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TEAM talk<br />
AWARD WINNERS<br />
SIX YEARS<br />
RUNNING<br />
ELAVON AWARD WIN<br />
TRAINING: INVEST IN YOURSELF<br />
INTRODUCING PETER RENSHAW<br />
SKY DIVE: HOPE FOR HOLLIE<br />
EXCEPTIONAL PERFORMERS<br />
MARCH & APRIL<br />
2016
TEAM talk<br />
MARCH & APRIL<br />
2016<br />
CONTENTS<br />
Managing Director’s Message................................................................. 3<br />
Star Performers...................................................................................... 4<br />
Gareth’s Exceptional Performers............................................................. 5<br />
Call Centre: Top Performers.................................................................... 6<br />
Sales Update.......................................................................................... 7<br />
RMS Awarded for the Sixth Year Running............................................... 8<br />
Operations Update................................................................................. 9<br />
Industry News: Older Generation Turning to Contactless..................... 10<br />
Introducing: Peter Renshaw.................................................................. 11<br />
Training: Invest In Yourself..................................................................... 12<br />
Sky Dive: Hope for Hollie...................................................................... 13<br />
Industry News: Android Pay.................................................................. 14<br />
Introducing (the editor): Joe Winyard..................................................... 15<br />
Refer A Friend...................................................................................... 16
“<br />
Today is an opportunity to<br />
get be<strong>tt</strong>er. Don’t waste it.<br />
“<br />
Gareth Poppleton | Managing Director<br />
WE are fast approaching the second half of 2016<br />
and what a year it has been. Time really does fly and<br />
it goes to show that if you want something to happen<br />
you need to get on with it or opportunities will pass<br />
you by. This year is again proving to be one in which<br />
we exceed our expectations and set new records<br />
and we must keep focused on our objectives both as<br />
individuals and as a team.<br />
“We must keep focused on our<br />
objectives both as individuals<br />
and as a team.”<br />
It was great to see our Field Sales Teams at the<br />
Regional Meetings recently. These meetings are a<br />
key opportunity to get the field sales teams together,<br />
to share best practice, communicate any updates<br />
or changes collaboratively and to help guide and<br />
motivate everyone towards the same goals. I was<br />
pleased to get the chance to once again witness the<br />
team spirit and camaraderie that is so indicative of<br />
our culture and I hope you all found the meetings<br />
informative, valuable and enjoyed the day.<br />
We also picked up an award for Outstanding<br />
Performance from Elavon for the sixth consecutive<br />
year demonstrating that we continue to be a key<br />
contributor to a global organisation and that our hard<br />
work is recognised at the very highest level. The key<br />
to our success is to keep growing and improving and<br />
we need fresh ideas and new perspectives to ensure<br />
we do not get complacent and retain our industry<br />
leading position.<br />
Finally, as a Company, we spend the beginning<br />
weeks of any year reflecting on the successes and<br />
shortcomings of the previous year and walking<br />
through our lives, room by room, drawing up a list of<br />
work to be done, problems to solve and issues to fix.<br />
As the weeks and months pass by, we work through<br />
our list and completed tasks are replaced with new<br />
challenges that need addressing as we strive to<br />
maintain the equilibrium of business as usual.<br />
At this point in the year, to balance the list, we ought<br />
to walk through the rooms of our lives… not looking<br />
for flaws, but for potential. As a business, we know the<br />
importance of looking for the potential in everything<br />
and everyone and we know we will not achieve great<br />
things if we only focus on our flaws. At RMS, we want<br />
everyone to reach their fullest potential and soar<br />
with their strengths so that we can all celebrate our<br />
