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Acknowledgements This

Acknowledgements This Protocol has been inspired by collaborative interagency work in Western Sydney and could not have been developed without the significant contribution of the subgroup of the Western Sydney Residential Providers Forum. The Western Sydney sub group includes representatives from: • Impact Youth Services • Family and Community Services • St Saviours • Uniting Care Burnside • Marist Youth Care • NSW Police Force, The Hills Local Area Command • NSW Police Force, Mt Druitt Local Area Command • NSW Police Force, Blacktown Local Area Command • NSW Police Force, Quakers Hill Local Area Command • Legal Aid NSW This Protocol has been prepared by the NSW Ombudsman based on extensive consultation with relevant stakeholders. We acknowledge the contributions of the NSW Police Force Youth Corporate Sponsor, Assistant Commissioner Jeff Loy, the NSW Police Force Operational Programs Command, Legal Aid NSW, the Association of Children’s Welfare Agencies and Residential Care Providers Network, and Family and Community Services in informing the development of the Protocol.

Contents 1. PURPOSE .............................................................................................................................................. 2 2. BACKGROUND ....................................................................................................................................... 4 3. ROLES AND RESPONSIBILITIES .............................................................................................................. 6 4. GOVERNANCE ....................................................................................................................................... 9 5. TRAINING AND IDENTIFICATION OF BEST PRACTICE .......................................................................... 12 6. EVALUATION AND MONITORING ........................................................................................................ 12 7. TERM AND REVIEW OF PROTOCOL ..................................................................................................... 12 8. SIGNATORIES ....................................................................................................................................... 12 9. RELATED LEGISLATION AND GUIDELINES ........................................................................................... 13 10. ANNEXURES......................................................................................................................................... 13 ANNEXURE A: PROCEDURES FOR RESIDENTIAL OOHC SERVICES ...................................................... 14 Behaviour Support Plans and other support issues .................................................................................... 14 Appointing a liaison officer for Police ......................................................................................................... 15 Before calling police .................................................................................................................................... 15 Authorisation to call police ......................................................................................................................... 16 After calling police (post-incident response) .............................................................................................. 17 ANNEXURE B: POLICING RESPONSES TO INCIDENTS IN RESIDENTIAL OOHC SERVICES ............................ 19 Responding to incidents in residential OOHC services ............................................................................... 19 Recording incidents and relevant information ........................................................................................... 24

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