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Tenancy Fraud Page 4 · Health & Safety Page 13 · 60+ housing Page 18 · Area news Page 19 · Kids competition Page 23 

Magazine · Focus on Resident Involvement · Autumn 2016 

MAGAZINE 

AUTUMN 2016 

www.radian.co.uk 

Focus on 

resident 

involvement 

Pages 6 to 9 

Shared Ownership 

Page 5 

Money 

Page 10 

Ask Gary 

Page 12 

Employment 

Support & Training 

Page 14 

1 · www.radian.co.uk

Magazine · Introduction · Autumn 2016 

Magazine · TPAS Awards · Autumn 2016 

Editor’s Note 

Radian Offices 

Your local Avon office: 

Endeavor House, 

Crow Arch Lane, 

Ringwood BH24 1HP 

9am to 5pm, limited parking 

Welcome to another edition of R Magazine. After some 

really great feedback about the new smaller magazine 

that we launched last edition, we’ve gone one step 

further and given the whole design a bit of a revamp! 

I hope you like the new look for what is a bumper edition 

packed full of stories. 

You can read all about our new look Resident Involvement structure and 

how you can have your voice heard on page 6. We’re delighted to launch 

our brand new “Ask us…” feature in this edition, starting with Gary who 

shares a wealth of info about welfare reform on page 12. And if you’re 

interested in finding out more about our 60+ housing, turn to page 18 for 

details of some upcoming open days at a number of our schemes. 

I’d love to hear any comments you have about the new look and layout of 

the magazine – please do get in touch by emailing rmag@radian.co.uk or 

by writing to any of our offices. 

All the best, 

Radian on social media 

For Radian news, events, jobs and updates, 

check us out on social media! 

www.facebook.com 

/radiancommunity 

@RadianGroup 

www.linkedin.com/company 

/radian-group-ltd 

Your Longwood Park office: 

Byron House, Common Road, 

Langley, Slough SL3 8TN 

9am to 12pm, 

limited parking 

Your local Rother office: 

Drum Court, 

The Spain, 

Petersfield GU32 3NG 

8am to 5pm, limited parking 

Your local Solent office: 

Collins House, 

Bishopstoke Road, 

Eastleigh SO50 6AD 

8am to 5pm limited parking 

Your local Thames office: 

Parkside House, 

33-39 Sheet Street, 

Windsor SL4 1BY 

8.45am to 5pm, 

metered parking 

TPAS 

AWARDS 

SUCCESS 

Back in February 2016, we were thrilled to pick up two 

awards at the Tenant Participatory Advisory Service 

(TPAS) Southern Awards. 

The TPAS awards showcase the 

compelling and inspirational success 

stories of tenants and landlords 

working together, so it was especially 

pleasing to collect the awards for 

Excellence in Youth Involvement – 

for the Y.O.U.T.H (Your Own Unique 

Thoughts Heard) project – and for 

Young Tenant of the Year, which was 

proudly won by Jenni Few 

from Petersfield. 

The Y.O.U.T.H project initially began 

over three years ago to deliver some 

additional support to seven vulnerable 

young tenants experiencing a mixture 

of difficulties from antisocial behaviour 

or bullying to physical and mental 

health problems. 

Jenni Few, winner of the Young 

Tenant of the Year award, is a key 

member of the Radian Youth Panel, 

a researcher on Radian Radio and 

has helped to steer a review of our 

communications with young people. 

Jenni was also an avid supporter of 

our Homes for Britain campaign 

last year. 

Following the success at the 

Southern region awards, we were 

proud to be shortlisted at the national 

finals in Warwickshire in July. At 

the event Jenny Osborne, Chief 

Executive of TPAS, emphasised how 

all shortlisted nominees had done 

incredible work for their communities. 

Sadly, we did not take home the 

national TPAS award for our two 

nominations, but we are still very 

proud of everyone involved in 

winning the Southern region prizes. 

Congratulations also to everyone 

involved at the Round About 

Café, which was shortlisted in the 

Excellence in Employment category 

in the Southern Awards. 

The Community Involvement team 

would like to say a massive thank you 

to the residents who participated in 

the awards, and hope to see more 

recognition for your passion and 

dedication in the near future. 

Radian Direct rated 

‘top 3’ at Contact 

Centre awards 

Congratulations are in order for 

the Radian Direct team who 

recently placed in the top three at 

the UK Contact Centre Awards for 

the public sector! 

They were up against stiff 

competition from 15 other public 

sector organisations, including 

L&Q and Basildon Borough 

Council, but walked away with 

a special commendation for 

exceptional customer service. 

Frankie Crawford, CSC 

Manager, said: “This is the first 

Contact Centre Awards we have 

entered and to get placed on our 

first entry is fantastic, and a tribute 

to the great work and exceptional 

service the team deliver on a 

daily basis. 

2 · www.radian.co.uk 

www.radian.co.uk · 3

Magazine · Your Radian · Autumn 2016 

Magazine · Your Radian · Autumn 2016 

What is Shared Ownership? 

Shared Ownership can be 

a great way to get on the 

property ladder as it makes 

it possible to buy a property 

which otherwise would not 

have been affordable. 

Tackling Tenancy Fraud 

Did you know that the cost of unlawful occupation of social 

housing in England is estimated to be around £900m every year? 

Tenancy fraud can take many 

forms, including false successions, 

tenants inappropriately subletting 

their properties, and using false 

information to gain a property. All 

are examples of where people who 

have no right to live in our properties 

have moved in or allowed others 

to live in them for a profit. 

The Neighbourhood teams 

are working hard to tackle 

fraud in Radian properties, 

and have successfully recovered 

19 properties in the last year that 

were being fraudulently lived in. 

All are now being let to households 

in genuine need. 

The teams held a celebration 

day in May – attended by over 

40 people including members 

of the Residents’ Council – 

to recognise the outstanding 

efforts of the teams involved in 

successfully tackling the fraud. 

The Chair of the National Tenancy 

Fraud Forum was a guest speaker 

and talked about how recent 

legislation has made tenancy 

fraud illegal. Illegal subletting can 

now result in a fine and even a 

prison sentence. 

An independent member of the 

Avon Area Panel who attended said: 

“I was delighted to hear 

of the tremendous work 

of the Neighbourhood 

Officers, particularly 

in detecting and 

dealing with fraud 

and deception”. 

But the work doesn’t stop there, 

so if you have any suspicions that 

one of our tenants is not living in 

their property, please let us know. 

You can contact us on 

0300 123 1 567 or our dedicated email address, 

tenancyfraud@radian.co.uk, and ask to speak confidentially 

to the Neighbourhood Officer for the area. 