successes together.<br />
“We want everyone to reach<br />
their fullest potential and soar<br />
with their strengths”<br />
I would like to conclude by acknowledging everyone<br />
of you for your hard work and dedication during the<br />
first half of 2016. Thank you for all you’ve done to<br />
make the first half of the year so successful. It is a<br />
pleasure to be part of this great team and I have<br />
confident expectations of the greatness that lies<br />
ahead!<br />
3
STAR PERFORMERS<br />
Top BDM March<br />
Top BDA March<br />
Top Office<br />
Employee March<br />
Steven Duncan<br />
North West<br />
Top BDM April<br />
Ian Chevis<br />
North East<br />
Top BDA April<br />
Paul Nicholls<br />
Web Developer<br />
Top Office<br />
Employee April<br />
Martin Cruse<br />
South West<br />
Rajdeep Channa<br />
South West<br />
Nicola Fourie<br />
Credit Controller
GARETH’S EXCEPTIONAL PERFORMERS<br />
MARCH<br />
BDM Region Sales Ratio<br />
Steven Duncan NW 27 1.29<br />
Jean-Pierre Mongiovi NE 24 1.20<br />
Martin Cruse SW 23 1.44<br />
Mark Deeks NW 23 1.21<br />
Keith Browne IE 23 1.15<br />
Eddie Twomey IE 22 1.16<br />
Graham Bates NW 9 1.29<br />
APRIL<br />
BDM Region Sales Ratio<br />
Martin Cruse SW 39 1.86<br />
Sean Kelly SW 25 1.19<br />
Mark Jenkins SW 23 1.21<br />
5
CALL CENTRE TOP PERFORMERS<br />
MARCH<br />
Position BDA<br />
Region Sales<br />
1 Ian Chevis NE 37<br />
2 Rebecca Sherriff SW 31<br />
3 Nikki Sunasky NW 28<br />
4 Danielle Titmus NE 28<br />
5 Rajdeep Channa SW 25<br />
APRIL<br />
Position BDA<br />
Region Sales<br />
1 Rajdeep Channa SW 44<br />
2 Danielle Titmus NE 29<br />
3 Ian Chevis NE 26<br />
4 Nikki Sunasky NW 26<br />
5 Eleanor Oldham SW 24
Sales Update<br />
Steven Stewart | Sales Director<br />
WITH the first quarter of 2016 already behind us, it<br />
is great to see so many BDMs doing well in the field<br />
both new and established. I was pleased to welcome<br />
Mark Deeks from the North West into the Elite Club<br />
after delivering a consistently strong performance<br />
which I am confident will continue.<br />
We have had some outstanding breakthroughs from<br />
new starters in recent months with special mention<br />
to the following who are fast becoming familiar faces<br />
on the RMS league tables as they climb the ladder<br />
of success: Carl Ford NE, Chad Cooney NW, Sean<br />
Kelly SW and Jean-Pierre Mongiovi may be joining<br />
the Elite big hi<strong>tt</strong>ers in the NE region next month if<br />
he can maintain his impressive 1+ ratio for the 3rd<br />
consecutive month... be<strong>tt</strong>er watch those queries! So<br />
far in 2016, we have had an Elite Club entry every<br />
month and I would be delighted were this to continue<br />
to the end of 2016!<br />
Our call centre continues to provide much-needed<br />
appointments to our BDMs and we have had some<br />
equally as impressive new starts in 2016 particular<br />
mention to Eleanor Oldham for breaking into the<br />
April top 5 and Danny McCarthy who narrowly<br />
missed out, both from the SW team. Keep up the<br />
good work guys!<br />
It was great to see our Field sales teams together<br />
at the 3 Regional Meetings in Leeds, Milton Keynes,<br />
and Dublin. I hope you all enjoyed the content of the<br />
meetings and the time you had to spend with your<br />
colleagues.<br />
The Regional Meetings are of great value if you take<br />
on board the key messages delivered on the day from<br />
the interactive and thought provoking presentations.<br />
To recap:<br />
• John McCay presented on how to manage your<br />
OWN business forecasts and managing everything<br />
that you can control more efficiently in order to meet<br />
your goals. Are you doing everything you possibly can?<br />
• Andy Sco<strong>tt</strong> reminded us all that opportunities<br />
are everywhere and that you can fill your own<br />
diary with referrals by asking every “Sat, Non<br />
Sat, Sale, Non Sale” for local referrals. It boils<br />
down to you knowing your numbers and ratios of<br />
what you need to do to meet and exceed target.<br />
There have already been some success stories<br />
of BDMs using this process and signing deals!<br />
• Jason Larner covered off how to submit the<br />
referrals/hot leads on the new eApp function,<br />
ensuring all of the groundwork you put in is<br />
maximised and turned into selling opportunities.<br />
