Debtfree Magazine Jan 2017


SA's Free Debt Counselling & Debt Review Magazine. This issue we talk about how the debt review process actually works. We also look at Nedbank V Jones and the latest industry news about DCRS.

South Africa’s debt counselling magazine





January 2017

What you can expect from Hyphen PDA:

• Increased Debt Counsellor Profitability

• Flawless Systems

• Meaningful Reporting

• Contented Consumers!

Chris van der Straaten,

Head: PDA

082 557 0437

Malcom Povey,

Head: Operations PDA

082 445 5604

Don’t expect to hear an endless amount

of “spin” around why things failed!.














The year sure has got off to a busy

start, with petrol prices going up,

electricity hikes looming, water getting

increasingly scarce, President Trump

causing all sorts of chaos (which has

been good for the Rand) and all those

tricky back to school costs.

A lot of people make new year’s

resolutions like: “this year I am going

to get out of debt”. What a great idea!

Sadly, as we know, following through

on new year’s resolutions can be a lot

harder than making them. Most people

fail by the end of the first month.

Well, if this year getting rid of debt is

one of the things in your life you would

like to tackle then, fortunately, we have

some helpful info for you about one of

the ways you may be able to do that.

In this issue, we discuss all the different

aspects of the debt review process. We

look at how to combat debt, what to do

when your debt is out of control, who

can help you and how the debt review

process works. We compare the NCT

and Court processes. We also compare

paying off your debts according to the

debt restructuring plan oneself with

paying via a PDA. The issue should give

you an idea of how the process works

and if it would be right for you. If you

are already under debt review, this

issue will remind you of what you have

been through and where you are in the

process at the moment. It will also help

you see the way ahead.

We also have some interesting industry

news to help you keep up to date and

we consider a recent court case which is

having an impact on the industry. That

and so much more. Time can slip by and

good intentions can fall by the wayside

if you don’t watch out. The key is to have

clear defined goals and identify steps

you need to take each month to achieve

them. We hope you enjoy the issue and

that the months that lie ahead bring you

closer to all your goals (including being

debt free).

don’t be a twit


Debtfree Magazine considers its sources reliable and verifies as

much information as possible. However, reporting inaccuracies

can occur, consequently readers using this information do so

at their own risk. Debtfree Magazine makes content available

with the understanding that the publisher is not rendering legal

services or financial advice. Although persons and companies

mentioned herein are believed to be reputable, neither

Debtfree Magazine nor any of its employees, sales executives

or contributors accept any responsibility whatsoever for their

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us by advertisers which does not necessarily reflect the views

and opinions of the Debtfree Magazine team. No person,

organization or party can copy or re-produce the content

on this site and/or magazine or any part of this publication

without a written consent from the editors’ panel and the

author of the content, as applicable. Debtfree Magazine,

authors and contributors reserve their rights with regards to

copyright of their work.

South Africa’s

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Worrying About Debt

what will

it cost?

debt review



cp’S love

debt review



Worrying About Your

Debt Is Killing You

Scientists tell us that stress leads to all sorts of health issues

and is incredibly bad for you. If you owe people money that

you are struggling to repay each month, then you know

all about that. Sleepless nights, a feeling of dread and even

panic attacks are common among those with debt.

Stress about debt can also make you

more likely to fight with family and

friends. Debt stress has also been

shown to reduce workers productivity

which puts your job at risk. All in all,

debt stress is just plain bad for you.

But if you have debt and are struggling

to repay it each month you might

wonder what can be done about it?

A lot of people hesitate to make

needed changes even when they see

a problem getting worse and worse.

This can be true of people struggling

with debt. Many people with debt

mistakenly think that the answer to

their situation is another loan. More

borrowed money to throw at the debt

problems you already have. This is a

huge mistake!

Ask yourself:

Can you dig your

way out of a hole?

It is much better to reduce your spending

by making big changes and also to try

earn more and focus on getting rid of

your debt. If you have already reduced

your spending and can’t earn more, but

still struggle to repay your creditors,

then the good news is that you still

have options which can help – like debt


Getting rid of your debt will help you

relieve the stress that is so bad for you

and for your family. Less debt means

less stress. Less stress means you can

look forward to waking up each day

and going to work, spending time with

your family and friends.

If you are experiencing debt stress, then

now is the time to act. Don’t waste time.

Start your journey to living a debt free

life. You will find it brings great peace

of mind.

Ways To Reduce Your Debt

Credit is a useful tool which consumers use to improve their lives and build

long term wealth for their families. However in the present economy it is

possible that your debts can start to mount up and put a lot of stress on you.

Like so many other things in life, you need to plan and work at dealing with

your debt obligations to get the best results.


Know What You Owe

Make a list of all your debts, list them

from smallest to largest.

Make a Debt Repayment Plan

For quick victories pay off your

smallest debts first; To save the most

over time, pay off your highest interest

rate debts first.

Life is about more than just money

If you are experiencing debt stress, talk

to your credit providers. Reasonable

credit providers, like ABSA, will try to

work with you to make a plan that

works for you.

Never skip debt repayments!

Reduce your monthly household


Shop wisely, make a list before going

to the shop, compare prices and

watch for good deals.

Try to earn a little more and

pay a little more

If you are able to repay a few extra

Rand toward any of your debts each

month this will add up, saving you a lot

over time.

Get Help Sooner Rather Than Later

If you have tried to reduce your

spending and repay your debts on

your own but are still struggling,

why not talk to a professional NCR

registered Debt Counsellor?

“At ABSA we want to help our clients deal with their debt

obligations in a responsible way. We create banking that

suits you”. - Tejal Desai – ABSA Debt Review Manager

Credit ProteCtion – debt review

SuRe SuRe

Applied to go under debt review?

Restructuring your monthly expenses?

why not insure all your accounts on the one Credit Protection?

Credit ProteCtion Credit ProteCtion – debt review – debt review

Applied we will to go contribute under Applied debt towards to review? go under your debt accounts review? in the event of the following:

Restructuring your Restructuring monthly expenses? your monthly expenses?

why • not death insure – why all we your settle not accounts insure the account all on your the accounts one Credit on the Protection? one Credit Protection?

