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1 year ago

DUNDEE CITY COUNCIL

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Developing the Young

Developing the Young Workforce Dundee City Council DAY 1 Monday 24th October 9.45 Registration. Coffee available 10.00 Context: Frances Greig 10.05 Checkin and introductions - activity DISCOVER 10.40 Designing Better Services: Hazel White + Mike Press - talk 11.10 User Interviews and Build Personas and Journey Maps - activity 12.00 Share findings - activity 12.30 Lunch DEFINE 1.20 Creating Opportunities for Young People: Alec Davidson, Advance Construction (video) 1.40 Celebrating Diversity in the Workplace: Caroline McKenna and Parven Kaur, Dundee International Women’s Centre 2.00 Developing Digital Skills for Future Employability, Alan Lindsay, Young Scot 2.20 Defining problems and opportunities + Affinity Mapping to find themes - activity 2.45 Check out - activity 3.00 Finish DAY 2 Thursday 17th November 9.45 Registration. Coffee available 10.00 Introductions: David Martin, Chief Executive, Dundee City Council - talk 10.20 Recap on previous session - film 10.30 Idea selection and group intros DEVELOP 10.45 Idea generation around themes - activity 11.15 New Service Propositions - how to think about developing services - activity 12.30 Lunch DELIVER 1.15 Service Blueprinting - painting a picture of future services - activity 2.30 Discussion - activity 2.50 Check out - activity 3.00 Finish Developing the Young Workforce | Dundee City Council 18

FRAMEWORK The Double Diamond The Design Council describes the design process as a double diamond with four phases - discover, define, develop, deliver. This involves discovering what people’s experiences are, defining a problem you can tackle, developing prototypes of those ideas to gather feedback, then refining them for further testing, implementation and evaluation. During the process you flip back and forward between divergent and convergent thinking - thinking broadly and focussed thoughts. THE DOUBLE DIAMOND DISCOVER Thinking broadly: Observing, reading and talking to a wide range of people. DIVERGENT CONVERGENT DIVERGENT CONVERGENT DEFINE Critical + analytical thinking, narrowing down options and focussing on a particular issue. DISCOVER DEFINE DEVELOP DELIVER DEVELOP Broadening out thinking to generate a number of possible solutions. In practice - parts of the process are repeated - especially in the delivery/ implementation phase - the idea is tested, refined to reflect feedback gathered ‘in use’, then tested again. Once it is ‘good enough to go’ the idea is rolled out on a small scale to iron out issues before being fully put into practice. Even once implemented, modifications in use by those using or delivering the service should be incorporated into the next versions. DELIVER Narrowing down to focus on one solution to refine and gather feedback. Developing the Young Workforce | Dundee City Council 19

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