• Noel Mclaughlin and Jamie Thomson reinforced<br />
the importance of query prevention, followed by the<br />
prompt action that is required if you get a BDM or<br />
Acquirer query. Please remember that from 1st June,<br />
any BDM with an unacceptable level of ignored<br />
acquirer queries will be paid on net sales. Don’t put<br />
yourself in that position.<br />
Remember the circle of success: Appointment, Sale,<br />
Install, Happy Customer, Trust Pilot, Referrals.<br />
Don’t forget, you work for a great company with<br />
a great product, manage your diary, know your<br />
numbers, enjoy the job and take pride in the service<br />
you give our customers. Let’s all have a great month<br />
and remember the current incentive runs until May<br />
31st.<br />
- Good luck.<br />
7
RMS AWARDED FOR SIXTH CONSECUTIVE YEAR:<br />
‘OUTSTANDING ISO PERFORMANCE 2015’<br />
Andy Harvey, Partner Team Manager,<br />
Elavon added “RMS continue to innovate<br />
and break the mould, cleverly partnering<br />
traditional direct sales with technology<br />
innovation through its fleet of foot model<br />
and ground breaking electronic application<br />
process”.<br />
Gareth Poppleton, Managing Director<br />
of RMS, said: “This is the sixth consecutive<br />
year we have been recognised for<br />
Outstanding Performance & Innovation by<br />
Elavon who we have partnered with since<br />
the beginning. It’s been an incredible<br />
journey driven by a highly talented team of<br />
people and we look forward to continuing<br />
to make a real difference to the businesses<br />
and lives of the people that we help”.<br />
RETAIL MERCHANT SERVICES have<br />
again been recognised with a prestigious award<br />
for “Outstanding ISO Performance” in 2015 from<br />
Atlanta, Georgia based Elavon – part of U.S<br />
Bancorp’s payment services division. This is the sixth<br />
consecutive year RMS have received the award.<br />
Founded in 2007, Retail Merchant Services was<br />
established by payment industry experts as an<br />
alternative to the banks to open UK card payments<br />
processing to every business no ma<strong>tt</strong>er how big or<br />
small.<br />
Steve Widdall, Partner Relationship Manager,<br />
Elavon said “We are delighted to be able to present<br />
this award to Retail Merchant Services who continue<br />
to lead the way with their entrepreneurial spirit and<br />
focus on helping small businesses grow”.<br />
Boasting the largest employed field sales force in<br />
the industry; training and on-going development<br />
remains high on the agenda for RMS.<br />
“When it comes to small business owners, they<br />
are busy running their business and may not have<br />
thought about the potential saving they could make<br />
by switching to an independent provider” says<br />
Gareth, adding “Our customers like face to face<br />
interaction and the personal touch so we invest<br />
heavily in training and development, ensuring<br />
our customers meet with a local payments expert<br />
who is fully equipped to identify the best solution<br />
for their business. It’s all about trust and reliability,<br />
customers want to know they are ge<strong>tt</strong>ing a fair deal<br />
and a reliable service and that we are there to help<br />
when things don’t go wrong”.<br />
8
Operations Update<br />
Neil Watson | Head of Operations<br />
BELIEVE it or not, it’s been six months since I<br />
arrived here in Milton Keynes. To say that time has<br />
flown by is an understatement. During this period,<br />
there’s been a lot of change in the way we go about<br />
our daily business but I have to say, you have all<br />
taken on the challenges in a positive manner to<br />
ensure we continue to deliver the excellent service<br />
that is expected of us by our customers. It’s not<br />
easy and yes we have made mistakes but we have<br />
learned, changed the way we do things, improved<br />
and ensured we make things be<strong>tt</strong>er for the future.<br />
We have faced a number of challenges in recent<br />
months due to changes in legislation put forward by<br />
our Acquirers (Elavon and Global) and the terminal<br />
manufacturers (Verifone and Ingenico) but I can say<br />
on a positive note that even with the tight time frames<br />
that have been put forward to us, we have managed<br />
not only to deliver but to ensure our customers have<br />
not been negatively impacted.<br />