• temporary disability – we pay the Debt Review payment

we will contribute for 6 months we towards will contribute your accounts towards in your the event accounts of the in following: the event of the following:

• Permanent disability – we settle the account

• death • Critical – we settle • illness the death account –– we settle the account

• temporary • retrenchment disability • temporary – we we pay pay disability the the Debt Debt – Review we pay payment the Debt Review payment

for 6 months for 6 months

Review payment for up to 9 months

• Permanent disability • Permanent – we settle disability the account – we settle the account

• Critical illness • – we Critical settle illness the account – we settle the account

• retrenchment At a rate of R • – 2.95 we retrenchment pay per the R1000, Debt – our we pay the Debt

Review rates are payment among for Review up the to best 9 payment months and our for up to 9 months

benefit structure is the best in the

At a rate market. of R 2.95 At per a R1000, rate of R our 2.95 per R1000, our

rates are among the rates best are and among our the best and our

benefit structure is benefit the best structure in the is the best in the

market. market.

ContACt one oR youR

debt Counsellor!

ContACt 0861 one 266 562 oR ContACt youR one oR youR


Counsellor! debt Counsellor!

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sam Haasbroek:

082 550 7294

sam Haasbroek: sam Haasbroek:

082 550 7294 082 550 7294

marijke wessels:

marijke 082 729 wessels: 3833 marijke wessels:

082 729

3833 082 729 3833

terms & Conditions aPPly

terms & Conditions terms aPPly & Conditions aPPly

ONE Insurance ONE Insurance Underwriting Underwriting Managers ONE Insurance (PTY) Managers LTD Underwriting Reg (PTY) No. 1996/008987/07

LTD Managers Reg No. (PTY) 1996/008987/07

LTD Reg No. 1996/008987/07

Underwritten by:

Authorised Financial Services Provider Authorised FSP8783 Financial VAT No. Services 4370160501 Provider FSP8783 VAT No. 4370160501

Authorised Financial Services Provider FSP8783 VAT No. 4370160501

Underwritten Underwritten by: by:

A Member of A Member of A member of the A member of Group the Group

A Member of A member of the Group

























Consumer education is vital for debt review success!

Be sure to read Debtfree Magazine every month.

~ The Professor

Good Debt Counsellor

VS Bad Debt Counsellor

Finding the right company to help you get out of debt is important. Like any

professional service, you want the best person for the job - someone who you can

easily talk to and someone who is good at doing their job.

Good Debt Counsellor

Displays their NCR issued Debt Counsellor Registration Certificate

Has a physical office you can visit

Does not ask for money up front

Does not make unrealistic promises

Takes time to advise you on your monthly budgeting

Explains the process in detail

Provides you with material on the process to help you understand &


Balances the needs of the consumer with credit providers

You particularly want someone who is trustworthy and legitimate. A lot of dodgy firms

out there tell you they can help with your debt through what they call ‘mediation’. The

problem is that mediation offers no legal protection unlike debt review. Be careful of

these debt mediators and any firm who tries to offer you another loan or offers to use

credit to ‘consolidate’ your debt. You know you can’t afford more debt, so don’t go down

that road. You want less debt, not more.

Your goal should be to pay off the debt you already have, in the fastest possible way. If

you want to pay off your debt in a reasonable and responsible manner every month, then

you want to find a NCR registered, professional Debt Counsellor.

Bad Debt Counsellor

Does not display their NCR Registration Certificate

Never wants you at their office

Always makes you deal with staff members and not themselves

Asks for payment before doing any work

Tells you to pay money into their bank account rather than via a PDA

Tells you that you can skip payments at the start of the process

Implies they control the whole process and not the courts

Just tells you the debt repayment figure but offers no budgeting advice

Has no service contract

Why Credit Providers

Love Debt Review

All credit providers hope that their clients will be able to make their debt

repayments in full and on time every month but they also realize that this is not

always going to be possible. A lot of energy and expense goes into collecting

outstanding debts. Credit providers are always looking for ways to speed up

collections and reduce the cost and stress to all parties. This is why debt review

is such a great solution.


No More Unrealistic Promises

Realistic repayment plans mean no

more making promises you know you

won’t be able to keep.

Realistic repayment plans means credit

providers can plan their cash flow

better themselves.

No More Missed Payments

Missing payments means that extra

fees, charges and interest is added

onto your debt each month.

Consistent repayments mean that a

debt is being serviced well and reliably.

Helping Clients

Good budgeting advice ensures you

will be able to cover all your basic

needs, which reduces stress and also

ensures debts are paid faster.

Happy clients are at work more

regularly; earn more, pay debt faster

and will stay the creditor for many

years to come.


Consumer consults

a Debt Counsellor

Credit Providers supply

information on all debts

Credit Providers

agree or make

counter proposals

Court documents are created

including the plan and responses

The court considers the plan and

responses and makes a court order

The PDA provides


The time comes when the

consumer can leave debt

review or all debt is settled

The consumer can begin to use

credit again if they want
















A new monthly budget

is made which covers all

basic needs

A new repayment plan is made

and sent to the creditors

The consumer starts to pay

the new reduced monthly

amount via a PDA

The consumer signs a

confirmatory affidavit

for the court

The consumer pays

every month

Smaller debts paid off making more

funds available for bigger debts

A clearance certificate is

issued & credit bureaus


What Will It Cost?

With any professional service, it is reasonable to expect that professional fees will have

to be paid. This is very true with Debt Review.

Debt Counsellors commonly make use of commonly agreed industry fees* along with

suggestions from the National Credit Regulator to price their services. The costs for debt

review are not very high, as the idea is to help debt stressed consumers get out of debt

as soon as possible, not to make more expenses for consumers. The fees involved are

built into each consumer’s debt repayment plan and is based on how much they end up

repaying each month toward their debt. This means that the repayments are simply part

of what consumers repay each month not over and above that amount.

“The reasonable cost of a debt review is quickly outstripped by the

savings on credit account fees and charges that consumers receive.

With consensual interest rate reductions under debt review becoming

the norm, the long term financial benefit to consumers can run into

the thousands of Rands” Sebastien Alexanderson, Debt Counsellor

The industry has set up a fee structure which makes allowance for consumers who have

less money and repay less toward their debt each month, to pay their Debt Counsellor

a smaller amount in professional fees. Even those consumers, who have more and

eventually pay a higher amount toward their debt because they can afford to do so,

benefit from agreed caps on fees. Let’s look at some examples of what debt review might

cost a consumer or a couple. Couples make a joint application and don’t have to pay two

sets of fees.

Being able to cover all your basic needs at home removes a huge amount of stress from

your life. Debt review budgets help reduce any wasting of funds that can go towards

your debts.

