BAM 421 Unit 2 Exam (California Coast University)
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>BAM</strong> <strong>421</strong> <strong>Unit</strong> 2 <strong>Exam</strong> (<strong>California</strong><br />
<strong>Coast</strong> <strong>University</strong>)<br />
BUY HERE⬊<br />
http://www.homeworkmade.com/bam-<br />
<strong>421</strong>-unit-2-exam-california-coastuniversity/<br />
<strong>BAM</strong> <strong>421</strong> <strong>Unit</strong> 2 <strong>Exam</strong> (<strong>California</strong> <strong>Coast</strong> <strong>University</strong>)<br />
1. The analysis tool that helps determine what products to develop, and by what strategy, by listing products in<br />
descending order of their individual dollar contribution to the firm is<br />
_______________ analysis.<br />
a. decision tree<br />
b. Pareto<br />
c. breakeven<br />
d. product-by-value<br />
e. product life cycle<br />
2. In which stage of the product life cycle should product strategy focus on improved cost control?<br />
a. introduction<br />
b. growth<br />
c. maturity<br />
d. saturation<br />
e. inflation<br />
3. _______________ is used to rank a company’s products to determine which products represent the best<br />
use of the firm’s resources, or, perhaps, to determine which products are to be eliminated.<br />
a. Value analysis<br />
b. Value engineering<br />
c. Financial analysis<br />
d. Product-by-value analysis<br />
e. Product cost justification<br />
4. Which of the following represents an opportunity for generating a new product?<br />
a. understanding the customer<br />
b. demographic change, such as decreasing family size<br />
c. changes in professional standards<br />
d. economic change, such as rising household incomes<br />
e. All of the above are such opportunities.<br />
5. What percentage of sales from new products is indicative of industry leaders?<br />
a. below 25%<br />
b. 25 to 35%<br />
c. 35 to 45%<br />
d. 50%<br />
e. above 60%<br />
6. Which of the following is not one of the major categories of costs associated with quality?<br />
a. prevention costs<br />
b. appraisal costs<br />
c. internal failures
d. external failures<br />
e. None of the above; they are all major categories of costs associated with quality.<br />
7. All of the following costs are likely to decrease as a result of better quality EXCEPT _______________<br />
costs.<br />
a. customer dissatisfaction<br />
b. inspection<br />
c. scrap<br />
d. warranty and service<br />
e. maintenance<br />
8. Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs<br />
by quality improvements?<br />
a. flexible pricing<br />
b. increased productivity<br />
c. lower rework and scrap costs<br />
d. lower warranty costs<br />
e. All of the above are aspects of reduced costs by quality improvements.<br />
9. Which of the four major categories of quality costs is particularly hard to quantify?<br />
a. prevention costs<br />
b. appraisal costs<br />
c. internal failure costs<br />
d. external failure costs<br />
e. None of the above are hard to quantify.<br />
10. Which of the following statements is NOT true?<br />
a. Self-promotion is not a substitute for quality products.<br />
b. Inferior products harm a firm’s profitability and a nation’s balance of payments.<br />
c. Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the<br />
product.<br />
d. Quality—be it good or bad—will show up in perceptions about a firm’s new products, employment practices<br />
and supplier relations.<br />
e. Legislation, such as the Consumer Product Safety Act, sets and enforces product standards by banning<br />
products that do not reach those standards.<br />
11. Frito-Lay is to _____________ focus as Harley Davidson is to _____________ focus.<br />
a. pocess; repetitive<br />
b. product; repetitive<br />
c. repetitive; product<br />
d. process; product<br />
e. product; mass customization<br />
12. One of the similarities between repetitive focus and mass customization is _____________.<br />
a. the wide variety of outputs<br />
b. module inputs<br />
c. the process layout<br />
d. the standard cost<br />
e. the high volume of outputs<br />
13. Flexible equipment with rapid changeovers is most closely associated with which approach?<br />
a. product<br />
b. process<br />
c. mass customization<br />
d. repetitive<br />
e. a and c<br />
14. Swift movement through the facility is typical of goods in which approach?<br />
a. product<br />
b. process<br />
c. mass customization<br />
d. repetitive<br />
e. a and c<br />
15. High fixed costs and low variable costs are typical of which approach?<br />
a. product<br />
b. process
c. mass customization<br />
d. repetitive<br />
e. a and c<br />
16. Instead of comparing the salaries of Detroit autoworkers to foreign autoworkers to determine if Union labor<br />
prices are the cause of Detroit’s financial woes, which of the following should be used?<br />
a. labor content per vehicle<br />
b. labor productivity<br />
c. total production<br />
d. a or b<br />
e. None of the above; salary is the best comparison.<br />
17. The reason fast food restaurants often are found in close proximity to each other is ______________.<br />
a. they enjoy competition<br />
b. location clustering near high traffic flows<br />
c. low cost<br />
d. availability of skilled labor<br />
e. All of the above.<br />
18. Currency risk is based on what assumption?<br />
a. Firms that do not continuously innovate will lose market share.<br />
b. Values of foreign currencies continually rise and fall in most countries.<br />
c. Changing product lines by reacting to every current trend may alienate the customer base.<br />
d. The value of one dollar today is greater than the value of one dollar to be received one year from now.<br />
e. The U.S. stock market fluctuates daily.<br />
19. Governmental attitudes toward issues such as private property, intellectual property, zoning, pollution and<br />
employment stability may change over time. The term associated with this phenomenon is _____________<br />
risk.<br />
a. bureaucratic<br />
b. political<br />
c. legislative<br />
d. judicial<br />
e. democratic<br />
20. A location decision for an appliance manufacturer would tend to have a(n) _____________.<br />
a. cost focus<br />
b. focus on finding very highly skilled technicians<br />
c. revenue focus<br />
d. environmental focus<br />
e. education focus<br />
21. Slotting fees _____________.<br />
a. are charged by retailers to stock a product<br />
b. can amount to as much as $25,000<br />
c. are not a part of Wal-Mart’s business practices<br />
d. can reduce the ability of small businesses to introduce new products<br />
e. All of the above.<br />
22. Which of the following is not a retail layout practice?<br />
a. high-draw items along periphery<br />
b. distribute power items throughout store<br />
c. end-aisle locations are used to maximize product exposure<br />
d. high-margin and impulse items in prominent locations<br />
e. All of the above are retail layout practices.<br />
23. What is the primary reason why retailers tend to locate high-draw items around the periphery of the store?<br />
a. More shelf space for those popular items is available around the periphery.<br />
b. There will be less congestion of customers than there would be in the middle.<br />
c. This arrangement will help to maximize customer exposure to other items in the store.<br />
d. It is easier to put large advertisement signs on the outside walls right next to the items.<br />
e. This arrangement allows customers to travel through the store as quickly as possible.
24. The fixed-position layout would be most appropriate in which of the following settings?<br />
a. a fast-food restaurant<br />
b. a doctor’s office<br />
c. a casual dining restaurant<br />
d. a cruise ship assembly facility<br />
e. None of the above.<br />
25. For which of the following operations would a fixed-position layout be most appropriate?<br />
a. assembling automobiles<br />
b. producing TV sets<br />
c. constructing a highway tunnel or bridge<br />
d. refining of crude oil<br />
e. running an insurance agency