Our 

Performance 

Period: 

01/04/2016 – 30/06/2016 

Number of 

compliments 

received 

Number of 

complaints 

received 

Percentage of 

calls answered 

All net current 

tenant arrears 

Percentage of all 

repairs completed 

on first visit 

Percentage of all 

repairs completed 

in target time 

Percentage of 

appointments 

made and kept 

208 

98 

89.4% 

1.8% 

94.6% 

78.2% 

96.6% 

It allows you to buy a share in the 

property and pay rent on the share 

you don’t own. It can often be an 

affordable alternative to renting or 

buying on the open market, and 

unlike purchasing on the open 

market, you don’t need to raise a 

deposit based on 100% value of the 

property, just for the share that you 

are purchasing. 

You can initially purchase from 25% 

to 75% based on your finances. It is 

designed as a ‘stepping stone’ for 

first time buyers to completely owning 

your own home, allowing you to buy 

further shares in your property (which 

is called Staircasing) when you can 

afford to. Some commonly asked 

questions about Shared Ownership 

are answered below: 

Who can apply? 

The scheme is available to 

anyone, not just people in specific 

occupations or people under 30! 

All applicants for Shared Ownership, 

whether it is a newly built home or 

a resale, must have a household 

income of less than £80,000. That 

means if you are looking to buy with 

a partner, your joint income before 

tax and deductions must be below 

this figure. 

The Shared Ownership home you 

wish to buy must be your one and 

only property. This includes homes 

abroad, holiday homes, buy to lets 

or a home that you are still named 

on the deeds/mortgage for but no 

longer live in, such as following a 

divorce or relocation. 

If you are an existing shared owner, 

for example in a two bedroom 

apartment, but would now like to buy 

a larger home, you can now use the 

scheme again. You must however 

have a sale agreed on your current 

home before reserving a new Shared 

Ownership property. 

Who has priority for the 

scheme? 

For all properties, serving Ministry 

of Defence (MOD) personnel, some 

ex-MOD personnel and bereaved 

partners will have priority to buy with 

the scheme. This means this priority 

group will have an opportunity to 

reserve a home first; however all 

Shared Ownership homes are offered 

on a first come first served basis 

after this priority group have been 

considered. 

What homes are available for 

Shared Ownership? 

All of Radian’s available homes 

are advertised at 

www.radianhomes.co.uk 

and will also be on 

www.helptobuysouth.co.uk. You 

may also see adverts for our homes 

on websites such as Zoopla or 

RightMove, or in local newspapers 

and press. 

Buying more shares 

This is another great benefit of 

Shared Ownership; not only can you 

buy a percentage share suitable to 

your needs initially, you can also buy 

more shares in the property later on 

should you wish. This means that as 

your finances or lifestyle changes, 

you can own a bigger stake in your 

home, and therefore less rent on the 

remaining share. 




Magazine · Focus on Resident Involvement 

· Autumn 2016 

Area Panel Review 

We are committed to involving our residents in the running of our 

housing-related services and offer many ways to be involved. 

Options to be involved include 

local community champions, 

community groups and resident 

associations as well as surveys, 

focus groups and webchats. See 

the articles on pages 6 to 9 for 

more details. 

Since 2010, our four Area Panels 

− made up of residents and 

independent members − have 

worked with our staff to improve 

services in each of our regions. 

In order to look for new ways 

to widen participation amongst 

residents and increase the number 

of people who can influence our 

services, we have recently reviewed 

this structure. 

As a result, we are now widening 

our resident involvement options to 

include new digital options and we 

propose to merge all existing Area 

Panels into one Resident Panel. 

This new group will work with staff 

to study your feedback and views, 

analyse our customer satisfaction 

results and look at the local make up 

of our communities to develop ‘local 

priorities’. These priorities will help 

us deliver solutions to some of the 

challenges faced in the communities 

where we provide housing. 

This change aims to help us 

make further improvements to our 

neighbourhoods, create efficiencies 

and help us meet the requirement 

of our regulator, the Homes and 

Communities Agency (HCA). 

Resident involvement structure 

Other ways to 

get involved 

Community Champions 

Web forums 

Surveys 

Conferences 

Videos 

Podcasts 

Social media 

Residents’ Panel 

The Residents’ Panel has been formed 

by merging the four existing Area 

Panels. It will work with staff to design 

solutions to local priorities and to 

further improve our neighbourhoods. 

The diagram below shows our new 

involvement structure and how it will 

operate. We would like to hear from 

you if you have any views or if you 

would like to get involved and be 

part of it. 

The new Residents’ Panel will 

meet four times a year with the first 

meeting taking place in the autumn. 

If you would like to find out 

more please contact us on 

0300 123 1 567, mention your 

interest in joining the Residents’ 

Panel and ask to be put through 

to the Resident Involvement ream. 

Alternatively email 

getinvolved@radian.co.uk 

or for more information visit 

www.radian.co.uk/get-involved. 

Group Combined Board 

The Group Combined Board considers 

all aspects of strategy, performance 

and compliance for the 

Group as a whole. 

MAKE YOUR 

VOICE HEARD 

One of the many benefits of living in a Radian home is 

that you have the opportunity to get involved in how 

we work and influence the services you receive. 

Getting involved can be great fun and very rewarding. 

Whether you’re inspired to help run activities in your 

community, want to get involved in reviewing our 

services, or just want to speak up about an issue that 

you’re passionate about, we have lots of ways for you 

to get involved and have your say. 

From general groups like Your Voice, to groups 

looking at specifics like ASB, we really want to 

hear your views. You’ll make a big difference to 

the services you and your neighbours receive! 

Joining Your Voice is ideal if you can’t commit 

to formal meetings, but want to have your say 

quickly and easily. 

Radian web forum: 

Chat to the people 

who run Radian... 

We really want to know your thoughts 

and ideas in order to help us deliver 

the best services and help you create 

great communities and homes. 

You can choose how much time to give, and there will 

always be someone available to support you. There 

are also plenty of opportunities to give your feedback 

from the comfort of your own home, either online or 

by post, phone or text. 

So whether you have five minutes to spare for an 

online survey or comment, or want to come in and 

join one of our more formal groups, we have a way 

for you to get your voice heard. 

For more information go 

to www.radian.co.uk/getinvolved 

or phone Radian 

on 0300 123 1 567 

and ask for the Resident 

Involvement team. 

provide a great opportunity to put 

your questions and comments 

directly to the people who make 

the decisions. 

Formal involvement 

groups 

Formal involvement groups 

Health & Wellbeing Forum 

Residents’ Associations 

Community Safety Panel 

Sheltered Housing Inspectors 

Your Voice 

Scrutiny Group 

The Scrutiny Group is formed from the 

existing Residents’ Council. It will now 

act as a ‘critical friend’ to challenge 

and scrutinise the way services are 

delivered. 

Over the next year we will be trying 

many different ways for you to make 

your voice heard. One of these will 

be a series of live web forums where 

you can ask questions directly to the 

people who run Radian. 

