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esponses through

esponses through identifying a young person’s trigger points and ways to de-escalate their behaviour. 4.2 Strategies for residential service staff Some strategies for residential service staff to consider are outlined below: i. Ensure there is a comprehensive handover at the beginning of every shift. The changeover should include an outline of the events of the day (including the young person’s mood, presence of conflict or tension, any incident that occurred during the day) as these may provide a context to any triggers that arise later. ii. When a young person starts exhibiting challenging behaviour, apply the strategies for de-escalation contained in the young person’s BSP. iii. If the behaviour cannot be de-escalated, contact senior residential service staff (i.e. House Co-ordinator, Residential Program Manager, Head Office (business hours) or the On-Call Manager (after hours)) to discuss options, including on-call attendance at the residential service, deployment of additional staff etc. Senior residential service staff will discuss: - the nature and seriousness of the incident - any legal requirements to notify police and/or the Child Protection Helpline - the views of any victim about calling the police (including any age or capacity issues) - the current behaviour and situation of the young person and any victim - the age of the young person involved in the incident - steps already taken to de-escalate the behaviour - previous incidents or behaviour of a similar nature by the same young person - the staff member’s views about calling police - any relationships which may have an impact on the young person’s behaviour e.g. between young people involved in the incident - potential impact (positive and negative) on the young person if police involvement is requested and whether the situation can be managed safely without police involvement, and - alternative courses of action. 5. Authorisation to call police In emergency situations residential service staff should not hesitate to call 000. For non-emergency situations, the following guidance applies: i. Only senior residential service staff (i.e. House Co-ordinator, Residential Program Manager, Head Office (business hours) or the On-Call Manager (after hours) can authorise seeking police assistance. ii. Once authorisation has been given, the relevant staff member will contact local police and provide the following information: - an explanation of what has occurred 16

- the wishes of any alleged victim - any historical context - any relevant information about the young people involved e.g. mental or physical health issues, intellectual disability - the existence of any bail/AVO conditions - what has been done so far to de-escalate the behaviour - the strategies contained in the BSP which have already been implemented, and - the nature of the police assistance sought. 6. After calling police (post-incident response) 6.1 Records An incident report must be completed before the end of the staff member’s shift. The incident report provides a summary of the incident(s) leading up to a request for police involvement, including what was done to de-escalate the presenting behaviour. Records should be sufficiently detailed (although not onerous) to ensure continuity of care at staff changeovers and inform agency liaison meetings, risk assessments and evaluation of the Protocol. 25 Records should be made in all circumstances where police assistance is requested. Ideally records will be made whenever the Protocol is utilised, including where a decision is made not to call police. Record keeping should also have regard to any Insurance and/or Work Cover requirements. 6.2 Within two weeks of incident* [* Two weeks is the maximum period and is indicative only. Police and senior residential service staff may agree on a different and lesser time period as appropriate.] i. Senior residential service staff will undertake a review of the incident with the staff member on duty at the time the incident occurred. This will allow for discussion and consideration of the options which were available throughout the course of the incident. The circumstances leading up to the incident and any previous similar incidents will be considered. Behaviour support strategies will also be reviewed. ii. As a result of the incident review, the BSP will be reviewed and (where appropriate) amended. iii. Where the care team assesses it is appropriate, a meeting with the young person will be arranged to reflect upon the incident and identify what could be done differently in future (including alternative behaviours). Where appropriate, the meeting may include local police (preferably the police officer who responded to the incident or the Youth Liaison Officer or Specialist Youth Officer). The young person may choose to have a support person present. iv. Where there is on-going conflict between the young person and another resident or a staff member involved in the incident, ideally all people involved in the conflict 25 This is consistent with the current Standard 21, NSW Standard for Statutory Out-of-Home Care, which encourages services to develop processes that monitor performance and decision making procedures and identify systemic and operational weaknesses. 17

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