MG1350 Mid-Term Exam Answers (ITT TECH)
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<strong>MG1350</strong> <strong>Mid</strong>-<strong>Term</strong> <strong>Exam</strong> <strong>Answers</strong><br />
(<strong>ITT</strong> <strong>TECH</strong>)<br />
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<strong>MG1350</strong> <strong>Mid</strong>-<strong>Term</strong> <strong>Exam</strong> <strong>Answers</strong> (<strong>ITT</strong> <strong>TECH</strong>)<br />
CHAPTER 1:<br />
1. A systematic grouping of people brought together to accomplish some specific purpose is call a(n): ______<br />
2. Common characteristics that are found in every organization include the following except for:<br />
3. Titles of typical top management positions include the following EXCEPT:<br />
4. Organizations develop a systematic structure that defines the various roles of members. This may include<br />
the following EXCEPT FOR:<br />
5. The Taft-Hartley Act started that any person who can do which of the following is a supervisor?<br />
6. Organizations may bedivided in the following distinct levels EXCEPT FOR:<br />
7. The controlling function includes all of the following EXCEPT FOR:<br />
8. The bottom level in the pyramid is occupied by:<br />
9. As the role of coach, the supervisor is expected to:<br />
10. Individuals who reflect a group of people responsible for establishing the organizations overall objectives<br />
and developing the policies to achieve these objectives are called:<br />
11. The management function which involves monitoring activities to ensure that targets are being met is called<br />
_______<br />
12. Another way to think of supervisors are:<br />
13. Even though supervisors may perform operative tasks, they are still part of management. This was made<br />
clear by the passing of the:<br />
14. The process of getting things done, effectively and efficiently, through and with other people is called:<br />
15. In management the term representing the primary activities supervisors perform is called:<br />
16. When supervisors are performing tasks right, and they are concerned with the relationship between inputs<br />
and outputs, this relation is called:<br />
17. When a supervisor is concerned with completing activities and achieving goals, this is called:<br />
18. Being a good supervisor means being concerned with both attaining goals and:<br />
19. The management process consists of the following functions EXCEPT FOR:<br />
20. The planning function performed by managers includes the following EXCEPT FOR:<br />
21. The organizing function includes all of the following EXCEPT FOR:<br />
22. The following are different viewpoints of the supervisor’s role in management EXCEPT FOR:<br />
23. Supervisory positions are recruited from all of the following EXCEPT FOR:<br />
24. The following are reasons for employers to promote from within the ranks of operative employees to firstline<br />
managers EXCEPT FOR:<br />
25. The major problems nineteen new supervisors experienced in their first year on the job include the<br />
following EXCEPT FOR:<br />
26. Researcher Robert Katz, identified the following critical management competencies EXCEPT FOR:<br />
27. The interpersonal competence for a first-line manager would include the ability to:<br />
28. The mental ability managers must have in order to analyze is called:<br />
29. The mental ability managers must have in order to analyze and diagnose complex situations is called:<br />
30. The importance of conceptual competence increases as managers move up in the organization because of<br />
the:<br />
31. One characteristic operative employees share is they generally don’t manage or oversee the work of any<br />
other employee.<br />
32. Supervisors oversee the work of middle managers and sometimes do the very same tasks.<br />
33. An organization is a systematic grouping of people brought together to accomplish some specific purpose.
34. All managers perform the functions of leading and controlling. To what degree depends on their level of<br />
management in the organization.<br />
35. The supervisor’s job has, and will continue to have, decreasing importance and simplicity in the future<br />
because of the responsibility for introducing and implementing changes.<br />
36. Consistent with the belief that one of the most important abilities needed by supervisors is strong<br />
interpersonal skills, we often think of them as behavioral specialists.<br />
37. The technical demands of operative employees tend to be related to knowledge of industry and a general<br />
understanding of the organization’s process and products.<br />
38. First-level managers perform both technical and managerial work.<br />
39. A skill is the ability to demonstrate a system and sequence of behavior that is functionally related to<br />
attaining a performance goal.<br />
40. Beyond loyalty to the organization, a supervisor must demonstrate coerciveness to one’s employees at all<br />
time.<br />
41. People responsible for establishing the organization’s overall objectives and developing the policies to<br />
achieve those objectives are ________ _________<br />
42. ______ _______ have job titles such as vice president for finance, director of sales, division manager,<br />
group manager, unit manager, and school principals.<br />
43. Most _______ are employed in overseeing skilled and semi-skilled workers in industry, and manage<br />
employees in retail sales and in offices.<br />
44. Supervisors require ______ _______ the ability to apply specialized knowledge or expertise.<br />
45. Since supervisors deal with input resources that are scarce money, people, equipment they must be<br />
concerned about using these resources _______<br />
