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GSN Magazine June 2016 Digital Edition

Salient’s Laurence

Salient’s Laurence Rose discusses improving teleworking programs through trusting work relationships FAIRFAX, VA – June 15, 2016 – According to a Gallup poll published in August 2015, telecommuting in the United States has climbed to 37%. This number is expected to continue rising, given the increase of millennials in the workforce and their focus on work-life balance. Ability to telework is also a recruiting incentive when companies are looking for professional employees. While teleworking saves time and reduces energy consumption, the downside can be seen in the loss of “the human touch.” Issues with trust, isolation, and presence are human perceptions that can have a negative impact, not only on the employee or a company team, but customers as well. Customers may feel isolated from a company’s employees, leading to concerns about a company’s dedication to a project. For example, an Agile development project requires frequent interaction between the customer and the software developers. For that close working relationship to be successful, trust is paramount. Without regular faceto-face meetings distrust can occur, isolation can be felt and a lack of 30 Dr. Laurence Rose real presence (commitment) can be challenged. In a recent published book, “The Human Side of Virtual Work”, executive expert Dr. Rose, Senior Vice President, Contracts and Procurement at Salient CRGT, takes a journey from the industrial revolution through a technology revolution known as the virtual work environment. Dr. Rose discusses methods for improving the success of companies’ teleworking programs and increasing employee and customer satisfaction through trusting work relationships. He presents arguments and ideas on how to take action now to prevent the potential negative outcomes that could affect many working in the virtual work environment. Rework or redoing a deliverable often happens when there is a lack of effective communication through human interaction rather than just through technology. “We see the virtual work environment becoming more and more a way of doing business and the way leaders deal with the virtual worker is increasingly important,” said Tom Ferrando, President of Salient CRGT. “Ensuring that our customers are benefiting from the developments in technology and teleworking are incredibly valuable to improving our culture, delivering the right service, and reducing our costs.” “As a contracts professional, I hear from customers there is a need to talk more and address issues as they arise,” said Laurence Rose. “I have seen first-hand the importance of strong, trusting relationships. When communications are limited, it is important to provide humanistic management to avoid potential trust and isolation issues. Moving from a traditional to virtual work environment, there are new challenges all dealing with the aspects of trust, isolation, and work presence that we can focus on to ensure successful working relationships. The difference is we cannot take these perceptions for granted when delivering services to our clients.” Dr. Rose has been an executive leader for more than 14 years and has more than 30 years of government and commercial business and operational experience. He has coached and managed teams of multiple sizes and prides himself on More on page 43

US Coast Guard Auxiliary celebrates 77th anniversary WASHINGTON – The U.S. Coast Guard’s all-volunteer service, the U.S. Coast Guard Auxiliary, celebrates 77 years of service to the United States Thursday. “For the last 77 years, the U.S. Coast Guard Auxiliary has answered the call to support our Coast Guard and our great nation on the water, in the air and ashore,” said Mark Simoni, national commodore of the U.S. Coast Guard Auxiliary. The auxiliary is made up of more than 28,000 uniformed civilian volunteers and provides trained crews and facilities to augment the U.S. Coast Guard and enhance the safety and security of our nation’s ports, waterways and coastal regions. “With our unwavering support of our primary mission of promoting and improving recreational boating safety, we have seen historic lows in the number of boating fatalities and a new record low in the number of injuries to recreational boaters,” said Simoni. Over the last five years alone auxiliarists have performed 583,500 vessel safety checks, taught 320,000 hours of boating safety courses, conducted 809,000 hours of public outreach, gave 2 million hours of administrative support, rescued $157 million in property, and saved 785 lives, while assisting 11,000 others. Auxiliary members also provide skill sets not often found in the Coast Guard. For example, the Auxiliary Interpreter Corps has 450 trained volunteers with expertise in 48 languages. The Interpreter Corps fills roles in support of international training exercises, forums and partner nation programs. “Our auxiliarists bring their valuable skills, across 64 competencies, to all our Coast Guard missions,” said Coast Guard Commandant Adm. Paul Zukunft. “Our missions are far too many and far too complex to accomplish with so few people. Today, we sustain mission excellence with our entire force of active, reserve, civilian and volunteer auxiliarists.” “Auxiliarists are accountants, lawyers, doctors, chefs, carpenters, welders, public relations specialists, teachers, musicians and even a nuclear engineer or two,” said Zukunft. “They bring master-level proficiency to our service.” Auxiliarists operate in all 50 states, Puerto Rico, the U.S. Virgin Islands, America Samoa and Guam. The Coast Guard Auxiliary was authorized by an act of Congress in 1939, when the Coast Guard was given a legislative mandate to use civilians to promote safety on and over the high seas and the nation’s navigable waters. For more information on the auxiliary, please visit the U.S. Coast Guard Auxiliary website, or follow their official social media presence on Facebook and Twitter. 31