Game Plan

1. Client Education – “A
satisfied customer is the
best business strategy of
all.” Michael LeBoeuf
2. Manage client
Expectations
3. Keeping email and form’s
templates up to date
4. Help CSC to
easy identify
outstanding's

1. Automated creation of Forms (Form H, A
and J, Annexure, ROT) – “Don't find fault,
find a remedy.” Henry Ford
2. Standardise
comments
3. Automated!
Automated!
4. ROT / Annexures
groups for Assigning
on SIEBEL
5. Ebtax
mastering
6. Paperless
Environment – “Design
is not just what it looks
like and feels like.
Design is how it works.”
Steve Jobs
7. Transferring
Company's Bank
Accounts on SIEBEL

1. Weekly
information
session with
consultant
2. Keeping
consultants up
to date with
legislation
3. Daily, Weekly
and Monthly
stats to pick up
trends
4. Email list
for the
who's who
5. Claims Academy – “Great
things in business are
never done by one person.
They're done by a team of
people.” Steve Jobs
6. FLEX-Perts

1.Creating Claims starter pack
5.Reduce of Cost – “The first rule
is not to lose. The second rule is
not to forget the first rule.”
Warren Buffett
4.Easy access to information
3.Promote team work
2.Simplify
Instead of doing 1 thing 100% better, we are going to do 100
things 1% better – Hansie Cronje

Retirement:
Provident
Preservation
Pension
Preservation
Retirement
Annuity
Group RA
Cash Lump Sum Cash Lump Sum Cash Lump Sum Cash Lump Sum
Entire amount or
surrender value of
policy.
1 March 2018
member may no
longer receive the
entire fund value
upon retirement.
1/3 of total value. If
value is less than R
165 000 Full
amounts can be
taken.
1/3 of total value.
If value is less than
R 165 000 Full
amounts can be
taken.
1/3 of total value.
If value is less than
R 165 000 Full
amounts can be
taken.
This will not apply
to members that
are over the age of
55 on the 1 March
2018
Public Sector Funds Public Sector Funds Public Sector
Funds
Lump sum paid Lump sum paid Not applicable
from a public from a public
sector fund was tax sector fund was tax
free until 1 March free until 1 March
1998.
1998.
Public Sector
Funds
Not applicable
Calculations:
A = B/C X D
A = Taxable portion
of the lump sum to
be include in gross
income.
B = number of
years completed of
employment, after
1 March 1998
C = the total
number of
completed years
employed at the
company
D = the lump sum
benefit
Calculations:
A = B/C X D
A = Taxable portion
of the lump sum to
be include in gross
income.
B = number of
years completed of
employment, after
1 March 1998
C = the total
number of
completed years
employed at the
company
D = the lump sum
benefit

Early Retirement Early Retirement Early Retirement Early Retirement
If you are
permanently
incapable to
continue work.
If you are
permanently
incapable to
continue work.
If you are
permanently
incapable to
continue work.
If you are
permanently
incapable to
continue work.
Medical and other
evidence must be
provide as
requested by the
Trustees of Allan
Gray Pension Fund
Trustees will grant
such ill retirement
in writing.
Benefits and rights
as per normal
Retirement will
apply.
Medical and other
evidence must be
provide as
requested by the
Trustees of Allan
Gray Provident
Fund
Trustees will grant
such ill retirement
in writing.
Benefits and rights
as per normal
Retirement will
apply.
Medical and other
evidence must be
provide as
requested by the
Trustees of Allan
Gray Retirement
Annuity Fund
Trustees will grant
such ill retirement
in writing.
Benefits and rights
as per normal
Retirement will
apply.
Medical and other
evidence must be
provide as
requested by the
Trustees of Allan
Gray Retirement
Annuity Fund
Trustees will grant
such ill retirement
in writing.
Benefits and rights
as per normal
Retirement will
apply.
Withdrawal Cash lump sum Cash lump sum Cash lump sum Cash lump sum
The member may
make one full or
one part
withdrawal prior
retirement.
Provided no prior
withdrawal has
been made taken
from the
originating funds.
The member may
make one full or
one part
withdrawal prior
retirement.
Provided no prior
withdrawal has
been made taken
from the
originating funds.
No withdrawal
prior to age 55.
Except for: - death,
- disability
- the benefits are
less than R7000
- If the Member is
immigrating
No withdrawal
prior to age 55.
Except for: - death,
- disability
- the benefits are
less than R7000
- If the Member is
immigrating
Will be taxed in
accordance with
withdrawal tables.
Taxed Directive will
be supplied by
ebtax
Will be taxed in
accordance with
withdrawal tables.
Taxed Directive will
be supplied by
ebtax
External Transfer External Transfer External Transfer External Transfer
May transfer the
Value to approved
Provident Fund.
May transfer the
Value to approved
Pension Fund.
Pension Funds
cannot be
May transfer the
Value to approved
Retirement Annuity
Fund.
Retirement Funds
cannot be
If member resigned
from current
employee the Allan
Gray Retirement
Annuity will be
delinked from
employer.