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688


Scenario 1

Original monthly

debt repayment obligation:


Scenario 2

Original monthly

debt repayment obligation:

R10 000

Scenario 3

Original monthly

debt repayment


R20 000

Restructured Debt Review

Repayment Amount:


Application Fee: R50

Debt Counsellors

Professional Restructuring

Fee (Once off in Month 1)


Monthly After Care Fee

(from month 2 onwards):

R100 (5% of the repayment

amount for 24 months

then reducing to 3%)

Restructured Debt Review

Repayment Amount:

R4 000

Application Fee: R50

Debt Counsellors

Professional Restructuring

Fee (Once off in Month 1)


Monthly After Care Fee

(from month 2 onwards):

R200 (5% of the repayment

amount for 24 months

then reducing to 3%)

Restructured Debt Review

Repayment Amount:


Application Fee: R50

Debt Counsellors

Professional Restructuring

Fee (Once off in Month 1)

R6000 – Fee cap reached

Monthly After Care Fee

(from month 2 onwards):

R400 – Fee cap reached

(5% of the repayment

amount for 24 months

then reducing to 3%)

Fee if restructuring consumer’s budget allows for full original debt repayment each

month: R300 (also known as a rejection fee, since further debt counselling is not needed)

Legal Fees: Varies. Debt review matters go either to court or tribunal.

Cost can apply and are disclosed to consumers in advance.

NOTE: V.A.T May be applied by the Debt Counselling Firm to Fees.

*This article uses standard industry agreed fees which are correct at time of printing. These fees are currently

not regulated or legislated. Fees are subject to change by amendment to the NCA or new regulations from

the DTI. Consult your local Debt Counsellor for the current fee structure. Debt restructuring figures shown are

for example only and do not relate to a specific case. They do not constitute a guarantee in the case of a new

application. Each individual’s fees are determined by their Debt Counsellor based on their specific situation and

repayment plan in accordance with published regulations.

Debt Review Offers Legal Protection

Have you ever had the situation where you make an arrangement with a creditor to pay

them back a smaller amount and feel relieved when they agree, only to have a different

person from the same creditor call weeks later and demand a different repayment

arrangement? It can be frustrating to keep getting these calls and to never have clarity on

exactly what the creditors are happy with or not. You constantly worry that somewhere,

one of your credit providers is starting to take legal action against you and might send

you a summons any day. That is very stressful.

With debt review that is not the case. Debt Review and Debt Counselling is part of a legal

process of restructuring your debt. What this means is that because every debt review

matter goes before a judge, magistrate or tribunal, you get finality and the protection of

a court order. The restructuring plan is set out in a court order. That court order means

that credit providers can’t later change their mind and try sue you. The matter has already

been finalised in court.

Magistrates CourT

Can hear all types of debt review matters

Cost vary depending on how long the court matter takes

Can issue a binding court order, restructuring debt repayments

even if some creditors don’t cooperate

Some courts can delay the process unnecessarily or are still

unfamiliar with the process

Generally shorter waiting times

Since debt review is a legal process, you will probably also need some legal help from an

attorney or from the Debt Counsellor to get the court papers and court order in place.

There are small costs associated with the legal side of things that are built into the process

but these small costs are worth the peace of mind of knowing you have a real solution in

place that everyone has to stick to.

Debt Review matters can be dealt with by either your local Magistrates Court or in some

cases by the National Consumer Tribunal (NCT). In either case, your Debt Counsellor will

need you to sign an ‘affidavit’ which is a legal document that simply shows that you agree

with the repayment plan and really want to pay off your debt through debt review. Most

of the time that means you will not actually have to go to the court itself and these papers

can talk for you. Ask your Debt Counsellor about what your local Magistrates prefer: You

being there in person to say you agree or just these papers.

National Consumer Tribunal

Can only hear certain types of debt review matters

Less fees

Can only grant a binding order restructuring debt repayments

if everyone is happy with the repayment plan

Aim to resolve filing issues and make applications work

Can sometimes take longer - depending on the NCT workload

Paying The Debt

Since the amendments to the National Credit Act, consumers

can choose one of two ways to repay their debts while in debt

review. An organized consumer who doesn’t mind the risk

and effort it takes, can pay each credit provider themselves

according to the Debt Counsellor’s plan.



More work for you

Lots of different payment to different accounts

Accounts get different amounts each month

according to the plan.

You have more control

You have to be excellent at keeping records

You pay normal banking costs to make payments

You carry the risk of making mistakes

Alternatively, if the consumer wants convenience and less risk,

they can make use of a NCR registered Payment Distribution

Agency (PDA). PDAs are an important part of the National

Credit Act. Your Debt Counsellor may advise you on what they

feel is best for you.

Paying Via A

Payment Distribution Agency

Less work for you

One payment

One amount each month to the same account

You have to rely on the PDA

The PDA tracks everything

You pay the PDA a small fee each month

The PDAs carry insurance against mistakes




For daily debt counselling news in 3 minutes or less visit

DCRS Floundering

The industry holds its breath as the under

promoted DCRS system possibly runs

out of funding and support this month.

The DCRS computer programme is a

way for Debt Counsellors to negotiate

with credit providers at the push of a

button. The computer system works out

if it likes the amount of money set aside

out of the consumer’s budget and then

takes what is left and applies several

internal rules to work out how credit

providers agree they are prepared to be

repaid. The computer system has faced

innumerable problems over the years

one of which is the high price of looking

after it every month. While many larger

Debt Counselling firms enjoy using the

system it was never promoted among

Debt Counsellors and that led to poor

uptake by smaller firms. This somewhat

defeated the purpose of the system and

resulted in no lessening of workload

for credit providers (who had serious

trust issues about the system anyway).

Recently some of the banks have been

threatening to cut funding for the

system and at least one of the banks has

already done so. Though they like the

rules, paying for a black box - which was

not making their life easier and cheaper

- just doesn’t seem to appeal to anyone.

Despite the NCR coming out strongly

in support of this particular computer

programme and a lot of complaining

about Debt Counsellors not using the

system during 2016, even then no

promotion of the system took place.

Now with funding drying up, it looks

like DCRS could be in serious trouble.

It is a cause for concern for many credit

providers and Debt Counsellors alike.

The NCR seem desperate however to

keep the credit provider system alive, for

some reason and have been scrambling

to get someone to host it and pay the

ongoing costs. The NCR recently sent

out a suitably vague circular to the effect

that they are looking for someone to foot

the bill but have not yet found anyone

to do so. The major credit providers

indicate that they will still accept and

consider proposals made along the

rules embedded in DCRS going forward

since they helped formulate them.

