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THE DELIVERY EXPERIENCE

BlackbayMeeMeepReport2016

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Dissatisfied<br />

Neither<br />

8%<br />

OVERALL TRENDS<br />

Very<br />

dissatisfied<br />

89<br />

Percent of online<br />

shoppers are<br />

satisfied with<br />

their delivery<br />

experience in<br />

Australia<br />

1%<br />

2%<br />

70%<br />

Satisfied<br />

19%<br />

Very<br />

satisfied<br />

29%<br />

of online shoppers surveyed are<br />

making an online purchase at least every 2<br />

weeks and amongst 35-44 year olds this<br />

proportion is 37%.<br />

70%<br />

of purchases are for clothing and<br />

footwear across the survey respondents.<br />

Whilst 35-44 year olds are also frequently<br />

purchasing groceries and alcohol (49%).<br />

89%<br />

usually seek delivery information<br />

before adding items to their shopping cart.<br />

93%<br />

of shoppers search for delivery costs<br />

before making a purchase.<br />

ONLINE <strong>DELIVERY</strong> REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM

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