We are still finalising the details of 

these but we are sure they will 

Each session will have a theme 

announced well in advance. 

Please check the website 

and your emails for details 

of the first session! 




Residents’ 

Associations 

Community Safety Panel 

Looking for new members! 


Do YOU want to improve 

your neighbourhood? 

Why not become a Community Champion and be 

the voice of your community? 

Community Champions are 

residents who work closely with 

us to improve their local area. 

This could include things like: 

• Joining us on estate inspections 

• Discussing local issues 

• Telling us what you think about 

repairs and grounds maintenance 

• Welcoming new residents to 

your neighbourhood 

• Helping us move forward with 

projects that will improve your 

community. 

As a Community Champion, you 

would be our person on the ground, 

letting us know of any issues within 

your local area, and helping us to 

resolve them. 

Why become a 

Community Champion? 

You would play an important 

part in helping us ensure that 

our neighbourhoods are clean, 

safe, and attractive places to live. 

You could have a say in how your 

area could improve, and what it 

could look like. 

If you fancy trying your hand at being 

a fundraiser, you could apply for one 

of our Life Improvement Grants to go 

towards making your community look 

and feel great! 

What do I need to do? 

Get in touch! We want to involve as 

many residents as possible, and we 

are always delighted to talk to you 

about what this involves. 

All you need is: 

• To be a Radian resident 

• To have a real passion for 

improving your community 

• To be willing to partner up with 

us, for the good of your local area. 

Interested? Please contact 

Matt Barton, Community 

Development Officer, on 

0300 123 1 567, or email 

matthew.barton@radian.co.uk 

Another way to help improve 

your local community is to join a 

local Residents’ Association, or 

even help to set up a new one in 

your neighbourhood. 

Residents’ Associations can 

help their community in many 

ways, including building 

community spirit, fundraising 

to support local projects in 

your neighbourhood and 

improving conditions in 

your local environment. 

By working together you can 

be a real voice for people who 

live in your area and tackle 

the issues that matter to local 

people. 

Radian supports Residents’ 

Associations in a number of 

ways: 

• Providing a starter pack with 

the basics covered 

• Advice and ideas on how to 

set up your group 

• Help with publicity, 

photocopying etc 

• A meeting room for your first 

meeting if needed (or funds 

for hiring one) 

• Training in setting up and 

running a group. 

If you want to find out more 

about local Residents’ 

Associations or setting up 

other groups please contact 

the Resident Involvement team 

on 0300 123 1 567 or email 

getinvolved@radian.co.uk. 

“The voice of residents” 

Alan Seymour 

To celebrate the relaunch 

of our residents’ Community 

Safety Panel, we are looking 

for new residents to come 

along and join this group. We 

interviewed Alan Seymour, the 

Panel’s Chair, to find out more 

about what the group does. 

Q: What motivated you to get 

involved in the Panel? 

A: I have been involved with the 

group for around three years now. I 

was just sitting at home all day doing 

nothing with too much time on my 

hands. I wanted to become more 

involved with Radian and help to 

improve things for other residents, 

this group has given me the chance 

to get out and about and do just that. 

It helps me to keep my brain active, 

and keeps me out of trouble! 

Q: What does the Community 

Safety Panel group aim to do? 

A: The group aims to improve 

resident’s lives by trying to tackle antisocial 

behaviour (ASB) and domestic 

abuse and acting as the voice of 

residents to Radian. 

Q: What do you like best about 

being involved in the Panel? 

A: I really enjoy going to the meetings 

which are held quarterly. I find the 

guest speakers from other agencies 

very interesting; I always come away 

having learnt something new which I 

can then pass onto other residents. 

It also allows me to socialise with 

other residents and get to know 

Radian staff. 

Q: How can other residents 

benefit from being part of 

the Panel? 

A: Being part of the group broadens 

your horizons and allows you to 

understand the root causes of ASB 

problems. It allows you to put across 

your views and opinions on policies 

and procedures that the group are 

consulted upon. 

Q: Do you think that the 

Panel makes a difference? 

A: Yes, it makes a huge difference 

to other residents and also to the 

residents that attend the meetings. 

Q: How can more residents 

reading this get involved? 

A: By volunteering and coming along 

to meetings! If you are interested 

please call Radian and ask to speak 

to a member of the Community 

Safety team. 

Photo 

competition 

We want to further recognise 

that you are at the forefront of 

driving service improvements 

here at Radian! To support this 

we are looking for photographs 

of our residents in their homes 

and communities. Any budding 

David Baileys out there please 

snap away! Photos in colour, 

black and white or using any 

Instagram/Snapchat filters will 

all be welcomed! 

The winning photographs will 

receive high street vouchers 

and be in the prize draw for 

winning an SLR camera, so 

get snapping! We will also 

be looking to display winning 

entries across our offices. 

For further information 

please contact Kate Dench, 

Community Development 

Officer, on 023 8062 8170. 

Entries can be sent via email 

to kate.dench@radian.co.uk 

or by post to: Kate Dench, 

Radian, Collins House, 

Bishopstoke Road, Eastleigh, 

SO50 6AD. 

If you are interested in 

becoming a member of the 

Residents Community Safety 

Panel or would like to know 

more information then please 

contact a member of the 

Community Safety team 

0300 123 1 567. 



Magazine · Money · Autumn 2016 


WHICH BENEFIT? 

EMPLOYMENT AND SUPPORT 

ALLOWANCE OR INCOME SUPPORT? 

Employment and Support 

Allowance (ESA) is a benefit 

available to help people who 

are unable to work because 

of illness or disability. 

Income Support (IS) can be claimed 

by lone parents or carers in receipt 

of Carer’s Allowance. 

In some circumstances, in a couple 

where one is entitled to Disability 

Living Allowance (DLA) or Personal 

Independence Payment (PIP) and 

the partner is entitled to Carer’s 

Allowance, they might be able 

to claim either ESA (because the 

claimant is disabled) or IS because 

the partner is a carer. 

Because ESA and IS are paid 

at different rates, it can make a 

difference which one you claim. The 

table below gives a general idea of 

which benefit is the better option. 

However, if both you and your partner 

are receiving disability benefits, it can 

also make a difference depending 

on which one of you claims. 

If you would like advice about 

your ESA or Income Support 

entitlement, please contact a 

Welfare Benefits Officer on 

0300 123 1 567 

Your 

benefits 

DLA High rate of 

Care Component 

DLA Middle rate 

of Care 

Component AND 

ESA Support Group 

DLA Middle rate 

of Care 

Component AND 

ESA Work Related 

Activity Group 

PIP Enhanced rate 

of Daily Living 

Component 

PIP Standard rate 


Component AND 

ESA Support Group 

PIP Standard rate 


Component and 

ESA Work Related 

Activity Group 

Better 

off on... 