The concern is that they may begin to

differ on future rule changes which will

lead to more inconsistency and longer


turnaround times. Fortunately, for

now many Debt Counsellors have Excel

spreadsheets or other programmes

which reproduce the DCRS proposal

rules and the PDAs have software in

place that can duplicate the DCRS rules,

as they stand at present. All that is clear

is that the future of DCRS is presently


Eastern Cape Court Says No

To Debt Review Declarator

After the success of the Rijkheer

Declaratory Order in the North Gauteng

courts and the positive benefits and

clarity this brought to the process, the

firm of attorneys (Jordaans Rijkheer &

Partners) began to bring the matter

before courts in other parts of the

country. This would allow those courts

to issue matching Declaratory orders

which would then hopefully smooth

the way for debt review in those areas.

Despite almost a decade of hearing

debt review court cases, it is amazing

that many courts still are inconsistent in

how they deal with debt review cases.

This means that Debt Counsellors and

attorneys have to adjust how they draft

and present papers in different court

rooms around the country. That can be

very taxing and can cause unnecessary

delays for consumers and credit

providers who would like to get clarity

on their matters.

Recently, the matter was put before

court in the Free State and once again

a Declaratory Order was issued copying

the Gauteng ruling. When the matter

was taken before the High Court in the

Eastern Cape however things did not

turn out as expected. The Eastern Cape

High Court first had to decide whether

the Attorneys can actually bring an

application for a Declaratory Order. What

they were questioning was if the firm

of attorneys was evolved enough and

had enough of a vested interest in the

process that they had the legal right to

make a request for a Declaratory Order.

After looking at several legal precedents

their ruling was that the attorneys did

not. As such the matter was dismissed.

This doesn’t mean that the court

disagrees with the requests and items

in the application but merely that they

feel someone else (another ‘interested

person’) would be better suited to bring

such a request.

For daily debt

counselling news in 3

minutes or less visit


SA’s Favourite

Coming To A Close

Over the last few weeks consumers have

been able to cast their votes online for

their favourite Debt Counselling firms.

Also out for the public to vote on, was

their favourite Payment Distribution

Agency or PDA. Recently, consumers,

Debt Counsellors, attorneys and those

working at Payment Distribution

Agencies have been able to start to

vote for their favourite service providers

among credit providers. The aim of

the online voting process among our

readership is to see who makes emough

of an impression on their clients and

those they work with that these people

will actually spend a minute to click on

the poll and vote for these firms. In these

busy times getting anyone to take some

time and vote for you in exchange for

nothing in return means a lot. The voting

period is almost over and will close early

in February 2017. Once the votes are in

the winners will be announced on the website. The

winners will be able to proudly identify

themselves as SA’s Favourite Debt

Counsellor in their area (or PDA or CP).

don’t be a twit

What is Reckless Credit?

What happens when a credit provider gives credit to a person who does not

understand what is required of them or that can never realistically repay that debt

on time? Did you know that courts have the power to write off such debts because

they are granted recklessly?

“If a credit provider gives a consumer money, knowing that they will probably not be

able to repay the money as agreed, then that is reckless”

- Annienne Nel of Consumer Debt Support

We asked reckless credit expert, Debt Counsellor Annienne Nel of Consumer Debt

Support, who is well known for going that extra mile for her clients, about when credit

might be reckless and what can happen as a result.

What can happen if a credit provider gives a consumer credit recklessly?

A court can decide to either, make the reckless credit provider wait till after all other

debt is repaid before they receive a cent or as we have seen in many cases, the court

can even say that the debt does not have to be paid at all, ever.

What if a consumer doesn’t put every single piece of information on a credit

application? Does that mean that the credit can never be reckless?

Consumers are only required to fully and truthfully answer the requests for information

that credit providers put to them. In other words, if credit providers don’t request

certain pertinent information from consumers, there is no legal duty on consumers to

disclose that information. Credit providers are experts at financial matters and their staff

are very well trained. They use very sophisticated computer programmes to figure out

what a consumer can and can’t afford.

It is Reckless Credit When:

The consumer didn’t get a quotation of what the credit will cost them

The consumer did not understand the documents shown about the credit

The consumer can’t read the language of the documents about the credit

The credit provider knew the consumer couldn’t afford to repay the credit

There are illegal requirements in the contract documents


Mind Shifting to

Re-shape Lives

Over-indebtedness affects close to 50% of credit-active South Africans,

based on the latest Credit Bureau Monitor report Q2 2016. Compounding

this are the recent economic and political factors that have kept South

Africa teetering on the precipice of a downgrade. International credit

rating agencies have not only played a role in the weakening of the rand

but have also contributed to job losses, fuel and food price increases.

Over-indebtedness affects close to 50%

of credit-active South Africans, based on

the latest Credit Bureau Monitor report

Q2 2016. Compounding this are the

recent economic and political factors

that have kept South Africa teetering

on the precipice of a downgrade.

International credit rating agencies have

not only played a role in the weakening

of the rand but have also contributed to

job losses, fuel and food price increases.

Mix these issues together and you have

a perfect recipe for a nation that is

struggling to make ends meet against a

backdrop of poor economic growth.

The most recent Credit Bureau Monitor

Report reveals the extent to which

consumers are struggling. The number

of consumers with impaired records

stand at 9.67 million an increase of 124

000 from the previous quarter. Impaired

accounts increased to 20.24 million an

increase of 314 000 quarter on quarter.

Consumers are often caught unawares

particularly in the face of political and

economic factors. The attraction of

instant gratification combined with

poor financial literacy and budgeting

skills means that people plan poorly and

as a result do not have extra disposable

money to address interest rate hikes and

increases in the cost of living.

By the time consumers approach a

debt counsellor they are already deeply

trapped in the snares of debt. However,

it is at this stage that a crucial and

significant opportunity arises for debt

counsellors. Over-indebted individuals

have dreams that extend beyond the

debt review lifecycle. With each overindebted

individual lies the opportunity

not only to assist in the management

of the debt but additionally to lead the

person towards financial stability and

wealth creation.

In order to lead people in this direction

Debt Counsellors need to build trust

through continued engagement.

Ideally, you should look at the ‘multiple

touch-points’ that present themselves

during the debt review lifecycle. At these

‘touch-points’ identify ways in which

you can listen, educate, build credibility

and provide the financial advice needed

to retain your clients.