One of the most important priorities in recent months<br />
relates to the new application process and finding<br />
ways to speed up the process so we can improve the<br />
time taken from the point of signing all the way through<br />
to installing the terminal. Again, a lot of changes in<br />
our processes and restructuring of teams but I’m<br />
happy to say we are moving in the right direction.<br />
From January 1st, we have seen an increase in 1st<br />
time Application Pass Rate, this has gone from 27%<br />
to 43%, a great start but with more work to do.<br />
I’d also like to highlight a few BDM’s for consistently<br />
presenting clean and complete applications that are<br />
going through first time, quickly and efficiently and<br />
subsequently being turned round by the acquirers<br />
with the minimum of work. Thanks to Carl Ford, Craig<br />
Penty, Sean Kelly and Mark Jenkins there are other<br />
BDM’s also but I couldn’t name them all... this not only<br />
streamlines the process in Head Office and with the<br />
acquirers but ultimately looks great to our customers<br />
who have had a seam free transition.<br />
Overall there’s still work to do as we want to ensure<br />
we continue to improve the different elements of<br />
the business with a view to enhancing the customer<br />
experience. I thank you all for your perseverance and<br />
continued hard work and look forward to the next 6<br />
months!<br />
9
Older Generation Are Turning to<br />
Contactless Payments<br />
Industry News<br />
NEW figures released by Barclaycard as<br />
part of its latest Contactless Spending Index<br />
shows that the number of ‘silver spenders’ –<br />
people over 60 – using contactless payments<br />
increased by 116% in the last 12 months. The<br />
46-60 age group has seen a 97% increase<br />
in contactless users. Among the 18-24 age<br />
group, users have risen by 49 per cent.<br />
The figures come as the UKCA reveals that contactless spending passed £1.5 billion for the first<br />
time in March, increasing from £1 billion per month in November. This upward trend in the popularity<br />
of contactless is supported by Barclaycard’s data showing that overall spending has more than<br />
doubled in the last 12 months, rising by 123%.<br />
Is your idea<br />
worth £25?<br />
Don’t forget your idea for the business could earn you<br />
£25 in Love2Shop vouchers.<br />
Simply email ideas@retailmerchantservices.co.uk<br />
and if you’re a winner we’ll let you know.
Hello<br />
my name is<br />
Peter Renshaw<br />
Introducing...<br />
Peter Renshaw | Regional Sales Manager (South East)<br />
Welcome to RMS Peter, please tell us a bit about<br />
yourself:<br />
I’VE worked in the payments industry for the<br />
past 15 years, mainly in the SME sector, but<br />
I’ve also won large e-commerce deals in the car<br />
parking and airport industries. I’m passionate<br />
about giving the customer a positive experience<br />
during every meeting and it’s important to me that<br />
customers trust us enough to recommend Retail<br />
Merchant Services to other businesses they have<br />
relationships with.<br />
You’ve been with us over a month now, how are<br />
you se<strong>tt</strong>ling in?<br />
I fell in love with the company culture when I<br />
a<strong>tt</strong>ended my interviews. All the staff have a positive<br />
and helpful a<strong>tt</strong>itude, particularly Steven and<br />
the other RSMs have been very supportive. I’m<br />
starting to recruit a large number of new BDMs for<br />
the region and the recruitment days run by Cole<strong>tt</strong>e<br />
and Sean were excellent in enabling me to build a<br />
strong team quickly.<br />
What are you enjoying most about your job?<br />
Giving additional value to our customers has been<br />
very rewarding and ge<strong>tt</strong>ing to know the individual<br />
members of my team has been very enjoyable. We<br />
have some big numbers to hit so we constantly need<br />
to raise the bar in order to acquire new customers,<br />
obtain more referrals and get the customer live<br />
quicker by ge<strong>tt</strong>ing our KYC right first time.<br />
What does a typical day involve for you?<br />
I a<strong>tt</strong>end three booked appointments per day with<br />
a BDM and then progress with our cold calling<br />
businesses in the same location; feeding back any<br />
leads to the BDA team. Like any other Regional<br />
