litres
and a higher 280-tonne maximum
take-off weight to enable
service on non-stop flights of up
to 19 hours.
Ultra-long-haul, Airbus 350 -1000,
will do Singapore Airlines able to
fly direct Singapore - United States
from 2018.
So far, two US destinations are on
the program, New York and Los
Angeles, while a third destination
in the United States will be announced
later.
“It would be logical to work towards daily
departures from Copenhagen. But it will not
be determined by us alone, says Goh Choon
Phong, SEO, Singapore Airlines.
Travel Trade Outbound - Scandinavia

New ferry ready for Gedser-Rostock
The passenger areas are
now completed.
This is how the system
works on the first of two
new hybrid ferries.
M/V Berlin is expected to leave the Danish
yard Fayard mid-April and the passengers
to walk og drive on board will be
later this month.
Concurrently with the completion of the
passenger areas, the vessel is undergoing
a comprehensive and time-consuming
test programme.
The test programme is proceeding as
planned, and Scandlines expects that
M/V Berlin will leave the yard mid-April.
The ship will then go on a five day sea
trial, before it arrives at its future ferry
berth in Rostock. After adjustment ₂ of the
ramps in Rostock the vessel will be ready
for operation.
The sister vessel M/V Copenhagen is expected
to go into operation in late summer
2016.
The two new ferries will replace M/V Kronprins
Frederik and M/V Prins Joachim,
which currently operate the crossing.
Scandlines is the first ferry operator in
the world to make large-scale use of an
on-board hybrid propulsion system,
which stores excess energy in batteries.
The system will reduce CO2 emissions by
up to 15 percent.
Scandlines introduced the hybrid propulsion
system in 2013 and will implement
the system on the three remaining
ships on Puttgarden-Rødby during 2016.
Scandlines’ hybrid ferry M/S Berlin is a
significant milestone because it represents
the world’s largest ever hybrid propulsion
marine battery pack – the system
equals approximately 600 hybrid
cars and can propel the 8,800 ton ship for
about 30 minutes without diesel fuel.
The hybrid propulsion system marks the
start of a series of large investments in
environmental technologies.
Scandlines has invested more than 25
million EUR in sustainable technologies
on the route Puttgarden–Rødby.
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