Debtfree DIGI Magazine - July 2016

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BUILDING A SOLID DEBT COUNSELLING PRACTICE One of the great things about operating a Debt Counselling business is that, after a time, a well-run practice will generate good aftercare revenues. This is important from a business point of view both because Debt Counselling is quite a cyclical business and because a good solid aftercare book adds a lot to the valuation of the business. Of course there is the added benefit (and no small matter) that happy customers will always bring in more happy customers.
It goes without saying then that looking after that book is of paramount importance to a Debt Counsellor. So what are the important things to do in order to keep customers on our books right up to the moment that a Form 19 is issued? This article will give you the heads up on what to do and how the leading edge Maximus solution can assist you in building a great business. HABIT CHANGING In the early stages of the Debt Review it is important for the Debt Counsellor to change the behaviour of the consumer. This is done by first providing new customers with information and tools to get them going. Maximus produces various documents for the Debt Counsellor to give to the consumer in this regard, including a monthly budget template and customised to do list. Next the first two payments are vital. A phone call to the consumer just before the payment date is of great help. In addition to automatically sending the consumer a sms just before payday, Maximus has powerful management reports to support the Debt Counsellor. One of these reports details the consumers who need to be contacted within the next six days to make that personal call. COMMUNICATION Notwithstanding the personal phone call, it is fact that the more Debt Counsellors communicate with their consumers the better the relationship becomes and the greater the chance of a successful Debt Review. To this end Maximus assists the Debt Counsellor in two important ways. Firstly the system continuously informs the consumer of the progress of their application. This is done by sending email or sms (depending on the consumer preference) whenever there is progress made. For example, when the Form 17.1 is sent the customer will receive a message to say that all Credit Providers have been informed of the Debt Review. Debt Counsellors can also send Communications to their customers by sms or email directly from Maximus. These messages are then recorded on the built-in Maximus Note Pad Memo that is kept for each case. Maximus even provides Debt Counsellors with an integrated dialling facility whereby all calls made to customers are recorded and accessed from the notes. Contact Maximus on 011 451 0041 Next month we will explore further ways that Maximus helps Debt Counsellors to build a successful practice.
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Page 76 and 77: CAPITEC CONTACT DETAILS Form 17’s
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Page 81: AFRICAN BANK CONTACT DETAILS 011 25

Debtfree DIGI Magazine - July 2016

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