Manager in the team, I have plenty of early morning<br />
starts and late finishes with a lot of miles driving in<br />
between.<br />
What are you looking forward to the most in the<br />
next few months?<br />
Building an established, first class team that<br />
can deliver sales results and smash targets. I’m<br />
also looking forward to my new recruits gaining<br />
knowledge, experience and developing into some<br />
of the top performers within RMS. Working closely<br />
with the BDA team is also hugely important so we<br />
can all be successful together.<br />
And just for fun, tell us your favourite film, TV show,<br />
food and tipple of choice?<br />
The best film I’ve watched recently is ‘Wild Card’,<br />
but to be honest I like any Jason Statham film! My<br />
favourite TV show is ‘Suits’ (the lawyers one) and<br />
my perfect meal is a juicy Florentine steak with a<br />
glass of red.<br />
11
Investing in your profession<br />
is to invest in yourself.<br />
Andrew Sco<strong>tt</strong><br />
Head of Training & Development<br />
IF YOU look up ‘professional’ in the dictionary,<br />
just after the picture of me, you will read the simple<br />
definition:<br />
professional<br />
prəˈfɛʃ(ə)n(ə)l/<br />
1. Andrew Sco<strong>tt</strong><br />
2. a person engaged or qualified<br />
in a profession.“professionals<br />
such as lawyers and surveyors”<br />
In the modern world there are countless professions to<br />
choose from, but many of these require qualifications,<br />
experience and skills that can take several years to<br />
develop and a<strong>tt</strong>ain. Not to mention a costly outlay for<br />
the privilege, for example:<br />
Doctor: It’ll take around 10 years to train as a GP<br />
(including medical school) and 14 years to train as<br />
a surgeon.<br />
Pilot: 3 years training and 1500 flying hours to<br />
achieve a basic license and become a co-pilot. At<br />
least 5,000 flying hours later and you can apply for a<br />
promotion to captain.<br />
they ignore, it’s also books on human behaviour,<br />
psychology, persuasion and body language.<br />
Pareto’s law rings true in most sales organisations,<br />
with 80% of the commission earned by 20% of the<br />
sales force. Whilst the remaining 80% of the team<br />
are left wondering how the others do it. All the top<br />
performers I’ve worked alongside or have managed,<br />
continuously expand their knowledge beyond what<br />
they’ve been taught and create additional activity<br />
outside of their working hours. This open-minded<br />
approach has always been accompanied by a<br />
positive a<strong>tt</strong>itude and never assuming they were the<br />
finished article.<br />
How are you going to hone your skill set and open<br />
your mind to your true potential? You may not know<br />
the answer yet, but the books listed below are a good<br />
starting point. Although the approaches and strategies<br />
in these titles may contradict each other at times, they<br />
all have one common theme: self-investment. Start<br />
ge<strong>tt</strong>ing the best out of yourself and the new friends<br />
you meet (your prospects) and please, let me know<br />
how you get on.<br />
Architect: Finish your 5 years study at university<br />
and at least 2 years internship and you will receive<br />
your architect’s registration, only then can you start<br />
applying for work.<br />
What if I told you there was a profession out there that<br />
needed no lengthy qualifications? A profession that<br />
had only limited entry requirements, but still offered<br />
you the same earning potential as the professionals<br />
mentioned above? You would only assume that,<br />
“I want to join this crazy uncapped earnings world,<br />
where just talking to people pays the bills!”<br />
Well congratulations, you already have! However,<br />
whilst most of us class ourselves as ‘professional<br />
sales people’ the startling fact is that the average<br />
sales person in the UK has not read more than<br />
one sales book. In fact, it’s not just sales books<br />
The Closer’s<br />
Survival Guide<br />
Grant Cardone<br />
The 7 Habits of<br />
Highly Effective<br />
People<br />
Stephen R. Covey<br />
Think and Grow Rich<br />
Napoleon Hill<br />
To Sell Is Human<br />
Daniel H. Pink<br />
Why Men Don’t Listen<br />
& Women Can’t Read<br />
Maps<br />
Allan & Barbara Pease<br />
my<br />
favourite!<br />
