Ridership

miller.stephen

20160714-may-2016-service-performance-report

Sound Transit Operations

May 2016 Service Performance Report

Ridership

Total Boardings by Mode

Mode May-15 May-16 % ∆ YTD-15 YTD-16 % ∆

ST Express 1,546,172 1,588,475 2.7% 7,537,712 7,609,698 1.0%

Sounder 292,793 358,584 22.5% 1,520,167 1,737,905 14.3%

Tacoma Link 86,311 81,708 -5.3% 433,049 407,763 -5.8%

Link 971,753 1,777,520 82.9% 4,320,565 6,507,267 50.6%

Paratransit 4,011 4,116 2.6% 20,770 15,200 -26.8%

System Total 2,901,040 3,810,403 31.3% 13,832,262 16,277,833 17.7%

Monthly ridership figures are preliminary and subject to revision on a quarterly basis.

May 2015: 20 Weekdays 5 Saturdays 6 Sundays

May 2016: 21 Weekdays 4 Saturdays 6 Sundays

Sound Transit ridership increased by 909K, or 31.3%, compared to May 2015, due in part to an extra weekday and

growth across all modes except Tacoma Link. For the second straight month, Sound Transit set new records for

system-wide monthly ridership and system-wide average daily boardings.

ST Express ridership increased by 42K, or 2.7%, compared to May 2015, and average weekday boardings also

increased by 2.7%. Route 542 experienced the largest increase in ridership during the month, registering a 30%

increase in average weekday boardings, largely due to the addition of midday service implemented in March.

Sounder ridership increased by 65K, or 22.5%, compared to the same period last year, and average weekday

boardings increased by 17.2%. Monthly boardings were up 34% on the North line and 21% on the South line. Average

weekday boardings were up 29% on the North, and 15.9% on the South. The Alaskan Way Viaduct closure, during the

first week of May, contributed to increased ridership on both lines.

Tacoma Link ridership decreased by 5K, or 5.3%, compared to May 2015, and average weekday boardings were down

by 4%.

Link ridership increased by 805K or 82.9%, compared to last year, and average weekday, Saturday, and Sunday

boardings were up 82.4%, 80.2%, and 73.4%, respectively. Ridership gains were a result of the opening of the

University Link extension in Q1 2016 and the implementation of 6-minute peak frequencies in Q4 2015.

Paratransit services increased by 1K, or 2.6%, compared to May 2015. The increase is primarily due to the recently

expanded service area resulting from the launch of University Link revenue service.

Average Daily Boardings

Mode

Weekday Saturday Sunday

May-15 May-16 % ∆ May-15 May-16 % ∆ May-15 May-16 % ∆

ST Express 64,599 66,360 2.7% 24,510 22,858 -6.7% 17,442 17,247 -1.1%

Sounder 14,086 16,504 17.2% 1,335 1,741 30.4% 3,246 2,841 -12.5%

Tacoma Link 3,591 3,447 -4.0% 2,024 1,417 -30.0% 727 608 -16.4%

Link 35,859 65,409 82.4% 25,680 46,270 80.2% 21,029 36,474 73.4%

Paratransit 129 133 2.8% 129 133 2.8% 129 133 2.8%

System Total 118,265 151,854 28.4%

Paratransit daily boardings are assumed equal between weekdays, Saturdays, and Sundays.

July 7, 2016

1

Sound Transit Union Station 401 S. Jackson St., Seattle, WA 98104

1-800-201-4900 TTY Relay: 711 main@soundtransit.org www.soundtransit.org


Thousands

Thousands

Thousands

Thousands

Thousands

Thousands

Sound Transit Operations

May 2016 Service Performance Report

Monthly Ridership Trends by Mode

1,800

ST Express

400

Sounder System-wide

1,600

350

1,400

300

1,200

1,000

800

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 Target 2016 2016

250

200

150

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 Target 2016 2016

ST Express ridership increased 2.7% compared to May 2015,

and average weekday boardings were also up by 2.7%.

Sounder system-wide ridership increased by 22.5% compared to

May 2015, and average weekday boardings increased by 17.2%.

One additional weekday and the Alaskan Way Viaduct closure

contributed to overall Sounder growth.

Tacoma Link

Sounder North

110

100

90

80

70

60

50

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 Target 2016 2016

45

40

35

30

25

20

15

Jan Feb Mar Apr May Jun

2015 2016

Jul Aug Sep Oct Nov Dec

Tacoma Link ridership was down 5.3% compared to May 2015,

and average weekday boardings decreased by 4.0%.

Sounder North ridership was up 33.7% compared to May 2015.

An extra weekday and the Alaskan Way Viaduct closure

contributed to the overall increase in North Line ridership.

