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1 year ago

DUNDEE CITY COUNCIL

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CONTENTS Contents 3

CONTENTS Contents 3 Background 4 Approach + Methods 5 Participants + Facilitation 6 Outputs + Outcomes 7 Scene Setting 8 - 9 New Service Proposals 10 If one good thing came out of today… 12 Next Steps 15 Resources 16 Appendices Workshop Outline Double Diamond Visualisation User Interviews Journey Map Personas Affinity Mapping Idea Generation Prototyping New Service Proposal Insights from Day One 17 - 33 Facilitators, Credits + Contacts 34