12
SKY DIVING<br />
FOR<br />
hollie<br />
Paul McOmish<br />
Finance Director<br />
ON the 2nd July I will be taking part in a<br />
tandem sky dive in aid for Hope for Hollie.<br />
Hope for Hollie is the same charity I raised money<br />
for whilst doing the 3 Peaks Challenge and Mount<br />
Kilimanjaro, which a lot of RMS staff generously<br />
donated towards.<br />
Hollie is a 10 year old girl and good friends with<br />
my youngest, Katie. She suffers from an extremely<br />
rare genetic condition called Niemann Pick Type C<br />
(NP-C), which causes neurological decline and<br />
childhood dementia.<br />
I’d appreciate it if you could spend a few minutes<br />
looking at the website to learn more about the condition,<br />
but also see some of the events and achievements<br />
by the charity, made possible by people’s donations:<br />
www.hopeforhollie.co.uk<br />
Any donations would be greatly appreciated in the<br />
search for a cure, but also to raise awareness of<br />
this condition. Less than 50 children in the UK suffer<br />
from Niemann Pick Type C and only around 1,000<br />
worldwide.<br />
If you wish to donate directly, you can do so here:<br />
Donate to:<br />
h<strong>tt</strong>ps://www.justgiving.com/fundraising/Paul-McOmish<br />
There is currently no cure for Niemann Pick Type C<br />
and children affected by this condition normally die<br />
before 20 years old and many die before they reach<br />
10.<br />
Alternatively, please let me know how much you<br />
would kindly like to donate.<br />
Thank you for your help, wish me luck!<br />
13
Android Pay Launches<br />
in the UK<br />
Industry News<br />
WITH almost 60% of the UK’s smartphone<br />
owners using an Android handset, Google have<br />
now launched Android Pay; its ‘tap-and-go’<br />
contactless payment service in the UK. Although<br />
no official launch date was given, terminals<br />
supporting the app are now being spo<strong>tt</strong>ed in the UK.<br />
In order to use this service, devices must be running<br />
Android 4.4 or higher and fi<strong>tt</strong>ed with an NFC (near<br />
field communication) chip. Google have chosen<br />
Britain as its latest launch location down to the<br />
country’s familiarity with contactless payment. The<br />
facility had only been available in the US until now.<br />
Apple Pay has been used in the UK since last summer,<br />
with thousands of retail outlets and also the London<br />
Underground is now accustomed to commuters using<br />
their phones to pay.<br />
Android Pay naturally comes in the form of an<br />
app either preloaded on an android device or<br />
downloadable from Google Play. It also requires<br />
a digital lock: a pin code, pa<strong>tt</strong>ern or fingerprint.<br />
However, as long as the device is switched on, you<br />
don’t need the app to be open to pay on a contactless<br />
terminal.<br />
Like Apple pay, most retailers only allow payments<br />
using your phone that have a ceiling value of £30.<br />
In theory, a software upgrade will be available (at a<br />
later date) for payment terminals to permit payments<br />
of a higher amount, although this will then prompt<br />
users to use the unlocking method to authorise the<br />
transaction.<br />
Android Pay is available with Visa and MasterCard<br />
credit and debit cards. Bank of Scotland, First Direct,<br />
Halifax, HSBC, Lloyds Bank, M&S Bank, MBNA<br />
and Nationwide are all signed up as participating<br />
banks, but Barclays customers will not be able to use<br />
Android Pay, as they’re making contactless payments<br />
available through their own mobile banking app.<br />
Samsung are also rolling out their own Android<br />
payments service. Samsung Pay is also due to arrive<br />
in the UK late 2016 and according to a spokesman, will<br />
offer a simple solution combined with special offers.<br />
Arguably this adds more ‘choice’ to android payments,<br />
but it could also add more confusion to the customer.<br />
The closed nature of Apple’s operating system,<br />
compared to Android, may prove an advantage (to<br />
their business) in this instance. Apple does not allow<br />
outsiders to go anywhere near the NFC functionality<br />
on its phone. Therefore, Barclays customers with an<br />
iPhone will not be able to use the bank’s mobile app<br />
to make contactless payments.<br />
Replacing your wallet with a phone has been<br />