2,000

1,800

1,600

1,400

1,200

1,000

800

600

400

Link

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 Target 2016 2016

400

350

300

250

200

150

100

50

Sounder South

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2016

Link ridership was up 82.9% compared to May 2015, and average

weekday boardings increased by 82.4%. Link’s impressive

ridership gains are largely a result of new service to Capitol Hill

and UW stations.

Sounder South ridership grew by 21.2% compared to May 2015.

Ridership gains were a result of an additional weekday and the

Alaskan Way Viaduct closure.

Sound Transit Union Station 401 S. Jackson St., Seattle, WA 98104

1-800-201-4900 TTY Relay: 711 main@soundtransit.org www.soundtransit.org

2


Sound Transit Operations

May 2016 Service Performance Report

ST Express

100%

95%

90%

85%

80%

75%

70%

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 89.1 89.2 88.4 86.0 86.2 76.1 75.1 77.9 79.7 80.4 78.2 79.9

2016 84.4 83.9 81.5 84.1 84.3

On-Time Performance

2015 2016

50%

45%

40%

35%

30%

25%

20%

15%

10%

Farebox Recovery

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2016 12-mo Avg

Target: 85% May 2016: 84.3% YTD 2016: 83.6%

OTP recovered slightly in May for the second straight month. We

expect to see ongoing improvement as hours are implemented to

ease overcrowding and traffic impacts.

Target: 28.4% May 2016: 26.2% 12-Mo Avg: 30.9%

Farebox recovery was down in May due to timing of accounting

transactions. ST Express has performed better than target, at

30.9% farebox recovery, over the most recent rolling 12-months.

25.0

20.0

15.0

10.0

5.0

0.0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 9.1 12.7 15.4 13.9 10.0 15.6 15.9 14.0 11.7 20.0 18.4 20.4

2016 16.5 14.1 16.7 16.6 13.7

Complaints per 100K Boardings

2015 2016

Target:


Sound Transit Operations

May 2016 Service Performance Report

Sounder Commuter Rail

On-Time Performance

2015 2016

100%

95%

90%

85%

80%

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 97.9 98.7 97.2 95.0 96.6 96.3 97.3 98.2 97.2 93.8 93.5 92.2

2016 94.3 95.7 94.4 96.2 95.2

50%

45%

40%

35%

30%

25%

20%

15%

10%

Sounder Farebox Recovery

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2016 12-mo Avg

Target: 95.0% May 2016: 95.2% YTD 2016: 95.2%

Sounder performed slightly better than the target for OTP during

the month of May and for YTD 2016.

25.0

20.0

15.0

10.0

5.0

0.0

Complaints per 100K Boardings

2015 2016

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 3.9 4.3 4.2 3.5 6.2 6.3 3.6 2.5 5.6 13.8 13.1 8.0

2016 8.8 6.5 8.8 6.1 6.4

Target: 25.3% May 2016: 27.7% 12-Mo Avg: 30.7%

Farebox recovery dipped slightly below target in May. However,

Sounder has performed better than target, at 30.7% farebox

recovery, over the most recent rolling 12-month period.

700

600

500

400

300

200

100

0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 506. 534. 537. 511. 501. 510. 528. 540. 545. 573. 577. 519.

2016 606. 580. 601. 568. 590.

Passengers per Trip

2015 2016

Target:


Sound Transit Operations

May 2016 Service Performance Report

Tacoma Link

100%

99%

98%

97%

96%

95%

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 100 100 99.9 99.9 99.9 100 99.9 100 99.8 99.7 100 99.9

2016 100 99.8 99.4 100. 99.9

On-Time Performance

2015 2016

Target: 98.5% May 2016: 99.9% YTD 2016: 99.8%

Tacoma Link consistently performs well above the target for

on-time performance.

Farebox Recovery

Tacoma Link to remain fare-free until 2022.

Per Board action in April 2016, Tacoma Link fares will not be

implemented until the opening of the Hilltop extension.

Complaints per 100K Boardings

2015 2016

25.0

20.0

15.0

10.0

5.0

0.0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 0.0 0.0 1.1 1.1 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

2016 0.0 0.0 1.2 0.0 2.4

25.0

20.0

15.0

10.0

5.0

0.0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 20.2 23.4 21.4 21.9 21.4 18.7 17.8 16.4 19.3 22.4 19.2 18.4

2016 19.1 22.1 19.4 19.7 20.1

Passengers per Trip

2015 2016

Target:


Sound Transit Operations

May 2016 Service Performance Report

Link

100%

95%

90%

85%

80%

Headway Management Performance

2015 2016

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 90.7 90.7 90.9 90.7 90.7 91.3 91.6 91.6 99.0 99.3 98.9 98.6

2016 98.8 98.8 97.9 98.0 98.2

65%

60%

55%

50%

45%

40%

35%

30%

25%

20%

15%

Farebox Recovery

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015 2016 12-mo Avg

Target: 90% May 2016: 98.2% YTD 2016: 98.3%

The Arinc SCADA system reads more time points, generates

more data, and delivers a clearer representation of Link Headway

Performance than what was available prior to September 2015.