Debt Counsellors have the opportunity

to become the long-term financial

advisors and planners that South

Africans need. It’s a mind shift from debt

management to wealth creation. Tough

economic times, call for innovative

thinking, which will lead towards longterm

economic upliftment.

IN A NUTSHELL is brought you by the DCM Business Partnership Programme, designed to

support debt counsellors and consumers during the debt review process, in collaboration with

the National Payment Distribution Agency (NPDA). For help, contact the NPDA on 0861 628 628.

If you have suggestions for topics that you would like covered in future, please email

Debt Review Awards Winner 2014 and 2015:

NPDA: Payment Distribution; Client & Customer Service; Industry Support & Engagement

Care Premier: Debt Counselling Software

Professional Debt

Counselling Attorneys

Tel: 021 872 1968



Debt Free

The debt review process is very useful when

times are tough and you cannot afford to

pay each creditor what they are owed every

month. Debt review makes it possible to

repay a reasonable amount every month to

help reduce your debt bit by bit. The goal

of every debt review is to pay up the debt

and become debt free. This means that

a consumer can then re-enter the credit

market with a clean slate, better equipped

to manage their future credit use.

Some people are able to leave the debt

review process after a short time because

they begin to earn more money. This

means they no longer need debt review.

With the help of their debt counsellor they

make arrangements with all their creditors

to resume normal payments and credit use.

Other consumers are, over time, able

to repay their debts according to the

debt counsellor’s plan and court order

and eventually pay up all their debts.

They are then also debt free. Either way,

whether ending early or according to the

plan, the debt counsellor will help the

consumer with the appropriate paperwork

perhaps including a clearance certificate

which shows which debts are paid. This

information is also updated at the credit

bureaus, who then remove any relevant

information about the consumer’s debt

review and debts.

Getting out of debt is a big deal. Very few

people are able to say they are debt free.

By sticking to the debt counsellor’s plan

and never missing payments, consumers

will be able to use the debt review process

to not only repay their debts but learn to

better manage their finances. This training

helps them to build a better financial future

for themselves and their family.

don’t be a twit




Communication is well defined as “the imparting or exchanging of information by

speaking, writing, or using some other medium.” Debt Counsellors are independent

intermediaries, trying to find a good solution for a difficult situation. Because the Debt

Counsellor is in the middle, excellent communication with both Consumers and Credit

Providers is of paramount importance. Let’s have a look at all of the different ways and

times that Maximus makes communication easy:


Before you can communicate with a lead you need to know about them. For companies

using an acquired leads strategy, Maximus provides users with a comprehensive Leads

Management System. This system enhances communication by providing:

• Inbound lead referral by uploading list or by host to host communication.

• Capability to email or sms leads. All communications are recorded in the system.

• Call recording of all outbound calls using the Teleforge add-in.

Of course, the sms, email and telephone capabilities are there throughout the system

and are available for the Consumer’s life with the Debt Counsellor.


From the time that the Debt Counsellor accepts the case and sends out the Form 17.1,

Maximus communicates with the consumer via SMS and e-mail, informing him or her

of the progress of their case. For example, when proposals are sent, Maximus lets the

Consumer know that the Proposal has been sent. In the latest enhancements, Maximus

also provides Debt Counsellors the opportunity to communicate by SMS or in beautiful,

rich HTML e-mail to any group or all of their customers with just a few clicks. The system

provides a good stock of standard SMS and e-mail communication templates and Debt

Counsellors can create their own exclusive templates.


Maximus automatically sends out all of the forms and proposals that are required to

complete the Debt Review Process. Statutory and Task Team forms go without saying,

but because Maximus is written by and for Debt Counsellors, there are extra documents

that can be sent at a click. Some of these are:

• Form 17.5: Announces to Credit Providers that Negotiations are over and that the

matter is proceeding to the Court or Tribunal.

• Form 17.6: A General Notice to Credit Providers that can be used, for instance, if the

Consumer is deceased.

• Reckless Credit Letter: Used when reckless credit is suspected to request further

documentation from the Credit Provider

• Termination Response letter

...and many more.

As if this is not enough, with the latest enhancements, just as can be done for the Consumer,

Maximus enables Debt Counsellors to create their own templates to communicate

specific messages to Credit Providers.


Maximus helps the Debt Counsellor to report to the NCR by producing the NCR reports

for the Debt Counsellor on a quarterly basis. All that the Debt Counsellor must add to the

report is his or her Reckless matters and a signature. Snap! Form 42 done in 10 minutes.


Maximus users are the reason that Maximus exists, and the Maximus team is available to

help in whatever way necessary for the Debt Counsellor and their unique circumstance.

Every single query or request for assistance is carefully logged and followed up on.

Communication is by e-mail or phone, and Maximus users consistently rate the team

around 95% for customer satisfaction. The team use TeamViewer to assist the user

with their query, whilst training them at the same time. Maximus provides users with

excellent manuals and training, all with the aim of empowering the Debt Counsellor to

Communicate both effectively and efficiently with all of their stakeholders.

Next month we look at the information

you need to run a successful practice.

Contact Maximus on 011 451 0041

Debt Counsellors Associations

Announcement Board

The First NEC meeting will be held on

Tuesday the 7th February 2017

Regional Meetings

Western Cape 21/02/2017

Kwa-Zulu Natal 16/02/2017

Freestate 10/07/2017

FNB has been checkmated in Court:

The Date of the DCASA Annual Conference is

Wednesday the 16th August 2017

1. The Executive committee will hold its first

meeting by end of March 2017

2. The main focus in 2017 is on ensuring that all

BDCF members comply with all legislation,

regulations and conditions of registration.

3. Our communication channels will be

strengthened to enhance accessibility by


4. Special projects will be launched around April

in areas such as Incapacitation or death of DCs,

usage of PDAs by consumers, as well as fees.

5. Members and supporters will be fully engaged

when the projects are launched to ensure

maximum input and participation.

We wish all Debt Counsellors the best for 2017!

Our Annual General Meeting will be held on 9th

February 2017 in the Western Cape. Check the

Facebook group for all the details on how to link

in if you are not in the Western Cape.




We are confident that 2017 is going to be a good year for our members. Sadly, it looks

like it is going to be a tough year for consumers. Fortunately, we will be there to help

consumers through the rough road ahead. This year there are a number of important

developments coming for the industry and we plan to contribute as an association as

much as possible. We encourage our members to continue to make good use of the

Facebook group, to attend and host local meetings and we wish all our members the

best for 2017.

Annual General Meeting

We look forward to holding our AGM on the 9th of February. The AGM will be held in

Cape Town this year. All members are welcome to attend.

