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Needs Code February 2017

Draft%20Additional%20Learning%20Needs%20Code%20February%202017

have a sense of

have a sense of co-ownership. It need not be burdensome for local authorities and may simply take the form of focus groups or workshops. 4.7 Although local authorities do not necessarily have to provide the information and advice themselves, they must ensure it is easy to find and accessible; and signpost where further information and advice can be found. This might include providing information and advice in electronic format, such as on websites or through printed materials, and providing information and advice to groups within the community. 4.8 The arrangements to provide information and advice should be flexible and cases should be handled sensitively and sympathetically. The concerns of children, their parents and young people should be considered carefully. 4.9 The information and advice should: be accurate, neutral, and should: help children, their parents and young people to understand what ALN is; provide information on ALN legislation, including that contained in this Code; help children, parents and young people understand the different agencies involved; be free, accurate and, where appropriate, confidential, and in formats which are accessible and responsive to the needs of users – this includes being suitable for those children, their parents and young people for whom English or Welsh is not their first language, and in a format those with a disability or learning difficulty can access; be precise and clear, and ensure that it is delivered in a way that children, their parents and young people can understand; provide accurate, neutral information and advice on the rights of children, their parents and young people; signpost children, their parents and young people to alternative and additional sources of information, advice and support that may be available locally or nationally; signpost children, their parents and young people to specific voluntary, statutory or private organisations who can provide specialist advice and support; help to promote independence and self-advocacy for children, their parents and young people; make children, their parents and young people aware of, and help them to understand, the different complaints procedures, the local authority’s services for avoiding and resolving disagreements, and the route to appeal on matters related to ALN, if necessary; and comply with any Welsh language standard imposed on the body. 4.10 Local authorities must ensure that children and young people have access to information and advice on matters relating to ALN. Many Page | 18

children will want to access information and advice via their parents. However, some children, especially older children, may want to access information and advice separately from their parents. Local authorities must facilitate this. This might include, for example, having leaflets and websites specifically targeted towards children and young people. 4.11 Whilst young people must be able to access information and advice in their own right, local authorities should recognise the specific needs of young people at the same time as ensuring co-ordination and consistency in what is offered to children, their parents and young people. 4.12 Young people may be finding their voice for the first time and may, therefore, need support in exercising choice and control over the support they receive. Local Authority Directory 4.13 One way that a local authority might wish to provide clarity about their services is through establishing a directory outlining the different help and support which is available in their area. This directory could contain information on: information and advice arrangements; avoidance and resolution of disagreement arrangements; and advocacy services. 4.14 The directory could set out in one place information on the different help and support available in their area. 4.15 The local authority might consider involving children, their parents and young people in developing and reviewing the directory. This ought to be done in a way in that ensures children, their parents and young people feel they have participated fully in the process and have a sense of coownership. 4.16 The directory should be factual and written in a way which children, their parents and young people can easily understand. It should be well publicised by the local authority and be easily accessible. Supporting local authorities’ arrangements for information and advice 4.17 Early years providers, schools and FEIs should help direct children and young people to the local authorities’ information and advice arrangements where they believe this will be of benefit to the child or Page | 19

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