Income 

Support 

ESA 

Income 

Support 

Income 

Support 

ESA 

Income 

Support 

BENEFIT CAP 

Have you received a letter from 

the Department of Work and 

Pensions or your local authority 

advising you that you may be 

affected by the Benefit Cap? 

If you have, we want to help you! 

Ring our Financial Inclusion 

team on 0300 123 1 567. 

We can help by: 

• Checking if you will be affected 

by the Benefit Cap 

• Making sure that you and 

your household are receiving 

all the correct benefits you are 

entitled to 

• Assisting with money 

management if you need to 

adjust your expenditure to 

manage with a reduced income 

• Helping you to look for work or 

increase your hours of work so that 

you can claim Working Tax Credit 

• Helping you explore if you can 

move to cheaper accommodation 

• Considering if you are likely to have 

a change in your circumstance that 

will impact your benefits, such as 

having a child who will soon be 

financially independent 

From Autumn 2016, the overall amount of benefits you can receive 

will be reduced and capped at the new rate, as shown below: 

• Assist you with applying 

for short term financial assistance 

through a Discretionary Housing 

Payment from your Local Authority. 

More information about the 

Benefit Cap, including which 

benefits are included and who is 

exempt, can be found online at 

www.radian.co.uk/money 

Tax Credits – are you eligible? 

Are you one of the estimated one million people in the UK who are not claiming 

Tax Credits that you may be entitled to? 

Depending on your income and 

whether you have children, you 

may be eligible. 

Working Tax Credit 

• Many single people without 

children might be entitled to 

Working Tax Credit 

• People aged over 60 can claim 

Working Tax Credit if they are 

working 16 hours or more, as can 

people with a disability 

• Single people aged over 25 who 

work for 30 hours or more can 

claim Working Tax Credit 

• The amount of Working Tax 

Credit you could receive depends 

on your income in the previous 

year. As a general rule, a single 

person working 30 hours would 

qualify if their income was less 

than £13,000. A higher threshold 

applies for people with disabilities 

or children 

Child Tax Credit 

• Anyone who is responsible 

for a child can apply for Child 

Tax Credit but eligibility varies 

depending on your income, 

the number of children you 

have, and whether they have 

any disabilities. 

To check whether you might be 

entitled to Tax Credits, you can 

contact a Welfare Benefits 

Officer on 0300 123 1 567 

or visit www.gov.uk/qualifytax-credits. 

Single Parent Family 

£500 

£384 

Future Housing Benefit changes 

The government has announced 

that from April 2018 there will be 

further changes to Housing Benefit 

rates. From this date rates will 

be reduced to the Local Housing 

Allowance, which is the amount 

that 30% of similar-sized properties 

can be rented at in the private 

sector in the local area. 

Two Parent Family 

£500 

£384 

This will only affect tenancies 

which started after April 2016, 

but will affect pensioners, unlike 

many previous benefit changes. 

A further restriction will mean 

that single people aged under 

35 without children will have 

their Housing Benefit based 

on the rent for a room in a 

Single Person 

£350 

£257 

shared house. Again, this will 

only affect tenancies starting after 

April 2016. 

For more information on how 

this might affect you, contact a 

Welfare Benefits Officer on 

0300 123 1 567 

10 · www.radian.co.uk www.radian.co.uk · 11


Ask Gary 

Radian’s Financial Inclusion Officer, Gary Peckham, answers questions 

from residents about financial issues, including the Benefit Cap 

and Universal Credit. 

Bedroom Tax 

Q: My child is at university, will 

I have to pay the bedroom tax? 

A: If your local council or the 

Department for Work & Pensions 

(DWP) accept that your home is your 

child’s ‘normal home’, and that they 

come home regularly (e.g. in the 

holidays), you should be allocated 

a bedroom for them. If they don’t 

accept that it is their normal home, 

you will need to provide evidence 

such as where they are registered 

to vote, where they keep most of 

their belongings, what they do in the 

holidays, and where they intend to 

live after university. 

Q: I want to move to a smaller 

property. How do I go about it? 

A: You can register on 

www.homeswapper.co.uk, 

a national mutual exchange website. 

This shows you a list of social 

housing tenants (council or housing 

association) in your preferred area 

who may be interested in your current 

home. You can then make contact 

and arrange viewings. 

Once you have agreed you would 

like to swap you need to request 

permission from all the landlords 

involved. 

There is also another option to 

approach your council to join the 

local housing register, especially if 

you are under occupying. 


Universal Credit 

Q: I am already working, 

so can I make a claim for 

Universal Credit? 

A: Your personal situation 

will affect when and if you can 

make a claim for Universal Credit. 

If you are working and meet all 

the other eligibility rules, you 

will be able to claim Universal 

Credit if your take home pay is 

no higher than £338 per month. 

Universal Credit can be claimed 

by some couples in certain parts 

of the country. If you are part of a 

couple and your combined take 

home pay is not more than £541 

a month, you may be able to 

claim Universal Credit. 

All the information that you 

need to decide if you can claim 

Universal Credit is available at 

www.gov.uk/universalcredit 

Q: I’ve always had my rent 

paid direct to you, can this 

still happen? 

A: No, Universal Credit is paid 

direct to your bank account and 

it is your responsibility to pay 

your rent. 

Q: Are there any circumstances 

where payments can be 

switched back to Radian? 

A: Yes, some vulnerable customers 

can have the payments switched 

to the landlord for their rent but 

only in special cases, such as 

domestic violence or financial abuse. 

Benefit Cap 

Q: My grown up son lives with 

me – they get benefits in their 

own right. Are these added to 

my benefits when working out 

the Cap? 

A: No, they are regarded as a 

separate ‘household’ for benefit 

purposes. The only benefits added 

together are those of the claimant 

and their partner and those paid for 

any children/young people they get 

Child Benefit for. 

Q: I’ve only just lost my job – 

will the Benefit Cap affect me 

straight away? 

A: No, there is a special ‘grace 

period’ of nine months (39 weeks) 

without being affected by the Cap, 

for people who claim benefits in the 

week immediately after losing their 

job. This gives you nine months to 

find another job before your Housing 

Benefit or Universal Credit is reduced. 

If you are entitled to Housing Benefit, 

the rule is that you (or your partner) 

must have worked at least 16 hours 

a week in at least 50 out of the 52 

weeks before claiming benefits. 

Our next ‘Ask us’ feature 

will focus on getting your 

garden ready for spring. 

If you’ve got any questions 

email them to 

ask.us@radian.co.uk 

Fire safety in 

Radian owned 

blocks 

As you would expect, we 

take the management of 

fire safety very seriously, 

especially in our blocks 

of flats. 