Transfer is done via
Form H and Form J
process. Where the
Form H is signed by
both companies
Trustees and
Principle officers.
transferred to a
Provident fund.
Transfer is done via
Form H and Form J
process. Where the
Form H is signed by
both companies
Trustees and
Principle officers.
transferred to a
Pension or
Provident fund.
Transfer is done via
Form H and Form J
process. Where the
Form H is signed by
both companies
Trustees and
Principle officers.
May transfer the
Value to approved
Retirement Annuity
Fund.
Retirement Funds
cannot be
transferred to a
Pension or
Provident fund.
Transfer can be
done via Cash or
Units.
Transfer can be
done via Cash or
Units.
Transfer can be
done via Cash or
Units.
Transfer is done via
Form H and Form J
process. Where the
Form H is signed by
both companies
Trustees and
Principle officers.
Transfer can be
done via Cash or
Units.
Transfers
Retirement fund
products are
protected from
third-party claims,
other than those
permitted by the
Pension Funds Act,
the Income Tax Act
and the
Maintenance Act.
Retirement fund
products are
protected from
third-party claims,
other than those
permitted by the
Pension Funds Act,
the Income Tax Act
and the
Maintenance Act.
Retirement fund
products are
protected from
third-party claims,
other than those
permitted by the
Pension Funds Act,
the Income Tax Act
and the
Maintenance Act.
A retirement fund
product is
protected from
third-party claims,
other than those
permitted by the
Pension Funds Act,
the Income Tax Act
and the
Maintenance Act.
A fund can only
make a divorce
payment if the
divorce order is
binding on the
fund. And to be
binding, it must
meet certain
conditions:
1. The divorce
order must specify
the pension
interest assigned to
the non-member
spouse.
2. The fund must
A fund can only
make a divorce
payment if the
divorce order is
binding on the
fund. And to be
binding, it must
meet certain
conditions:
1. The divorce
order must specify
the pension
interest assigned to
the non-member
spouse.
2. The fund must
A fund can only
make a divorce
payment if the
divorce order is
binding on the
fund. And to be
binding, it must
meet certain
conditions:
1. The divorce
order must specify
the pension
interest assigned to
the non-member
spouse.
2. The fund must
A fund can only
make a divorce
payment if the
divorce order is
binding on the
fund. And to be
binding, it must
meet certain
conditions:
1. The divorce
order must specify
the pension
interest assigned to
the non-member
spouse.
2. The fund must

e ordered to pay
the non-member
spouse.
3. The divorce
order must be
valid, i.e. issued by
a High Court,
regional court or
divorce court.
be ordered to pay
the non-member
spouse.
3. The divorce
order must be
valid, i.e. issued by
a High Court,
regional court or
divorce court.
be ordered to pay
the non-member
spouse.
3. The divorce
order must be
valid, i.e. issued by
a High Court,
regional court or
divorce court.
be ordered to pay
the non-member
spouse.
3. The divorce
order must be
valid, i.e. issued by
a High Court,
regional court or
divorce court.
Withdrawals
Living Annuity
Annuity income
Current law requires a minimum annual income withdrawal of 2.5%, and a
maximum of 17.5% of the value of the Living Annuity.
The Annuity Income can be reviewed once a year.
Cash lump sum
The member may take the full amount in cash is the following circumstance:
If the client did not take any amount at Retirement and the value of
the fund is below R75 000.
If the client did take portion in cash the value of the fund must below
R55 000.
Court Orders
Divorce order
Living Annuity cannot be transferred or ceded to another person or institution,
attached by a court to recover a debt or sold.
The income from the annuity will form part of the total assets of the spouse.
Where, at the time of divorce, a member spouse’s compulsory annuity is the only
source of income, the non-member spouse can get access to this source of income
by way of a maintenance order.
NOTE: It is the responsibility of the member spouse to pay maintenance over to
the non-member spouse in accordance with the divorce order. We don’t allow the
income to be split between the member spouse and non-member spouse.
Transfers
External Transfer
The Living Annuity Fund can be transfer to any approved Living Annuity Fund.
The transfer is done via Directive 135. The client must sign transferring and
transferee Annexures and the Transferee company must sign the Recognition of
Transfer (ROT).
Transfer can be done via Cash or Units.

Withdrawal Endowment Tax Free
Investment
The initial term of the Endowment
Plan is five years, as this is the
minimum term allowed by the
Long-term Insurance Act.
Transfers Not applicable Not applicable
In this period to a maximum of
one loan and one surrender during
this period. This amount is
restricted to the lesser of the
contributions plus 5% compound
interest or the market value at the
time of the surrender.
The endowment is tax within the
product at 30% for individuals and
28% for companies.
Can be
withdrawal
at any time
via written
instruction.
The member
can make a
full or part
withdrawal.
There are no
restrictions
on the
amount of
withdrawals.
Withdrawal
will not
trigger any
CGT and will
take 5 days
reflect in the
members
account.