We will have the chance to discuss the last 12 months as well as the year that lies ahead.

We will also get the chance to discuss the various roles on the NEC and other teams who

will concentrate on certain key issues this year.

Members who are from further afield will be able to log into the meeting online. Please

check on the AllProDC Facebook page for more details at the start of next week on how

to do that. It is fairly easy and can be done from your computer or other internet active



We plan to correspond and meet with the National Credit Regulator in regard to CIF

participation and the issues surrounding CIF which we raised last year when the boycott

began. It is our goal to find solutions with the regulator rather than get stuck at an impasse.

Once the AGM has been held we will be able to approach this with fresh determination

and a clear agenda from all our members.


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‘’ I was pleasantly surprised by our experience and changeover to Finwise. The

new system is intuitive and easy to understand.‘’

Debt Counsellor Eastern Cape

‘’ I’ve found the Finwise system to be very useful. I’m new in the debt counselling

field, I managed to find my way around the system as it is very user-friendly. The

training manuals provided are also helpful and informative.’’

Debt Counsellor Gauteng


Various things like good financial management and quality products are vital to run a

successful business. Human capital, however, is the driving force in any business and

can make or break a business. Looking at successful businesses, they are high energy

and the staff are passionate, motivated and believe in the business objectives. The

‘’go-getters’’ see opportunities in every situation and when interacting with clients,

they instill trust with the positive image they deliver about the organizations they work

for. Persons with a ‘’can do’’ attitude are needed in all walks of life, the ones who say

yes to change because change means growth. What kind of business leader or person

are you? Challenge yourself to be a go-getter with a can do attitude and align your

company with businesses practicing the same good conduct.

Some Qualities of the ‘’Go-Getter’’

• The go-getter attitude does not hesitate; he/she thinks, when do I start?

• The go-getter attitude does not ponder whether he/she can, they know they can

get it done with collaboration and action.

• The go-getter believes in him/herself, and the company. He/she believes in the

times ahead and wants to be a key part of it.

• The go-getter sees continual change as a recurrent opportunity.

• The go-getter only knows one way of doing and living: with bravery,

self-assurance, passion and integrity.

Why settle for less? DC Partner is positively orientated towards change, growth, industry

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Nedbank V Jones

Did this case change Debt Review forever?

Every now and then a court case comes along that changes the way that debt

review is done. For example, back in 2009, when chaos ruled in the industry, the

NCR went to court and asked for a Declaratory Order to find out if matters had

to go to court or not. The ruling came back and said: Yes, debt review matters

must go to court (at some point). The ruling also helped organize the process

somewhat. There have also been supreme court rulings about the process which

made everyone start doing things in a different way. Now an interesting ruling in a

Nedbank matter has some people saying that the whole way debt review has been

done over the last few years was wrong.

One of the things that happened in this case, is that the court made an order that

says courts must not issue orders which change the interest rate on debts since

that is not one of the powers given courts by the National Credit Act. The ruling

also said that no court orders can be issued where the monthly repayment does

not cover the interest portion of a credit account since it doesn’t meet the purposes

of the NCA (eventual satisfaction of a debt).

‘immediately people have called

this ruling into question’

Now, immediately people have called this ruling into question. For example: Does

allowing a debt to grow to be limited by NCA Section 103(5) not meet the purpose

of the Act? If Section 103(5) of the Act is an integral portion of the Act (this is the

section that only allows a debt to double if you miss payments) then allowing

payments less than the interest portion would not conflict with the purpose of the

Act. Would it?

Regarding rearrangement of a debt with reference to the interest portion -The

question is: can two responsible parties to an agreement not agree to a reduction

or change to that agreement? Part of the issue here might be that perhaps the

original agreement is not ever actually amended and some creditors see the debt

review court order as sitting separate to the original agreement.

Some Debt Counsellors are worried that every court order ever issued is invalid

and that consumers are at risk. They worry that Nedbank may now go and undo

any court order where an interest rate was changed for any reason.

We Asked Nedbank

Debtfree Magazine spoke to Nedbank and asked them (1) why they took the matter

on and (2) what they hoped to accomplish? The answers may not be what you


DF: What is Nedbank Debt Review Department’s intention toward interest rate

reductions? Do you have any problems with agreeing to changed rates (for

example through DCRS)?

Nedbank: Nedbank Ltd is committed to responsible debt counselling and, as one

of the main signatories, remains steadfast in our commitment to the Task Team

agreement. It has always been our position that, in many circumstances, the

relief afforded in terms of the National Credit Act, 2005 does not always provide

sufficient assistance to our over-indebted clients. For this reason, within industry

agreed standards, Nedbank Ltd continues to grant interest rate concessions and

has no plans to discontinue this practice.

DF: Would you like to comment on the Jones ruling and the intent behind

the matter?

Nedbank: There were two reasons behind the bringing of the Jones application.

The first reason is that there are a few Magistrates’ Courts that are of the view that a

debt review order cannot be rescinded or varied. This is patently incorrect in terms

of the rules of the Magistrates’ Court Act and is something that has plagued not

only Credit Providers but Debt Counsellors and Consumers alike.

The second reason for bringing the Jones application was to address the practice

of unreasonable proposals. Anyone who has been in the industry for any length

of time will know that there was general confusion in the early years and many

of the re-arrangement proposals and court orders did not make any economic

sense. By and large, the industry has developed and grown and, with the buy-in

and interaction of all the industry role players, we have all matured and improved

the way that we handle debt review matters.

There do, however, remain a few pockets of resistance within the industry. We

cannot force parties to negotiate in good faith or to adhere to industry standards,

they always have the recourse to the Courts who then have to adjudicate the merits

of the proposal placed before the Court. Our intention behind bringing the Jones

application was to ensure that the Courts who adjudicate on these matters have a

clear understanding of what their powers are with regard to debt review matters.

Specifically, many industry parties have been concerned about the practice of

reducing interest rateswithout Credit Provider’s consent, fixing interest rates,

particularly on bonds, for unreasonably long periods of time and ordering the

client to pay unreasonable installments that do not even cover the monthly interest

due on the credit agreement. These practices very often lead clients into a worse

financial position than what they were at the time that they entered into the debt

review process.

DF: So, do you feel that rates can be reduced at all?