We own and manage over 700 

blocks where there are internal 

communal areas. Each block 

has an independent Fire Risk 

Assessment, performed by an 

independent expert, to ensure 

that we meet our health & safety 

obligations. These reports tell us 

whether action is required and make 

recommendations, for example 

about repairs or replacements that 

may be required. 

In addition each block is inspected 

at least monthly to ensure the 

blocks are safe and well maintained. 

Officers record each visit and follow 

up actions are taken as necessary. 

During these visits we ensure that 

communal areas are kept clear and 

legal notices are placed on any 

items found. Hazards are removed 

as soon as practical, usually 

the same day. Owners of less 

hazardous items are given 48 hours 

to remove the items. 

Our Fire Risk Wardens Chris & Jeff 

also visit our blocks, removing items 

that have previously been ticketed. 

Removed items are then stored for 

28 days, giving time for owners to 

retrieve their goods. 

We’d like to say a big ‘thank you’ 

to the great majority of our residents 

who help keep corridors and lobbies 

clear, keeping our blocks safe for 

residents and their visitors. 

Magazine · Health & Safety · Autumn 2016 

19th – 25th September is Gas Safety Week 

What is Gas Safety Week? 

Gas Safety Week is an annual safety 

week to raise awareness of gas 

safety and the importance of taking 

care of your gas appliances. 

If left unchecked, gas appliances 

can cause gas leaks, fires, 

explosions and carbon monoxide 

(CO) poisoning. In the last year 

alone, 343 people were injured and 

10 people died as a result of gas 

related incidents nationwide. 

What can I do? 

• Make sure you book your gas 

service as soon as you hear 

from us that it is due 

• Book it in as early as possible 

– don’t wait until your safety 

certificate is about to expire 

• Call us immediately if you think 

you won’t be able to keep your 

appointment and we’ll book 

you another 

Radian takes 

gas safety very 

seriously - help 

us to keep you 

safe! 

Did you know? 

Last year we carried out over 

8,500 block inspections. 

Between April and June 2016 

we ticketed 971 items that had 

been left in communal areas. 

The most common items 

were door mats, footwear 

and buggies or pushchairs. 

In June 2016 we removed 

174 items. 

The strangest thing we’ve 

removed is an industrial size 

floor buffer. 

Residents must pay a £10 fee 

to collect removed items. 


Magazine · Employment, Support & Training · Autumn 2016 

Magazine · Employment, Support & Training · Autumn 2016 

Employment, 

Support 

& Training 

Creating opportunities to 

change lives 

Our Employment, Support & Training 

(EST) team is passionate and dedicated 

to supporting residents into employment 

and training. 

EST offers residents a range of training 

courses tailored to suit their needs as well as 

supporting those seeking employment. 

This can involve support in building CVs, use of a Kaonix 

Vacancy Match job search engine and individual support. 

Over the last twelve months EST has supported 119 

people into employment and 315 into training. 

Case study: 

Dwayne’s story 

After becoming homeless, Dwayne secured a 

tenancy with Radian in 2015. When reading 

his welcome pack he found out about the EST 

team and the service they offered to residents. 

At the time he was suffering with depression and anxiety, 

but with the support of his Tenancy Sustainment Officer 

Angela, he was referred to EST. The team recognised 

he had good transferable skills and the support he 

required to overcome the barriers to get into sustainable 

employment. 

With mentoring support from the team, his CV was 

updated and registered on the Kaonix Job Search 

site to help with his employment search. Following 

further support from the team, he sufficiently gained 

confidence to be able to approach employers directly 

by distributing his CV to local businesses. This in turn 

led to a successful period of work experience with 

a retailer that ultimately led to him gaining full time 

employment with the same company. 

Each individual EST supports goes on their own personal 

journey with the team. Whether it’s into employment, 

training or a mixture of both, the team offers close 

support and guidance to residents. Once EST has 

helped individuals find work the team continues to stay 

in touch as part of their aftercare programme. This has 

encouraged residents to stay positive within their new 

jobs through the first three months which can certainly 

be the most challenging within new employment. 

Going back to work has had such a positive impact on 

Dwayne’s life. He reports that his confidence levels have 

increased and now feels motivated. Returning to a regular 

daily routine and meeting new people have had a positive 

impact on his depression and he is in a much happier 

place. Dwayne told us: 

“I am extremely grateful to the 

EST team for their support and 

the invaluable service that they 

offer to Radian residents”. 

Dates for 

your diary: 

EST Open Days 

EST ‘Open Days’ are a great 

opportunity for residents to meet 

and speak to the EST team as well 

as a variety of people who offer help, 

knowledge, support and contacts. 

Attendees range from employers, 

support specialists and services 

ranging from job searching, financing 

and mental health. Over the coming 

months, we are holding open days at 

the following locations and dates: 

Southampton 

13 October, 11am to 3pm 

Swaythling Neighbourhood Centre 

Hampton Park Way, off Broadlands 

Road, Swaythling, SO17 3AT 

Sawyers Close, Windsor 

12 January, 11am to 3pm 

The Pump Room, Broadleys, 

Sawyers Close, Windsor SL4 1HU 

For details of any event 

or available support from 

EST please do not hesitate 

to contact the team on 

0800 422 0570 or email 

estsupport@radian.co.uk. 

Bordon Job 

Fair 2016 

EST’s highly successful annual 

Job Fair returned to the Forest 

Community Centre in Bordon on 

30 June, giving jobseekers the 

opportunity to engage with over 

30 local employers. 

EST was joined by employers 

including Amey, Nurse Plus, Keats 

Estate Agents, McDonalds and the 

British Army. As the fair was not only 

about helping residents find work 

but also to give support in other 

areas of life that could aid their job 

search and own welfare, a number 

of training and apprenticeship 

providers also attended including 

iTalk, Job Centre, National Careers 

Service and The Prince’s Trust. 

The Mayor of Whitehill, Councillor 

David Cooper, who opened the 

event, expressed “how wonderful 

it is to have a job fair of this 

size in Bordon to help the local 

community find employment, 

training and offer guidance 

on CVs”. 

The Job Fair was a huge success 

with over 150 people attending 

and making over 400 enquiries 

to exhibitors about potential 

opportunities. As a result of the 

fair, 13 residents were formally 

offered interviews, of which six were 

successful in finding employment. 

Go Your 

Own Way! 

Have you ever considered 

becoming self-employed or starting 

your own business? 