Target: 28.5% May 2016: 50.9% 12-Mo Avg: 33.9%

Farebox recovery was up 24.9% compared to last year, and

surpassed the annual budget target by nearly 22.4%. Farebox

recovery was 33.9% during the most recent rolling 12 months.

25.0

20.0

15.0

10.0

Target:


Sound Transit Operations

May 2016 Service Performance Report

General Transit

System-wide Permanent & Leased Parking

May 2016

Region Available Utilized % Utilized

Snohomish 3,613 3,196 88%

North King 156 154 99%

East King 1,488 1,492 100%

South King 3,927 3,893 99%

Pierce 4,921 4,504 92%

System Total 14,105 13,239 94%

A total of 14,105 parking stalls are available at 31 locations in Pierce County, Snohomish County, as well as South, East,

and North King County. Temporary (leased) parking is available in all regions except East King County.

Utilization continues to be at or near capacity at many of our parking facilities. Overall utilization increased by 1%

compared to May 2015, reflecting 94% system-wide utilization.

The Pierce County region experienced 4% growth, while Snohomish County increased by 5%.

Fare Evasion Trends

6.00%

5.00%

4.00%

3.00%

2.00%

1.00%

0.00%

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Link 2015 4.81% 4.06% 3.32% 3.28% 3.05% 2.92% 2.82% 2.43% 3.09% 3.21% 3.77% 3.33%

Link 2016 2.95% 2.73% 2.99% 3.33% 2.89%

Sounder 2015 1.76% 2.01% 1.14% 1.60% 1.08% 1.24% 1.37% 1.17% 1.70% 1.80% 1.08% 1.42%

Sounder 2016 1.18% 1.42% 1.30% 1.37% 1.46%

Fare Evasion on Link was lower than May 2015, with final results falling within the targeted range at 2.89%. May Link

boardings increased 82.9% compared to last year.

Sounder fare evasion was up slightly compared to May 2015, with final results of 1.46% for the month. System-wide

Sounder boardings increased by 22.5% in May.

Overall, combined fare evasion improved slightly compared to May 2015, for a combined rate of 2.66%. Fare inspections

trended over 5% of all rail passengers in May 2016, below the targeted inspection rate of 10%.

Sound Transit Union Station 401 S. Jackson St., Seattle, WA 98104

1-800-201-4900 TTY Relay: 711 main@soundtransit.org www.soundtransit.org

7


July 7, 2016

Sound Transit Operations

2016 Monthly Modal Performance Data Sheet

Farebox Recovery 6

Miles (Rolling 12 Months) 5

Preventable Accidents per 100,000

Preventable Accidents 4

Complaints per 100,000 Boardings

Complaints Received

Passengers per Trip

Ridership

Headway Performance +3 Minutes 3

On-Time Performance 2

Fleet Availability

Scheduled PMIs Completed on Time 1

Percentage of Scheduled Trips

Operated

Total Trips Operated (Scheduled &

Extra)

Month End Reporting

Farebox Recovery 6

Miles (Rolling 12 Months) 5

Preventable Accidents per 100,000

Preventable Accidents 4

Complaints per 100,000 Boardings

Complaints Received

Passengers per Trip

Ridership

On-Time Performance 2

Fleet Availability

Scheduled PMIs Completed on Time 1

Percentage of Scheduled Trips

Operated

Total Trips Operated (Scheduled &

Extra)

Month End Reporting

ST Express Tacoma Link

Targets 466,000 99.8% >90.0% 80% >85.0% 19,500,000 41.8 98.5% N/A 950,000 19.2 95.0% 3,730,000 507.0 90%, Tacoma Link: >98.5%.

3 Headways are scheduled intervals between trips.

4 An accident in which the operating employee(s) failed to do everything reasonable to prevent the accident.

5 YTD Preventable accidents per 100,000 miles is based on a rolling 12-month period of data.

6 Farebox recovery is calculated as farebox revenues divided by total modal operating expenses.

8

Sound Transit Union Station 401 S. Jackson St., Seattle, WA 98104

1-800-201-4900 TTY Relay: 711 main@soundtransit.org www.soundtransit.org

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