Nedbank: There appears to be a view in certain Courts, following the Norris and

Jones judgments, that debt review orders cannot be granted where the Credit

Provider has agreed to the reduction in the interest rate. We respectfully disagree

with this position. We do not believe that courts should be making orders in respect

of interest rates in any shape or form. If a Credit Provider agrees to a reduction of

the interest rate, that is an agreement between the parties and the Court can note

that such agreement exists but it is not for the Court to adjudicate the issue of

interest. Where the Credit Provider and the other parties have not entered into a rearrangement

agreement, the contractual interest rate will apply and a reasonable

instalment to solve the debt must be offered.

‘Nedbank Ltd would like to assure our clients and all industry role players that we

remain dedicated to assisting our clients to lighten the burden of financial distress.’

Nedbank Ltd would like to assure our clients and all industry role players that we

remain dedicated to assisting our clients to lighten the burden of financial distress.

Not only do we pro-actively support and encourage debt counselling for clients

who can benefit from this process but we also have numerous other projects and

programmes aimed at ensuring the financial well-being of our clients. Our resolve

to support our clients through times of financial difficulty and our commitment to

the debt review process remains unchanged.

The Real Issues

So, it seems that Nedbank’s real issue was where courts had changed interest rates

without Nedbank agreeing to do so, like in the Jones matter when the original

court order was granted. Where they do agree actually to changing the interest

rates, they have no problem whatsoever. They say that, while the NCA doesn’t

say a Magistrate can just change interest rates by themselves, it is possible for two

parties to make an agreement. This agreement can be ‘noted’ in the court order

but not specifically ordered.

For example, it might be shown on a list showing the repayment plan from the

Debt Counsellor. They don’t feel a court can rule on anything about interest rates or

refuse to rule because interest rates changes are shown. They want courts to stick

to ordering the changes allowed in the NCA and operating according to normal

MCA rules otherwise.

‘It does however, show that Nedbank do not

intend to go and try undo every court order

issued since 2009 which features an interest rate

change agreement.’

So, Nedbank see a clear difference between (a) making an order to change rates

and (b) simply making a note that the parties have agreed to do so. Is this just a

case of semantics? Perhaps. It does however, show that Nedbank do not intend to

go and try undo every court order issued since 2009 which features an interest rate

change agreement. Some say the simple solution is to not mention the interest

rate in the prayers and to simply show the agreed repayment amount and term of

repayments. The interest rates can be sorted out in the background between both


The big question is, despite what Nedbank think: Does this court case mean that

all previous debt review court orders where changes to interest rates were ‘noted’

are invalid? We will soon see what happens and if many magistrates feel that this is

the case, then this matter may have to be elevated to even higher courts for further

clarification. Already courts in the Western Cape have started to reject applications

based on this ruling and though still isolated, this is troubling. This matter may call

for the NCR and other parties, like the Debt Counsellors associations, involvement

in a hurry in order to protect the hundreds of thousands of consumers involved.

All professionals have professional indemnity if the unforeseen

happens. Do you as a professional Debt Counselor have

professional indemnity as stipulated by the ethical code?

contact us today for more information

086 111 2882

Telephone 0861 112 882 Facsimile 086 605 9751 Mobile 082 449 6856 EMAIL





Specialist insurance for people in debt

review. Ask your debt counsellor.

CALL US NOW 0861 635 467


apply for your

Join the

Meerkat Team

An exciting place to work!

Meerkat are looking for:

Frontline Agents,

Collections Agents,

General Administrators,

to join our energetic team.

This is a great opportunity to become part of a fast-paced, high growth

and professional debt counselling environment.

If you are looking for a company with an entrepreneurial spirit at its heart,

and are keen to join a dynamic, hardworking but fun team contact us.

We would love to hear from you!

Mail us on

MyMeerkat (PTY) Ltd. Meerkat is an authorised financial services provider (FSP 46535)


dream job now

Debt Review Sales Manager

Job type: Full-time

Location: Northern Suburbs, Cape Town, Western Cape

The successful candidate will have substantial current experience in the Debt Counselling industry and

understand all processes.

Key requirements:

• Proven successful track record in debt review sales management including lead generation and

online marketing with a good understanding of major marketing channels

• Above average marketing and sales skills

• Sound debt review knowledge and experience

• Accounting knowledge and experience

Key performance areas:

• Responsible for developing sales channels and maximising sales opportunities

• Grow and develop the sales team

• Monitor the performance of sales to provide management with an analysis thereof

• Assist in developing sales scripts, training and workflows

• Monitor sales team for quality assurance, improve deficiencies and build on the strengths of

individual performers to optimise sales.

• Monitor and report on marketing communications

• Analyse sales and marketing trends to make better informed decisions

• Responsible to lead, guide, develop, support and manage a team of debt review agents, ensuring

compliance with industry codes and adherence to operational requirements, processes and


We are offering a top salary commensurate with proven ability as we require

an exceptional individual.

Please email CV to

“ It always seems impossible

until it is done” - Nelson Mandela

Specialist Attorneys dealing with

Debt Review matters

Magistrates Court and High Court Matters

Tel 021 913 2514

Fax 0866070940



7 Chenin Blanc Street, Oude Westhof

Postal address

PO Box 3407, Tygervalley, 7536

Debt Counsellors Care Group

You handle the front office and we

will handle the behind the scenes

admin work for you.

For More Info On How We Can Help Your Debt Counselling

Practice Be More Profitable CLICK HERE



DCCS want to thank DCM and NPDA for their generous contributions and support. With their

help we were able to not only distribute needed end of year holiday hampers to deserving

debt review families but also Back To School hampers to several families.

DCM and NPDA have been consistent supporters of the DCCS projects and have made a big

difference in the lives of several vulnerable debt review consumers since we began.



DCCS are already planning our next campaign. If you know of worthy community projects or

projects launched by consumer sunder debt review please let us know. We would like to help

spread the word.

If you are a Debt Counsellor and have consumers who would benefit from additional support

which would enable them to stay in the debt review process please let us know.

Check out our website for pictures, stories and more and as always if you would like to get

involved in one of our projects (like our back to school project for Jan) then we ask that you

simply email

click the c

Service D

Debt CounsellORS


















Debt CounsellORS




Free State

Limpopo North West Eastern CapE

Mpumalanga Northern Cape Western Cape


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

MV Business Empowerment

9 River Road

Morning Hill


(next to Eastgate mall)

Tel: 083 490 3339

Armani Debt Counselling

Take the First Step

to Financial Freedom

Tania Dekker

Tel: 011 849 3654 / 7659

Dynamix Debt Counselling TLC

Alida Christie NCRDC2324

Office 1, 34 Beefwoodstreet,

Vanderbijlpark, 1911

Tel: 079 520 4369

Tel: 016 100 8020

Specialist Debt Management Centre

Beverley Ludick, NCRDC948


Tel: 012 377-3557


Email: Tel: 0861 123 644


Creators In Financial Wellbeing


You Are Not Alone

We’ll handle your creditors so you

don’t have to!