EST has teamed up with business 

start-up expert Michelle Daniells 

to create ‘Go Your Own Way’ – a 

new self-employment course for 

Radian residents. The business 

course is an in depth program 

demonstrating the benefits and 

challenges of becoming your own 

boss and turning your ideas into a 

real business. Residents who have a 

business idea, passion, enthusiasm 

and commitment will be perfect 

candidates for the course. For 

anyone interested in the course, 

we are holding a number of 

induction days at the following 

locations and dates: 

Poole/Bournemouth 

5 October 11am to 2pm 

Poole Central Library, Dolphin 

Shopping Centre, Kingland Road, 

Poole BH15 1QE 

Southampton 

10 November 11am to 2pm 

Swaythling Neighbourhood Centre, 

Hampton Park Way, off Broadlands 

Road, Swaythling, SO17 3AT 

Windsor 

26 January 11am to 2pm 

Location: TBC 


Magazine · Adaptations · Autumn 2016 

BATHING 

DIFFICULTIES 

Many people with disabilities find that bathing is a big challenge. 

Getting in and out of a bath is tricky to manage with pain or loss 

of mobility. Bathing issues are one of the most popular reasons 

for calls to Radian’s adaptation service. 

The team can help you to stay 

safe while bathing by fixing grab 

rails on the walls around a bath 

which provide an aid to balance. 

Where there is a valid medical 

reason (with supporting evidence) 

we can consider installation of 

a shower, a mixer tap with hose 

extension or an electric over-bath 

shower adaptation. 

When getting into the bath is no 

longer possible due to extreme pain, 

reduced function or lack of mobility, 

the Local Authority Social Services 

teams or Radian’s Occupational 

Therapists can explore funding 

eligibility for a wet room adaptation. 

We class this as a major adaptation 

and it takes a while to organise but 

when in place provides easy access 

seated showering. 

Anyone considering their own 

installation of showering or bathing 

solutions is advised to contact the 

Adaptions team, who will be happy 

to help. Please remember you will 

require permission in writing from 

your Neighbourhood Officer before 

commissioning any work. 

If you would like to talk to a 

member of the team about 

bathroom adaptations please 

contact Radian Direct on 

0300 123 1 567 

Radian supports 

Macular Week 

Age-related macular degeneration 

(AMD) is the most common cause 

of sight loss in the developed world. 

Around 600,000 people in the UK 

have sight loss caused by AMD. 

Macular disease has a profound 

impact on those with the condition, 

but the right information and 

support can help people retain 

their independence. 

In June, Radian supported 

Macular Week (27 June to 3 July) 

by holding events to raise 

awareness of the condition, 

including one at Leslie Dunne House 

in Windsor. Representatives from 

the Macular Society, Berkshire 

Vision, the Prince Charles Eye 

unit and A1 Opticians attended to 

talk to residents about available 

support and give free consultations 

on the day. 

The Royal Borough of Windsor 

& Maidenhead’s (RBWM) public 

health team also attended to 

offer blood pressure checks and 

share information on nutrition 

and healthy eating. 

For more information about 

AMD, visit the Macular 

Society’s website at www. 

macularsociety.org/mac 

Magazine · Staying in touch · Autumn 2016 

DIVE INTO DIGITAL! 

My Radian - the key to your account 

It’s clear you are all finding My Radian useful as over 8,000 of you are now 

registered! We are continuing work on the portal, as we want you to be able 

to access everything you want, hassle free, day or night. 

If you haven’t signed up yet, it’s a 

useful service that you can access 

day or night to view your account 

information and statements, make 

payments, report repairs, set up 

Direct Debits and much more. 

To register today, head to the 

main Radian website at 

www.radian.co.uk and click 

the green ‘My Radian’ tab. 

When is my repair 

booked for? 

Starting from October you will receive 

a text message reminder once you 

have booked your repair and an 

additional message the day before 

your appointment. The text will have 

a reference number for the job along 

with time and date the operative will 

be attending. Should you need to 

reschedule just let us know before 

your appointment. 

Dabble in digital… 

What would you like to be able to 

do online? Let us know 

Tweet: @RadianGroup 

Facebook: Radian Community 

E-mail: radiandirect@radian.co.uk 

Leasehold survey competition winner 

In May this year the Leasehold 

& Commercial team sent out 

surveys to approximately 3000 

Radian homeowners. The Radian 

Homeowner Survey was designed 

to give homeowners the opportunity 

to tell us about their experiences 

with our service and what they 

would like to see improved in 

the future. As an incentive for 

completing and returning the 

forms, all names were entered into 

a draw to win £100 of Love2Shop 

vouchers. The lucky winner was… 

Mrs Joan Staples of Campbell 

Road in Eastleigh, pictured being 

presented with her prize by Anna 

Cooper and Johnny Parsons of the 

Leasehold & Commercial team. 

Radian homeowners can 

now contact the Leasehold 

& Commercial team directly 

by using our new dedicated 

homeowner number 

0300 123 3 245 


Magazine · 60 Plus Housing · Autumn 2016 

Magazine · Rother · Autumn 2016 

Find out about 

60 Plus housing 

Rother 

Quebec Park 

Wellbeing Wagon visits 

Whitehill & Bordon 

Radian’s 60 Plus properties may 

appeal to you if you want to live 

independently, in a smaller and 

easier-to-manage home, and 

like the idea of having someone 

to call on if there is an emergency. 

We provide over 1,000 high-quality, 

good value homes with a high level 

of service through our dedicated 

team. Our schemes are designed for 

independent living with the added 

security of a 24 hour emergency 

alarm call system. All our schemes 

have designated Independent Living 

Officers who offer an intensive 

housing management service and 

in many schemes they also provide 

a housing support service. 

Ray is a resident who has recently 

moved in to one of our schemes in 

Liss. He told us about life there: 

“I grew up in Liss and have lived here 

nearly all my life, so I was very happy 

to move in to Rother House in Liss. 

After retiring last year I was keen to 

downsize and after looking round I 

knew Rother House was perfect for 

me. Since moving here I have really 

enjoyed the friendly atmosphere and 

communal activities. 

“With funding from Radian’s 

Community Grants scheme I was 

able to start a games club which 

is going really well, and I also do a 

weekly run to the local fish and chip 

shop for everyone which we all look 

forward to. Another resident has been 

organising several day trips which 

are great opportunities to get out and 

about. I have also become an Age 

Concern Village Agent for Liss Village 

which gives me the opportunity to 

help many other older residents in 

the village.” 

“I would recommend 

Radian’s sheltered 

schemes and 

encourage residents 

already living in one 

to come together to 

organise activities 

and trips.” 

You can also find out more by 

coming along to one of our 

upcoming open days: 

• Kelly House, Southampton – 

Monday 19 September, 

11am to 1pm 

• Ramscote, Petersfield – 

Wednesday 28 September, 

1pm to 3pm 

• Orchard House, Alton – 

Monday 3 October, 1pm to 3pm 

• Manor Farm House, Windsor – 

Tuesday 11 October, 

11am to 1pm 

If you or someone you know 

may be interested in one of 

our schemes please visit our 

website www.radian.co.uk/ 

over60sservices or call us on 

0300 123 1 567 

Whitehill & Bordon’s transformation 

from garrison town to healthy new 

town is well under way. The town 

will be designed to feature top new 

facilities with health and wellbeing at 

the heart. As well as a health campus 

in the new town centre as part of 

the town’s transformation, Radian 

is developing a café on the former 

Quebec Barracks within the existing 

Chieftain and Centurion buildings. 