46. The management process has four functions: _____, ______, _____, and ______.<br />
47. It is part of a manager’s job to direct and coordinate people in the organization. Performing this activity is<br />
the ______ function management.<br />
48. The process of measuring performance, comparing objectives, and correcting deviations is part of the<br />
______ function in the management process.<br />
49. Today’s supervisors have an ambiguous role such as ______, _______, _______, ______, and ______.<br />
50. Supervisors who rule from an authoritative position are called _____ supervisors.<br />
CHAPTER 2<br />
1. Planning for change would constitute the following EXCEPT FOR :<br />
2. Many North American companies have changed dramatically in the 1990s by improving quality and reducing<br />
costs. This is direct response to :<br />
3. Organizations have become increasingly global in their perspectives and accept the reality that national<br />
borders no longer define:<br />
4. A specific challenge for supervisors is recognizing the differences that might exist among people. One the<br />
first issues supervisors must deal with is the perception of :<br />
5. The concept of when we see things slowly through our own eyes and within our perspectives called:<br />
6. Critical to the success of supervising others in the global village is understanding:<br />
7. Research undertaken by Geert Hofstede found that country’s culture had a major effect on employees’ work<br />
related:<br />
8. Hofstede’s findings allow supervisors to group countries according to the following cultural variables<br />
EXCEPT FOR :<br />
9. According to the Hofstede, a strong individualistic U.S supervisor may have difficulties if sent to the Pacific<br />
Rim country where:<br />
10. In dealing with employees, supervisors must recognize that they must be:<br />
11. Today’s supervisor must recognize the following individual differences among employees EXCEPT FOR :<br />
12. Hofstede found that supervisors and employees vary on the following dimensions on natural culture<br />
EXCEPT FOR<br />
13. A loosely knit social framework in which people are supposed to look after their own interests, and those of<br />
their immediate family is referred to as:<br />
14. A tight social framework in which people expect others in groups which they are part of to look after them<br />
and protect them when they are in trouble is referred to as:<br />
15. Technological developments impact the role of the supervisor in the following ways EXCEPT FOR:<br />
16. Any high- tech equipment, tools or operating methods that are designed to make work more efficient are<br />
called<br />
17. The method of linking a worker’s computer and modern with coworker and management at an office,<br />
making it possible for employees to be located anywhere in the global village is called:<br />
18. Individuals comprised of males, females, whites, blacks, Hispanics, Asians, Native Americans, the<br />
disabled, homosexuals, straights, and the elderly are called:<br />
19. The largest group in the workforce, regarded as career climbers, is called:<br />
20. American companies working to become “learn and mean” organizations by cutting their staffs and<br />
reshaping organizations are called:
21. A philosophy of management that is driven by customer needs and expectations that is taking place in both<br />
business and the public sector is called:<br />
22. A radical or quantum change in an organization’s work process is commonly referred to as :<br />
23. An obligation organizations have to the public going beyond the law and profit making is:<br />
24. The foundation of a business’s public involvement is called<br />
25. The addition of a moral element to the organization’s public obligation to do those things that make society<br />
better and not to do those things that could make it worse is:<br />
26. Some of the most recent changes are as follows EXCEPT FOR :<br />
27. Parochialism means:<br />
28. E-business includes the following EXCEPT<br />
29. Which group will make up a lager share of workforce in the future<br />
30. The primary goals of continuous improvement are all of the below EXEPT<br />
31. A company’s national origin is no longer a very good gauge of where it does business or the nation origin of<br />
its employees.<br />
32. Parochialism leads to viewing practices in other cultures as being better than our practices.<br />
33. Power distance is a measure of extend to which a society accepts the fact that power institutions and<br />
organizations distributed unequally<br />
34. The key to success for a supervisor is to never make any adjustments to the planning of improving<br />
technology<br />
35. Technology is making it possible to better customers serve in many industries<br />
36. Employees set aside their cultural values and life-style preferences when they come to work; therefore,<br />
supervisors do not have to remake organizations to accommodate these difference lifestyles, family needs, and<br />
work styles.<br />
37. Organizations downsize to accomplish two primary goals to create greater efficiency and reduce cost.<br />
38. Individualism refers to a loosely knit social framework in which people are supposed to look after their own<br />
interests and those of their immediate family<br />
39. Continuous improvement is concern with radical or quantum change where work process engineering<br />
focuses on ongoing incremental change<br />
40. In situations involving ethics, supervisors will never know what they will face; therefore, supervisors should<br />
prepare ahead of time and anticipate what they would do<br />
CHAPTER 3<br />
Chapter 4<br />
Chapter 5<br />
Chapter 6<br />
Chapter 7