Services

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WIPRO.COM

Mortgage Business Process

Services

Driving operational excellence, agility and cost control across the

mortgage value chain


Overview of

Solutions

MO

PR

Mortgage lenders, servicers and

investors face a range of challenges

from market volatility and volume

fluctuation to regulatory change and

tight operating margins. To survive in

such a complex market,

mortgage companies must make

strategic decisions that improve

operational aptitude by offsetting costs

and risk while at the same time

remaining customer centric for

retention and growth.

Wipro’s mortgage business process

services provide organizations with

front office, back-office and

operational support to help normalize

volatility, drive business agility and

while improving operational,

loan, and customer service quality. We

are more than just a service provider; we

are true partners in your business. With

three decades of mortgage industry

engagements, system implementations,

and process consulting, Wipro is

equipped to support both small and

large operational needs, from

component services to full-cycle

fulfillment

• Distinctive talent pool comprised of

mortgage industry experts and

specialists

• Solutions for originators, servicers,

sub-servicers & secondary marketing

participants

• Over 700 FTE dedicated to mortgage

operations and 200 FTE on platform

and technology

• Advanced technology solutions

including proprietary loan origination

software, web-based portals, due

diligence and platform enterprise

mobility

• Extensive industry-leading results up

to 40-50% cost reduction for

originators and 25% cost savings for

servicers

Agility

Global delivery model

• Expedite transaction timelines with

overnight processing

• Tailor your location strategy with a

right shoring model through on/off

and hybrid models

Flex staffing

• Address ramp up and ramp down

challenges

• Boost knowledge acquisition and

outsourcing of client-specific

processes

asset

with Wipro’s proven

training tools

Fulfillment licensing

• SAFE Act licensed for rapid fulfillment

Transformation

Six sigma and lean initiatives

• Identify opportunities for operational

improvements

• Re-engineer processes to maximize

profitability and solve challenges

Data and analytics

• Improve operational transparency

and reporting to get a holistic view of

loan, portfolio and borrower

performance

1


Cost Savings

Client or integrated platform

• Rapid adoption of client platforms or

seamless Integration with proprietary

systems to improve transaction

timelines, reduce churn and automate

regulatory compliance

Outcome-based pricing

• Complete service accountability and

shared risk model using

performance-based pricing. We are

invested in your success

2


Wipro’s Business Process Services is a fully integrated cross channel mortgage solution that combines platform technology,

advisory and business process operation services to support the following mortgage functions:

PR

ORIGINATION

Key Benefits & Features

• Optimized workflow and

technology adoption

• Metric-driven solutions

leveraging analytics

• Complete Transparency

Sales-Processing

Underwriting

Closing and

Post-Closing

From lead management through file set-up and

document preparation, we meticulously organize

each loan file to ensure a seamless and successful

transition to underwriting.

Ensure high quality, swift transactions that meet

investor, regulatory and internal guidelines. We

deliver a comprehensive review of the borrower,

collateral and the loan and provide pre-fund audits.

Prepare and deliver critical, time sensitive loan

documents and disclosures for a successful closing

consistently. Review loans post-close to ensure

successful sale or portfolio servicing transition.

Resolution

Mitigate and recover losses from early stage

delinquency, default and foreclosure through late

stage REO and post-foreclosure collections.

SERVICING

Key Benefits & Features

• Performing,

non-performing & default

loan

• In-house loan

modification platform

Financial Admin

Onboarding

Loan Admin

Support Investor In accounting/reporting and

prepare for asset liquidation to deliver transaction

integrity and accurate accounting for investor clients.

Customer services best practices to improve and

further enable borrower engagement from loan

boarding through administration.

SECONDARY

Key Benefits & Features

• Proprietary due

diligence platform

• Objective, third party

reviews

• Experienced risk

professionals

Pre & Post Close Qc

Residential

Due Diligence

Risk/Efficiency

Advisory

Review loans at various points of origination to

minimize repurchase risk for the lender and create a

more transparent buying process for the investor.

Deep dive analysis on performing and seasoned

loans portfolios with the ability to manage, track and

collaborate on deals using web-based, adaptive

portals.

Assess operational and procedural risk for adherence

to regulatory rules impacting secondary market

success while preparing originators and servicers for

compliance audits while uncovering greater process

efficiencies.

3


P

DO BUSINESS BETTER

CO N SULTIN G | SY STEM I N T E GRATION | B USIN ESS PROC ESS S E RVICE S

WIPRO LTD, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE - 560 035, INDIA. TEL : +91 (80) 2844 0011, FAX : +91 (80) 2844 0256

© Wipro LTD 2016

IND/HARSHALA/JULY-DEC2016

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