The café will be located in a newly 

constructed atrium that will join these 

two buildings together and will front a 

new outside space. 

The café will not only provide local 

people with a place to meet but will 

support the healthy new town ethos 

by promoting wellbeing through 

offering healthy food, using local 

produce where possible, as well as 

offering health and wellbeing centered 

activities. The café will also focus on 

supporting training and volunteering 

opportunities in a friendly, informal 

and interactive place to be. 

We would like to hear from people in 

the Whitehill & Bordon area to find out 

more about what living in a healthy 

new town will mean to you. What do 

you think should be the priorities in 

the new town? What activities would 

you like to see being run from the 

new café that would help you to live 

a healthy lifestyle? 

We’d like to hear from you! 

Please contact Susi Drummond, 

Community Development Officer, 

on 0300 123 1 567. 

On Saturday 25 June Radian’s Wellbeing Wagon made 

an appearance at the Whitehill & Bordon Festival, which 

was arranged by the Whitehill Bordon Town Partnership in 

collaboration with Hampshire 999. 

The field was full of emergency vehicles, fun fair rides and craft stalls, 

and Radian formed part of the Community Village alongside many 

other local organisations and agencies. 

On board the Wellbeing Wagon were Quit4Life and massage therapist 

Ramandeep Chahal, who provided free mini Indian head massages 

throughout the day. 

Community Development Officer Susi Drummond spoke to lots of 

local residents and completed several questionnaires on local 

health services. 


Magazine · Solent · Autumn 2016 

Magazine · Thames · Autumn 2016 

Solent 

What a load of 

rubbish! 

It’s been a busy summer in 

Mansbridge as residents got together 

to tackle an issue that many people 

consider to be just a load of old 

rubbish. 

Fly-tipping has been a growing 

problem in the area, as in many other 

places, and with the help of local 

residents, colleagues and 

Round About 

Café update 

It’s been a busy summer at the 

Round About Café. In addition to 

our normal activities, we’ve been 

supporting all kinds of events 

around the estate, focusing on 

keeping the children busy and 

engaged, promoting health 

and wellbeing, supporting digital 

inclusion and finding ways to improve 

our local area by recycling more. 

We’re now exploring and planning 

a range of new activities to take us 

through the winter months including 

community cook and eat sessions, 

selling and recycling online; health 

checks; monthly Finance Surgeries; 

lunch clubs for senior residents and 

physical activity sessions for all ages. 

partners from other organisations, 

the Community Investment (CI) team 

have been investigating the reasons 

for it and trying to find solutions. 

It’s a big problem because it’s costly 

for Radian and our residents to 

remove bulky items such as sofas, 

washing machines, fridges and 

freezers which have been dumped 

on the estate. It takes staff away from 

other duties and as well as looking 

unsightly, it can cause harm to 

people and to wildlife. 

As a result, we’ve been finding out 

about the alternatives. In August we 

held a community environment day 

where local residents were able to 

pick up tips and share their stories 

about recycling unwanted items and 

getting rid of bulky items and rediscovering 

the art of make do and 

mend with sewing, composting and 

upcycling demonstrations. 

We know that life has its ups and 

downs so if money’s a worry for you 

at the moment, come in and talk to 

us and enjoy a cuppa with us from 

our ‘One for the Pot’ project set up 

by our volunteers. 

Don’t forget to check our website, 

Facebook page or the Café window 

Local residents have also been 

getting crafty in support of the 

project and the results are amazing! 

Back in June, year 6 pupils from 

Mansbridge Primary School helped 

to create a horse for our history 

project out of old milk cartons at Kelly 

House. Pupils together with staff at 

the Round About Café, Radian and 

Tesco Eastleigh helped collect and 

wash(!) hundreds of milk cartons for 

the project. Children have also been 

able to gain the Discover Arts Award 

through clay modelling activities 

run by the Bursledon Brickworks. 

They created clay plaques to remind 

people about removing their bulky 

waste appropriately. 

We’re all learning new things as 

we go along and over the next few 

months residents who share their 

story with us will have chance to win 

themselves a voucher to spend in the 

Round About Café. 

. 

to find out more information or even 

better, come in and say hello. 

We can be found at 12 

Westfield Corner, Mansbridge, 

Southampton, SO18 2LE 

or call us on 023 8067 2700 

or visit www.roundaboutcafe.org 

Black History Month 

We are proud to support the values 

and ethos of Black History Month 

(BHM), as we have done since its 

inception in Southampton in 2004. 

We have seen the ambition and 

reach of the events, exhibitions and 

activities it hosts grow year on year. 

It is a vital part of Southampton 

City’s annual calendar, recognised 

and valued widely beyond the black 

communities. 

Thames 

Mens Matters 

Men’s Matters is a national 

movement aimed at providing older 

men with group-based activities and 

encouraging social interaction. All 

aspects of modern living, hobbies 

and pastimes are catered for, 

depending on the interests of the 

individuals in the group. 

Our Men’s Matters group in Windsor 

have now completed a very 

successful cookery course in which 

they learnt about healthy eating, 

cooking on budget and common 

issues, such as hidden sugars in 

This year’s theme is ‘role models’ 

and Radian will again have strong 

involvement throughout October 

in support of BHM. We will be 

working with NHS partners to bring 

the Wellbeing Wagon to various 

Southampton communities, tackling 

health inequalities amongst African 

and African Caribbean communities 

across the City. 

foods. The sessions were extremely 

well received with the men requesting 

a further five classes in which they 

will learn about cooking healthy 

evening meals. 

The group have also just completed 

a four week painting and drawing 

class, with one group member telling 

us how much they enjoyed the art 

sessions: 

“Even though I have absolutely 

no aptitude for art at all, the 

conversations are enjoyable and I 

All the events will bring together 

Radian residents and our wider 

communities to celebrate African 

and African Caribbean role models 

across the generations. We are very 

proud to be part of this magnificent 

project and look forward to all 

the celebrations, starting with the 

opening event on 30 September 

2016 at City College Southampton, 

where you will find us with our 

Wellbeing Wagon! 

definitely look at the world through 

different eyes in the days following 

the sessions. I look forward to 

starting the new cookery sessions.” 

We have also met with the Royal 

Borough of Windsor & Maidenhead’s 

Public Health team to see if they 

are able to provide any health 

based sessions to the group, linking 

to Radian’s wider objective of 

establishing partnerships with a 

focus on wellbeing. 

Sessions are starting again in 

September, at which time the group 

will start working on creating a 

Men’s Matters website and blog. 

