2 years ago


POWERFUL QUESTIONS Asking the right question helps us and the other to better understand reality from both points of view to have an open communication at BS Group THE 4 POWERS 1 Questions as a positive provocation : Open questions provoke emotions, images, thoughts – What do you think of ? What is your opinion of ? Closed questions provoke a decision to take position – Do you want to do it? Do you agree that… ? 2 Direction of a question : Up - ward questions reveal desire, feelings, thoughts and motives – What is important to you ? Why is it important? What do you think about… ? What is your favorite…? Down-ward questions address details, facts, figures – What exactly happened ? Who was involved ? What did you do? When did it occur ? 3 Motivation of a question : Supports the other to see the context and positive intention of the one asking the question : a) In order to... / To allow you... / To allow us... b) The reason why we ask as a benefit for the other to answer c) The open question 4 Preparation of a good question : Asking ourselves : ‘ What information do I need ?’ The art and science of asking questions is the source of all knowledge. Thomas Berger OUR LEADERSHIP PRINCIPLES – I ensure and expect open and honest communication © BS Group / Living Vision · · documentation ( MA LS 150010 EN )

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