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Time<br />
14. Which of the following is a major factor that distinguishes service<br />
design and development from manufacturing design and development?<br />
<br />
<br />
<br />
<br />
The service package has the same legal protection available to manufactured goods.<br />
Manufacturing is far more capital intensive than services.<br />
The service process and service product can be developed independently.<br />
The service package is the major output of the development process.<br />
15. A project can be segmented into which of the following?<br />
<br />
<br />
<br />
<br />
Events<br />
Sub-jobs<br />
Work packages<br />
Success markers<br />
16. Which of the following is a cost impact and payoff analysis tool from the operations<br />
consulting tool kit?<br />
<br />
<br />
<br />
<br />
Statistical tools<br />
Decision trees<br />
Work sampling<br />
Gap analysis<br />
17. According to the theory of constraints, which of the following can be a capacityconstrained<br />
resource (CCR)?<br />
<br />
<br />
<br />
<br />
Product design<br />
Inoperable equipment<br />
An employee<br />
A customer<br />
18. The ability to rapidly and inexpensively switch production from one product to another<br />
enables which of the following:<br />
<br />
<br />
<br />
Economies of shape<br />
Economies of size<br />
Economies of scale
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