1 Dingler Street, Rynfield, Benoni

0861 10 11 00


Tel: 011 660 9970

Fax: 086 540 5017



All Debt Solutions

Fast tracking your financial freedom

Tel: 0861 255 3328 / 021-557 9981




Consumer Care Is our Priority.

Tel: 018 462 4263 / 073 624 6949




Debt Review Specialists

23 Coronation Road




Tel: 071 222 9481

Tel: 032 944 3446

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

Helping you to get back on your

feet and on the road to recovery

The Square

250 Umhlanga Rocks Drive




Tel: 031 566 2029

Tel: 071 902 4445

Tel: 0861 123 644


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

Free State

Tel: 0861 123 644



National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

Depopulating a generation of over

indebted and populating a debt free


Office no 2, 5 A Schoeman Street,


Tel: 0152912731

Tel: 0877028518


SMS Salary Management Services

Annerien de Jager

Registered Debt Counsellor


015 307 2772

Tel: 0861 123 644


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

Tel: 0861 123 644



Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

North West

Depopulating a generation of over

indebted and populating a debt free


Tel: 0861 123 644


Office No. 6, Prime Pharm Building,

36 Dr Nelson Mandela Drive

Tel: 0186320053

Tel: 0877026744


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

Northern Cape

Tel: 0861 123 644


National Debt Advisors

Fighting For Consumer Justice

Tel: 021 007 1688

Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

Eastern CapE

Tel: 0861 123 644


Don’t work with an out

dated version of the Act



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Western Cape


Heidie Knorr NCRDC209

Paarl, Worcester, Wellington, Ceres,

Piketberg, Clanwilliam, Vredendal

Tel: 021 863 2754 / 082 380 4401

Encouraging Freedom, Creating Wealth

Etienne Pieterse NCRDC2210

Tel. (021) 204-8001


Get Your Life back on track

TEL: 087 230 0223

FAX: 086 551 1649



CONSUMER Debt Support

Annienne Nel NCRDC2452

Kairo’s House, 22 Fairfield

Southstreet, Parow, 7550

Office: 021 930 5791

Cell: 082 641 2328

Fax: 086 563 3264



No 2 Golden Isle Building

281 Durban Road, Oakdale,

Bellville, 7535

Tel: 086 111 3749


Credit Matters

South Africa’s Leading

Debt Counsellors

14th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

All Debt Solutions

Fast tracking your financial freedom

Tel: 0861 255 3328 / 021-557 9981



Debt Budget

One Monthly Payment For All Your Debt

Bruce Leslie Borez


52 Church Street,

“NBS Building”,Wynberg

Tel: 021 824 8885

Tel: 0861 123 644


Your Guide to Financial

Wellness and Recovery

0861 229 922

Western Cape

Telephone: 031 251 4151

Fax: 031 251 4252


17.1‘s, 17 .2’s, 17.3’s, Rejections and 17 .W’s, Change or

Transfer of Debt Counsellor

Proposals / Revised Proposals / Consents /

Related Queries

Notice of Service / Court Applications

Updated Balances / Settlements / General Queries

Section 86(10) Letters and All Related Queries


Complaints / Service Delivery / Management

17.1‘s, 17 .2’s, 17.3’s, Rejections and 17 .W’s,

Change or Transfer of Debt Counsellor

Proposals / Revised Proposals / Consents /

Related Queries

Notice of Service / Court Applications

Updated Balances / Settlements / General Queries

*Please do not CC multiple email addresses.

Support services

Tel: 011 451 0041

Tel: 0860 072 768

Akani Solutions

Information Data Solutions

lana Van Herwaarde,

DC Operation Centre (PTY)

Tel: 0867227405 Email:

Credit Report App

Access Your Credit Bureau Report

Instantly on Your Phone

DCs help your clients use it during

application & to protect their ID

ID Protector

Detect ID Theft or possible ID Fraud

Subscribers notified by SMS when number is activated


086 126 6562






Liddles & Associates

“It always seems impossible until it

is done” N. Mandela

(T) 021 930 5790

(F) 0866070940


Steyn Coetzee Attorneys /


Adri de Bruyn

11 Market Street / Markstraat 11,

Paarl, 7646

Tel: 021 872 1968

Fax: 021 872 2678

RM Brown and Associates

16th Floor, The Pinnacle

Cnr Strand & Burg St

Cape Town

Tel: 021 202 1111, f: 021 425 0875


Your Debt Counselling Attorneys

Johannesburg | Cape Town

Kim Armfield

Attorney & Family Law Mediator

Address: Unit 1B, FinansHuis, 7

Voortrekker Road, Bellville

Tel: 021 949 1758 / 021 945 2526

Office cell: 084 8588 284

Andre Van Zyl

021 494 4862




DC Partner

044 873 4530

Hyphen PDA

011 303 0060


0861 628 628

Tel: 011 451 0041

Tel: 0860 072 768

system providers


Form 17’s


Court documents

General Queries

Refund Requests /

Cancellation of Debit Orders


Insurance Certificates

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Sharecall Contact Number 086 066 7783 - Select Option 2


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Debt Review DepartmentEmail Address

Turnaround Time

Contact Details Standard Bank Debt Review

Debt Review Call Center: 0861 111 525 or 0861 111 402

Debt Review Documents*:

Debt Review Service requests: 5 days

Debt Review payment queries: 7 days

Debt Review administrative requests**: 5 days

Debt Review complaints and escalations: 5 days

Reckless Lending Allegations

*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders

**Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up

letters; account closure instructions; settlement balances; or outstanding balances

Other Standard Bank areas

Credit Card 086120 1000

Diners Club 0113588400 / 0860346377

Vehicle Asset Finance Recoveries 0861102347

Vehicle Asset Finance Collections 0861102347

home Loans Pre Legal 0860102270

home Loans Customer Service 0860123001

Standard Bank Insurance 0860123911

Deceased Estates 0861001868




Form 17.1

Debit Order Cancellations


Exits from Debt Review

All Court Documents

DC Switches

Termination Queries


Escalated Queries

Call Centre

0861 222 272

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.

DC Query Process DC Query Process


011 256 9323




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