Field Service Management Software Market Size, Share, Analysis and Forecasts, 2017 To 2021

Field Service Management Software Market Size, Share, Strategies,
Global Insights, Analysis and Forecasts, 2017 To 2021
Technavio Announces the Publication of its Research Report Global Field Service Management Software
Market 2016-2020
Technavio recognizes the following companies as the key players in the global field service management
software market: Astea International, ClickSoftware, IFS, Oracle, SAP, and ServiceMax.
Other Prominent Vendors in the market are: Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act,
Microsoft, MSI Data, Praxedo, Retriever Communications, ServicePower, ServiceTrade, and Trimble
Navigation.
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Commenting on the report, an analyst from Technavio’ s team said: “The increasing adoption of mobile
devices for professional purposes is a major trend in the global FSM software market. Enterprises are
adopting FSM mobile apps to communicate with their field service staff on-site. These apps bridge the
information gap between the service organization and its field service technicians. It is used the staff to
diagnose issues, determine the information and equipment that are required, and deploy them on the
client site.”
According to the report, with the rise of cloud computing in the global FSM market, a large number of
enterprises are opting to host their software solutions off-site. For these enterprises, switching to a
cloud-based SaaS model eases the burden on IT departments and allows external service providers to
provide support and maintenance to their users. Enterprises of all sizes are deploying SaaS-based
solutions as it is economical, can be accessed from anywhere and provides all functionalities at the
lowest total cost of ownership (TCO).
Further, the report states that open-source FSM solutions are posing a serious threat to on-premises
and cloud-based FSM market. It can be downloaded and run on all platforms and are becoming
increasingly popular in developing economies such as India and China. Most of the small-scale
enterprises in these countries cannot afford to invest in expensive on-premises and cloud-based FSM
software. Thus, enterprises are adopting open-source solutions, which requires no capital investment.
The study was conducted using an objective combination of primary and secondary information
including inputs from key participants in the industry. The report contains a comprehensive market and
vendor landscape in addition to a SWOT analysis of the key vendors.

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About Field Service Management Software
FSM software enables the scheduling, allocating, and dispatching technicians for field work, and
remotely locating, tracking, and managing the staff and processes. The high management visibility in
field operations allows enterprises to quickly recognize and address revenue-generating opportunities. It
also helps in prioritizing the allotted work, matching technician skills, and reducing the time for solving
the problems. FSM solutions can be deployed on-premises, hosted through a web browser as Softwareas-a-Service
(SaaS), and a hybrid of the two. It offers enterprises with several benefits including cost
savings, enhanced productivity, and customer satisfaction.
Technavio’ s analysts forecast the global field service management software market to grow at a CAGR
of 11.30% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the global field service management
software market for 2016-2020. To calculate the market size, the report considers revenue generated
from the sales of packaged FSM software, including maintenance and subscriptions/ services.
The market is divided into the following segments based on geography:
APAC
Europe
MEA
North America
South America
Technavio's report, Global Field Service Management Software Market 2016-2020, has been prepared
based on an in-depth market analysis with inputs from industry experts. The report covers the market
landscape and its growth prospects over the coming years. The report also includes a discussion of the
key vendors operating in this market.
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