promised for the past ten years and was supposed to<br />
come to fruition with Apple Pay, however according to<br />
a source in the payments industry: “1 in 10 payments<br />
are contactless, but less than 1 in 100 are made from<br />
a mobile phone.”<br />
Contactless cards first launched in the UK in 2008,<br />
had also been slow to take off. Yet, Transport for<br />
London’s decision to allow the use of contactless<br />
credit and debit cards on the tube and buses has<br />
been the tipping point of their use. Retail staff in the<br />
capital now seem embarrassed when they tell you<br />
that they cannot accept contactless. Commuters<br />
will also be able to use Android Pay to make use of<br />
London’s public transport.<br />
Statistically, Android Pay will have a potentially giant<br />
audience in the UK and could do for the mobile wallet<br />
what TfL did for contactless cards. For the first time, just<br />
about anyone who owns a smartphone can use it to pay.<br />
60% of UK smartphones are Android<br />
Handset must run Android 4.4 or higher<br />
NFC chip must be integrated<br />
£30 payment limit<br />
Commuters can use it on TfL terminals<br />
Exclusive deals will be offered through use<br />
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Hello<br />
my name is<br />
Joe Winyard<br />
Introducing (the editor)...<br />
Joe Winyard | Senior Marketing Executive<br />
Welcome to RMS Joe, please tell us a bit about<br />
yourself:<br />
I guess you could say I’m a qualified designer who<br />
has pursued a career in marketing, which as a skill<br />
set has married up quite well for me so far. I’ve been<br />
in marketing for 6 years and worked for one company<br />
that sold projectors and another that sold kitchen<br />
gadgets, so it’s fair to say I’ve got another steep<br />
learning curve ahead of me. Outside of work I used to<br />
be a competitive swimmer for Milton Keynes and I’ve<br />
run a few marathons, but nowadays I just seem to<br />
walk my dog to the kebab van.<br />
You’ve been here a few weeks now, how are you<br />
se<strong>tt</strong>ling in?<br />
I was told before I joined “to bring arm bands” –<br />
wish I had bought a dingy instead! I’m nowhere<br />
near knowing everyone’s names yet, but I’ve been<br />
so impressed by how knowledgeable the staff are<br />
about their business and the industry. I have to keep<br />
reminding myself how relatively young RMS is; along<br />
with the people that work here, it feels so established.<br />
What are you enjoying most about your job?<br />
I feel lucky to have a real and unrestricted opportunity<br />
to support the visual face of the company. I don’t feel<br />
like my role is in a box and the scope for developing<br />
and evolving RMS as a brand is huge. It’s refreshing<br />
to be supported by people who are receptive to new<br />
ideas and positive change.<br />
What does a typical day involve for you?<br />
I’ve not had one day that’s been the same yet and I<br />
have a feeling that will be an ongoing trend. There’s<br />
not really one piece of marketing or design that’s<br />
the same and there’s a lot of ad-hoc work. It can be<br />
tricky to schedule in, but I think that’s what keeps my<br />
job interesting. I’ve always had to work this way so I<br />
guess you could say I’m a<strong>tt</strong>racted to this type of job.<br />
What are you looking forward to most in the next few<br />
months?<br />
Improving my knowledge of the payments industry<br />
and being able to implement it more effectively in my<br />
marketing activity. I want to start meeting the needs of<br />
the business and the rest of the RMS team as quickly<br />
as possible. I’d like to keep RMS consistent, up to<br />
date and most importantly, relevant in the market.<br />
…And just for fun, tell us your favourite film, TV show<br />
and food:<br />
I can amaze people with the amount of so called<br />
‘classic’ films I’ve not seen: The Green Mile, The<br />
Shawshank Redemption, Die Hard, Star Wars…<br />
although I’d say Shu<strong>tt</strong>er Island is my favourite film.<br />
I love anything DiCaprio. My favourite TV show was<br />
The Office (US version) but that’s finished now and to<br />
add further insult to injury it’s now been removed from<br />
Netflix. I don’t know what my favourite food is, but it’s<br />
definitely something fast and with chips.<br />
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