If you are interested in getting 

involved or want to find out 

more contact Madhuri on 

0300 123 1 567 / 07917 590325 

or email getinvolved@radian.co.uk. 

We look forward to hearing from you. 


Magazine · Thames · Autumn 2016 

Sawyers Close 

Longwood Park 

Magazine · Longwood Park · Puzzles & Kids zone · Autumn 2016 

What’s been happening at 

Sawyers Close… 

On Friday 3 June we celebrated 

Neighbours Day with an event that 

gave residents the chance to come 

together and chat to various local 

agencies from the Police, Council, 

Citizens Advice Bureau and Radian. 

There was delicious Indonesian food, 

games and a big drawing activity 

together with many conversations 

prompting great ideas; here are some 

ideas of what kids (and big kids) love 

or would like to see in the area: 

Coming up at Sawyers Close… 

Sawyers Close Residents’ 

Association (SCRA) is recruiting new 

members. It’s an exciting time on 

the estate as the Pump Room gets 

refurbished. Have you got ideas for 

activities you would like to lead or 

help with? Is there something not 

Avon 

Avon Schools 

Challenge 

Back in 2015 schools in the 

Avon region were invited to 

take part in the Radian Schools 

Challenge with a chance of 

winning £1000 for an innovative 

new community project. 

The three projects entered were all 

very different. Avonbourne College in 

Bournemouth ran a project around 

a WW1 memorial garden. Sarum 

Academy in Salisbury encouraged 

pupils to work on an art project 

that celebrated their community in 

association with local junior schools 

and an adult art group. Finally, pupils 

at Calmore Infant School in Totton 

learnt all about eating fresh fruit 

currently happening that you think 

would really add to the estate? 

Then get in touch with SCRA by 

emailing sawyersclose@gmail.com 

Autumn will see a return of the 

Adopt-a-Street programme where 

we will work with residents and some 

little helpers from Dedworth Middle 

School to sweep round the estate 

to make it spic and span. We will be 

creating habitats for small animals 

and creepy-crawlies during the 

winter. Approaching Christmas we 

will be holding ‘upcycling’ sessions; 

have you got an old piece of clothing 

or furniture that you could give a new 

lease of life to? 

The Wellbeing Wagon is coming 

to Sawyers Close for World Mental 

Health Day on 10 October. 

and vegetables by growing plants 

from seed in their garden within the 

school grounds. 

In July members of the Avon Area 

Panel went to judge the projects 

and were amazed at the results from 

all three. Sarum Academy’s project 

was chosen as the overall winner 

of the £100 prize. The Panel were 

very impressed with how hard the 

Friends In Need will be selling their 

crafts, and there will be free health 

checks, meditation and information 

for those wanting to find out more. 

And the Wagon is back on 12 

October for World Arthritis Day, with 

advice, support, adapted products. 

We’ll also have Tai Chi sessions and 

free health checks. 

If you want to get involved contact 

Claire Whetton, Community 

Development Officer on 

01753 590997 or 

claire.whetton@radian.co.uk 

pupils had worked on the project 

and the level of the involvement from 

the community. They were also very 

pleased to see the pupils’ pride in 

their city and the high quality of the 

artwork they produced. The Panel 

were delighted to be invited to their 

end of year art display and present 

their winner’s cheque. Well Done 

Sarum Academy… keep up the 

good work! 

It’s been a busy few months at 

Longwood Park, with a number of 

changes in the housing office. 

Sue Deans (Senior Housing Officer) 

left after 12 years and will be greatly 

missed for all the fantastic work that 

she has done on the estate with the 

board and residents. Laura Swain 

(Neighbourhood Officer) also left in 

August to go on maternity leave. 

Over the next few weeks and months 

you may notice some new staff 

faces on the estate. Debbie Playle 

(Area Housing Manager), Phil Rowe 

Puzzles & Kids zone 

Kid’s zone competition: 

Under the sea word search 

A V G E Z V M O P F S E 

J H M R E T S B O L R X 

H U J G C R A B I C L S 

T O C T O P U S E T A W 

C B T G R S E E M K R Y 

W P I G A H U A U R F R 

M W H A L E N W S A I I 

P D J U P A S E L H S L 

U R O E E L I E P S H N 

F E L L E H S D L S W B 

C Q E P L K R V S X W G 

OCTOPUS 

LOBSTER 

SHELL 

FISH 

CRAB 

EEL 

SHARK 

WHALE 

SEAWEED 

CORAL 

(Team Leader), Dan Wong (Housing 

Assistant), Cath Price (Community 

Team Leader) and Shabana Farooq 

(Community Development Officer) will 

all be at Longwood on a rota basis to 

support Colleen Garwood and Karen 

Hamilton to maintain the high levels 

of service. 

The office will continue to be open 

from 9am to 12pm, Monday 

to Friday, but if you need to see 

someone outside of those times 

please contact the team on 

01753 590995. 

Shabana and Cath are working on a 

number of community and resident 

activities at Longwood, including 

IT sessions, weekly drop-ins with 

shelter, and financial support and 

advice sessions. We are also 

working with residents to explore 

the possibility of setting up 

a Neighbourhood Watch group. 

We are also working with 

A2Dominion to explore options 

for delivering ladies only keep fit 

sessions at Langley Health Centre. 

To enter the competition, just complete the word 

search and fill in the form below. Send the finished 

word search to us via post or email. 

Name: ........................................................................... 

Age: ............................................................................... 

Phone Number: ............................................................. 

Email: ............................................................................. 

Address: ........................................................................ 

....................................................................................... 

....................................................................................... 

....................................................................................... 

Postcode: ....................................................................... 

The competition is open to anyone aged 16 and under. 

Entries must be received by 30 October 2016. Post them to R 

Magazine, Collins House, Bishopstoke Road, Eastleigh, SO50 6AD. 

Alternatively email your completed form and puzzle to rmag@ 

radian.co.uk. Winners will be contacted before the next edition. 

Competition winner! 

Thanks to everyone who entered the summer 2016 competition! 

We’re pleased to say that William, aged 5 from Southampton, 

won some Love2Shop vouchers to spend on some fab new toys 

and games. Congratulations William! 


Contact details: 

Address: 

Radian, Collins House, 

Bishopstoke Road, 

Eastleigh, Hampshire 

SO50 6AD 

Email: 

radiandirect@radian.co.uk 

Website: 

www.radian.co.uk 

Telephone: 

Radian Direct: 0300 123 1 567 

Monday-Friday: 8.30am to 5pm 

Thursday: 8.30am to 7pm 

(Closed 10am to 12.30pm on 

the first Wednesday of every 

month for training) Emergency 

out-of-hours number: 

0800 783 8937 

Scan here: 

Scan this QR code using a smartphone with a camera and a QR code 

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this code you’ll be sent to the Radian website! 

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